E2E RFI April 18 2025.pdf

United States Secret Service

Source Sought/Request for Information (RFI)

USSS End-to-End (E2E) Hiring Lifecycle IT Requirements

(USSS E2E)

Release Date:

April 18, 2025

Table of Contents

1.0 General Information

2. 0 Contracting Office POC:

3.0 Purpose

4.0 RFI Objectives

5.0 Acquisition Strategy

6.0 Responses

6.1 Response Format

6.2 Response Content

6.3 Response Deadline and Submission Location

Request for Information - USSS E2E

1.0 General Information

Document Type: Request for Information Posted Date: April 18, 2025 Response Date: April 28, 2025

2. 0 Contracting Office POC:

Name: John Akin Title: Contract Specialist Contact: john.akin@usss.dhs.gov

3.0 Purpose

This is a Request for Information (RFI) only. This RFI is being conducted pursuant to the Federal Acquisition Regulation (FAR) Subpart 15.201(e) for the purpose of the development and modernization of HR systems and processes related to the agency’s end to end hiring lifecycle and management processes. No contract will be awarded from this announcement and no reimbursement will be made for any costs associated with providing information submitted in response to this RFI; all costs associated with responding to this RFI will be solely at the responding party’s expense.

This RFI is issued solely for informational and planning purposes; it does not constitute a Request for Proposal (RFP) or any obligation on the part of the Government. Responses to this notice are not offers and cannot be accepted by the U.S. Government to form a binding contract. The United States Secret Service (USSS) is not at this time seeking proposals, nor will it accept unsolicited proposals. The Government will utilize the information provided only to develop the acquisition strategy for a possible future requirement. Failure to respond to this requirement does not preclude participation in the anticipated RFP (if issued).

Please be advised that all submissions become Government property and will not be returned.

4.0 RFI Objectives

The purpose of this requirement is to provide:

• Capability to develop a recruiting solution that will manage outreach recruiting events, candidates, recruiter IDs, career site, veterans, direct hire, and special hiring authority log, and marketing initiatives.

• Capability to develop and track position descriptions, job opportunity announcements and postings.

• Capability to create dashboards for candidates, applicants, stakeholders, managers, and leadership.

• Capability to create and send adhoc and scheduled SMS text messaging, email messaging, and task alerts.

• Capability to create connectivity with USA Jobs, USA Staffing, USA Hire, and other internal applications.

• Capability to manage stages in the hiring process (eligibility review, written exams, physical testing, panel interview, vetting, security interview, polygraph, medical and drug exams, background investigation, issue conditional and final job offers.

• Capability to develop an onboarding wizard that will guide new hires, supervisors, and service providers through tasks/checklists in preparation for the pre-orientation and process onboarding program and tasks such as issuance of benefits, PIV card, laptop, weapon, badge, etc., during new employee orientation.

• Capability to design and manage a HR dashboard that serves as a central employee concierge that utilizes advanced employee workflows for agency programs, task prioritization, performance management, and self-service modules and allowing the workforce to search and utilize knowledge-based articles and FAQs that guides them to solutions.

• Capability of managing Awards (cash awards, time off awards, and QSI’s) with interconnection capabilities with USA Performance and HR Connect.

• Capable of automating required separation workflows, managing and routing benefits change requests, managing asset/property returns, managing separation surveys, and providing intelligent data analytics of all separation data per office/division/directorate.

• Capable of creating internal USSS documents, managing standard forms, and onboarding/benefits forms, generating digital signatures (internal and external stakeholders) and creating a task dashboard ensuring efficiency and completeness of required tasks with the ability to easily communicate with candidates, applicants, stakeholders, managers, and leadership.

The Contractor must provide a capability statement to demonstrate/describe recent (within the last 5 years). The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform a full end-to-end employee relationship management software solution as needed and defined in this Performance Work Statement except for those items specified as Government furnished property and services. The contractor shall accomplish:

• Be FedRamp certified

• Designate a Project Manager/Scrum Master

• Provide Senior, mid-level, and software developers.

5.0 Acquisition Strategy

A contract is not being solicited nor awarded from this announcement; however, if the Government proceeds toward a solicitation/award, the effort would be a firm fixed price contract with a 1-year base period and four (4) option periods.

6.0 Responses

6.1 Response Format

ALL RESPONSES ARE TO BE UNCLASSIFIED. DO NOT PROVIDE CLASSIFIED INFORMATION IN A RESPONSE TO THIS RFI.

Vendor responses should not exceed ten (10) pages and no smaller than 12-point Times New Roman font. Only attach MS Word/Excel compatible files or Adobe Acrobat PDF files in electronic correspondence. The format for the RFI responses is described below:

The Response shall contain:

(1) Company name, address, and primary point-of-contact for Capabilities Statement

(2) A brief description of your company and relevant experience

(3) Contact information (telephone, e-mail, website address)

(4) CAGE Code and SAM.gov UEI

(5) Primary NAICS Code

(6) Small business standing (i.e., large or small business)

(7) If a Small Business, indicate Small Business Type(s) (e.g., Small Business, Woman-Owned Small Business, Economically Disadvantaged Woman-Owned Small Business, Small Disadvantaged Business, 8(a) Certified, HUBZone Certified, Veteran Owned Small Business, and/or Service-Disabled Veteran-Owned Small Business)

(8) An answer to the following: Has your company worked with DHS or other Federal Agencies? If the response is “Yes”, provide the name of the specific DHS component(s) along with their POC information. Provide the same information for other Federal Agencies.

6.2 Response Content

1. Introduction: Provide a brief description of existing capability to perform the requirements or provide proposed State of Objective (SOO) language for the services and/or any proposed solution, in the event your company chooses to provide information subject to inclusion in a future RFP SOO, clearly identify those portions and provide any appropriate authorizations for release of that portion of information within any subsequent RFP SOO issued by the USSS, exclusive of any proprietary markings.

2. Technical Capabilities: The respondent’s technical ability shall describe the services and/or any product solution(s) or dataset for the areas described in Paragraph 5.0 of this RFI. To help the Government with its gathering of market research, the responses should include an overall description of the proposed services and/or any product solution(s) and provide technical data and a demonstrated ability for those areas identified.

The descriptions should include lead time/schedule information for delivery of services and/or product(s).

Interested parties should provide information on their ability to use existing assets if available, and they should discuss their ability to procure, customize/configure, maintain, and/or provide technical support for the resources needed to provide the proposed services and/or product(s). Interested parties should also describe potential technical benefits of their proposed services and/or product solution(s) in terms of existing technologies or resources within industry, and they should address potential improvements/enhancements/cost efficiencies of specific approaches. Interested parties should provide any other relevant supporting documentation demonstrating capabilities.

3. A summary of your organization’s history relative to similar requirements.

4. All submittals shall include “USSS E2E RFI Inquiry Company Name” in the subject line.

5. Responses shall be sent via email to John Akin, Contract Specialist, john.akin@usss.dhs.gov.

6. Note: Proprietary information and/or trade secrets, if any, must be clearly marked on all materials. All information received that is marked Proprietary will be handled accordingly.

As much as possible, it is preferred that capability statements be nonproprietary. However, capability statements with company-sensitive data and concepts will be accepted, and the Government will respect restricted data markings.

Responders are expected to appropriately mark their submissions that contain proprietary information: receipt of classified materials is not anticipated.

6.3 Response Deadline and Submission Location

Responses to this RFI must be received no later than April 28, 2025 at 10:00 a.m. Eastern Time (ET) and must be emailed to john.akin@usss.dhs.gov.

mailto:john.akin@usss.dhs.gov