70US0925R70092788 Combined.pdf

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70US0925R70092788

Section II: Continuation of SF1449

Item Number

Base Item Number

Supplies/Services Quantity Unit

0001 Applicant Physical Abilities Testing Base Year

1 US Dollars

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Purchase Requisitions

IDC Type: Not Applicable

Period Of Performance Start Date Period Of Performance End Date Period Of Performance Address

8/12/25 8/11/26

USSS HQ-HEADQRTRS

950 H Street NW Washington DC

US 20223

Item Number

Base Item Number

Supplies/Services Quantity Unit

1001 Applicant Physical Abilities Testing Option Year 01

1 US Dollars

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Purchase Requisitions

Option:

Option Time Date: 8/12/26 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable

Period Of Performance Start Date Period Of Performance End Date Period Of Performance Address

USSS HQ-HEADQRTRS

950 H Street NW Washington DC

US 20223

Item Number

Base Item Number

Supplies/Services Quantity Unit

2001 Applicant Physical Abilities Testing Option Year 02

1 US Dollars

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Purchase Requisitions

Option:

Option Time Date: 8/12/27 Option Time Duration: 365 Option Time Units: Days IDC Type: Not Applicable

Period Of Performance Start Date Period Of Performance End Date Period Of Performance Address

USSS HQ-HEADQRTRS

950 H Street NW Washington DC

US 20223

Item Number

Base Item Number

Supplies/Services Quantity Unit

3001 Applicant Physical Abilities Testing Option Year 03

1 US Dollars

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Purchase Requisitions

Option:

Option Time Date: 8/12/28 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable

Period Of Performance Start Date Period Of Performance End Date Period Of Performance Address

USSS HQ-HEADQRTRS

950 H Street NW Washington DC

US 20223

Item Number

Base Item Number

Supplies/Services Quantity Unit

4001 Applicant Physical Abilities Testing Option Year 04

1 US Dollars

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Purchase Requisitions

Option:

Option Time Date: 8/12/29 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable

Period Of Performance Start Date Period Of Performance End Date Period Of Performance Address

USSS HQ-HEADQRTRS

950 H Street NW Washington DC

US 20223

USSS - Standard Sensitive Info

Statement of Work

United States Secret Service

Hosting, Maintenance, and Administration of the United States Secret Service Applicant Physical

Abilities Testing

Contents

1.0 OBJECTIVE

2.0 BACKGROUND

3.0 SCOPE OF WORK

4.0 TASKS, DELIVERABLES, AND REQUIREMENTS

4.1 Task 1: Develop Data Connections

4.2 Task 2: Allow for Automated Applicant Registration, Self- Scheduling

4.3 Task 3: Provide and Maintain Facilities for APAT Administration

4.4 Task 4: Administer Proctored Assessments in the United States

4.5 Task 5: Alternate Physical Testing Sites (Optional Task)

4.6 Task 6: Administer Proctored Assessments Internationally (Optional Task)

4.7 Task 7: Ensure Adherence to Test Administration Protocol

4.8 Task 8: Calculate and Report Assessment Results and Applicant Feedback

4.9 Task 9: Document Activities and Provide Reports

5.0 REQUIREMENTS AND TIMELINES

5.1 Scope of Deliverable Inspection

5.2 Basis of Deliverable Acceptance

5.3 Deliverable Submission

5.4 Deliverable Timeframes

6.0 MEETINGS, CONFERENCES, AND REVIEWS

6.1 Post Award Conference

6.2 In-Progress Review (IPR) Meetings

6.3 Project Status Meetings

7 PLACE OF PERFORMANCE

8 PERIOD OF PERFORMANCE

9 GENERAL SECURITY REQUIREMENTS

10 TECHNICAL DATA RIGHTS AND SECURITY

Appendix A (Security Requirements) Appendix B (Estimated Project Timeline)

1.0 OBJECTIVE

This Statement of Work (SOW)) outlines and defines the United States Secret Service (Secret Service), Office of Human Resources, Research and Assessment Division’s (HRR) requirements for contractor support in the hosting, administration, and scoring of physical abilities testing used for employment consideration and selection of Secret Service law enforcement personnel.

2.0 BACKGROUND

Based on job analysis and test validation information, a battery of physical ability tests was identified to assess the physical requirements of the Secret Service Special Agent and Uniformed Division Officer jobs. This test battery is called the Applicant Physical Abilities Test (APAT) and is designed to provide a safe and efficient method of evaluating an applicant’s strength, agility, endurance, and other physical capabilities based on the physical requirements needed upon entry into the Special Agent and Uniformed Division Officer positions. Applicants must successfully pass the APAT before proceeding to the next steps of the hiring process. The APAT consists of the following four components: Push-ups, Sit-ups, Illinois Agility Run, and a 1.5-Mile Run.

3.0 SCOPE OF WORK

Currently, Secret Service personnel administer the APAT to applicants applying for Special Agent and Uniformed Division positions using indoor and/or outdoor static facilities (e.g., schools, universities, gymnasiums, sport and health clubs, recreation centers, police academies, military bases) that are designated and approved by Secret Service. The Secret Service seeks contractor support for all aspects of APAT administration including, but not limited to, the following functions:

a. Provide an Application Programming Interface (API) via Real-Time Import by registering Applicant Lifecycle Information System (ALIS) applicants provided by Secret Service for

APAT.

o ALIS is a Secret Service web-based application that allows Secret Service personnel to manage information about applicants for employment and their status in the hiring process.

b. Utilize API to transfer applicant performance and test data between the Contractor and the Secret Service into ALIS.

c. Comply with the procedures established by the Secret Service to obtain an Authority to Operate, as identified in Appendix A.

d. Maintain an automated registration and self-scheduling service for Secret Service applicants using secure individual online accounts, including the capability to send system-generated email notifications to applicants and track undelivered emails.

e. Provide testing facilities and assessment equipment at testing locations throughout the United States (and internationally, if the optional task is exercised).

f. Administer the APAT to applicants, which consists of: Push-ups, Sit-ups, Illinois Agility Run, and a 1.5-Mile Run o Provide personnel who are certified in cardiopulmonary resuscitation (CPR) and fit for duty to administer the APAT.

g. Facilities and assessment personnel must be available to conduct APAT testing during regular business hours, evenings, and weekends.

h. Support Secret Service approved accommodations for Americans with Disabilities Act (ADA)-related disabilities in accordance with Section 508 Guidelines and provide reasonable accommodation for respective applicants as approved by the Secret Service.

The following testing parameters will be required for APAT administration:

Dedicated Administration Space:

The APAT consists of four test components: Push-ups, Sit-ups, Illinois Agility Run, and a 1.5- Mile Run. For Push-ups, Sit-ups, and the Illinois Agility Run, a dedicated administration space is required. Test administrators must be confident that no external parties (not Secret Service applicants or APAT Administrators) will enter into the exercise space during the performance period. It is acceptable for the test to be administered in a public area provided that external traffic is not anticipated to impact applicant performance. During the 1.5-mile run, it is acceptable for applicants and external parties to make simultaneous use of the performance space (e.g., a track), again, provided that external traffic is not anticipated to impact applicant performance.

Weather Conditions:

APAT testing may be conducted indoors or outdoors. However, testing will only be conducted outdoors when the temperature is at or above 32 degrees Fahrenheit, the heat index is at or below 85 degrees Fahrenheit, and the Air Quality Index (AQI) is at or below 150 (“orange” status).

Space and Surface Requirements:

The designated test facility must have an indoor or outdoor space that meets the requirements for each test component listed below.

• Push-ups: A flat floor space with sufficient room for one (1) applicant to complete the exercise with two APAT Administrators in attendance. One test administrator will time and count reps, and the second test administrator will hold the foam block during the push-ups segment. As a general guideline, a minimum 8’ x 8’ floor space is recommended.

• Sit-ups: A flat floor space with sufficient room for one (1) applicant to complete the exercise with two APAT Administrators in attendance. One test administrator will time and count reps, and the second test administrator will hold the applicant’s feet during the sit-ups segment. As a general guideline, a minimum 8’ x 8’ floor space is recommended.

• Illinois Agility Run: A flat, non-slippery floor space with minimum dimensions of 15’ x 30’. An asphalt, concrete, or gymnasium floor (hardwood or composite) can be used. The surface should allow for changes in direction without slipping. A grass, or gravel surface is not permitted.

• 1.5-Mile Run: To complete the 1.5-mile run, applicants should run no more than eighteen

(18) laps. The shortest lap distance allowable is 146.67 yards or 134.08 meters. The approved location must be a level/flat hard surface. A track, asphalt, astroturf, or concrete surface may be used. The surface should allow for changes in direction without slipping. A grass or gravel surface is not permitted.

3.1 Type of Contract: The Government will award a Firm Fixed Price Contract.

The Government will not pay for ramp up time. For example, the Government will not pay salaries for contractor employees while they are waiting for security clearances. Also, we will not pay for time that the company spends waiting for the ATO/FedRAMP etc. to be cleared.

4.0 TASKS, DELIVERABLES, AND REQUIREMENTS

Successful performance of the Secret Service’s integrated mission requires that highly-qualified personnel are recruited, hired, and ultimately trained in the skills needed carry out the mission. Recruiting and hiring are a top priority for the Secret Service and are conducted year-round. As mentioned in Section 3.0, the APAT is administered as part of the hiring process to ensure that applicants have the necessary physical abilities to carry out Special Agent and Uniformed Division Officer duties. Applicants must pass the APAT to continue in the hiring process; therefore, delays in administering the APAT beyond the specified testing window are unacceptable, as these delays ultimately impact the Secret Service’s ability meet the integrated mission. The current testing window is set at 21 days after authorization, but it could be accelerated based on operational needs.

The Secret Service has a requirement for the APAT to be administered nation-wide. However, in order to maximize efficiency and to minimize the potential for problems in attempting a simultaneous nationwide roll-out, the Secret Service proposes a phased approach to implementation of APAT administration for Secret Service applicants, starting with a single pilot location and gradually expanding to other locations throughout the country until nationwide coverage is achieved. The estimated timeline for implementation is presented in Appendix B.

4.1 Task 1: Develop Data Connections

4.1.1 The contractor’s system will meet the Secret Service’s requirements to obtain an Authority to

Operate. Any cloud-based service provision must be FedRamp certified. Security requirements are included in Appendix A. The Contractor will assist the Secret Service in preparing the Security Authorization Process documentation required to obtain an Authority to Operate. Due to the potential impacts on timeline and roll out of test administration, contractors who are already FedRamp Authorized will be given preference over contractors who are FedRamp Ready.

4.1.2 The Contractor will work with the Secret Service to establish API data connectivity to enable data exchange between the Secret Service and the Contractor. (See Task 2, Task 6, Task 8, and Task 9 for further discussions of the data exchanges.)

4.1.3 The Contractor shall be able to grant Secret Service personnel with various levels of administrator permissions to access information and reporting capabilities for the APAT assessment.

4.1.4 The Contractor will execute testing of the data API connections using dummy data to ensure proper functionality before live data exchanges are permitted.

4.2 Task 2: Allow for Automated Applicant Registration, Self- Scheduling

4.2.1 The Contractor shall provide a web-based automated registration and self-scheduling system for

Secret Service applicants. This registration and self-scheduling system shall meet, but is not limited to, the following requirements:

a. Use applicant information/data provided by the Secret Service to create and maintain a secure user account for each applicant. The Secret Service will provide the Contractor with applicant information, including but not limited to a unique applicant identifier, test authorization window, email address, and zip code. Detailed security requirements are included in Appendix A.

b. Provide applicants the ability to schedule their APAT assessment during their approved testing window. The system shall allow applicants to view available test session appointment information including but not limited to date, time, and address of APAT testing locations, as well as providing applicants with the ability to schedule, cancel, and reschedule their assessment, as needed. The Secret Service must approve any Standard Operating Procedures for the scheduling, cancellation, and rescheduling of test appointments.

c. Provide applicants with information regarding how to contact the Secret Service to request accommodations for Americans with Disabilities Act (ADA)-related disabilities in accordance with Section 508 Guidelines. All accommodation requests must be approved by the Secret Service, who will provide the Contractor with the applicant authorizations, including accommodation requirements, to allow applicants to test with reasonable accommodation in accordance with the ADA. (See also Sections 4.4.3 and 4.4.6)

d. Allow the Secret Service to change or extend the testing window for a particular applicant or applicants and to reauthorize an applicant to complete a test. These determinations will be made on a case-by-case basis.

4.2.2 The Contractor shall track applicants by a Unique Identifier provided by the Secret Service in order to prevent applicants who failed the APAT from re-testing within 30 days of the testing date on which they obtained a failing score. The Contractor shall notify the COR/Program Manager/Designee if a request was sent by Secret Service to authorize an applicant who failed the APAT to re-test within 30 days.

4.2.3 The Contractor’s scheduling system shall allow applicants to select their test location in accordance with the following:

a. The Secret Service will provide the Contractor with an applicant file that shall include applicant zip codes. The Contractor’s system shall identify Secret Service-approved static test locations near those zip codes. (See Section 4.3.3.)

b. The system shall allow applicants to enter an alternate zip code to view and/or select a testing center/location.

4.2.4 The scheduling system shall allow the applicant to select the session date and time from among all available sessions for their APAT assessment during the testing window at the selected testing location. Test sessions must be available on multiple days and times within the testing window. The Contractor shall provide weekend or evening sessions as required.

4.2.5 The Contractor’s system shall generate and send email notifications to applicants for test-related events including, but not limited to: invitations to schedule testing, schedule confirmations and reminders, test window expiration reminders, a request to complete an Applicant Testing

Experience Feedback survey (e.g., test administrator and testing center feedback) following testing etc. Content of the email notifications will be reviewed and approved by the Secret Service and will be updated as needed.

4.2.6 The Contractor shall generate and send email notifications to applicants notifying them of scheduled or unscheduled outages or closures of the testing center that are in excess of 3 hours in duration that occur 24 hours prior to a scheduled testing session. In the event of such closures or outages, the Contractor shall allow applicants to reschedule their testing session at no cost to the Secret Service.

4.2.7 The Contractor shall provide 24/7 customer support (automated support during non-business hours is acceptable) for account creation or access, scheduling, rescheduling, and cancelling testing appointments, requests for accommodations, accessing score results, and any other issues or questions related to the Contractor’s scheduling, testing centers, or testing center staff.

4.2.8 The contractor shall have the capability to provide API via Real-Time Import for the following:

a. Retrieve data to register Applicant Lifecycle Information System (ALIS) applicants for the APAT assessment

b. Retrieve ADA and other standard test reporting updates

4.2.9 The Contractor shall provide the Secret Service with access to reporting features, but not limited to the following information or capability:

a. Applicant APAT assessment information including, but not limited to: applicant scheduling and testing status, location of testing, system-generated communications including date and time stamp, and accommodation requests.

b. A listing of applicants based on, but not limited to: assigned testing window, scheduling status, and testing status.

c. Applicants by application of entry-level position (i.e., Special Agent or Uniformed Division), who request ADA accommodations, to include the status of the request and the accommodation requested.

4.3 Task 3: Provide and Maintain Facilities for APAT Administration

4.3.1 During the base year and subsequent option years of this contract, the Contractor shall administer the APAT at Contractor testing sites and/or alternate testing facilities approved by the Secret Service. Testing facilities and assessment equipment must be pre-approved by the Secret Service prior to testing. For approval, photos of the standard testing environment must be sent to the Secret Service and should capture the space to be designated for each APAT component (push-ups, sit-ups, Illinois Agility Run, 1.5-mile run). Photos must include surface material, the marked course if not using a conventional track, and anything that can cause potential disadvantages or distractions such as presence of pedestrians (e.g., if using a public park, ensure there will be no interruptions from pedestrians’ simultaneous park use). The Contractor shall provide photos upon request by the Secret Service if an alternate testing site is used to administer the APAT.

4.3.2 The Contractor shall ensure that test administration of the APAT is reliable and that test centers have adequate personnel and proper testing equipment to administer assessments without issues.

This includes ensuring sufficient test administrators to properly administer testing (see Section 4.4.2), proper maintenance of test equipment, and that test centers are free of unreasonable distractions to applicants. Facility equipment used for APAT administration that has been lost, broken, or is in poor condition should be repaired or replaced prior to each test session. All equipment must be replaced with equipment of the same specifications and standards that are approved by Secret Service. The contractor is responsible for the repair or replacement of equipment.

4.3.3 The Secret Service has offices all across the United States (US). Testing of applicants occurs in proximity to these geographically dispersed offices. Proposals submitted in response to this SOW must include a list of all company-owned (i.e., non-franchised) and/or any alternate testing locations (e.g., public locations with which the vendor has an agreement for the use of space).

Testing locations within the United States shall be provided within 20 miles of each of the cities/Secret Service Office locations listed in Table 1. For major metropolitan areas, especially the National Capital Region (NCR), multiple available test locations are preferred.

Table 1. Secret Service Field Office Locations

Anchorage, AK Albany, GA Raleigh, NC Pittsburg, PA Birmingham, AL Honolulu, HI Omaha, NE Providence, RI Mobile, AL Des Moines, IA Newark, NJ Charleston, SC

Montgomery, AL

Chicago, IL Albuquerque, NM Sioux Falls, SD Phoenix, AZ Springfield, IL Las Vegas, NV Memphis, TN Tucson, AZ Indianapolis, IN Reno, NV Nashville, TN Los Angeles, CA Wichita, KS Buffalo, NY Knoxville, TN San Diego, CA Louisville, KY Albany, NY Dallas, TX San Francisco, CA Lexington, KY Syracuse, NY Lubbock, TX Sacramento, CA New Orleans, LA New York City, NY Waco, TX Denver, CO Baton Rouge, LA Long Island, NY Houston, TX Hartford, CT Boston, MA Cincinnati, OH Austin, TX Washington, DC Baltimore, MD Columbus, OH San Antonio, TX Jacksonville, FL Detroit, MI Cleveland, OH El Paso, TX Tallahassee, FL Saginaw, MI Toledo, OH Salt Lake City, UT Miami, FL Minneapolis, MN Oklahoma City, OK Richmond, VA Orlando, FL Kansas City, MO Portland, OR Norfolk, VA Tampa, FL Saint Louis, MO Philadelphia, PA Seattle, WA Atlanta, GA Jackson, MS Scranton, PA Milwaukee, WI Savannah, GA Charlotte, NC Harrisburg, PA Charleston, WV

In addition to test centers located in the metropolitan areas listed above, the contractor will provide additional test centers such that testing centers are available within 180 miles driving distance from every US zip code.

4.3.4 The Secret Service will have the final decision regarding applicants testing at Contractor-provided test sites. The Secret Service will have the ability to determine which, if any of the Contractors testing centers to utilize or not utilize for the APAT. The Secret Service may choose to activate or deactivate testing centers to accommodate testing needs.

4.3.5 The Contractor shall ensure that test administration facilities and environment are secure, distraction-free, and shall otherwise meet acceptable standards for a commercial marketplace that is conducive for physical testing.

4.4 Task 4: Administer Proctored Assessments in the United States

4.4.1 The Contractor shall complete all APAT testing within the designated testing windows specified by the Secret Service, unless testing outside of the windows is approved by the Secret Service.

4.4.2 Upon completion of an initial in-person APAT Train-the-Trainer session provided by Secret

Service, the Contractor shall provide, at each testing facility, Test Administrators to monitor the testing and administer the assessments according to the documented testing protocols. Test Administrators at testing locations shall be:

a. Trained by the Contractor in the administration of the APAT,

b. CPR certified;

c. proficient in English;

d. Knowledgeable and trained in the use of the Contractor’s provided equipment and facility; and

e. Able to:

i. Ensure that the facility has the availability to host the APAT

ii. Confirm that the minimum number of required APAT Administrators meet administration requirements and are available when the following conditions are met:

• A minimum of two (2) APAT Test Administrators will be required for up to eight (8) applicants, and at least one (1) Test Administrator should be certified in CPR

iii. Greet applicants as they arrive;

iv. Check applicants in and out;

v. Verify applicants’ identification prior to beginning the assessment;

vi. Provide any test-related materials and/or required documentation to applicants (if applicable);

vii. Monitor applicants throughout the testing session, and;

viii. Provide applicants with assistance throughout their testing appointment such as, but not limited to, demonstration of physical assessments, resolving environmental or equipment problems, rescheduling applicants when the test center is unable to accommodate a completed test appointment, etc.

4.4.3 Upon approval by the Secret Service, the Contractor shall make appropriate accommodation for

Americans with Disabilities Act (ADA)-related disabilities in accordance with Section 508 Guidelines. Requests for accommodation that extend beyond increased time limits or specified requirements to complete the assessment will be approved by the Secret Service (e.g., provisions for an inhaler, water bottle, heart monitor, applicant scheduling assistance, additional testing time, etc.

4.4.4 The Contractor shall implement changes to the APAT assessment as requested by the Secret Service. Changes include, but are not limited to, changes that impact scoring algorithms, testing components, or the assessment workflow. If any significant updates are needed for the APAT, the Secret Service will provide the requirements to the Contractor. The Contractor shall work with the Secret Service to develop a plan and timeline for implementation of the updates so that there is minimal impact on applicant testing, ensuring that applicants can complete the APAT and within the agreed upon number of days in the APAT stage. The current testing window is set at 21 days after authorization, it can change (i.e., increase or decrease) based on operational needs.

4.5 Task 5: Alternate Physical Testing Sites

The Secret Service defines alternate physical testing sites as a testing site that the Contractor establishes for a determined period of time that is pre-approved by the Secret Service and is set up to meet specific testing demands including, but not limited to, large-scale testing events, alternate testing locations due to inclement weather, and testing demands in an area where no acceptable permanent testing center exists. The Contractor shall provide all resources necessary to conduct testing at an alternate testing site including, but not limited to, access to the facility/test site, personnel to check-in/check-out applicants and administer testing, equipment and materials needed to administer the test. Alternate testing sites must meet the standards outlined in this SOW (see Section 3.0). Alternate testing sites may be stood up at a vendor provided location, or another location (e.g., schools, gymnasiums, military bases, sport health clubs, recreation centers, etc.). The Secret Service will have final decision regarding testing logistics at alternate test administration facilities. Any alternate sites required shall be issued via a modification to the base award.

4.6 Task 6: Administer Proctored Assessments Internationally

4.6.1 The Contractor shall be able to provide physical testing at testing centers outside the United

States including U.S. Virgin Islands and Puerto Rico, and international locations including Europe, Asia, Canada, Mexico, and Central America. International testing centers may not be owned by non-US citizens. International testing centers may be owned by the US government (e.g., US Military Bases) or other US-owned companies. Proposals submitted in response to this SOW must include a list of all company-owned (i.e., non-franchised) and/or any alternate testing locations.

NOTE: International testing volume is low and happens infrequently. It is acceptable for a contractor to fly personnel out to international locations on an as-needed basis. Any international proctored assessments required shall be issued via a modification to the base award.

4.6.2 The Secret Service will have the final decision regarding applicants testing at Contractor-provided test sites. The Secret Service will have the ability to determine which, if any of the Contractors testing centers to utilize or not utilize for the APAT. The Secret Service may choose to activate or deactivate testing centers to accommodate testing needs.

4.6.3 The Contractor shall ensure that test administration facilities and environment are secure, distraction-free, and shall otherwise meet acceptable standards for a commercial marketplace that is conducive for physical testing.

4.6.4 The Contractor shall complete all APAT testing within the designated testing windows specified by the Secret Service, unless testing outside of the windows is approved by the Secret Service.

4.6.5 Upon completion of an initial in-person APAT Train-the-Trainer session provided by Secret

Service, the Contractor shall provide, at each testing facility, Test Administrators to monitor the testing and administer the assessments according to the documented testing protocols. Test Administrators at testing locations shall be:

a. Trained by the Contractor in the administration of the APAT,

b. CPR certified;

c. Proficient in English;

d. Knowledgeable and trained in the use of the Contractor’s provided equipment and facility; and

e. Able to:

i. Ensure that the facility has the availability to host the APAT

ii. Confirm that the minimum number of required APAT Administrators meet administration requirements and are available when the following conditions are met:

• A minimum of two (2) APAT Test Administrators will be required for up to eight (8) applicants, and at least one (1) Test Administrator should be certified in CPR

iii. Greet applicants as they arrive;

iv. Check applicants in and out;

v. Verify applicants’ identification prior to beginning the assessment;

vi. Provide any test-related materials and/or required documentation to applicants (if applicable);

vii. Monitor applicants throughout the testing session, and;

viii. Provide applicants with assistance throughout their testing appointment such as, but not limited to, demonstration of physical assessments, resolving environmental or equipment problems, rescheduling applicants when the test center is unable to accommodate a completed test appointment, etc.

4.6.6 Upon approval by the Secret Service, the Contractor shall make appropriate accommodation for

Americans with Disabilities Act (ADA)-related disabilities in accordance with Section 508 Guidelines. Requests for accommodation that extend beyond increased time limits or specified requirements to complete the assessment will be approved by the Secret Service (e.g., provisions for an inhaler, water bottle, heart monitor, applicant scheduling assistance, additional testing time, etc.

4.6.7 The Contractor shall implement changes to the APAT assessment as requested by the Secret

Service. Changes include, but are not limited to, changes that impact scoring algorithms, testing components, or the assessment workflow. If any significant updates are needed for the APAT, the Secret Service will provide the requirements to the Contractor. The Contractor shall work with the Secret Service to develop a plan and timeline for implementation of the updates so that there is minimal impact on applicant testing, ensuring that applicants can complete the APAT and within the agreed upon number of days in the APAT stage. The current testing window is set at 21 days after authorization, but it could be accelerated based on operational needs.

4.6.8 The contractor shall provide a Delivery of International Testing Report: A report of all APAT applicants scheduled themselves for testing at an international testing center during an approved testing window.

4.7 Task 7: Ensure Adherence to Test Administration Protocol

4.7.1 The Contractor shall provide the Secret Service with a Test Administrator’s manual documenting the administration protocol for each component of the APAT, including a supplement to the manual that addresses ADA accommodations. The administration manual shall address check-in and check-out procedures, emergency evacuations of the site during the testing sessions, power failures, address ADA-related accommodations, and matters related to applicants who experience an injury or illness during testing. The administration protocol shall include procedures for reporting any incident or unusual occurrence during a testing session to include a plan for emergency medical support for injuries, heart attacks, heat strokes, etc. The administration protocol shall provide a way for the test administrator to administer the APAT assessment for each applicant and send applicant information to the Secret Service via the established API. The Contractor shall ensure proper administration of the APAT as approved by the Secret Service for all Secret Service applicants. The Secret Service shall not be held liable for any legal fees and/or cost associated with any form of litigation encompassing administration of the APAT administered by the Contractor.

4.7.2 The Contractor shall provide the Secret Service with a plan for how the Contractor shall ensure the test administration protocol is followed. This plan should also address what will occur if an administrator is not present, is late to a testing session, or if a Secret Service applicant disagrees or contests a failing APAT score result. Should an applicant contest his/her APAT score, the contractor shall provide notice and consult with the Secret Service as the resolution authority for these disputes.

4.7.3 The Contractor shall allow for Secret Service staff to conduct announced and unannounced site visits at testing centers to ensure testing locations, testing center staff, and test administration adheres to the standards outlined in this SOW and the procedures specified for each component of the APAT. In the event that site visits identify issues, the Contractor shall provide the Secret Service with a plan to address any issues identified within 5 days of notification of the issues.

The plan should include a timeline for when issues identified will be addressed and metrics for tracking improvement.

4.8 Task 8: Calculate and Report Assessment Results and Applicant Feedback

4.8.1 The Contractor shall provide both raw (counts/times) and scored assessment data at the component level and an overall APAT assessment score based on the established APAT scoring criteria. The Contractor shall provide the Secret Service with test results via API.

Data will include but is not limited to:

a. Applicant testing session information including:

i. address of the testing location (street address, City, State, Zip Code)

ii. if the testing location is inside or outside (and reported temperature and heat index if the test location is outside)

b. Raw counts (e.g., push-up counts) and times (e.g., 1.5 Mile Run time) of assessment components,

c. Scored component data,

d. Overall assessment score,

e. Applicant post-assessment status (e.g., “No Show”, “Pass”, “Fail”, “Illness/Injury”, “Disqualification”, “Reschedule”, “Cancellation”)

4.8.2 The Contractor shall have the capability to retain historical testing records for each applicant, including, but not limited to data outline in Section 4.8.1.

4.8.3 The Contractor shall have the capability to administer and retain data from an Applicant Testing Experience Feedback survey (e.g., test administrator and testing center feedback) following testing. The Secret Service will approve final survey language and have access to

Contractor reports on survey results. (See Section 4.9).

4.9 Task 9: Document Activities and Provide Reports

The Contractor shall document activities and provide automated reports to the Secret Service as identified in the Deliverable Table in Section 5.4. Data report templates will be approved by the Secret Service. Reports are snapshots of data. Report definitions are listed below:

a. End of Month Report: A detailed report of applicant APAT activity to support the monthly invoice.

b. Scheduling Report: A daily cumulative report which summarizes scheduling APAT, for a specific testing window.

c. Testing Report: A daily cumulative report which summarizes testing activity during a specific testing window.

d. Ad hoc Incident Report: An ad hoc report which provides information on any incident (including injuries/illnesses) that has been reported by a Test Administrator during the contract period of performance.

e. Ad hoc Retest Activity Report: An ad hoc report which provides information (including applicant failure, disqualification, illness/injury) on retest activity for APAT during the contract period of performance.

f. Ad hoc Americans with Disability Act (ADA) Report: An ad hoc report which provides information on APAT applicants who have requested an ADA accommodation including the final disposition of the request.

g. Ad hoc Late-Tester Report: An ad hoc report which provides APAT testing information on applicants who have been approved by the COR, program manager, or their designee to take the assessment outside of a specified testing window (e.g., rescheduling).

h. Applicant Feedback Survey Results: A report of applicant responses to a feedback survey developed by the Contractor and approved by the Secret Service for each APAT assessment (e.g., professionalism of staff members, timeliness of test administrators, environment and/or facility cleanliness, etc.).

5.0 REQUIREMENTS AND TIMELINES

5.1 Scope of Deliverable Inspection

The data item deliverables or work products that are required under this contract shall be delivered in accordance with the schedule set forth in the contract. There is a detailed timeline provided for all reports at the end of this section. The Contractor shall provide drafts and final versions of all deliverables for review by the COR and other relevant Secret Service personnel. Deliverables shall be marked with the Secret Service award number and “For Official Use Only.” Unless designated otherwise, the Government shall review and approve or return with corrections/comments all draft deliverables and any syntax or algorithms used to create deliverables no later than fifteen (15) business days after receipt.

Rejected deliverables shall be corrected and returned by the contractor within five (5) business days of return receipt from the COR, unless otherwise noted. If for any reason a deliverable cannot be delivered within the scheduled time frame, the Contractor shall notify the COR in writing with cause of delay and the proposed revised schedule. This delay notice shall include the impact of the delay on the overall project.

5.2 Basis of Deliverable Acceptance

The basis for inspection/acceptance shall be in compliance with the requirements set forth in the Statement of Work, the contractor’s proposal, and other terms and conditions of the contract. Deliverable items rejected shall be corrected in accordance with the applicable Federal Acquisition Regulation clauses. Reports, documents, and narrative-type deliverables will be accepted when all discrepancies, errors, or other deficiencies identified in writing by the Government have been corrected. If the draft deliverable is adequate, the Government may accept the draft and provide comments for incorporation into the final version.

All of the Government's comments on deliverables must either be incorporated in the succeeding version of the deliverable or the Contractor must demonstrate to the Government's satisfaction why such comments should not be incorporated.

If the Government finds that a draft or final deliverable contains spelling errors, excessive grammatical errors, improper format, or otherwise does not conform to the requirements stated within this contract, the document may be immediately rejected without further review and returned to the Contractor for correction and resubmission. If the Contractor requires additional Government guidance to produce an acceptable draft, the Contractor shall arrange a meeting with the COR.

5.3 Deliverable Submission

All tests, test-related materials, data, syntax, and algorithms used, collected, or created during the performance of the tasks within this statement of work shall be the sole property of the Secret Service.

The Contractor must complete all electronic data transfers using an API process. This requirement applies to both data provided to Secret Service as well as data provided from the Secret Service. All Contractor-provided data must be made available via a secure API process. This data shall be accessible via API that return data in an agreed-upon format.

5.4 Deliverable Timeframes

Base Year

Deliverables Due Dates Post Award Conference and Timeline development

Contractor shall host a Post Award Conference and provide a detailed project timeline within 15 calendar days after contract award.

Task 1.1 – Obtain an Authority to Operate (ATO) The Contractor shall work with the Secret Service to obtain an ATO such that an ATO is established within 240 calendar days of approval of the detailed project plan.

Task 1.2 – Develop Applicant Programming Interface (API)

Contractor shall establish the API for the test of the data connections with dummy applicant data within 90 calendar days of approval of the detailed project plan.

Task 2 - Allow for Automated Applicant Registration, Self-Scheduling

Contractor shall provide an automated applicant registration and self-scheduling system within 120 calendar days of contract award.

Task 3 (4.3.1) – Provide and Maintain Facilities for APAT Administration Using a Phased Approach Starting with a Pilot

Contractor shall have facility capabilities for the initial APAT pilot location in Task 3 implemented within 180 calendar days after contract award.

Task 4 (4.4.2) – APAT Train-The-Trainer Session Contractor shall provide key personnel to attend and complete a one time in-person APAT Train-the-Trainer session for APAT Administration within 150 calendar days after contract award, in advance of the pilot with Secret Service applicants.

Task 4 – Administer Proctored Assessments Contractor shall initiate all remaining tasks related to Task 4 for the APAT to conduct an APAT Pilot at a single location within 240 calendar days of approval of the detailed project plan.

Task 7 – Ensure Adherence to Test Administration Protocol

Contractor shall provide a Test Administrator’s manual within 15 calendar days after completion of the APAT Train-the-Trainer session.

Task 8 – Calculate and Report Assessment Results and Applicant Feedback

Contractor shall utilize the established API to transmit the results of the APAT Pilot within 2 business days of the pilot.

Task 8 – Calculate and Report Assessment Results and Applicant Feedback (4.8.3)

Contractor shall provide final Applicant Survey Feedback language within 30 calendar days of contract award.

Task 9 – Document Activities and Provide Reports Contractor shall provide final report templates within 15 calendar days of the test of API data connections with dummy applicant data.

Task 9(a) – End of Month Report Contractor shall provide an End of Month Report as detailed in task 9(a) on the last business day of each month.

Task 9(b) – Scheduling Report The Contractor shall provide a Scheduling Report on a daily basis during any open testing windows.

Task 9(c) – Testing Report The Contractor shall provide a Testing Report on a daily basis during any open testing windows.

Task 9(d) – Ad Hoc Incident Report The Contractor shall provide an Ad Hoc Incident Report within 24 hours of any incident.

Task 9(e) – Ad Hoc Retest Activity Report The Contractor shall provide an Ad Hoc Retest Activity Report as requested by the Secret Service.

Task 9(f) – Ad Hoc ADA Report Contractor shall provide an Ad Hoc Americans with Disabilities Act (ADA) Report as requested by the Secret Service.

Task 9(g) – Ad Hoc Late-Tester Report The Contractor shall provide an Ad Hoc Late-

Tester Report as requested by the Secret Service.

Task 9(h) – Applicant Feedback Surveys The Contractor shall provide results from the Applicant Feedback Surveys on the last business day of each month during any open testing windows. The Contractor shall provide feedback survey results for the entire year on the last business day of the period of performance.

Option Year 1

Deliverables Due Dates Task 1.1 – Maintain an Authority to Operate

(ATO)

The Contractor shall work with the Secret Service to comply with any requirements needed to maintain an ATO. (The ATO should be established in the base year – this is a maintenance task.)

Task 1.2 – Maintain Applicant Programming Interface (API)

The Contractor shall work with the Secret Service to comply with any requirements needed to maintain an API.

Task 2 - Allow for Automated Applicant Registration, Self-Scheduling

Contractor shall maintain the applicant registration and self-scheduling system and provide customer service for applicants who experience issues with the system.

Task 3 – Provide and Maintain Facilities for APAT Administration Using a Phased Approach

Contractor shall have all facility capabilities for the APAT Administration as outlined in Appendix B and below:

• 5 additional APAT locations approved within 30 days of the exercise of Option Year 1

• 25% of US locations specified in Table 1 approved within 120 days of the exercise of Option Year 1

• 50% of US locations specified in Table 1 approved within 210 days of the exercise of Option Year 1

• 100% of US locations specified in Table 1 and within 180 miles of all US zip codes approved within 310 days of the exercise of Option Year 1

Task 4 – Administer Proctored Assessments Contractor shall provide key personnel to staff the APAT facilities (minimum of two Administrators per location) and administer APAT assessments at each of the facilities approved in Task 3 above:

• 5 additional locations staffed and operational within 45 days of the exercise of Option Year 1

• 25% of US locations staffed and operational within 135 days of the exercise of Option Year 1

• 50% of US locations staffed and operational within 225 days of the exercise of Option Year 1

• 100% of US locations staffed and operational within 325 days of the exercise of Option Year 1

Task 8 - Calculate and Report Assessment Results Contractor shall provide the Secret Service with a consolidated file of APAT results via API on a daily basis.

Task 9(a) – End of Month Report Contractor shall provide an End of Month Report as detailed in task 9(a) on the last business day of each month.

Task 9(b) – Scheduling Report The Contractor shall provide a Scheduling Report on a daily basis during any open testing windows.

Task 9(c) – Testing Report The Contractor shall provide a Testing Report on a daily basis during any open testing windows.

Task…