A1-C_-_RSEDS_HTSA_-__SOW_Only.pdf

RFP: 70T04018R9CAP01094

High Throughput Stand Alone (HTSA) Recapitalization

STATEMENT OF WORK

GENERAL INFORMATION

The Transportation Security Administration (TSA) is charged with the mission of protecting the nation’s transportation systems to ensure freedom of movement for people and commerce. The mission of TSA’s Office of Acquisition Program Management is to deliver innovative, mission-driven capabilities required by the frontline to safeguard America’s transportation system.

TSA uses security-related technologies to help secure approximately 1.8 million passengers, 1.2 million checked bags on 25,000 flights at roughly 440 federally regulated airports every day. OAPM provides security-related technology solutions for checked baggage screening through the Passenger Screening Program and Electronic Baggage Screening Program (EBSP). The focus of this requirement is on the EBSP technologies, specifically the Explosives Detection Systems (EDS), help ensure that TSA screens 100 percent of checked baggage for explosives, as mandated by law.

1.1.1 Objectives

The objective of the purchase and installation requirement for the TSA is to purchase Certified and Qualified RSEDS that meet the requirements as stated in the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System version 3.2. Oversight and authorization for equipment delivery shall be provided by TSA.

1.1.2 Overview of Services

The Department of Homeland Security (DHS), Transportation Security Administration (TSA) has a requirement for the purchase and installation of Reduced Size Explosive Detection Systems (hereafter referred to as RSEDS). This Statement of Work (SOW) defines the requirements for Purchase and Installation of Qualified Stand Alone (non-integrated) RSEDS, along with the installation, and warranty of those systems and peripheral/ancillary equipment. The Contractor shall provide a base order of thirty-four

(34) RSEDS units and associated peripherals, with an option to provide an additional fifteen (15) RSEDS units and associated peripherals. Contractor shall provide its RSEDS to include all engineering change proposals (ECPs) that have been approved as of 07/20/2018. If an ECP is approved after award of this contract, TSA will make a determination whether a modification to the contract to reflect the result of the ECP is necessary.

Documents created for Security Technology Support Services (STSS) Indefinite Delivery/Indefinite Quantity (IDIQ) contracts such as the Program Management Plan, Risk Management Plan, Security Program Plan, and Facility Security Certificate may be applicable to activities under this contract.

Oversight and authorization for services shall be provided by the TSA. Exclusive of System Integrator (SI) activities, the Contractor shall provide services for the installation, integration, networking and testing. In addition, as a part of this contract, the contractor shall provide all ancillary materials not already procured as Government Furnished Equipment (GFE).

1.1.3 Security Technology Support Services (STSS):

Certain Standard “equipment fleet management” functions will include information about or pertaining to this requirement. The support for those functions is established under STSS task orders for all Transportation Security Equipment (TSE) manufactured and/or supported by the Original Equipment Manufacturers (OEMs). The scope of STSS is OEM provided system management support, engineering support services, and Information Technology (IT) security support services to support all new, current, and legacy TSE systems in all airports, all TSA warehouses, testing facilities, or other locations as specified at the award of respective task orders. The Support Services listed below are covered under the STSS contract:

C.1.3.4.1 Program Management Reviews

C.1.3.4.2 Weekly Project Status Calls

C.1.3.4.3 Configuration Management

C.1.3.4.4 Quality Assurance

C.1.3.4.5 Equipment & Warranty Tracking

C.1.3.4.6 Risk Management Plans

1.1.4 Third Party Efforts

As a part of these installations, several third parties will be responsible for certain parts of the delivery and installation of the GFE. The third parties and their responsibilities are outlined below:

The Rigger is responsible for:

Implementation of the Contractor rigging specifications.

Off-loading or up-loading upon delivery or pick-up, temporary storage, and/or any other equipment movements as needed.

Providing adequate protection (above and beyond required shipping and packaging protections identified in the Packaging ) to the EDS and ancillary equipment and to the site infrastructure during any and all equipment movements.

Supporting all crating activities as required including crating, uncrating, or crate disposal.

System Integrator (SI)

The Government will designate a Systems Integrator (SI) that will act as the Primary Logistics Coordinator for this effort. The SI will be the primary point of contact for each installation to assist in the facilitation of installation, and temporary local storage (if necessary). The SI will receive and maintain copies of all plans, reports, and any additional documentation pertaining to this effort. The SI shall be included in all communication and resolution of site installation issues. The SI will coordinate with the Government to resolve site installation matters.

The System Integrator is responsible for:

Communicating with TSA, Riggers, and the Contractor regarding the schedule for installation, integration, networking, and testing of the EDS and ancillary equipment.

This will include (but is not limited to) coordinating the arrival of equipment at the facility, storage of equipment as needed, as well as verifying readiness of the airport for installation.

The system integrator will be responsible for identifying and confirming with the Airport Authority the conveyor line centerline and the final acceptance of the EDS position upon the conclusion of rigging and EDS placement. Additional efforts to move the EDS, if located by others, may require a change order to disassemble relocate and reassemble EDS to the new centerline.

The SI does not have the authority to make changes to scope, price, schedule, or terms and conditions of this SOW. In addition, the SI does not have the authority to sign contractual documents, order changes, modify contract terms, or create any commitment or liability on the part of the Government.

Airport Authority

The Airport Authority is responsible for:

Architectural and Engineering designs of the anticipated Baggage Handling System

(BHS)

All construction efforts and coordination for necessary infrastructure to support the EDS components.

Any airport infrastructure modifications necessary to allow the movement and placement of EDS equipment within the airport.

Providing services to remove and replace any walls, windows, glass, doors, or other physical barriers in support of rigging activities

Providing the rigging egress path.

Performing structural analysis for floor loading requirements.

Rescheduling or prohibiting other trades or vendors to work in the affected areas while the EDS equipment is being delivered.

Power Requirements: Infrastructure power terminations to the EDS will be performed by the Airport Authority. The Airport Authority will be responsible for providing all infrastructure power requirements. If applicable, the Airport Authority will design and install all power requirements to terminal locations within any resolution area and at EDS locations.

1.1.5 Applicable Documents

ALL specifications, handbooks, orders, standards, and drawings identified in the List of Applicable Documents (See Attachment A) form a part of this SOW and are applicable to the extent specified herein.

The latest version of these documents as of the contract date shall apply, unless a specific date for the document is specified below.

REQUIREMENTS

General Requirements

The Contractor shall be responsible, exclusive of Airport Authority, System Integrator and Rigger activities, for all labor, materials, equipment, and support services needed to manufacture, assemble, power up, configure, and install, and test the EDS and ancillary equipment and the requisite networks into the required operational condition. This includes any system component, software, or conveyor entrance and exit configuration needed to meet the end-state required configuration. Installation and testing of the EDS shall minimize, to the extent possible, disruption or interference with airline or airport operations.

The Contractor shall, at a minimum:

• Provide all necessary equipment as ordered and deliver the equipment in accordance with schedules agreed upon between TSA and the Contractor.

• Provide support and engineering services for all installation, integration, networking, and testing activities.

• Coordinate with the Airport Authority, Systems Integrator, and TSA (prior to equipment delivery and installation) with the sites to minimize the impact on day-to-day operations at the sites and their related systems. Any disruptions or interference with airline or airport operations, resulting from the equipment assembly, power up, configuration, and installation activities that cannot be avoided shall be closely coordinated with and approved in advance by the affected parties prior to commencement of such activities. The Contractor shall perform work at night, weekends, or other varied nonoperational hours when required.

The supplies and services described herein shall be performed in accordance with this SOW and all requirements in Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System and Procurement Specification for EDS Training Simulator.

All references to the “Government” in this SOW shall mean by authority of the Contracting Officer (CO) or designee. All digital media submitted to the Government in response to SOW requirements shall be compatible with the Microsoft Office suite of products or Adobe format. Acceptable digital media are Compact Disc—Read Only Memory (CD-ROM) or Digital Versatile Disc (DVD).

Where specific sections are referenced in this SOW, it is intended to also include all subordinate sections.

2.1.1 Configuration Management

Configuration Management is covered under the STSS Support Services IDIQ. The information below is to provide a brief understanding of the Configuration Status expected of the equipment.

Configuration Baselines

The Configuration baseline, heretofore referred to as the Production Baseline (PBL), is established as part of the RSEDS Testing, Certification, and Qualifications activities prior to DHS authorization for full-rate production. It is continuously updated as a part of the ongoing improvement efforts between the contractor and TSA for all equipment on the Qualified Products List (QPL). The PBL for this effort will be based upon the most recent approved configuration prior award of this contract.

Configuration Identification (CI)

The CI identification shall be included in a Master Configuration Item List (MCIL) separately maintained under the STSS Contract. All system CIs and top level hardware and software CIs shall be uniquely identified.

Reduced Size Explosive Detection System (RSEDS) Equipment

TSA intends to deploy these systems immediately with intended lifespan of a minimum of fifteen (15) years of operational service. However, the TSA mission is ever evolving. TSA desires adaptable, flexible, and executable solutions that not only address current known threats but evolving threats as well. This could include, but is not limited to: variable threat weights, additional threats baring from both conventional explosives and homemade explosives compositions, and/or inclusion of any items of particular interest. The Contractor shall provide RSEDS equipment which represents a technology that meets, or exceeds TSA’s current required system capability, and can meet future desired capabilities with minimal impact to current system design architecture.

The Contractor shall provide fully functional RSEDS Equipment in accordance with this SOW and the most current TSA approved PBL as documented in the TSA Master Configuration Items List (MCIL), that can operate in an environment that is described in the Planning Guidelines and Design Standards (PGDS). The Contractor shall ensure that all hardware, software, and documentation required for the operation and support of the RSEDS are provided as part of the supplies and services stated herein.

Reduced Size Explosive Detection System Scanner (CLIN 0001)

2.3.1 General Information

The Contractor shall provide a fully functional, qualified Explosives Detection System (EDS), including all the hardware and software required to verify EDS compliance requirements as stated in:

o Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System.

o As defined in the Planning Guidelines and Design Standards for Checked Baggage Inspection Systems (PGDS).

o In accordance with the most current TSA approved production baseline (PBL) as documented in the TSA Master Configuration Items List (MCIL) in effect at the time the ANY Delivery Orders are awarded exercised.

The Contractor shall be responsible for all labor, materials, equipment, and support services needed to manufacture, assemble, power up, configure and test the EDS and ancillary equipment and the requisite networks into the required operational condition. This includes but is not limited to any system component, software, or conveyor entrance and exit input and output modules, local control consoles to meet the end-state required configuration.

The Contractor shall maximize the use of COTS hardware and software to meet the Contract requirements.

The use of commercial items does not exempt the Contractor from complying with the SOW requirements.

The Contractor shall ensure that all hardware, software, and documentation required for the operation and support of the EDS are provided as part of the supplies and services stated herein.

The Contractor shall maintain an Installation Manual that describes the necessary instructions and requirements for the installation, setup, and configuration of the EDS. The Installation Manual shall include any special instructions or requirements such as orientation, environmental requirements, power connectivity, maintenance access, and all site planning guidelines that would impact installation, operational, and/or maintenance capabilities.

The Contractor shall maintain an Integration Manual to include, but not be limited to, special instructions or requirements for the Baggage Handling System (BHS) and interface programming; SVS and barcode scanner implementation; discrete signals; dieback operations; timing requirements; bag Identification (ID) formats; and any other information or data required to describe installation, operational, and/or maintenance capabilities. The Contractor shall develop all integration documentation and specifications in accordance with the requirements outlined in the Checked Baggage Inspection System (CBIS) Interface Requirements Document. The Contractor shall use The Planning Guidelines and Design Standards for Airport Checked Baggage Inspection Systems (PGDS) as guidance and a reference in developing the BHS to EDS interface specifications.

The Contractor shall maintain an Operator Manual that describes all functions for the operation of the EDS systems. The Operator Manual shall include detailed instructions on how to execute each function. The Operator Manual shall include any troubleshooting guidance necessary or appropriate to resolve errors; not requiring corrective maintenance by qualified technicians. The Operator Manual shall identify and provide the procedures for all Level 1 Preventive Maintenance and Level 1 Corrective Maintenance activities as defined in Section 3.6.5 and 3.6.6 of this SOW and applicable sections of Integrated Logistics Support Contracts that meet these requirements. The Operator Manual shall describe any operations of the Contractor's network management, remote monitoring and control system functions, and procedures

The RSEDS Scanner unit consists of the components listed in the following table:

Component Name QTY Scanner 1

Conveyor – Entrance (Incline or Flat – determined by site) 1

Conveyor – Exit (Flat) 1 Operational Test Kit 1 EDS Installation Manual (digital copy) 1 EDS Operation Manual (digital copy) 1 EDS Integration Manual (digital copy) 1 Original Equipment Manufacturer (OEM) Maintenance Manual 1

Factory Acceptance Test Plan

The Contractor shall prepare and submit a FAT Plan that describes methods for testing, evaluating, and accepting the EDSs at the Contractor facility prior to shipment. The FAT Plan shall define the range of tests, system initialization requirements, input data, expected output, and the criteria for evaluating test results. The Contractor shall identify schedules and all test and evaluation resources required, including personnel, equipment, and facility. The Contractor shall identify all mitigation plans and procedures in the case of failed testing events. All FAT schedules must be arranged with TSA or the TSA contractor representative through the use of the Test Readiness Notification (TRN) that generally lists: the prospective dates of FAT, number of units, location, and Point of Contacts (POCs).

The Contractor shall prepare and deliver the EDS FAT Plan in accordance with the Factory Acceptance Test Plan CDRL.

Factory Acceptance Test Procedures and Reports

The Contractor shall conduct a FAT for each EDS in accordance with the FAT Plan and Procedures prepared by the Contractor, and approved by the Government. The FAT will be witnessed by the Government and/or Government designated representative(s).

The Contractor shall prepare and submit updated FAT Procedures. The Contractor shall perform the approved FAT Procedures for each FAT under the witness of the Government, or Government Designated Representative. The Contractor shall ensure that the test procedures indicate traceable paths to the approved Contractor’s Verification Requirements Traceability Matrix (VRTM). The Contractor shall prepare a FAT Report and a Quick Look Report (QLR) at the conclusion of each test.

The Contractor shall deliver the Reduced Size FAT Procedures, Reports, and QLRs in accordance with the FAT Procedures, Reports, and QLRs CDRLs.

2.3.2 Primary Viewing Station (CLIN 0002)

The Contractor shall provide Primary Viewing Stations (PVSs) that will function with the EDS in accordance with this SOW and the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System. The PVS shall function with the EDS and shall be configured in accordance with the most current TSA approved production baseline (PBL) as documented in the TSA Master Configuration Items List (MCIL) in effect at the time of Contract Award. This shall include ALL Necessary Network/Connection cables and power cables to ensure connectivity to the RSEDS network (not including infrastructure fiber-optic/networking cables See Section 3.1.4.3– Airport Authority Responsibilities).

2.3.3 Secondary Viewing Station (CLIN 0003)

The Contractor shall provide Secondary Viewing Stations (SVSs) that will function with the EDS in accordance with this SOW and the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System. The SVS shall function with the EDS and shall be configured in accordance with the most current TSA approved production baseline (PBL) as documented in the TSA Master Configuration Items List (MCIL) in effect at the time of Contract Award. This shall include ALL Necessary Network/Connection cables and power cables to ensure connectivity to the RSEDS network (not including infrastructure fiber-optic/networking cables See Section 3.1.4.3 – Airport Authority Responsibilities).

2.3.4 Secondary Viewing Station Mounting Kit (CLIN 0004)

The Contractor shall provide a mounting kit for the SVS in accordance with this SOW and applicable HF- STD-001 Human Factors Design Standard for Acquisition of Commercial Off-the-Shelf Subsystems, Non- Developmental Items, and Developmental Systems guidelines. To accommodate site-specific infrastructure design layouts and Checked Baggage Resolution Area (CBRA) space requirements, the Contractor shall be capable of providing a series of SVS Mounting Kits to include, but not be limited to, floor or pole mount, wall mount, and Explosives Trace Detection (ETD) table mounting.

2.3.5 Bar Code Reader (CLIN 0005)

The Contractor shall provide a Barcode Reader (BCR) that will function with the EDS in accordance with this SOW and the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System to provide image recall functionality for the SVS.

2.3.6 Printer (CLIN 0006)

The Contractor shall provide COTS Printers that will connect with the RSEDS network and function with the RSEDS equipment (and that meets all requirements in this SOW and the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System and not utilize any wireless connections). This shall include ALL Necessary Network/Connection cables and power cables to ensure connectivity to the RSEDS network (not including infrastructure fiber-optic/networking cables See Section 3.1.4.3 – Airport Authority Responsibilities).

2.3.7 Multiplex Network Solution (Equipment and materials) (CLIN 0007)

A multiplex Network Solution is not required for this Statement of Work.

2.3.8 Master Control Station (CLIN 0008)

The Contractor shall provide a Master Control Station (MCS) that will function with the EDS in accordance with this SOW and the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System. The MCS shall function with the EDS and shall be configured in accordance with the most current TSA approved production baseline (PBL) as documented in the TSA Master Configuration Items List (MCIL). This shall include ALL Necessary Network/Connection cables and power cables to ensure connectivity to the RSEDS network (not including infrastructure fiber-optic/networking cables, See Section 3.1.4.3 – Airport Authority Responsibilities).

2.3.9 Uninterruptible Power Supply (CLIN 0009)

The Contractor shall provide and install an Uninterruptible Power Supply (UPS) that will function with the EDS in accordance with this SOW, as applicable to the proposed platform. The UPS shall operate utilizing the existing power distribution system to provide a high quality, reserve source of power to electronic equipment loads in cases of power failures or fluctuations to allow proper shutdown and safeguarding of the EDS. The Contractor shall ensure that the UPS site installation guidelines are included in the EDS Installation Manuel and executed in accordance with this SOW. The system shall consist of a converter;

system battery; solid state inverter; automatic static bypass transfer circuit; and an integral maintenance bypass circuit. The Contractor shall provide UPS units of various kilovolt-ampere (kVA) sufficient to support a single standalone EDS.

2.3.10 Seismic Anchor (CLIN 0010)

The Contractor shall provide Seismic Anchors that will function with the EDS in accordance with this SOW and the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System, and which complies with Federal, State, and Local regulations regarding Seismic activity.

2.3.11 System Upgrades and Deployment (CLIN 0011)

System Upgrades refers to actual hardware and software upgrades to the systems. As future system upgrades are based on new and emerging threats, or End of Life (EOL)/Part Obsolesce (PO), upgrades, while anticipated throughout the operational life of the systems are expected, they are not being procured under this statement of work, shall not be priced within this contract.

2.3.12 Shipping (CLIN 0012)

The Contractor shall provide complete shipping services including all transportation, receipt, inspection, and uncrating as needed. All Transportation Security Equipment (TSE) shall be shipped in accordance with the appropriate laws, regulations, and shipping requirements including OEM approved shipping instructions. The TSE, or otherwise referred to as Government Furnished Property (GFP) will be packaged in approved OEM crates when transported from the OEM facility to the TSA warehouse or designated airport location. The Contractor is responsible for any damage to the equipment occurring during shipping from the originating location to the final shipping destination. The Contractor shall be prepared to execute (coordinate and support) multiple shipping requirements, so as to avoid a conflict or need for prioritization.

Unless otherwise noted, equipment and materials purchased under this contract will be FOB Destination.

The Contractor shall not relocate and/or ship TSE without prior notification and approval from the Contracting Officer’s Representative (COR) and Government Property Administrator (GPA). The Contractor shall provide the Government Property Administrator a completed DOD Form DD-1149 Requisition and Invoice/Shipping Document for each serialized/barcoded TSE shipped along with the Carrier’s Bill of Lading (BOL) within one business day after pick-up by the SI or shipping by the OEM.

The Contractor will coordinate with the GPA for all TSE GFP. The GFP TSE will normally be packaged in crates and may require un-packaging, repackaging and/or transfer to another vehicle prior to delivery to the site. If any repackaging is to be performed by the Contractor, the maximum size of any individual system crate, or package, shall not exceed external dimensions that allow for ease of transportability through the building from the equipment delivery point to its final location at the site.

The Contractor shall follow all Federal, state, and local regulations and laws during the shipping process.

Effective October 1, 2010, hazard material shipments are required to comply with U.S. Department of Transportation Emergency Response Requirements (49 CFR Part 172.201, 172.604) for hazard material shipping.

The Contractor shall coordinate all required shipping through a licensed and insured shipper. The Contractor shall be responsible for the equipment being shipped and cover all insurance costs for the equipment.

Shipping costs will be provided based on the following shipping distances from OEM to either the TSA Warehouse or Airport location.

Shipping

EDS

0 - 200 miles $ 201 - 499 miles $ 500 - 1000 miles $ 1000+ miles $

Shipping

PVS/SVS/MCS

0 - 200 miles $ 201 - 499 miles $ 500 - 1000 miles $ 1000+ miles $

Shipping

UPS

0 - 200 miles $ 201 - 499 miles $ 500 - 1000 miles $

1000+ miles $ Shipping

Networking Equipment and Barcode readers (per palate)

0 - 200 miles $ 201 - 499 miles $ 500 - 1000 miles $ 1000+ miles $

Support & Engineering Services Tasks

2.4.1 Project Coordination (CLIN 0013)

The Contractor shall be fully responsible for providing all equipment and work described in the SOW.

The Contractor shall establish and maintain a formal plan to manage the requirements in this SOW. The Contractor shall efficiently and effectively execute the requirements of this SOW.

Key Personnel

Project Coordinator

A Project Coordinator shall be assigned for this contract and serve as the single focal point within the Contractor’s activity for all required tasking. The Project Coordinator shall organize, plan, schedule, implement, control, analyze, and report on all elements of this SOW, including preparation and delivery of all Contract Data List Requirements (CDRLs) to include but not limited to acceptance level 251 and DD1149 requirements, meeting minutes, and weekly project updates. The full list of CDRLs and the Sections they are applicable to is found in attachment Addendum C. The Project Coordinator shall have the resources and the authority to ensure efficient and timely Project execution and shall be the Contractor's focal point for all required Project tasks. The Contractor’s Project Coordinator shall be ready at all times, given reasonable notice, to present and discuss with the CO and the COR the status of all requirements and problems.

The Contractor’s Project Coordinator at minimum shall have the following qualifications:

• Seven (7) years of technical experience in a field related to transportation security;

• Additional five (5) years of experience in managing technical projects.

Technical Lead

A Technical Lead shall be assigned for this contract and serve as the technical Subject Matter Expert (SME) within the Contractor’s activity for all technical aspects. The Contractor’s Technical Lead shall be ready at all times, given reasonable notice, to present and discuss with the COR the status of all technical requirements and problems.

The Technical Lead, at a minimum shall have the following qualification:

• Five (5) years of technical experience in the transportation security field, or a field closely related to transportation security.

The Technical Lead and the Project Coordinator may be the same person.

Post Award Conference

A post award conference will be conducted at the Contractor’s facility; TSA Headquarters, Arlington, VA; TSIF Arlington, VA; or an alternative site specified by the Government, within thirty (30) calendar days after contract award. The TSA will designate Government conference attendees and will identify any unique conference support requirements. The Contractor shall support the post award conference as needed and shall provide the minutes following the conference.

During the post award conference, the Contractor shall be prepared to address, at a minimum, a review and status of the following topics:

• CDRL submission status and projected schedule;

• Invoicing procedures;

• Project milestones;

• Organizational status;

• Schedule and performance (technical) aspects of the SOW;

• Quality elements;

• Lines of communication.

Project Management Reviews (PMR)

The Contractor shall prepare and submit PMR slide(s) to be included in the STSS PMRs in accordance with the PMR CDRL. The Government reserves the right to request a supplemental teleconference should more time be needed to discuss issues at this particular site.

Weekly Project (WP) Status

The Government will conduct weekly Project Status Calls with the Checked Baggage Deployment Staff, SI, and the TSA CORs. These conference calls cover the entire Engineering, Production, and Installation projects for the entire TSA fleet of equipment for each OEM, and are officially conducted under the STSS Contracts.

For this requirement, the OEM site project execution team is not required to participate in the weekly calls, but must provide a weekly update to the Contractor’s staff member who will report for all projects during the weekly STSS WPS conference calls. The Government reserves the right to request a supplemental teleconference should more time be needed to discuss issues at this particular site.

Contract Data Requirements Lists (CDRLS)

The Contractor’s Project Coordinator shall be responsible for preparation and delivery of all Contract Data Requirements Lists (CDRL), which are referenced in this SOW. The full list of CDRLS and what SOW sections they are applicable to can be found in Addendum C.

Data Items Descriptions (DIDs) referenced by their Contract Data Requirements List (CDRL) titles are to be developed in accordance with the CDRL of the same name. All data deliverables shall be prepared or updated and delivered in accordance with the corresponding CDRL items specified under the SOW requirement.

Pre-Planning Communications

The Contractor shall participate in all necessary pre-planning conference calls and meetings necessary to support the installation of the RSEDS.

Pre-Planning and Third Party Coordination

2.4.1.1.8.1 The Contractor shall coordinate with COR, Rigger, and SI regarding equipment rigging and shipping logistics. The Contractor shall coordinate the work schedule with the SI, Airport Authority and/or the local TSA. The SI shall contact the Airport Authority POC 72 hours prior to delivery/pick up to determine delivery/pick up location and to avoid impacting airport, airline, or local TSA operations. The SI and/or Contractor must schedule and coordinate delivery/pick up in advance of delivery/pick date.

2.4.1.1.8.2 The Contractor shall witness rigging and uncrating activities as needed, whether or not contracted for and supervised by others, in order to ensure that Contractor standard practices and specifications are implemented

2.4.2 Pre-Installation Support (Standalone Systems Only) (CLIN 0014)

Site Surveys

The Contractor shall conduct up to one (1) site survey per site for the purpose of providing infrastructure recommendations and specifications to assist with the EDS Installation.

When directed by the Government, the Contractor shall conduct a site survey and prepare or submit a Site Assessment and Survey Report (SSR) for the site. The Contractor shall coordinate with the Government concerning access to the EDS installation site prior to performing the required site surveys or as directed and approved by the Government. Depending upon the extent of the Site Assessment and Survey required by the Government, the SSR may consider special service requirements for modifications to electrical power, environmental control, communication services, floor loading, equipment handling, and access clearance requirements.

The Contractor shall consult with the appropriate airline and airport representatives to determine any special operational or facility considerations including existing or planned terminal modification or construction that must be accommodated. The SSR shall describe the site modification requirements, site-specific EDS equipment requirements, and any site-specific deficiencies that must be addressed in order for the equipment provided by the Contractor to be installed and made operational. The Contractor shall take into account, in preparing the SSR, the BHS design efforts that are being undertaken by the airport and how the requirements and deficiencies identified in the SSR can be addressed by the airport’s BHS design efforts.

The Contractor shall submit the SSR in accordance with the Site Assessment and Survey Report CDRL.

2.4.3 RSEDS Equipment Installation (CLIN 0015)

The Contractor shall be responsible, exclusive of System Integrator activities, for all labor, materials, equipment, travel, and support services needed to assemble, power up, configure, and install the RSEDS unit into the required operational condition. This includes any system component, software, or conveyor entrance and exit configuration needed to meet the end-state required configuration. Installation and testing of the equipment shall minimize, to the extent possible, disruption or interference with airline or airport operations. The Contractor shall work in conjunction with the System Integrator (Refer to Section

3.1.4.3 System Integrator). The Contractor shall, at a minimum participate in, and at times schedule, the installation activities prior to installation with the sites to minimize the impact on day-to-day operations at the sites and their related systems. Any disruptions or interference with airline or airport operations, resulting from the equipment assembly, power up, configuration, and installation activities that cannot be avoided shall be closely coordinated with and approved in advance by the affected parties prior to commencement of such activities. The Contractor shall perform work at night, weekends, or other varied nonoperational hours when required.

The Contractor shall conduct a SAT at every installation site location for each installed EDS, in accordance with the Government approved SAT Plan and Procedures. The SAT will confirm that the EDS is properly set up, operationally configured, and remains in compliance with contractual requirements.

The SAT will be witnessed by Government and/or Government designated contracted representative(s).

All equipment is subject to Government approval for each installation site configuration.

Site Acceptance Test Plan

The Contractor shall prepare a SAT Plan that describes methods for testing, evaluating, and accepting the EDS at each site. The Contractor's SAT Plan shall define the range of tests, system initialization requirements, input data, expected output, and the criteria for evaluating test results. The Contractor shall identify all Test and Evaluation (T&E) resources required, including personnel, and equipment. The Contractor shall identify all mitigation plans and procedures in the case of failed testing events.

The Contractor shall deliver the EDS SAT Plan in accordance with the SAT Plan CDRL.

Site Acceptance Test Procedures and Reports

The Contractor shall prepare SAT Procedures that detail the step-by-step test process to be conducted during each SAT. As a minimum, a separate SAT Procedure shall be prepared and submitted for the EDS. The Contractor shall ensure that the test procedures indicate traceable paths to the approved Contractor VRTM. The Contractor shall prepare a SAT Report and QLR at the conclusion of each test. These deliverables shall be provided in accordance with the Site Acceptance Test Procedures, Site Acceptance Test Report, and Quick Look Report CDRLS.

If the Government has required services requiring permits, companies with special qualifications and licenses, etc., the Contractor shall provide such requirement. All equipment is subject to Government approval for each installation site configuration.

2.4.4 EDS Baggage Handling System Integration (Inline Only) (CLIN 0016)

Baggage Handling system integration is not necessary for this contract.

2.4.5 Multiplex Network Installation and Network Acceptance Test (NAT) (Inline Only) (CLIN

0017)

Multiplex Network Installation and Network Acceptance Test is not necessary for this contract.

2.4.6 EDS Integration Site Acceptance Testing (ISAT) Support (CLIN 0018)

EDS Integration Site Acceptance Testing (ISAT) Support is not necessary for this contract.

2.4.7 Training (CLIN 0019)

The Contractor shall provide various training services that will include all labor, material, and ODCs.

These tasks may include, but may not be limited to provision of training materials, course development, delivery of training at designated sites, or training evaluation activities for any EDS or system component under configuration management.

The Contractor shall conduct training classes with up to ten (10) operators in each class for this airport in accordance with a Government approved training program for each EDS. These operators will be selected from current screener population, if possible. The Contractor shall ensure that this training is targeted to match the skill level, qualifications, and capacity of current X-ray imaging and CT scan operators and supervisors performing similar baggage inspection. The Government will witness the initial training class.

The Contractor shall provide and utilize the EDS Training Materials referenced in Addendum C - CDRLs List while conducting training.

2.4.8 Operational Run-In Support (30-Day Run-in) (CLIN 0020)

The Contractor shall support the Government’s operational run-in of live checked baggage for each installation, which will be determined by the Government or designated contracted representative upon satisfactory completion of the ISAT, or conditional acceptance of the ISAT (meaning minor issues with the BHS remain, but are not significant enough to deem the ISAT failed and must be retested). Satisfactory or conditional completion are determined by the Government approved Independent Verification and Validation (IV&V) representative. The Contractor shall provide Field Data Recording System (FDRS) data in Comma Separated Value (CSV) format or Microsoft Excel as requested on a daily basis for the duration of the operational run-in. Summary reports may be requested by the Government in addition to the FDRS data. The Equipment Summary Reports, Bag Summary Reports, and System Event Reports are used to support evaluation of a predetermined 30-day operational run-in period.

NOTE: This CLIN shall include a 7-day delay period wherein the 30-day run in review is temporarily stopped and restarted within a few days.

Milestone completion at conclusion of 30-day Operational Run-in Period.

Equipment Warranty, including Maintenance and Logistics Support Services (CLIN 0021)

2.5.1 Equipment under Warranty

The Contractor shall provide a two-year on-site, parts and labor included, warranty beginning upon SATISFACTORY completion of the SAT for RSEDS Scanners (CLIN 0001) This warranty shall be separately priced from the RSEDS Scanner Price.

The Contractor shall provide a two-year on-site, parts and labor included, warranty beginning upon SATISFACTORY installation for all other Equipment (CLINs 0002-00011) This warranty shall be included in the CLIN price.

The Contractor shall perform all Preventive and Corrective Maintenance as detailed below for all equipment throughout the duration of the warranty terms, as applicable.

2.5.2 Warranty Implementation Plan

Coverage will be for all preventive and corrective maintenance, and responsiveness shall be sufficient to meet the minimum maintenance requirements specified in sections 2.5.3 through 2.5.9 of this SOW. The Contractor shall prepare and deliver a Warranty Implementation Plan (WIP) in accordance with the associated CDRL.

TSE and peripheral equipment requiring repairs that can only be completed by the OEM at the OEM facility shall be identified by the Contractor in the WIP. The Government expects that all components and bearing assemblies, associated with the required rotation of x-ray disk in the gantry area should be an on-site repair.

2.5.3 Parts Obsolescence Management Program

The Contractor shall establish and implement a parts obsolescence program. The Contractor shall be responsible for the identification, resolution, and implementation for all Diminishing Manufacturing Sources (DMS), Obsolescence, and Sustainment issues associated with the repair of TSE. The Contractor shall document procedures for identifying and controlling DMS and obsolescent technologies in a Parts Obsolescence Management Plan. The Contractor shall submit an initial Parts Obsolescence Report with their proposal. The report shall identify all MCIL items of the system intended to be produced and deployed and any known configuration changes that are projected to take place within 3-5 years that would impact the TSE. The Parts Obsolescence report shall also identify all obsolete parts, problem resolution, and a recommended approach for mitigating risks associated with obsolete parts over the life of the systems. The part obsolesce shall also include part consumption rates for the MCIL items and the estimated quantities required to have “on hand” to ensure systems are supportable. Changes considered necessary by the Contractor to ensure the continued repair of the TSE shall be made in accordance with the Configuration Management procedures (RFD, RFW, and ECP).

The Contractor shall prepare and deliver a Parts Obsolescence Management Plan and a Parts Obsolescence Report in accordance with the referenced CDRLs in Addendum C.

2.5.4 Warranty Period Logistics Support Services

The Contractor shall provide logistics support services (maintenance and repair) for in-warranty equipment; necessary to meet the logistics support service level requirements (See 2.5.4.1). Logistics support service shall include:

Preventive Maintenance (PM), in accordance with TSA approved Original Equipment Manufacturer (OEM) Preventive Maintenance manuals, schedules approved by the COR, Section 3.6.3 of this SOW, and state and federal environmental and safety regulations. Tests required at scheduled intervals, such as radiation surveys, are to be considered PM. The Contractor shall coordinate all maintenance scheduling with local TSA staff as appropriate. Contractor shall ensure that PMs are performed within 30 days (and no greater than 38 days) of the previous PM; and the contractor shall ensure a minimum of 12 PMs are performed during the calendar year (unless subject to waiver). The Contractor shall not perform PM during the calendar month in which a unit is installed. In a month when a unit is being decommissioned, the Contractor shall request COR approval to waive the requirements for performing monthly PM. Otherwise PM shall be performed on all required units.

Corrective Maintenance (CM), in accordance with TSA approved OEM maintenance manuals and Section C.9.6 of this SOW, whether performed on site or at a repair depot. The Contractor shall record and maintain Failure Mode Identifiers (FMI) for all CM actions performed. If FSTs are not located on site but are needed to correct a failure, they shall be dispatched within 15 minutes of receipt of a service request.

The Contractor shall be responsible for any repairs resulting from ineffective preventive or corrective maintenance.

The Contractor shall be responsible for providing trained and certified Field Service Technicians who have successfully passed training by the OEM or TSA on the fundamentals of safety, functional operation, maintenance and repair on specific Transportation Security Equipment (TSE) and associated peripheral equipment.

All labor for TSE preventive maintenance, corrective maintenance and associated logistics support resources shall include repair parts, training, tools and test equipment and travel. The Contractor shall inform the TSA PBL COR when refurbished parts are initiated into the Contractor’s supply chain for corrective maintenance repairs. The Contractor shall ensure that parts obsolescence during the Contract period of performance does not affect the Contractor’s ability to meet service level requirements.

Repair part shipment from the Contractor part location to the EDS unit shall include shipment, and all associated transportation costs including logistics transportation to the unit.

Documentation of all maintenance actions (including preventive, corrective, and excepted) in the TSE database.

The Contractor shall capture the FMI codes in the TSE Performance Database. One or more FMIs will be assigned for each CM action. The FMI shall identify the failure cause; sub-system part(s) consumed in the repair; and detailed resolution or action code(s) that would restore the TSE to operational condition. The Contractor shall submit the proposed FMI codes to the Government for approval prior to implementation.

The Contractor shall ensure only the approved FMI codes are used in maintenance reporting. The Contractor shall supply TSRC with a list of standardized problem codes, definitions, and priority ratings for trouble ticket generation and apply the codes in a consistent manner.

In the event a scheduled maintenance activity cannot be completed due to factors outside of the Contractor’s control or the performance of CM prevents the Contractor from completing PM, the Contractor shall reschedule PM on the impacted machines during the same month. If unable to reschedule, the Contractor will ask for relief from the PM task from the COR. It is at the Government’s discretion whether relief is granted or not. If relief is not granted, then the PM action must be completed within 48 hours of notice of TSA’s disapproval of the request for relief.

The Contractor shall provide updates to the TSE maintenance database which:

• Includes the entire inventory of fielded TSE maintained under this Contract and which will be the basis for computation of performance metrics;

• Uniquely identifies each TSE by model, serial number; and barcode number

• Includes information on all accumulating Preventive Maintenance (PM), Corrective Maintenance

(CM) actions (including warranty if applicable); and Radiation Surveys.

• Includes PM start time (at the machine) and stop time (when the Field Service Technician (FST) is finished) for every unit so TSA can monitor the average PM duration time;

• Includes Reliability, Maintainability, Availability (RMA) metrics data (high and low level) and provides the full maintenance and performance history;

• Reflects all time values reported in local airport location time;

• Provides Government access and data rights to all data collected

• Provides designated Government personnel live ‘read-only’ access to a database enabling them to query maintenance actions on work order tickets

• Ensures Failure Mode Identifier (FMI) codes are in a standard format and used in a consistent manner

• Allows the Government to download data in an excel spreadsheet meeting the requirements of Section C.2.4, Document Submission and Compliance, of this PWS

• Includes parts replaced data

Logistics Support Service Level Requirements

The Contractor shall provide Logistics Support services for fielded TSE and Network EDS (servers, software and hardware components) to meet the following Operational Availability Service Level Agreement (SLA) requirements:

Values Operational Availability During Airport Operating Hours

Service Level Agreement

Required Ao[TSA1]

Airport Level SLA1 98% Machine Level SLA2 86% Multiplex Network Server EDS Level SLA3 99.8%

The Contractor shall include only installed units that are expected to be operational in its calculations of Ao.

Ao - The percentage of time, during operational hours, that a security equipment technology is available to perform its required mission. (Uptime/Total Operational Time) Uptime - The period of time a system is available to perform its required mission during operational hours. The natural cycle of uptime occurs during operational hours.

Total Operational Time - Period of time within 24-hour day that an airport is operational.

2.5.5 Preventive Maintenance

PM is scheduled during nonoperational hours or during nonpeak operational hours with approval of local TSA officials.