Track_Changes_RFQ_70T01019Q7NHRM074_Amendment_0002.docx

70T01019Q7NHRM074-0002

70T01019Q7NHRM074

Amendment 0002

Transportation Security Administration

Suicide Prevention Gatekeeper Training

Table of Contents

SECTION 1 - SCHEDULES OF SUPPLIES/SERVICES

1.1. General

The Transportation Security Administration (TSA) seeks to procure Suicide Prevention Gatekeeper Training in accordance with the Performance Work Statement.

1.2. Contract line item numbers

PRICE

TOTAL PRICE

Firm-Fixed-Price

TOTAL

SECTION 2 – PERFORMANCE WORK STATEMENT

2.

GENERAL INFORMATION

This is a non-personal services contract to provide evidence based suicide intervention (gatekeeper) prevention training for TSA selected employees. United States Transportation Security Administration (TSA) shall not exercise any supervision or control over the contractor’s service providers performing the services herein. Such service providers shall be accountable solely to the Contractor who, in turn is responsible to the government.

1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform evidence based gatekeeper intervention suicide prevention training as defined in this Performance Work Statement (PWS) except for items specified as government furnished property and government services. The contractor shall perform to the standards in this contract.

Gatekeeper intervention training refers to programs that seek to develop individuals' "...knowledge, attitudes and skills to identify (those) at risk, determine levels of risk, and make referrals when necessary” (Gould et al., 2003).

2. Scope of Work: Contractor will provide gatekeeper intervention suicide prevention training on two levels:

· A self-completed gatekeeper course for TSA selected employees available online individually 24/7.

· A one-day classroom based train the trainer course for a group(s) of TSA identified employees, between 30-50 personnel.

3. Background: The most recent workplace suicide of a Transportation Security Officer (TSO) plunging to his death inside Orlando International Airport shocked the Agency and together with the accompanying media coverage alerted the Agency to the growing, disturbing national public-health crisis. TSA averages between 5 and 15 documented employee suicides per year. Further Agency concerns involve undocumented employee suicides attempts that based on national averages could implicate a 500 or more employees each year. In addition to the suicidal employee’s well-being, an employee considering suicide is not likely focused on their security screening responsibilities. If work or job performance issues are involved, the employee presents an increased risk of workplace violence or malevolent action using their access to public and secured areas of the airport. To improve the resiliency of the TSA workforce and reduce security risks associated with suicidal employees, the TSA Administrator has elevated suicide prevention training a priority senior leadership goal in his 2019-20 “Administrator’s Intent” directive.

4. CONTRACTOR REQUIREMENTS

4.1. Technical Requirements/Tasks: The training product and delivery methods will:

Have been evaluated, reviewed, and certified or recommended by a recognized professional organization, (e.g. Suicide Prevention Resource Center (SPRC), Best Practices Registry (BPR), Substance Abuse and Mental Health Services Administration’s (SAMHSA), and or National Registry of Evidence-Based Programs and Practices (NREPP)). All interventions will have met NREPP registry’s minimum requirements for review and have been independently assessed and rated for quality of research for readiness to disseminate.

4.1.1. Require no prerequisite training

4.1.2. Offered with two levels of training:

4.1.2.1. OAn online course or webinar deliver self-completed gatekeeper intervention course that is

4.1.2.1.1. Available 24/7 with a help desk or customer service response process for issues related to the online training program

4.1.2.1.2. Securely accessible by individual pass code or similar access protection

4.1.2.1.3. Taught in a clear, concise format using the latest in educational technology and practices

4.1.2.1.4. Takes approximately one, but less than 3 hours to complete

4.1.2.1.5. With key components in training:

How to Question, Persuade and Refer someone who may be suicidal How to get help for yourself or learn more about preventing suicide The common causes of suicidal behavior The warning signs of suicide How to get help for someone in crisis

4.1.2.2. At least one classroom based train the trainer certification course offering:

4.1.2.2.1. Training participants to teach gatekeeper intervention training for suicide prevention including:

Understanding the nature and range of suicidal communications Knowing the groups at greatest risk of suicide and why intervention can work for them Suicide and suicide prevention in history Gatekeeper training; how, why and the research New and promising approaches to suicide prevention How gatekeeper intervention methods fit into national efforts

4.1.2.2.2. Training delivered for 35-50 TSA identified employees

4.1.2.2.3. Result in Gatekeeper Trainer Certification

4.1.2.2.3.1. Certificate

4.1.2.2.3.2. If possible, CEU requirements

4.1.2.2.4. Rights to reproduce sets of vendor produced gatekeeper intervention suicide prevention training materials (everything needed to conduct a gatekeeper training workshop) for use by vendor certified TSA Trainers’ when conducting gatekeeper training of TSA employees for a period of 12 months after the last vendor train the trainer class attending trainee.

5. DELIVERABLES / SCHEDULE:

Key Deliverables: Online training

6.0 RESERVED6.0 TRAVEL: Travel costs shall be included in the firm-fixed-price of contract line item 0002. Travel in support of this effort is expected for 3 days for each class (2 travel days and 1 in-class day), at the following TSA training locations:

- At or in close proximity to TSA Headquarters in Arlington, Virginia.

- At or in close proximity to a major airport west of the Mississippi River. The government will provide the airport address not later than 2-weeks prior to the training date.

Information Assurance Requirements for TSA Government Acquisitions (April 2016) A. General Security Requirements A.1. The Contractor shall comply with all Federal, Department of Homeland Security (DHS) and Transportation Security Administration (TSA) security and privacy guidelines in effect at the time of the award of the contract, as well as those requirements that may be discretely added during the contract.

A.2. The Contractor shall perform periodic reviews to ensure compliance with all information security and privacy requirements.

A.3. The Contractor shall comply with all DHS and TSA security controls to ensure that the Government's security requirements are met. These controls are described in DHS PD 4300A and TSA MD 1400 series security policy documents and are based on the current National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 standards.

A.4. The Contractor shall include this guidance in all subcontracts at any tier where the subcontractor is performing the work defined in this statement of work (SOW).

A.5. The Contractor shall ensure all staff have the required level of security clearance commensurate with the sensitivity of the information being accessed, stored, processed, transmitted or otherwise handled by the System or required to perform the work stipulated by the contract. At a minimum, all Contractor staff shall be subjected to a Public Trust background check and be granted a Public Trust clearance before access to the System or other TSA resources is granted.

A.6. The Contractor shall sign a DHS Non-Disclosure Agreement (NDA) within (30) calendar days of the contract start date.

A.7. The Contractor shall not release, publish, or disclose agency information to unauthorized personnel, and shall protect such information in accordance with the provisions of the pertinent laws and regulations governing the confidentiality of sensitive information.

A.8. The Contractor shall ensure that its staff follow all policies and procedures governing physical, environmental, and information security described in the various TSA regulations pertaining thereto, and the specifications, directives, and manuals for conducting work to generate the products as required by this contract. Personnel shall be responsible for the physical security of their area and government furnished equipment (GFE) issued to the contractor under the terms of the contract.

A.9. The Contractor shall make all system information and documentation produced in support of the contract available to TSA upon request.

B. Training Requirements All Contractor employees, requiring system access, shall receive initial Organizational Security Fundamentals Training within 60 days of assignment to the contract via the Online Learning Center (OLC). Refresher training shall be completed annually thereafter.

B.1. The Contractor shall complete annual online training for Organizational Security Fundamentals and TSA Privacy training.

B.2. Role Based training is required for contract employees with Significant Security Responsibility (SSR), whose job proficiency is required for overall network security within TSA, and shall be in accordance with DHS and TSA policy. The contractor will be notified if they have a position with significant security responsibility.

B.3. Individuals with SSR shall have a documented individual training and education plan, which shall ensure currency with position skills requirements, with the first course to be accomplished within 90 days of employment or change of position. The individual training plan shall be refreshed annually or immediately after a change in the individual’s position description requirements.

B.4. Information Security and Privacy training supplied by the Contractor shall meet standards established by NIST and set forth in DHS and TSA security policy.

B.5. The Contractor shall maintain a list of all employees who have completed training and shall submit this list to the contracting officer representative (COR) upon request, or during DHS/TSA onsite validation visits performed on a periodic basis.

B.6. The contractor shall its employees review and sign the TSA Form 1403 Computer and Wireless Mobile Device Access Agreement (CAA) prior to accessing IT systems.

C. Configuration Management (hardware/software) C.1. Hardware or software configuration changes shall be in accordance with the DHS Information Security Performance Plan (current year and any updates thereafter), the DHS Continuous Diagnostics and Mitigation (CDM) Program to include dashboard reporting requirements and TSA’s Configuration Management policy. The TSA Chief Information Security Officer (CISO)/Information Assurance and Cyber Security Division (IAD) shall be informed of and involved in all configuration changes to the TSA IT environment including systems, software, infrastructure architecture, infrastructure assets, and end user assets. The TSA IAD POC shall approve any request for change prior to any development activity occurring for that change and shall define the security requirements for the requested change. The COR will provide access to the DHS Information Security Performance Plan.

C.2. The Contractor shall ensure all application or configuration patches and/or Requests for Change (RFC) have approval by the Technical Discussion Forum (TDF), Systems Configuration Control Board (SCCB) and lab regression testing prior to controlled change release under the security policy document, TSA Management Directive (MD) 1400.3 Information Technology Security and TSA Information Assurance (IA) Handbook, unless immediate risk requires immediate intervention. Approval for immediate intervention (emergency change) requires approval of the TSA CISO, SCCB co-chairs, and the appropriate Operations Manager, at a minimum.

C.3. The Contractor shall ensure all sites impacted by patching are compliant within 14 days of change approval and release.

C.4. The acquisition of commercial-off-the-shelf (COTS) Information Assurance (IA) and IA-enabled IT products (to be used on systems entering, processing, storing, displaying, or transmitting “sensitive information”) shall be limited to those products that have been evaluated and validated, as appropriate, in accordance with the following:

· The NIST FIPS validation program.

· The National Security Agency (NSA)/NIST, National Information Assurance Partnership (NIAP) Evaluation and Validation Program.

· The International Common Criteria for Information Security Technology Evaluation Mutual Recognition Agreement.

C.5. US Government Configuration Baseline and DHS Configuration Guidance

a) The provider of information technology shall certify applications are fully functional and operate correctly as intended on systems using the US Government Configuration Baseline (USGCB) and in accordance with DHS and TSA guidance.

1. USGCB Guidelines:

a. http://usgcb.nist.gov/usgcb_content.html

2. DHS Sensitive Systems Configuration Guidance

a. http://dhsconnect.dhs.gov/org/comp/mgmt/cio/iso/Pages/sscg.aspx

b) The standard installation, operation, maintenance, updates and/or patching of software shall not alter the configuration settings from the approved USGCB configuration. The information technology shall also use the Windows Installer Service for installation to the default “program files” directory and shall be able to discretely install and uninstall.

c) Applications designed for general end users shall run in the general user context without elevated system administration privileges.

C.6. The Contractor shall establish processes and procedures for continuous monitoring of Contractor systems that contain TSA data/information by ensuring all such devices are monitored by, and report to, the TSA Security Operations Center (SOC). The Contractor shall perform monthly security scans on servers that contain TSA data, and shall send monthly scan results to the TSA IAD.

D. Risk Management Framework This section is not applicable if contract has DHS Sensitive Information Required Special Contract Terms (MARCH 2015), SAFEGUARDING OF SENSITIVE INFORMATION (MAR 2015) D.1. The Security Authorization and Ongoing Authorization Process in accordance with NIST SP 800-37 and SP 800-137 (current versions) is a requirement for all TSA IT systems, including General Support Systems (e.g., standard TSA desktop, general network infrastructure, electronic mail), major applications and development systems (if connected to the operational network or processing, storing, or transmitting government data). These processes are documented in the NIST Risk Management Framework (RMF). Ongoing Authorization is part of Step 6 “Monitoring” of the RMF. All NIST guidance is publicly available; TSA and DHS security policy is disclosed upon contract award with some exceptions, which are public facing (i.e., DHS Security and Training Requirements for Contractors).

D.2. A written Authorization to Operate (ATO) granted by the TSA Authorizing Official (AO) also known as TSA Chief Information Security Officer (CISO) is required prior to processing operational data or connecting to any TSA network. The contractor shall provide all necessary system information for the security authorization effort.

D.3. TSA shall assign a security category to each IT system compliant with the requirements of Federal Information Processing Standards (FIPS) Pub 199 Standards for Security Categorization of Federal Information and Information Systems impact levels and assign security controls to those systems consistent with FIPS Pub 200 Minimum Security Requirements for Federal Information and Information Systems methodology.

D.4. Unless the AO specifically states otherwise for an individual system, the duration of any Accreditation shall be dependent on the FIPS 199 rating and overall residual risk of the system; the length can span up to 36 months.

D.5. The Security Authorization (SA)Package contains documentation required for Security Authorizations and Ongoing Authorization. The package shall contain the following security documentation: 1) Security Assessment Report (SAR), 2) Security Plan (SP) or System Security Authorization Agreement (SSAA), 3) Contingency Plan, 4) Contingency Plan Test Results, 5) Federal Information Processing Standards (FIPS) 199 Security Categorization, 6) Privacy Threshold Analysis (PTA), 7) E-Authentication, 8) Security Assessment Plan (SAP), 9) Authorization to Operate (ATO) Letter, 10) Plan of Action and Milestones (POA&M), and 11) Ongoing Authorization Artifacts as required by the DHS Ongoing Authorization Methodology (current version). The SA package shall document the specific procedures, training, and accountability measures in place for systems that process personally identifiable information (PII). All security compliance documents shall be reviewed and approved by the CISO and the IAD, and accepted by the CO upon creation and after any subsequent changes, before they go into effect. Ongoing Authorization artifacts include monthly TRigger Accountability Log (TRAL), monthly operating system scan results, application scans as directed, updated control allocation table (CAT), and associated memos as directed. All steps in the DHS Information Assurance Compliance Systems (IACS) shall be completed correctly, thoroughly and in a timely manner for all steps of the RMF.

D.6. The contractor shall support the successful remediation of all identified system weaknesses and vulnerabilities that are identified as a result of the aforementioned security review process.

D.7. The contractor shall submit and analyze monthly operating system vulnerability scans for the DHS Information Security Performance Plan FISMA Scorecard. Vulnerabilities not remediated are generated into Plan of Action and Milestone (POA&M)s after 30 days.

E. Contingency Planning This section is not applicable if contract has DHS Sensitive Information Required Special Contract Terms (MARCH 2015), SAFEGUARDING OF SENSITIVE INFORMATION (MAR 2015) E.1. The Contractor shall develop and maintain a Contingency Plan (CP), to include a Continuity of Operation Plan (COOP), to address circumstances whereby normal operations may be disrupted and thus require activation of the CP and/or COOP. are disrupted. The contractor’s CP/COOP responsibility relates only to the system they provide or operate under contract.

E.2. The Contractor shall ensure that contingency plans are consistent with template provided in the DHS IACS Tool. If access has not been provided initially, the contractor shall use the DHS 4300A Sensitive System Handbook, Attachment K IT Contingency Plan Template.

E.3. The Contractor shall identify and train all TSA personnel involved with COOP efforts in the procedures and logistics of the disaster recovery and business continuity plans.

E.4. The Contractor shall ensure the availability of critical resources and facilitate the COOP in an emergency situation.

E.5. The Contractor shall test their CP annually and retain records of the annual CP testing for review during periodic audits.

E.6. The Contractor shall record, track, and correct any CP deficiency; any deficiency correction that cannot be accomplished within one month of the annual test shall be elevated to IAD.

E.7. The Contractor shall ensure the CP addresses emergency response, backup operations, and recovery operations.

E.8. The Contractor shall have an Emergency Response Plan that includes procedures appropriate to fire, flood, civil disorder, disaster, bomb threat, or any other incident or activity that may endanger lives, property, or the capability to perform essential functions.

E.9. The Contractor shall have a Backup Operations Plan that includes procedures and responsibilities to ensure that essential operations can be continued if normal processing or data communications are interrupted for any reason.

E.10. The Contractor shall have a Post-disaster Recovery Plan that includes procedures and responsibilities to facilitate rapid restoration of normal operations at the primary site or, if necessary, at a new facility following the destruction, major damage, or other major interruption at the primary site.

E.11. The Contractor shall ensure all TSA data (e.g., mail, data servers, etc.) is incrementally backed up on a daily basis.

E.12. The Contractor shall ensure a full backup of all network data occurs as required by the system’s availability security categorization impact rating per TSA Information Assurance policy.

E.13. The Contractor shall ensure all network application assets (e.g., application servers, domain controllers, Information Assurance (IA) tools, etc.) shall be incrementally backed up as required to eliminate loss of critical audit data and allow for restoration and resumption of normal operations within one hour.

E.14. The Contractor shall ensure sufficient backup data to facilitate a full operational recovery within one business day at either the prime operational site or the designated alternate site shall be stored at a secondary location determined by the local element disaster recovery plan.

E.15. The Contractor shall ensure that data at the secondary location is current as required by the system’s availability security categorization impact rating.

E.16. The Contractor shall ensure the location of the local backup repository and the secondary backup repository is clearly defined, and access controlled as an Information Security Restricted Area (ISRA).

E.17. The Contractor shall adhere to the DHS IT Security Architecture Guidance Volume 1: Network and System Infrastructure for the layout of the file systems, or partitions, on a system’s hard disk impacting the security of the data on the resultant system. File system design shall:

· Separate generalized data from operating system (OS) files

· Compartmentalize differing data types

· Restrict dynamic, growing log files or audit trails from crowding other data E.18. The contractor shall adhere to the DHS IT Security Architecture Guidance Volume 1: Network and System Infrastructure for the management of mixed data for OS files, user accounts, externally-accesses data files and audit logs.

F. Program Performance F.1. The Contractor shall comply with requests to be audited and provide responses within three business days to requests for data, information, and analysis from the TSA IAD and management, as directed by the Contracting Officer (CO).

F.2. The Contractor shall provide support during the IAD audit activities and efforts. These audit activities shall include, but are not limited to the following: requests for system access for penetration testing, vulnerability scanning, incident response and forensic review.

F.3. Upon completion of monthly security scans, findings shall be documented and categorized as High, Moderate, or Low based on their potential impact to the System IT Security posture. The Contractor shall provide TSA with estimates of the total engineering service hours required to support the remediation of open POA&M items. High security findings shall be remediated first in 45 days or less; Moderate security findings shall be remediated in 60 days or less, and Low security findings shall be remediated in 90 days or less. The Contractor shall work with the TSA System ISSO and the respective CO and/or Contracting Officer’s Representative (COR), as well as OIT IAD and the System Owner (as required) to prioritize and plan for the remediation of open POA&Ms. The TSA System ISSO shall maintain all security artifacts and perform Ongoing Authorization (per NIST 800-137 and DHS-TSA requirements) and Continuous Diagnostics and Mitigation (CDM) (per OMB M-14-03) activities to ensure active compliance with security requirements. Specific POA&M guidance and information can be found in the SOP 1401 Plan of Action and Milestone (POA&M) Process, as well as the DHS 4300A PD Attachment H Plan of Action and Milestones (POA&M) Process Guide.

G. Federal Risk and Authorization Management Program (FedRAMP) If a vendor is to host a system with a Cloud Service Provider, the following shall apply:

G.1. FedRAMP Requirements: Private sector solutions shall be hosted by a Joint Authorization Board (JAB)-approved Infrastructure as a Service (IaaS) Cloud Service Provider (CSP) (http://cloud.cio.gov/fedramp/cloud-systems) and shall follow the Federal Risk and Authorization Management Program (FedRAMP) requirements. The CSP shall adhere to the following in addition to the FedRAMP requirements:

· Identity and entitlement access management shall be done through Federated Identity;

· SSI and PII shall be encrypted in storage and in transit as it is dispersed across the cloud;

· Sanitization of all TSA data shall be done as necessary at the IaaS, PaaS or SaaS levels;

· Cloud bursting shall not occur;

· TSA data shall be logically separated from other cloud tenants;

· All system administrators shall be properly cleared and vetted U.S. citizens;

· TSA data shall not leave the United States; and

· The cloud internet connection shall be behind a commercial Trusted Internet Connection (TIC) that has EINSTEIN 3 Accelerated (E3A) capabilities deployed. These include but are not limited to the analysis of network flow records, detecting and alerting to known or suspected cyber threats, intrusion prevention capabilities and under the direction of DHS detecting and blocking known or suspected cyber threats using indicators. The E3A capability shall use the Domain Name Server Sinkholing capability and email filtering capability allowing scans to occur destined for .gov networks for malicious attachments, Uniform Resource Locators and other forms of malware before being delivered to .gov end-users.

G.2. Private Sector System Requirements: TSA shall conduct audits at any time on private sector systems, and the system shall be entered into the TSA FISMA Inventory as a system of record using the Control Implementation Summary (CIS) provided by the Cloud Service Provider. Security artifacts shall be created and maintained in the DHS IACS. The private sector systems are required to go through the Security Authorization Process and the RMF in accordance the Federal Information Systems Management Act (FISMA) and NIST SP 800-37 Rev. 1. The cloud internet connection shall be behind a commercial Trusted Internet Connection (TIC) that has E3A deployed. Security event logs and application logs shall be sent to the TSA SOC. Incidents as defined in the TSA Management Directive 1400.3 and its Attachment 1 (TSA IA Handbook) shall be reported to the TSA SPOC 1-800-253-8571. DHS Information Security Vulnerability Management Alerts and Bulletins shall be patched within the required time frames as dictated by DHS and communicated by the contracting officer representative (COR) or contract security point of contact (POC).

H. Information Assurance Policy H.1. All services, hardware and/or software provided under this task order shall be compliant with applicable DHS 4300A Sensitive System Policy Directive, DHS 4300A Sensitive Systems Handbook, TSA MD 1400.3 Information Technology Security, TSA IA Handbook, Technical Standards (TSs) and standard operating procedures (SOPs).

H.2. The contractor solution shall follow all current versions of TSA and DHS policies, procedures, guidelines, and standards, which shall be provided by the Contracting Officer.

H.3. Authorized access and use of TSA IT systems and resources shall be in accordance with the TSA IA Handbook.

H.4. The contractor shall complete TSA Form 251 and TSA Form 251-1 for sensitive or accountable property. The contractor shall email the completed forms to TSA-Property@dhs.gov and include a hard copy with the shipment.

I. Data Stored/Processed at Contractor Site I.1. Unless otherwise directed by TSA, any storage of data shall be contained within the resources allocated by the Contractor to support TSA and may not be on systems that are shared with other commercial or government clients.

J. Remote Access Contractor remote access connection to TSA networks shall be considered a privileged arrangement for both Contractor and the Government to conduct sanctioned TSA business. Therefore, remote access rights shall be expressly granted, in writing, by the TSA IAD.

J.1. The Contractor employee(s) remote access connection to TSA networks shall be terminated immediately for unauthorized use, at the sole discretion of TSA.

J.2. The Contractor shall use his or her federal issued personal identifiable verification (PIV) badge to access TSA resources to include IT applications and physical facility.

K. Interconnection Security Agreement If the service being supplied requires a connection to a non-DHS, Contractor system, or DHS system of different sensitivity, the following shall apply:

K.1. Interconnections between DHS and non-DHS IT systems shall be established only through controlled interfaces and via approved service providers. The controlled interfaces shall be accredited at the highest security level of information on the network. Connections with other Federal agencies shall be documented using an interagency agreements; memoranda of understanding/agreement, service level agreements or interconnection service agreements.

K.2. ISAs shall be reissued every three (3) years or whenever any significant changes have been made to any of the interconnected systems.

K.3. ISAs shall be reviewed and updated as needed as a part of the annual FISMA self-assessment.

L. SBU Data Privacy and Protection This section is not applicable if contract has DHS Sensitive Information Required Special Contract Terms (MARCH 2015), SAFEGUARDING OF SENSITIVE INFORMATION (MAR 2015) L.1. The contractor shall satisfy requirements to work with and safeguard Sensitive Security Information (SSI), Personally Identifiable Information (PII) and Sensitive Personally Identifiable Information (Sensitive PII). All support personnel shall understand and rigorously follow DHS and TSA requirements, SSI Policies and Procedures Handbook, and Privacy policies, and procedures for safeguarding SSI, PII and SPII.

L.2. The Contractor shall be responsible for the security of: i) all data that is generated by the contractor on behalf of the TSA, ii) TSA data transmitted by the contractor, and iii) TSA data otherwise stored or processed by the contractor regardless of who owns or controls the underlying systems while that data is under the contractor’s control. All TSA data, including but not limited to PII, SPII, Sensitive Security Information (SSI), Sensitive But Unclassified (SBU), and Critical Infrastructure Information (CII), shall be protected according to DHS and TSA security policies and mandates.

L.3. TSA shall identify IT systems transmitting unclassified/SSI information that shall require protection based on a risk assessment. If encryption is required, the following methods are acceptable for encrypting sensitive information:

FIPS 197 (Advanced Encryption Standard (AES)) 256 algorithm and cryptographic modules that have been validated under FIPS 140-2 (current version) National Security Agency (NSA) Type 2 or Type 1 encryption (current version) Public Key Infrastructure (PKI) (see paragraph 5.5.2.1 of the DHS 4300A Sensitive Systems Handbook), current version L.4. The contractor shall maintain data control according to the TSA security level of the data. Data separation shall include the use of discretionary access control methods, VPN encryption methods, data aggregation controls, data tagging, media marking, backup actions, and data disaster planning and recovery. Contractors handling PII shall comply with TSA MD 3700.4, Handling Sensitive Personally Identifiable Information (current version).

L.5. Users of TSA IT assets shall adhere to all system security requirements to ensure the confidentiality, integrity, availability, and non-repudiation of information under their control. All users accessing TSA IT assets are expected to actively apply the practices specified in the TSA IA Handbook, and applicable IT Security Technical Standards and SOPs.

L.6. The contractor shall comply with Sensitive Personally Identifiable Information (Sensitive PII) disposition requirements stated in the TSA IA Handbook, applicable Technical Standards, SOPs and TSA MD 3700.4, Handling Sensitive Personally Identifiable Information.

L.7. The Contractor shall ensure that source code is protected from unauthorized access or dissemination (see TSA IA Handbook).

M. Disposition of Government Resources M.1 At the expiration of the contract, the contractor shall return all TSA information and IT resources provided to the contractor during the contract, and provide a certification that all assets containing or used to process TSA information have been sanitized in accordance with the TSA MD 1400.3, TSA IA Handbook, Technical Standards and SOPs. The contractor shall certify in writing that sanitization or destruction has been performed. Sanitization and destruction methods are outlined in the NIST Special Publication 800-88 Guidelines for Media Sanitization, TSA Technical Standard 046 IT Media Sanitization and Disposition, and SOP 1400-503 IT Media Sanitization. The contractor shall email a signed, by the contractor’s designated security officer or senior official, proof of sanitization to the COR. In addition, the contractor shall provide the contracting officer a master asset inventory list that reflects all assets, government furnished equipment (GFE) or authorized non-GFE that were used to process TSA information.

N. Special Considerations and Circumstances (if applicable and when requested) N.1 For major agency Information Technology (IT) infrastructure support ranging in the total estimated procurement value (TEPV) of about $100 million or above or per TSA management’s request, the contractor shall provide, implement, and maintain a Security Program Plan (SPP) based on the templates provided by the TSA IAD. This plan shall describe the processes and procedures that shall be followed to ensure the appropriate security of IT resources are developed, processed, or used under this contract. At a minimum, the contractor’s SPP shall address the contractor’s compliance with the controls described in NIST SP 800-53 (current version). The security controls contained in the plan shall meet the requirements listed in the TSA IA Handbook, Technical Standards and the DHS Sensitive Systems Policy Directive and Handbook 4300A (current versions).

N.2 The SPP shall be a living document. It shall be reviewed and updated semi-annually, beginning on the effective date of the contract, to address new processes, procedures, technical or federally mandated security controls and other contract requirement modifications or additions that affect the security of IT resources under contract.

N.3 The SPP shall be submitted within 30 days after contract award. The SPP shall be consistent with and further details the approach contained in the Offerors proposal or quote that resulted in the award of this contract and in compliance with the system security requirements.

N.4 The SPP, as submitted to the Contracting Officer, and accepted by the Information Systems Security Officer (ISSO), shall be incorporated into the contract as a compliance document. The Contractor shall comply with the accepted plan.

O. Trusted Internet Connection 2.0 Requirements for Managed Trusted Internet Protocol Service Offering (MTIPS) O.1 MTIPS providers shall comply with the FedRAMP TIC 2.0 Overlay requirements in addition to the basic requirements outlined in the DHS TIC Reference Architecture v2.0.

P. ISSO Support P.1 The contractor Program Manager shall ensure that the contractor ISSO duties and responsibilities align with the Information Assurance and Cyber Security Division, Governance, Risk, and Compliance (GRC) Branch mission and security responsibilities. The TSA CISO is the authorizing official for ISSO designation.

Q. Continuous Diagnostics and Mitigation Q.1 The Government, through a Continuous Monitoring as a Service (CMaaS) vendor, shall provide the contractor with GFE appliances and tools to support the implementation and maintenance of the Continuous Diagnostics and Mitigation (CDM) Solution. The tools shall be hosted on the DHS’ Infrastructure as a Service (IaaS) program. The Government, through the CMaaS vendor, shall provide sensor kits and agents that shall be deployed on all contractor Information Systems supporting the TSA.

Q.2 The contractor shall support the installation (including rack and configuration) of the sensor kits and agents on all TSA contract supported devices and environments per TSA engineering, security, and configuration standards.

Q.3 The contractor shall tune their existing endpoint security products to coexist with the identified products to ensure smooth and cohesive functionalities. Credentials (Service accounts) shall be provided, by the TSA CISO or designee, for vulnerability scans and host interrogation.

Q.4 The Government, through the CMaaS vendor, shall provide the following support for operations and maintenance of the CDM solution sensor kits:

· Patching (Controlled through a CMaaS Windows Server Update Service (WSUS))

· Hardware troubleshooting & Risk Management (RMA)

· Application maintenance (done from the Government/TSA Management Enclave)

· Vulnerability scanning Q.5 The contractor shall install TSA-provided CDM Solution patches within two (2) days of issuance, or as directed by TSA, and provide evidence of implementation to the TSA Information System Security Officer (ISSO).

Q.6 The TSA Contracting Owner is authorized to provide technical direction to the contractor for the sole purpose of implementing the CDM Solution. If the technical direction results in any cost incurred by the contractor, for which the contractor shall seek reimbursement from the Government, the contractor shall identify the following information in any cost/price proposal to the Government: name of system owner, summary of the technical direction, date of the technical direction, purpose of the technical direction, summary of actions taken by the contractor, any other information the contracting officer may require to further guide the directed change. The contactor shall receive approval from the Contracting Officer of the directed change prior to incurring costs associated with the technical direction.

R. Software Guidance The Contracting Officer shall provide a listing of all TSA approved security software upon contract award. The approved security software listing is maintained by the Information Assurance Division (IAD).

R.1 In support of the CDM objective to protect high value assets (HVAs) and information, the Government has acquired security tools in order to conduct Indicator of Compromise (IOC) scans within the mandated time frame. The Government shall provide the tool license and/or equipment for installation of tool agents on all TSA supported assets.

R.2 The contractor shall support efforts to allow for the IOC scanning mandate. This may include installation of tool servers and/or agents within each system’s environment and on all TSA supported assets. The Government shall provide the contractor with the tool server(s) that shall not belong to the contractor’s system boundary. The tool server shall be reachable from OneNet/TSANet over the Internet. The tool server(s) shall be properly configured to reach all assets with the tool agent installed on the network. Credentials (service accounts) shall be provided for IOC scans and tool interrogation.

R.3 The contractor shall support or perform the installation of forensic software servlet agents on supported Operating Systems on all TSA contract supported devices and environments per TSA engineering, security, and configuration standards. The contractor shall test and upgrade the servlet agents as directed by the IAD.

R.4 The Government shall provide the contractor with a forensic software server that shall not belong to the contractor’s system boundary. The contractor shall support or perform the installation of the server. The server shall be reachable from TSANet over the Internet and shall be primarily used for authentication and proxy functions. The server shall be properly configured to reach all assets with the agent installed on the network.

R.5 The contractor shall support efforts of incident response and forensic investigation. This includes authorization to connect TSA authorized equipment where the forensic software servlet agents are reachable to perform analysis.

R.6 The contractor shall install TSA-provided solution patches within two (2) days of issuance, or as directed by TSA CIO, and provide evidence of implementation to the TSA Information System Security Officer (ISSO).

S. Passwords S.1 The contract ISSO shall determine and enforce the appropriate frequency for changing passwords in accordance with appropriate guidance documentation. In the absence of specific guidance documentation, passwords shall not remain in effect longer than ninety (90) days.

T. Personal Identifiable Verification (PIV) T.1 The Contractor shall use PIV as the primary means to access TSA resources to include IT applications and physical facility. TSA network domain user account password expiration function shall be disabled when using PIV Machine Based Enforcement (MBE). PINs for PIV card-enabled users shall not expire, and shall have a minimum six-digit PIN when logging into the network using a PIV card.

T.2 The Contractor shall ensure newly developed information system(s) support PIV smartcard authentication. The information system shall be capable to accept and electronically verify PIV credentials.

T.3 The Contractor shall employ information technology products on the FIPS 201-approved products list for Personal Identity Verification (PIV) capability implemented within organizational information systems. http://www.idmanagement.gov/approved-products-list.

T.4 The Homeland Security Presidential Directive 12 (HSPD-12) requires the use of the Personal Identity Verification (PIV) credentials as the common means of authentication for access to TSA’s facilities, networks, and information systems.

U. End-of-Life (EOL) / End-of-Service (EOS) U.1 The Contractor shall ensure that any hardware or software that is procured develops a full lifecycle plan based on the vendor’s established life and service expectancy of the product and total cost of ownership. Any new or existing product that shall reach end-of-life (EOL)* within three (3) years and is part of a TSA FISMA IT System shall require development of a remediation, upgrade, replacement and funding plan to remove the EOL item(s) from the TSA environment completely within that time frame. A plan of action and milestone (POA&M) shall be submitted for risk acceptance to the TSA CISO in order to track remediation milestones appropriately.

*EOL / EOS - Defined as production and/or development, technical support, application updates, spare parts and security patches which are no longer available from the vendor.

V. Maintenance V.1 The Contractor shall ensure that the system, once operational, is properly maintained and monitored, to include: immediate response to critical security patches, routine maintenance windows to allow for system updates, and compliance with a defined configuration management process. All patches and system updates shall be properly tested in a development environment before being implemented in the production environment.

V.2 The contractor shall perform customer support twenty-four (24) hours, seven (7) days a week within the continental United States only.

W. Security in the Agile Development Process All TSA systems shall follow the below guidance when delivering system and application solutions to the agency.

· All applications shall be reviewed prior to acceptance by the Contractor

· Contractor shall implement Threat Modeling

· Developer shall deliver a defect list

· Developer shall implement Patching and Configuration Management strategies

· Developer shall use Component Analysis

· Developer shall implement build tests

· Developer shall implement Manual Code Inspection

· Developer shall implement Security Regression Tests

· Developer shall implement Pre-Deployment/Post Deployment Automated Tests

· Developer shall implement industry standard “Every-Sprint Practices”, which at a minimum consists of:

· Threat Modeling

· Use of Approved Tools

· Deprecate Unsafe Functions

· Static Analysis

· Conduction Final Security Review

· Certify, Release and Archive

· Developer shall implement industry standard Practices, which at a minimum consists of:

· Create Quality Gates/Bug Bars

· Perform Dynamic Analysis

· Perform Fuzz Testing

· Conduct Attach Surface Review

· Developer shall implement industry standard One-Time Practices, which at a minimum consists of:

· Establish Security Requirements

· Perform Security and Privacy Risk Assessments

· Establish Design Requirements

· Perform Attack Surface Analysis

· Create Incident Response Plan

DHS and TSA Enterprise Architecture Compliance

a) The Contractor shall ensure that all solutions, products, deliverables, and services are aligned and compliant with the current DHS and TSA Enterprise Architecture, and the Federal Enterprise Architecture Framework (OMB Reference Models).

b) All solutions and services shall meet DHS and TSA Enterprise Architecture policies, standards, and procedures. Specifically, the contractor shall comply with Homeland Security Enterprise Architecture (HLS EA) requirements.

i. All developed solutions and requirements shall be compliant with the HLS EA.

ii. The contractor shall align all solutions and services and ensure compliance with applicable TSA and DHS IT Security, Application, System, Network, Data, Information, and Business Architecture policies, directives, guidelines, standards, segment architectures and reference architectures.

iii. The contractor shall utilize any existing TSA or DHS user interface design standards, style guides, and/or policies and standards for human factors, usability, user experience, or human computer interaction (HCI).

iv. All solution architectures and services (Application, System, Network, Security, Information, etc.) shall be reviewed and approved by TSA EA as part of the TSA SELC review process and in accordance with all applicable DHS and TSA IT governance policies, directives, and processes (i.e. TSA IT Governance Management Directive 1400.20). This includes the Solution Engineering Review (SER), Preliminary Design Review (PDR) and Critical Design Review (CDR) stage gates. All implementations shall follow the approved solution architecture/design without deviation. Any changes, to either the prior approved solution and/or prior approved design that are identified during subsequent SELC phases, including testing, implementation and deployment, shall undergo additional EA review prior to proceeding.

v. All IT hardware and software shall be compliant with the TSA and HLS EA Technical Reference Model (TRM) Standards and Products Profile; all products are subject to TSA and DHS Enterprise Architectural approval. No products may be utilized in any production environment that is not included in the TSA and HLS EA TRM Standards and Products Profile.

c) Description information for all data assets, information exchanges and data standards, whether adopted or developed, shall be submitted to the TSA Enterprise Architecture Data Management Team, who will be responsible for coordination with the DHS Enterprise Data Management Office (EDMO) for review, approval and insertion into the DHS Data Reference Model and Enterprise Architecture Information Repository.

i. Development of data assets, information exchanges, and data standards will comply with the DHS Data Management Policy MD 103-01 and all data-related artifacts will be developed and validated according to DHS and TSA data management architectural guidelines and subject to the TSA Enterprise Architecture Data Management Team (EDM) approval.

ii. In addition to the Federal Acquisitions Regulations (FAR) Subpart 27.4 – ‘Rights in Data and Copyrights’ and Section 35.011 detailing technical data delivery, the contractor shall provide all TSA-specific data in a format maintaining pre-existing referential integrity and data constraints, as well as data structures in an understandable format to TSA.