DHS_DCCO_Industry_Day_II_Presentation_September 10 2020 FINAL .pdf

Data Center and Cloud Optimization Industry Day II

September 10, 2020

Hosted by DHS:

Office of the Chief Procurement Officer

Office of the Chief Information Officer

DHS Office of Procurement Operations

DHS Office of Procurement Operations

Welcome

LaTanya Taylor Office of Procurement Operations Industry Liaison

Homeland Security

I. Welcome LaTanya Taylor (OCPO)

II. Opening Remarks Soraya Correa (CPO) & Karen Evans (CIO)

III. Operational Vision Luis Coronado (OCIO)

IV. DCCO Scope Bill Lewis (OCIO)

V. Data Center Metrics Dr. Mark Lucas (OCIO)

VI. Acquisition Next Steps/Schedule Breean Jaroski (OCPO)

VII. Q&A Session (Panel/Chat Pod) OCIO, OCSO, OCPO

Homeland Security DHS Office of Procurement Operations

Data Center and Cloud Optimization (DCCO) Industry Day II Agenda

DHS Office of Procurement Operations 4

Opening Remarks

Soraya Correa, Chief Procurement Officer U.S. Department of Homeland Security

Karen Evans, Chief Information Officer U.S. Department of Homeland Security

DC1 Optimization

Continue optimization within an enterprise data center

Integrate with cloud infrastructure and colocation sites

Operational Vision Luis Coronado, DHS OCIO

DC2 Consolidation

Migrate all systems and applications out of this data center through:

Cloud Migration

System Retirement

Colocation

Network Modernization

Network access/edge collocated with cloud service providers and carriers for high performance

Migration from a equipment based network to a software defined one – flexible, reliable

Network Operations and Security Center Common Operating Picture higher reliability – Time To Recover is low, Time between failures is high Consolidation of NOCs and SOC

Colocation

Space in a colocation spaces/meet‐me points

Consider continuity of operations, disaster recovery, and geographic diversity

The same levels of hosting as DC1 Operational Support

Decommission

Plan, un‐rack, sanitize, dispose

DCCO Scope-Hybrid Computing Environment Bill Lewis, OCIO

DC1 Operations

Levels of Hosting –

Level 1 – Power, ping, and pipe

Level 2 – Level 1 plus Operating system support/Storage Mgt

Level 3 – Application Support

XaaS within a data center

Decommission

Infrastructure as a Service

Continuation and natural extension of DC1 operations and colocation

Compute and Storage

Potential migration environment

FedRAMP authorized

Common Operating Picture Incident and Service Management

Inventory Management Business Management 6

DCCO Scope - Hybrid Computing Environment Optimization Bill Lewis, OCIO

Homeland Security DHS Office of Procurement Operations

Optimization within an HCE component (DC, Colo, IaaS) Provide architectural guidance, recommendations and planning Optimize reliability and availability

Optimization across the entire HCE Provide architectural guidance, recommendations and planning Rationalize, customize, optimize and migrate applications (and data sources) Test, integrate and deploy applications Support Disaster Recovery exercises Optimize reliability and availability

Professional Services (Out of Scope) Development of new applications/functionality in existing applications

Security DHS Office of Procurement Operations 8

Data Center Metrics - Data Center 1 Physical Capacity and Utilization Dr. Mark Lucas, DHS OCIO

DHS occupies zones E, F, G, H1, and H2 in this government owned facility

These zones constitute approximately 36,000 square feet of floor space

Within this footprint, DHS has a capacity for 1,049 equipment racks 975 racks are already installed Of the 975 rack, 599 are populated with equipment

E

DHS

F

DHS

G

DHS

H1

DHS

H2

DHS

Data Center Zones

All systems in the data center have a valid DHS ATOs Data Center 1 GSS (General Support Systems)

Is a general support system (GSS) providing the underlying hardware infrastructure for the data center consisting of hardware switches, routers, network devices, firewalls, load balancers, and WAN optimization appliances and respective operating systems for the data center

Data Center 1 Management Zone Is a general support system (GSS) providing the management support mechanism

(manage, monitor, and storage) for DC 1 systems consisting of the appliances, hardware (e.g., SAN storage, storage hardware, encryption devices, tape libraries, tape backups, servers, blades, network devices, monitoring appliances), software, and applicable reporting mechanisms and enterprise solutions dedicated to supporting the availability of Data Center 1 component systems and services.

DHS Office of Procurement Operations 9

Data Center Metrics - Systems Overview Dr. Mark Lucas, OCIO

Servers VMs ‐ 1660 Physical Servers – 2009

DHS Office of Procurement Operations 1

Data Center Metrics - Data Center 1 Servers, Network Devices, Patching Dr. Mark Lucas, OCIO

Network Devices Firewalls 174 Load Balancers 74 Routers 46 Switches 1183

807 799 808

Jan Feb Mar Apr May Jun

Servers Patched per month

1785 1434 1954

Jan Feb Mar Apr May Jun

Patches Applied per month

Patching Metrics

Data Center Metrics - Data Center 1 Storage Dr. Mark Lucas, OCIO

56% storage utilization

DHS Office of Procurement Operations 1

Storage Utilized vs Provisioned

Storage Utilized

432 TB

Storage Provisioned

765 TB

Security DHS Office of Procurement Operations 1

Data Center Metrics - Ticket Metrics Dr. Mark Lucas, OCIO

Ticket sources include:

Data Center Ops Health checks Network Ops Customer requests As a Service related

SAN

Service Validation Etc.

2,694

2,940

2,467

2,200 2,300 2,400 2,500 2,600 2,700 2,800 2,900 3,000

Average

Range High

Range Low

Average and range of tickets per month

2495 2467

Jan Feb Mar Apr May Jun

Tickets opened by month

A ticket is a logical representation and documentation of an issue (e.g., problem, inability to do something, acquisition of additional capabilities) where the submitter uses automation to introduce (self‐service or with assistance) and record the issue and into an organizationally‐used automation and workflow solution for recording and resolution.

Data Center Metrics - Ticket Percentage by Service Area Dr. Mark Lucas, OCIO

11.6%

1.0%

1.0%

8.5%

18.6%

1.7%

2.2%

7.6%

7.2%

12.0%

2.9%

0.5%

7.9%

6.7%

1.9%

5.7%

2.8%

EMOC OPERATIONS

SERVER HEALTH CHECKS

SMART HANDS REQUESTS

CUSTOMER REQUEST

WINTEL/LINUX

IAAS

SAN

NETWORK OPS

ATLAS AAS

WPAAS

BAAS

DBAAS

SECURITY SERVICES

ASSET MANAGEMENT

FACILITIES MANAGEMENT

TRANSITION AND PLANNING

SERVICE VALIDATION

Data Center Metrics - Change Request Metrics Dr. Mark Lucas, OCIO

Routine – Firewall changes, patching, short term non‐ complex

Normal – Complex changes requiring higher level planning and approval

Local – Changes limited in scope to non‐enterprise systems Emergency Break Fix – EBF (revert back to a previous working configuration) Emergency Change Requests – ECR (change of configuration required establish or restore functionality)

18 10

Routine Normal Local EBF ECR

Average Monthly Change Requests by type

Average

Range High

Range Low

Average and Range of CRs per month

Data Center Metrics - Incident Metrics Dr. Mark Lucas, OCIO

The spike in the March numbers is related to the impact to operations from the Covid‐19 response.

Jan Feb Mar Apr May Jun

Incidents Opened by Month

4,062

7,395

2,488

‐ 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000

Average

Range High

Range Low

Average & range of Incidents per Month Incident ‐ “An unplanned interruption to an IT service or reduction in the quality of an IT service. Failure of a configuration item that has not yet affected service is also an incident.” ITIL Service Management Abbreviations and Glossary

Acquisition Strategy - Highlights Breean Jaroski, DHS OCPO

Full and Open Competition

Evaluation Highlights Mutli‐Phase Evaluation Process Facility Clearance Written/Oral Submissions

Single Award

DHS Office of Procurement Operations

Security 16

Security DHS Office of Procurement Operations 17

Acquisition Strategy - Next Steps Breean Jaroski, DHS OCPO

Communication DRAFT Final Solicitation One‐on‐One Meetings

Updated Notional Timeline Posting of Industry Day slides, audio & registration instructions: Sept. 11, 2020.

One‐on‐One Registration: Sept. 14, 2020 through Sept. 15, 2020.

One‐on‐One Meetings (Virtual): Sept. 17, 2020 through Sept. 25, 2020.

DRAFT Final Solicitation Released: Late‐September 2020.

Final Solicitation Released: Mid‐October 2020.

Proposal Due Date: Mid‐November 2020.

Anticipated Award: Early January 2021.

Security DHS Office of Procurement Operations 18

Q&A Session - Panel

Bill Lewis, Director, DCCO IT Operations, OCIO Dr. Mark Lucas, Director, Cloud Computing, OCIO Breean Jaroski, DCCO Contracting Officer, OCPO/OPO Keith Newman, Branch Chief, Industrial Security, OCSO Teresa Burch, Branch Chief, Personnel Security, OCSO

Security DHS Office of Procurement Operations 19

Q&A Session - Panel

Question 1. DHS stated requirement of Simplified Management, what is the value that DHS places on automated operations such as automated patching, backup, recovery, security and tuning adjustments?

Question 2. Does DHS see such automated operations valuable if they were available in the cloud as well as on‐premise in a hyper converged infrastructure?

Question 3. Section 6.3, Place of Performance: in the post COVID 19 world, will "contractor facilities" include an employee home location with approved government security systems in place?

Question 4. Will the Contractor inherit existing POAMs that affect the current ATO’s?

Security DHS Office of Procurement Operations 20

Q&A Session - Panel

Question 5. Will the Government please clarify the statement "the DHS‐selected colocation service provider"? Does the requirement refer to contractor proposed colocation service providers that DHS will subsequently select post award?

Question 6. Customer Dashboard and Repository, can the Government clarify if this repository is to include all Component level details in operation across the HCE and if so, will there be standardized governance processes for all Components on what is posted and maintained?

Security DHS Office of Procurement Operations 21

Q&A Session - Panel

Question 7. Does DHS support the SCI nomination process for the winning bidder and will guidance be provided (if not part of the DD254) on the process prior to award, so the winning bidder’s CSO may prepare the necessary paperwork.

Question 8. Most companies do not maintain a large bench of SCI eligible personnel. In order to increase competition, we recommend that the winning bidder be allowed to submit TS cleared personnel for SCI adjudication upon award of tasks that require SCI access.

Security DHS Office of Procurement Operations 22

Break (10 Minutes)

Security DHS Office of Procurement Operations 23

Q&A Session - Chat Pod

Bill Lewis, Director, DCCO IT Operations, OCIO Dr. Mark Lucas, Director, Cloud Computing, OCIO Breean Jaroski, DCCO Contracting Officer, OCPO/OPO Keith Newman, Branch Chief, Industrial Security, OCSO Teresa Burch, Branch Chief, Personnel Security, OCSO

Security DHS Office of Procurement Operations 24

Thank You for Attending DCCO Industry Day II!