Attachment E - Past Performance Questionnaire.pdf

U.S. Department of Homeland Security Federal Protective Service 701 Market Street Philadelphia, PA 19106

ATTACHMENT E

PAST PERFORMANCE QUESTIONNAIRE

Solicitation: 70RFP425QE5000013

NAME OF CONTRACTOR REQUESTING THE REFERENCE: ________________________

The purpose of this questionnaire is to obtain information regarding the quality of the above-named Contractor’s past performance relative to a contract, completed or in progress, at your company/agency. The Federal Protective Service is considering this Contractor for the installation of a Video Surveillance System (VSS) in Milwaukee WI. We would greatly appreciate your input regarding the quality of the Contractor’s past performance.

Handwritten or typed responses are sufficient. It is requested that the individual(s) responsible for the administrative oversight of the project (e.g. security specialist, COR, COTR, etc.) respond to this questionnaire.

More than one copy of the questionnaire may be submitted if responses from more than one individual are appropriate.

Upon completion of the survey, PLEASE EMAIL Jennifer Rayca at Jennifer.Rayca@fps.dhs.gov and Nikki Finney at nikki.finney@fps.dhs.gov. If you have any questions, please submit in writing to both addresses listed. We appreciate your efforts on our behalf.

CONTRACT NO. OR PROJECT TITLE: _____________________________________

PERIOD OF PERFORMANCE:_________________________________________

TOTAL PROJECT VALUE:_________________________________________

NAME: ________________________________________________________

TITLE: ________________________________________________________

COMPANY: ________________________________________________________

ADDRESS: ________________________________________________________

TELEPHONE: ________________________________________________________

EMAIL: ________________________________________________________

mailto:danielle.dimedio@fps.dhs mailto:nikki.finney@fps.dhs.gov

Solicitation 70RFP425QE5000013

Please provide a brief description of the scope of this project so that we determine any similarities to this contract:

QUESTIONS

PERFORMANCE:

Please provide your comments on the Contractor’s performance in the following areas:

1. Discuss the Contractor’s overall level of professionalism and attentiveness.

Comments:

2. Discuss the Contractor’s overall level of customer service and responsiveness.

Comments:

3. Contractor in identifying and resolving problems—was the Contractor proactive or reactionary?

Comments:

4. Discuss the Contractor’s ability to provide sufficient supervision/staffing to ensure effective and successful performance.

Comments:

5. How effectively does the Contractor respond to problems presented to them by owner and tenant representatives?

Comments:

6. Discuss the Contractor’s overall management of the project.

Comments:

7. Discuss the Contractor’s quality control of the project.

Comments:

8. Please describe any special, unique and/or complex requirements of the project, and how well the Contractor was able to handle those complex requirements.

Comments:

12. If you had a choice, would you hire this Contractor again? Why or why not?

13. In summary, would you describe the quality of the Contractor's services and overall performance as:

a. _____ Highly Acceptable – Based on the contractor’s performance under this project, the level of risk associated with this vendor is substantially less than the level expected from a competent vendor.

b. _____ Acceptable – Based on the contractor’s performance under this project, the level of risk associated with this vendor is no more than the level expected from a competent vendor.

c. _____ Unacceptable – Based on the contractor’s performance under this project, the level of risk associated with this vendor is greater than the level normally expected from a competent vendor.