Exhibit_C_-_Past_Performnace_Questionnaire.pdf

PAST PERFORMANCE QUESTIONNAIRE

Solicitation: 70LGLY18RSSB00002

Project/Requirement: Court Reporter Services

Customer/Agency: Department of Homeland Security (DHS) Federal Law Enforcement Training Centers (FLETC)

Responses will be treated as source selection sensitive information. If you need more space than provided, please attach additional pages.

INSTRUCTIONS:

Thank you for your assistance in this source selection. Please return completed questionnaire to LaSheena.T.Bentley@fletc.dhs.gov no later than December 18, 2017 at 2:00

Rating Scale: The following definitions shall be used in your assessment to the Contractor’s performance.

RATING SCALE

RATING DEFINITION

EXCEPTIONAL (E) Performance meets contractual requirements and exceeds MANY requirements to the Government's benefit. The contractual performance of the element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Risk Level – NONE

VERY GOOD (VG) Performance meets contractual requirements and exceeds SOME requirements to the Government's benefit. The contractual performance of the element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Risk Level – LOW

SATISFACTORY (S) Performance MEETS contractual requirements. The contractual performance of the element being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Risk Level – LOW

MARGINAL (M) Performance does not MEET SOME contractual requirements. The contractual performance of the element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor's proposed actions appear only marginally effective or were not fully implemented.

Risk Level – MODERATE UNSATISFACTORY (U) Performance DOES NOT MEET most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element being assessed contains serious problem(s) for which the contractor's corrective actions appear or were ineffective.

The Risk Level –HIGH

NEUTRAL (N) Unable to provide a score. No performance records identifiable.

Past Performance Evaluation Questions

Please complete the following identifying information and past performance assessment:

A. Contractor: ________________________________________________

B. Contract No/Order No.____________________________________________

C. Period of Performance. __________________________________________

D. Contract Amount. __________________________________________

Check the appropriate answer to each question and provide narrative for any additional information.

CONTRACTOR’S QUALITY PERFORMANCE:

1. To what extent was the contractor’s ability to adhere to schedules and complete work on time?

Exceptional Very Good Satisfactory Unsatisfactory Neutral

Narrative________________________________________________

CONTRACTOR’S MANAGEMENT:

2. Rate the contractor's ability to provide personnel with current industry knowledge, skills, and certifications for this contract.

Satisfactory

COST/PRICE:

3. Contractor’s cost control. Rate the contractor’s ability to successfully manage cost for completion of all required tasks and/or deliverables within the contract.

Satisfactory

OVERALL RATING:

4. What is your overall rating of the contractor's performance?

Satisfactory