Waste disposal and recycle QASP.pdf
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- Solicitation number
- 70LCHE27QPFB00002SS
About this file
This is a Quality Assurance Surveillance Plan (QASP) for a Waste Disposal and Recycling contract at the Federal Law Enforcement Training Centers (FLETC) in Cheltenham, Maryland, effective January 13, 2026. The contractor shall furnish all necessary personnel, services, equipment, tools, materials, vehicles, facilities supervision, and other resources to provide waste disposal and recycling services in compliance with federal, state, Department of Homeland Security, and local commercial regulations, standards, and practices. The Multi-Functional Team objectives emphasize cost savings through reduced manpower, man-hours, and vehicle expenses; operational efficiencies by freeing site personnel for mission-critical activities; and improved customer service via a Help Desk at (301) 877-8531 that routes requests to the Contracting Officer Representative (COR).
The QASP establishes clear performance objectives with specific thresholds and assessment methods. Key performance requirements include: weekly dumpster emptying without exceeding load capacity (maximum three validated customer complaints per month); equipment maintenance keeping dumpsters and vehicles in proper working order, clean and odor-free (maximum two validated complaints per month); delivery of monthly reports, logs, sales, and weight tickets by the 15th of each month (no missed months); property damage not exceeding one incident per quarter; and unscheduled collections or dumpster relocations performed within 24 hours of request (no more than one missed per quarter). The COR monitors contractor performance through random inspections, customer complaint validation, and periodic surveillance, submitting monthly surveillance reports to the Contracting Officer. The contractor must maintain an internal quality control program acceptable to the Government and produce Quality Control Reports documenting inspection dates, outcomes, and preventative measures.
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| File | Type | Posted |
|---|---|---|
| Performance Work Statement for refuse dipsosal and recycl 11-3-26.pdf |
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Text version
QUALITY ASSURANCE SURVEILLANCE PLAN
FOR
Waste Disposal and Recycling
January 13, 2026
1. Objective. The contractor shall furnish the personnel, services, equipment, tools, materials, vehicles, facilities supervision, and other requirements necessary for, or incidental to, the performance of work set per the Performance Work Statement (PWS). The purpose of this project is to provide Waste Disposal and Recycling at FLETC, Cheltenham, Md. following federal, state, Department of Homeland Security (DHS), and local commercial regulations, standards, and practices.
2. Multi-Functional Team (MFT) Goals.
2.1. Cost Savings. Savings will be made by the significant reduction in manpower, man-hours, and vehicle cost.
2.1. Efficiencies. Free up the site personnel, enabling them to focus on more mission-critical items.
2.2. Improved Customer Service. Customers shall have access to the COR by calling FLETC Cheltenham Facilities Help desk at (301) 877-8531. The Help Desk will then notify the COR responsible for inspecting the contractor that performs the Waste Disposal and Recycling Contract services at FLETC Cheltenham.
3. MFT Roles and Responsibilities.
3.1. Contracting Officer (CO)
3.1.1. The CO is the only individual authorized to enter into, administer, and/or terminate contracts and make related determinations and findings.
3.1.2. The CO is the only individual who is authorized to delegate (delegation must be in writing) specific contract administration duties to other individuals.
3.1.3. The CO ensures oversight and control of contracting actions.
3.2. Contracting Officer Representative (COR)
3.2.1. COR shall be familiar with contract terms and conditions.
3.2.2. COR will request additional training, if needed, from the CO.
3.2.3. COR shall monitor the contractor’s performance following the Quality Assurance Surveillance Plan (QASP), evaluate the contractor’s performance and report the results in a monthly report, citing contractor deficiencies and providing specific details of each deficiency cited. The COR shall document acceptable and unacceptable performance.
3.2.4. COR shall maintain a surveillance folder/binder containing a copy of this QASP along with surveillance reports, contract documents, and correspondence.
3.2.5. COR shall submit surveillance reports to the CO for review.
3.3. Contractor
3.3.1. The contractor shall control the quality of services.
3.3.2. The contractor must provide the Government with services that meet all contract requirements before they can be rated as passing the monthly inspections.
3.3.3. The contractor shall provide and maintain an inspection system or program for the control of quality that is acceptable to the Government.
4. Strategy, Methods, and Tools for Assessment.
4.1. Strategy. Ensure that the acquisition needs of our stakeholders are clearly defined and met on time.
4.2. Assessment Methods.
4.2.1.1. Complaints. The COR shall validate all customer complaints and notify the contractor for corrective action. The COR shall not consider services to be conforming until all defects have been corrected.
4.2.1.2. Inspections. All inspections shall be random.
4.2.1.3. Reviews. This will include copies of the original filled-in inspection sheets and a contractor-produced tracking report on inspection outcomes.
4.2.2. Services Summary
Performance Objectives PWS Reference
Performance Thresholds Assessment Method
Waste/Recycle materials
Dumpster at are to be emptied weekly, but never to exceed its load compacity
1.2
No more than three validated customer complaints per month.
Periodic surveillance along with validated customer complaints.
Maintain Equipment
Keep all dumpsters and vehicles in proper working order, free of leaks and broken parts. Dumpster clean and odor free.
1.2.1
No more than two validated customer complaint per month.
Deliverables
Provide reports, logs, sales and weight tickets with all required information by 15th of the month
1.2.5
No missed months.
Submit deliverables by the 15th day of the following month of service
Property Damage
Personal or Government owned property damaged
1.3.3.
No more than 1 per
Quarter.
Unscheduled Services
Perform unscheduled collections/ dumper drop offs, relocations etc. n later than 24 hours from the request by the COR or CO
1.2.4.
No more than 1 missed per Quarter.
5. Management Approach.
5.1. The COR shall evaluate the services required to ensure complete compliance.
5.2. Validated customer complaints shall not exceed the thresholds cited in the Services Summary for each performance objective. The COR shall notify the CO for appropriate action per FAR 52.246-4 Inspection of Services-Fixed Price if any of the above service areas exceed the validated customer complaint thresholds.
5.3. The contractor shall produce a Quality Control Report citing: the date of internal inspection, when completed, outcomes, and future preventative measures of inspection results.
The contractor shall share any performance mechanisms/reports with the Government to ensure industry standards are met.
| 2. Multi-Functional Team (MFT) Goals. |
| 3. MFT Roles and Responsibilities. |
| 3.2. Contracting Officer Representative (COR) |
| 3.3. Contractor |
| 4. Strategy, Methods, and Tools for Assessment. |
| 4.2. Assessment Methods. |
| 4.2.2. Services Summary |
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