1.1.4 Attachment 1- SOW Written Translation and Over the Phone Interpretation Services - LS II ).pdf
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- Written Language Translation
- Solicitation number
- 70FBR624Q00000028
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This document is a Statement of Work (SOW) for a federal contract opportunity to provide language support services for the Federal Emergency Management Agency (FEMA) in response to severe storms, straight-line winds, tornadoes, and flooding in the state of Oklahoma.
The SOW outlines the requirement for a contractor to provide spoken language interpretation services and written translation services in multiple languages, including Spanish, French, Arabic, Chinese, Vietnamese, and other languages as needed. The services are required for FEMA's response and recovery operations, across various components and directorates. The contractor must be able to receive, confirm, and process requests 24/7 and provide translated products within specified turnaround times. The period of performance is 180 days with two 90-day option periods. The place of performance is remote, with the contractor's employees working at locations designated by the contractor. The technical contacts are the Contracting Officer's Representative and the Alternate Contracting Officer's Representative.
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STATEMENT OF WORK
DHS/FEMA/OEA
LANGUAGE SUPPORT SERVICES
SEVERE STORMS, STRAIGHT-LINE WINDS,
TORNADOES AND FLOODING
IN THE STATE OF OKLAHOMA (DR4791-OK)
1. GENERAL DESCRIPTION
The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Office of External Affairs (OEA) would like to solicit the services of a contractor to provide Spoken Language Interpretation Services for all its components (Disaster Operations, International- Intergovernmental-Congressional and Public Affairs, Private Sector and Resource Management) and ALL FEMA Operations to include joint efforts with other FEMA Directorates, Programs and Offices, Federal, State, Local, Tribal and Territorial partners, international and domestic organizations, voluntary/ community/faith based, profit/non-profit and private organizations in support of response and recovery operations for the DR-4791-OK Severe Storms, Straight-Line Winds, Tornadoes and Flooding in the State of Oklahoma.
2. BACKGROUND
Sec. 689e of the Post-Katrina Emergency Management Reform Act of 2006 (PKEMRA), signed into law on October 4, 2006, amends the Stafford Act to require FEMA to work with state and local governments to identify population groups with limited English proficiency and consider them when planning for emergencies or major disasters particularly in support of the preparedness communications core mission. Furthermore, Sec. 689e of the Post-Katrina Reform Act requires FEMA to ensure that information for all individuals affected by emergencies and major disasters are available in formats that can be understood by persons with limited English proficiency.
3. SCOPE OF WORK
In an effort to provide equal access to critical information to individuals with Limited English Proficiency for DR-4791-OK Severe Storms, Straight-Line Winds, Tornadoes and Flooding in the State of Oklahoma response and recovery operations, the Office of External Affairs and its components, are looking for contractor(s) that can provide professional services for all tasks below and as the need arises under the period of performance. Please refer to table 3.1 for additional information.
• All services within Functional Category 1: Foreign Language Translation, Transcription
Translation/Captioning Services; 508 compliance and Desktop Publishing.
• Award Information (with Modifications) and the Selected Vendor Documents
Information about the Strategic Sourcing Programs can be found on www.dhs.gov/dhs-strategic-sourcing.
This is procurement is Low Risk without Information System Access
3.1 Language Assessment
FEMA conducted a language assessment using the U.S. Census Bureau data and found that there is a need for the following:
http://www.dhs.gov/dhs-strategic-sourcing http://www.dhs.gov/dhs-strategic-sourcing o Category A: English to Spanish and French o Category B: Arabic, Chinese, (Mandarin), Traditional Chinese (Cantonese), Vietnamese o Category C: Any other language identified and deemed necessary and listed or not under the Post Katrina Emergency Management Act (no minimum word amount per task)
Office of External Affairs Language Support Services
Written Translations Tasks and Trurnaround
Type of Service Rate per Word /
Per Hour
Average Words/Hours per
Task
Tasks and Turnaround Times
Written Translations From 1 up to 50,000 Turn Around Times
No later than 4 hours Category A: English to Spanish
Written Translations
From 1 up to 100,000
Turn Around Times No later than 6 hours
Category B: Arabic, Simplified Chinese, (Mandarin), Traditional Chinese
(Cantonese), Vietnamese
Written Translations
From 1 up to 100,000
Category C: Any other language identified and deemed necessary and listed or not under the Post Katrina Emergency Management Act (no minimum word amount per task)
Desktop Publishing, 508 compliant web/social media deliverables
From 1 up to 100 1 hour per assignment
Additional languages need will be evaluated as the operations evolves. In addition, state officials and External Affairs Officers assigned to the operation corroborated the language limitations among the disaster survivor population impacted.
3.1 Tasks and Turnaround Times:
The selected vendor shall comply with the conditions set and agreed under Language Services II BPA Terms and Conditions.
The Contractor shall be able to receive, confirm and process requests 24 hours per day, 7 days per week, and 365 days per year (inclusive of weekends and holidays). The translation tasks shall be invoiced/paid based on the number/amount of words/number or minutes tasked, without a pre-set minimum.
The contractor must respond to all inquiries from the contracting officer representative within 2 hours. Additionally, contractors are required to check and proofread translated products before issuing them to the government.
Over the course of this contract, the Contractor will provide translation services for all services provided through the Field Operations Directorates (FOD) in response to DR-4791-OK Severe Storms, Straight-Line Winds, Tornadoes and Flooding in the State of Oklahoma. It is not anticipated that the Contractor will be retaining, inputting, or storing any PII.
4. Place of Performance The place of performance will be remote, conducted via telephone for interpretations, at locations designated by the contractor for their employees. Under this task order, contractor staff is not expected to be physically present at any FEMA location.
5. Period of Performance
The Period of Performance (PoP) for this contract is for a period of 180 days starting one day after the award with (2) 90-day option periods.
6. Technical Contact
Contracting Officer’s Representative (COR):
Habeeb Adekoya Business Acquisition Specialist | Office of External Affairs Mobile: 202-615-9679 Lorena.Ortega@fema.dhs.gov
Alternate Contracting Officer’s Representative (COR):
Lorena M. Ortega Public Affairs Specialist | Office of External Affairs Mobile: 202-717-6503 Lorena.Ortega@fema.dhs.gov
Contracting Officer (CO):
TBD
mailto:Lorena.Ortega@fema.dhs.gov mailto:Lorena.Ortega@fema.dhs.gov
| This is procurement is Low Risk without Information System Access |
| 3.1 Tasks and Turnaround Times: |
| 4. Place of Performance |
| 5. Period of Performance |
| 6. Technical Contact |
| Alternate Contracting Officer’s Representative (COR): |
| Contracting Officer (CO): |
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