Attachment 4 Past Performance.docx

ATTACHMENT 4

PAST PERFORMANCE QUESTIONNAIRE

PLEASE EMAIL THIS PACKAGE TO: ISAAC L. Chapple, CONTRACTING OFFICER AT Isaac.Chapple@fema.dhs.gov by March 4, 2020 at 10:00 am EST

MUST INCLUDE IN EMAIL SUBJECT LINE:

PAST PERFORMANCE, RFP Number 70FB7019R00000019 Doctrine IDIQ

NAME OF CONTRACTOR:

FEMA’s Office of Response and Recovery (ORR) provides guidance, leadership, and oversight to build, sustain, and improve the coordination and delivery of support to disaster survivors and State, local, tribal and territorial governments to save lives, reduce suffering, protect property, and recover from all hazards. Additionally, ORR coordinates the Federal response and recovery capabilities needed to save and sustain lives, minimize suffering, and protect property in a timely and effective manner following natural disasters, acts of terrorism, or other emergencies. Operational activities include the coordination of all Federal emergency management response and recovery capabilities, and the integration of Federal, State, tribal and local disaster programs. An Offeror has submitted you as a reference for past performance.

We need your opinion on how well the Contractor performed on this contract (Complete blocks 1 & 2 below). Please fill out the attached questionnaire and forward to the above mentioned individuals. FEMA may contact you to clarify or verify any information provided.

Your input will be confidential. Please note your comments will be used to form the basis for evaluation of this Offeror. Thank you in advance for your assistance. If you have any questions, please contact, Isaac L. Chapple, by email at Isaac.Chapple@fema.dhs.gov .

CERTIFICATION

By law, the Government will not disclose the names of individuals providing reference information during discussions with the contractor identified in Block 1 below.

Block 1. Contractor PLEASE ENTER NAME OF CONTRACTOR Block 2. Contract Name/Identifier PLEASE ENTER CONTRACT NUMBER I HEREBY CERTIFY THAT THE INFORMATION PROVIDED IN THIS QUESTIONNAIRE IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

Evaluator’s Printed Name Title/Role (e.g. Program Manager, Contracting Officer)

Evaluator’s Mailing Address (Agency, Bldg/Rm, Street, City, State, Zip

INSTRUCTIONS

Two forms are provided to document your opinion: 1) Performance Rating Form; and 2) Supplemental Comment Form. Please fill out each form in accordance with the instructions provided on each. Please use the following standards in arriving at your rating:

Rating Scale is located on the last page of this document

Please mark the column to the right of each element that most appropriately reflects your experience with this contractor. Please use the additional page to discuss more fully any of the elements. Whenever you mark “Other”, please provide comments.

1. QUALITY OF SOLUTION: The contractor comprehended the goals, thoroughly analyzed the task, and presented a comprehensive, complete, feasible, and effective solution. (Met the needs and performed successfully).

2. EFFECTIVE AND EFFICIENT USE OF RESOURCES: The Contractor assigned, in a timely manner, the proper amount and type of personnel, facilities, and other resources to support the project.

3. COMMUNICATION: The contractor worked and communicated well with client management, staff, and contracting officials as well as with his or her own staff and subcontractors.

4. TIMELINESS OF PERFORMANCE: The contractor planned and proposed realistic schedules, successfully monitored performance and completed work on time.

5. CUSTOMER SATISFACTION: The contractor exhibited a commitment to customer satisfaction and achieved customer satisfaction.

6. RESPONSIVENESS AND ATTENTIVENESS: The contractor exhibited reasonable and cooperative behavior in response to client changes, criticism/rejection of contract deliverables and in detecting and correcting errors, poor performance, and other problems.

7. COST CONTROL: The contractor successfully planned and proposed realistic costs and monitored performance, and consistently operated at or below budget.

For #8 and #9 please answer "Yes" or "No" as appropriate

8. Given the choice would you do business with this contractor again?

9. Did either you or the contractor have to resort to litigation to resolve problems?

Supplemental Comment Form

Please provide any additional comments regarding your performance element ratings in the appropriate spaces below. Please add additional pages as necessary.

Performance Element #1, Quality of Solution:

Performance Element #2, Effective and Efficient Use of Resources:

Performance Element #3, Communication:

Performance Element #4, Timeliness of Performance:

Performance Element #5, Customer Satisfaction:

Performance Element #6, Responsiveness and Attentiveness:

Performance Element #7, Cost Control:

Question #8, Given the choice would you do business with this contractor again?

Question #9, Did either you or the contractor have to resort to litigation to resolve problems?

Additional Comments.

RATING SCALE: Please use the following ratings to answer the questions on page 3.

NOTE: For statements indicating less than “Acceptable”, please provide a brief explanation in the comments section of the survey.