70FA6025I00000003.pdf

Federal Emergency Management Agency (FEMA) Resilience/Federal Insurance Directorate/Acquisition Management Branch

Sources Sought Notice (SSN) March 13, 2025

SOURCES SOUGHT NOTICE (SSN) SUMMARY: The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), (Resilience/Federal Insurance Directorate/Acquisition Management Branch), requires National Flood Insurance Program (NFIP) Standard Operations contractor support to FEMA’s delivery of the NFIP. This will require the Contractor to coordinate with the Write Your Own (WYO) insurance companies, NFIP Finance Contractor, the NFIP Direct Contractor, and other program stakeholders as they work together to provide the information required by the NFIP. The contractor shall also engage in support activities that include tracking, collecting, disseminating, maintaining, and updating information on the NFIP and the WYO companies.

The Contractor must also establish field offices in the event of a flood to expedite claims and coordinate WYO company activities.

THIS SOURCES SOUGHT NOTICE IS NOT A REQUEST FOR PROPOSAL. This is a market research tool being used for information only to be used for determining the availability and adequacy of eligible business sources capable of meeting FEMA/Resilience/Federal Insurance Directorate/Acquisition Management Branch needs. No reimbursement will be made for any costs associated with providing information in response to this Sources Sought Notice or any follow up information requests. The Government is not obligated to and will not pay for any information received from industry sources as a result of this Sources Sought Notice. Respondents will not be notified of the results of the Sources Sought Notice or resulting market research.

PROPRIETARY INFORMATION AND DISCLAIMERS: Respondents shall identify any proprietary information in the SSN response. Information submitted in response to this SSN will be used at the discretion of the Government. Further, the information submitted will remain confidential insofar as permitted by law, including the Freedom of Information and Privacy Acts. FEMA reserves the right to utilize any non-proprietary technical information in the anticipated solicitation.

Although it is not necessary to address in the response, respondents shall be aware of any potential, actual, or perceived organizational conflicts of interests. Any real or potential conflicts must be sufficiently mitigated prior to a contract award. For further guidance, refer to the Federal Acquisition Regulation, Part 9.5.

NAICS CODE: 524298 Other Insurance Related Activities

PRODUCT SERVICE CODE (PSC): 541611 Administrative Management and General Management Consulting Services

ANTICIPATED PERIOD OF PERFORMANCE START DATE: December 2026 – December 2033

PLACE OF PERFORMANCE: FEMA Headquarters 400 C Street, SW 6th Floor Washington, DC 20472

ANTICIPATED ACQUISITION STRATEGY: Full and open competition

ATTACHMENT: Requirements Document https://www.naics.com/naics-code-description/?v=2017&code=541611 https://www.naics.com/naics-code-description/?v=2017&code=541611

Introduction

The Department of Homeland Security (DHS), Federal Emergency Management Agency’s (FEMA) mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards. The Robert T. Stafford Disaster Relief and Emergency Assistance Act, PL 100-707, signed into law November 23, 1988; amended the Disaster Relief Act of 1974, PL 93-288. This Act constitutes the statutory authority for most federal disaster response activities especially as they pertain to FEMA and FEMA programs. FEMA coordinates the federal government's role in preparing for, preventing, mitigating the effects of, responding to, and recovering from all domestic disasters, whether natural or man-made, including acts of terror.

FEMA Resilience, established in 2018, manages the National Flood Insurance Program (NFIP) and a range of programs designed to reduce future losses to homes, businesses, schools, public buildings and critical facilities from floods, earthquakes, tornadoes, and other Natural disasters.

Resilience is responsible for leading the nation’s efforts to insure and mitigate against the impact on life and property of future disasters. At the center of these efforts is Resilience’s Federal Insurance Directorate (FID), which manages the NFIP. NFIP was created by Congress 1968 in response to the rising cost of taxpayer funded disaster relief for flood survivors. The NFIP provides flood insurance for

4.7 million policies in force (PIF). The NFIP markets, sells, underwrites and administers flood insurance policies in two ways:

1. Through an arrangement with private Write Your Own (WYO) insurance companies (under authority of 44 CFR Section 62.23) and

2. Through a contract to directly sell and service NFIP policies, the NFIP Direct.

Since its creation in 1983, the Write Your Own (WYO) Program has become the primary vehicle for delivering and servicing flood insurance with participating insurance companies, who write nearly 80% of the NFIP’s policies in their own company names. The Government bears the underwriting risk for WYO issued policies, and for the policies issued by the NFIP Direct for damage caused by floods.

Requirement Overview

FEMA requires a Flood Insurance Management Expert:

Possesses demonstrated relevant experience providing Flood Insurance Management subject matter expertise, staff augmentation, audit support, and Flood disaster response at a national level.

The NFIP Standard Operations Contractor shall support the NFIP administration of the WYOs and NFIP Direct at the required high volume and complexity of flood insurance policies. The NFIP Direct Contractor is the Nation’s second-largest handler of federal flood insurance policies. The NFIP Direct book of business includes specific policies which require unique and specialized handling, including GFIPs and SRLs. This large volume of work is highly complex and provides Nationwide support.

The NFIP Standard Operations Contractor must possess the capacity to rapidly surge for flood disaster response before, during and after a disaster event. The Contractor also provides SME level phone support for the WYO’s by expert flood insurance trained professionals.

http://www.fema.gov/site-page/robert-t-stafford-disaster-relief-and-emergency-assistance-act-public-law-93-288-amended

The NFIP Standard Operations Contractor must possess the ability to rapidly adjust business operations based on Congressional or other mandates.

The NFIP Standard Operations Contractor must also support pilot programs, new program initiatives and other special projects to enhance delivery of the NFIP.

It is requested and appreciated that all contractors interested in participating in this market research effort note their interest by responding to the areas identified in the “Company Details", "Capabilities Statement”, and “General Questions” sections below. The purpose of this SSN is to assess industry capabilities ability to provide a total solution, and to receive industry responses.

SUBMISSION OF CAPABILITY PACKAGES:

Interested parties shall submit their SSN responses electronically to Bryan Falcone, Contracting Officer, at bryan.falcone@fema.dhs.gov and Alexander Ramirez Torres, Contract Specialist, at alexander.ramireztorres@fema.dhs.gov no later than 3:00PM Eastern Standard Time (EST), April 3, 2025. Questions regarding this SSN are due no later than 3:00PM Eastern Standard Time (EST), March 25, 2025.

“SSN Response for (program office and requirement title)” shall be in the subject line of your e-mail. All responses shall be unclassified, with proprietary information clearly marked. The document format shall be either Microsoft Word (.doc or .docx), or Adobe Acrobat (.pdf) formats. Pages shall be 8.5 by 11 inch and shall use a type pitch that is no smaller than a standard 11-point font type, with the exception of charts, graphs, or tables, which shall use a pitch not smaller than 10-point font. Responses shall not exceed five (5) pages in length including images, data displays, charts, graphs, and tables. Page limitation does not include: 1 cover page. Do not include promotional materials.

SSN Capability Packages shall include a Cover Page with the following information:

1. Company Name

2. Company Address

3. UEI Number

4. Company Point of Contact - Name, Title, Phone, and Email address

5. Statement of current business size status (i.e., HUBZone small business concern, service-disabled veteran-owned small business firm, 8(a) contractor, woman-owned small business, small business, or large business concern). Also, business size in relation to the NAICS code size standards assigned to this acquisition.

6. GSA Schedule Number, Contract Number, and Period of Performance and/or DHS Strategic Sourcing Vehicle Category Name and Contract Number, if applicable

The remaining pages of the capability package SSN submission should include, at minimum, demonstrated experience in the following and whether your firm was the prime contractor.

Demonstrated past performance on contracts of comparable size and complexity with government agencies and private industry in terms of the following: (Submittals must include reference’s name, affiliation, and phone number)

- Cost control

- Quality of work

- Compliance with performance schedule mailto:bryan.falcone@fema.dhs.gov mailto:alexander.ramireztorres@fema.dhs.gov