2.4.1- A0001 - Questions and Answers - CBP RFQ 70B06C24R00000140_12Aug2024.xlsx
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- Solicitation number
- 70B06C24R00000140
About this file
This document is a set of Questions and Answers related to a Request for Quotation (RFQ) issued by Customs and Border Protection (CBP) for Holistic Health and Wellness Support Centers. The key details are:
The RFQ seeks a contractor to provide holistic health and wellness services to CBP personnel and their eligible family members at four serviced locations - Tucson, AZ; San Diego, CA; El Paso, TX; and Laredo, TX. Services include wellness assessments, counseling, fitness classes, and financial planning, and must be provided through a combination of onsite, mobile, and virtual delivery methods. The government anticipates awarding a single Indefinite Delivery, Indefinite Quantity (IDIQ) contract. Responses to the Phase I request are due by August 19, 2024, followed by oral presentations scheduled on or after August 21, 2024. The government plans to issue the initial task order at the time of IDIQ award. Pricing is based on fixed unit prices for each service with no-to-exceed quantities provided.
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Sheet1
| Item | RFP Document Ref | Questions | Government Response | SOO, RFP, Pricing Worksheet Updates Y/N |
| 1 | Attachment 1 SOO – Pg. 12-13 | Section 11.6 - Will subcontractors to the Prime contractor also be required to carry $5 million in Professional Liability Insurance? | All holistic health and wellness services provided under this contract should be covered by a professional liability policy. | N |
| 2 | Attachment 1 SOO – Pg. 5-7 | Does CBP have an anticipated share of distribution of services between Objectives 2, 3, and 4? (E.g. 60% of the total volume of services for Objective 2, 20% for Objective 3’s mobile wellness services, and 20% for Objective 4’s virtual wellness services); | No we do not have an anticipated distribution of services among the objectives. The rate of usage of mobile and virtual wellness services will be dependent on the vendors submitted plan and approach for offering those services. | N |
| 3 | Attachment 1 - SOO Page 4 | The draft SOO states that for “In order to meet the unique needs of CBP’s workforce and their eligible family members (including, but not limited to recent CBP retirees and widowed spouses of former CBP employees) in and around the serviced location area, the Contractor shall provide a performance work statement (PWS) demonstrating how it will meet each of the following objectives. “…..Can the government please define their definition of recent? | See SOO amendment. CBP has removed the word "recent" from the SOO. | Y |
| 4 | Attachment 1 - SOO Page 9 | The SOO states that for “Priority and emergent cases, a counselor shall be available to meet with a client within one (1) day of intake…” Can the Government clarify if this is to mean one calendar or business day? | The government intends on services being provided within (1) Business Day of the the initial intake. See SOO amendment, 6.2 Access to Wellness and Counseling Services. | Y |
| 5 | RFP Pages 18, 21 & 25 | The draft RFP lists many pieces of identifying information that “May present an increased risk of harm to the individual when combined, posing an increased risk of harm to the individual….” Would the government consider adding gender identity to this list given the disproportionately high levels of violence experienced by members of this community? | This is a standard clause that cannot be changed. | N |
| 6 | RFP Page 28 | Would the Government consider removing the mentor/protégé program component of the solicitation given that, per the DHS Office of Small and Disadvantaged Business Utilization (OSDBU) states on their website, “Effective March 1, 2023, the Office of Small and Disadvantaged Business Utilization (OSDBU) will not accept new applications until further notice." | CBP recognizes that new applications are currently on hold. As the clause states, participation in the mentor/protégé program is encouraged but not mandatory. | N |
| 7 | RFP | Please confirm that participation in the DHS Mentor Protégé Program, specified in clause 3052.219-71, is optional. | Yes the DHS Mentor Protégé Program is optional. | N |
| 8 | RFP page 61 | Does the Service Contract Act apply to this contract? If so, could the applicable Wage Determinations be provided. | No, the Service Contract Act does not apply to this contract. | N |
| 9 | RFP, Page 68 | Will the government allow for a corporate executive to be included in the oral presentation, in addition to the three (3) individuals? | See RFP amendment. Up to five (5) invididuals are now allowed in the oral presentation. | Y |
| 10 | RFP page 69 | Is there a page limit for written submission that supplements the Oral Presentation? (for Volume III, Factor 3 and Volume IV, Factor 4). Or is the only supplemental documentation the slide deck with the 20 page slide max. | See our RFP amendment. The supplemental documentation is the 20 page slide deck used during the oral presentation. | Y |
| 11 | RFP Page 70 | Can the government confirm that a pricing narrative document can be provided in Phase II Volume II (to supplement the excel Pricing Worksheets? | Yes a pricing narrative should be provided. See III.23 GENERAL INSTRUCTIONS FOR THE PREPARATION OF PROPOSALS, Volume II Tab 2: "Additionally, Offerors must provide a supplemental pricing narrative along with thier pricing worksheet." | N |
| 12 | RFP Page 70 | The RFP states “Award of a contract can only be made to an offeror who’s proposal is technically acceptable or represents value”…..Can the government clarify the wording on this page to be in agreement with Basis of Award verbiage on Pages 77/78? | These are general clauses that could apply to multiple procurements. This is a best value procurement. Award will be made to the contractor determined to provide the best value to the government. | N |
| 13 | RFP Page 71 | Can the government confirm that Factors 3 and 4 should have slide decks (in slide format, max 20 slides) included in Volumes III and IV? And if so, is the slide deck included in Volume III or Volume IV? | The submitted slide deck (max 20 slides) should cover Factor 3 (Volume III), Holistic Health and Wellnss Service Center Expertise and Factor 4 (Volume IV), Management Approach. Submit the slide deck for Factors 3 and 4 (20 slides) for Volume III. No separate submission is required for Volume IV. See RFP amendment for III.23 GENERAL INSTRUCTIONS FOR THE PREPARATION OF PROPOSALS. | Y |
| 14 | RFP | Is the written submission the slide deck, or is there a separate written volume? | The written submission is the slide deck. There is no separate written volume. See our RFP amendment. | Y |
| 15 | RFP | What volume is the PWS submission included in? Is this due as part of Phase II submission? | The PWS is not included in any volume. The PWS Shall be submitted when Phase II submissions are due on or after August 21st. See III.23 GENERAL INSTRUCTIONS FOR THE PREPARATION OF PROPOSALS and III.27 EVALUATION CRITERIA, Phase II, Factor 6-Performance Work Statement (PWS). | N |
| 16 | RFP | Date/Time: Oral presentations are anticipated to be held sometime on or after August 2, 2024 – please clarify this date | See RFP Amendment. III.23 GENERAL INSTRUCTIONS FOR THE PREPARATION OF PROPOSALS. It now states, "Oral Presentations will be scheduled on or after 8/21/2024. Offerors must be ready to present on August 21st, 2024." | Y |
| 17 | RFP | How does the government intend to down select between Phase I submission on 8/19 and Phase II submission on 8/21? | See RFP III.27 EVALUATION CRITERIA. | N |
| 18 | RFP | Can the government clarify if this will be a single awardee IDIQ? | The government cannot determine that at this time. See III.29 BASIS OF AWARD. | N |
| 19 | RFP | Can the government clarify their plan for issuing Task Orders? | The government plans to issue one task order for a single location at the time of IDIQ award. | N |
| 20 | RFP | 52.212-4 (c ) conflicts with 52.243-1. Should a change order be required, which clause will control? | See RFP amendment. Clause II.18 (52.243-1) is now marked reserved. | Y |
| 21 | RFP | Can the government please clarify if the Task Orders will be Firm Fixed Price contracts, and how usage of services will, or will not, determine monthly invoicing. | See RFP amendment. Section II.34 CONTRACT TYPE has been updated to read, "Task Orders will be based on the IDIQ FUP". Also see II.39 ELECTRONIC INVOICING AND PAYMENT REQUIREMENTS - INVOICE PROCESSING PLATFORM (IPP). Services rendered will determine monthly invoicing. | Y |
| 22 | RFP | Does the government anticipate limiting the number of services each client is eligible to receive in each category on a monthly basis? | The government does not anticipate limited the number of services each client is eligible to receive on a monthly basis at this time. | N |
| 23 | RFP Section III.26 – Pg. 76 | Will the Government provide a template or format for the Factor 6 PWS submission? The current instructions for the PWS does not include a page limitation, suggested table of contents/mandatory sections, or how much of the offeror’s responses from other factors need to be duplicated into the draft PWS. | The government will not provide a PWS template and there is no page limitation. Section III.23 GENERAL INSTRUCTIONS FOR THE PREPARATION OF PROPOSALS, VOLUME VII-PWS now includes instructions for the Factor 6 PWS submission. Also reference Section III.27 EVALUATION CRITERIA, Factor 6 - Performance Work Statement (PWS). | Y |
| 24 | RFP Section II Contract Clauses | Which of the CUI listed in clauses 3052.204-71 and 3052-204-72 will apply to the prime contract? |
What forms will the contractor be required to complete for the applicable CUIs ( 3052.204.71 ( c)?
What briefings (if any) will the contractor have to complete for the applicable CUIs ( 3052.204.71(g)? Only contract employees that would require access to CBP facilities would be required to complete forms under 3052.204-71 ( c).
| See RFP amendment. 3052.204-71(g) has been removed. Basic clause has been inserted in lieu of Alternate I. | Y | ||
| 25 | RFP Page 71 and Subcontracting Plan | Please clarify what appears to be two contradictory statements below. Will the Subcontracting Plan be an evaluation factor? |
The Subcontracting Plan Outline states, "CBP requirements that are full and open and meet the dollar threshold for subcontracting typically include a Subcontracting Plan and other socio-economic criteria as an evaluation factor. In these instances, the highest socio-economic scores are given to the offeror proposing the highest cumulative dollars in all socio-economic categories."
| RFP, page 71, III.22 GENERAL INSTRUCTIONS FOR THE PREPARATION OF PROPOSALS, Volume VI – Small and Small Disadvantaged Business Subcontracting Management Plan states, "The Government will only evaluate the Subcontracting Plan of the apparent successful offeror and only to determine acceptability. Award will be conditioned upon the Government's ability to reach an agreement with the offeror on the terms of its subcontracting plan." | No, the Subcontracting Plan is not an evaluation factor. See III.27 EVALUATION CRITERIA. | N | |||
| 26 | Subcontracting Plan | Will task orders under this IDIQ contract have separate subcontracting goals? | The subcontracting plan should be submitted considering all 4 locations in the SOO. It is not anticipated that the different task orders under this IDIQ would have separate subcontracing goals. | N | |
| 27 | Prior Experience Questionnaire | Does the government consider demonstrated performance to other populations (outside of first responders/military/law enforcement) where mental health and wellness services were provided? | Yes, the government will consider demonstrated performance to other populations. The PEQ recommends including demonstrated performance for military, law enforcement, and/or first responders at the Federal, State, or Local levels. | N | |
| 28 | Attachment 2 Pricing | The Base Year has a Transition Start-up of 3 months. Is there going to be a 3 month Transition/Phase in and a 9 month Base? Or is the 3 month included transition included in the 12 month base price? | The 3 month transition is included in the 12 month base price. | N | |
| 29 | Attachment 2 Pricing | Are the QTY (NTE) able to be increased above the levels provided in the pricing sheet on services that may be more popular? For example, Yoga is established at 160 units on pricing sheet. Can it be increased to 175 or should the quantities be constant at 160? | For comparative pricing analysis, the QTY (NTE) values must remain at the set levels. During the execution of the base and option periods, should certain services approach the exisiting QTY (NTE) values, the government may decide to adjust those values. | N | |
| 30 | Attachment 2 Pricing | Will all four jobsites be awarded to the same contractor with the same start date under one contract? If an employee spreads its time across the four jobsites (Tucson, San Diego, El Paso, Laredo), the employee will have 25% of the cost on each jobsite. | The center locations will be opened one at a time, each ordered on a new task order. | N | |
| 31 | Attachment 2 Pricing | Will the government consider adding a ‘No show’ rate to the pricing sheet? | If an offerror determines it neccessary to propose ‘No Show’ rates for services, they should include them on the ‘PricingInstruction_2’ tab for each location. | N | |
| 32 | Attachment 2 Pricing | Will be government consider adding a Staff CLIN to the pricing sheet? | No. The government will not add a staff CLIN to the pricing sheet. Both direct and indirect staff costs should be inlcuded in the proposed fixed unit price of each session. | N | |
| 33 | Attachment 2 Pricing | Can we change the CLINs to support better reporting? | The government will not change the CLIN structure. Any additional services can be proposed under the ‘PricingInstruction_2’ tab on the pricing worksheets. | N | |
| 34 | Attachment 2 Pricing | The Government-provided Quantities of Primary and Highly Desirable Services in Column E in the Base Period do not commensurately correlate to the Quantities for the Option Periods, even when factoring in the 3-month transition/start-up costs in the Base Year. Can the Government clarify why there is an inconsistency across the Base Year and Option Periods’ level of effort? | It is assumed that client consumption of services in the Base Year will trail behind option years due to the initial start-up of each location as the contractor establishes operations, and CBP Personnel awareness of services and ultimate service usage grows. Quantity estimates provided in the pricing instructions are simply estimates and allow for all vendor pricing sheets submitted to be compared. | N | |
| 35 | Attachment 2 Pricing | Can the Government clarify if temporary facilities costs should not be included in CLIN0001 Transition/Start-Up? | Temporary facilities costs should be included in the CLIN0001 Transition/Start-Up estimate. See Revised Pricing Worksheet as the Base Year Facilities CLIN003 has updated "QTY (NTE)" to "9". | Y | |
| 36 | Attachment 2 Pricing | Is the government willing to modify the NTE quantity based on the location? | No. Quantity estimates provided in the pricing instructions are simply estimates and allow for all vendor pricing sheets submitted to be compared. During the execution of the base and option periods, should certain services approach the exisiting QTY (NTE) values, the government may decide to adjust those values. | N | |
| 37 | Attachment 1 SOO | Are the prioritized locations in order of importance? For example, is Laredo TX prioritized over Tucson, AZ? | No. They're not listed in order of importance. | N | |
| 38 | N/A | Is there an incumbent contractor currently providing these services for CBP? If so, how have the services provided by the incumbent been received by CBP clients? | Yes, Family Endeavors, Inc. CBP will not share past performance information outside of the Government. | N | |
| 39 | Attachment 1 SOO | Are mobile wellness services currently provided by the incumbent contractor? | No. | N | |
| 40 | Attachment 1 SOO | What virtual tools and methods does CBP prefer for delivering wellness services? | Virtual platforms should be user-friendly and accessible from any device. Any system the contractor uses to collect and/or store sensitive information shall be HIPAA compliant. | N | |
| 41 | Attachment 1 SOO | Does CBP require Certified Nutrition Specialists (CNSs) or Certified Clinical Nutritionists (CCNs)? | Offerors are encourged to propose a well thought out and structured plan to achieve the objectives of the SOO. Staff members must be appropriately licensed and experienced. Ongoing professional development and regular certification renewals are expected. | N | |
| 42 | Attachment 1 SOO | Does CBP require Certified Fitness Trainers (CFTs), Certified Personal Trainers (CPTs) or Certified Exercise Physiologists (EP-Cs)? | Offerors are encourged to propose a well thought out and structured plan to achieve the objectives of the SOO. Staff members must be appropriately licensed and experienced. Ongoing professional development and regular certification renewals are expected. | N | |
| 43 | Attachment 1 SOO | Does CBP require Certified Financial Planners (CFPs) or Chartered Financial Consultants (ChFCs)? | Offerors are encourged to propose a well thought out and structured plan to achieve the objectives of the SOO. Staff members must be appropriately licensed and experienced. Ongoing professional development and regular certification renewals are expected. | N | |
| 44 | Attachment 1 SOO | What strategies has CBP developed with the incumbent contractor to provide Communication and Community Outreach Plans? How was effectiveness of these plans measured in engaging CBP personnel and their families? | CBP will not share proprietary information specific to previous or ongoing contractual relationships. | N | |
| 45 | Attachment 1 SOO | How does CBP track performance targets for the services provided? What standards are used to measure the success of the program? | Offerors shall identify industry standards for measuring successful delivery of services and use these standards to establish performance targets which can be measured at least monthly to track success areas and areas for improvement. | N | |
| 46 | Attachment 1 SOO | If CBP authorizes the use of this contract by other DHS Agencies and Components, will there be a separate Contracting Officer's Representative (COR) assigned for that Component? | It's possible that administrative duties such as the COR may be assigned to that component agency for their specific tasks. | N | |
| 47 | Attachment 1 SOO | Is there a page limit for the deliverables listed in the table in Section 5? | There is no page limit for any of the deliverables. | N | |
| 48 | Attachment 2 Pricing | Does the government anticipate changing the NTE quantities based on the location? | Quantity estimates provided in the pricing instructions are simply estimates and allow for all vendor pricing sheets submitted to be compared. During the execution of the base and option periods, given the location, should certain services approach the exisiting QTY (NTE) values, the government may decide to adjust those values. | N | |
| 49 | Attachment 1 SOO | Does the facility need to be in place prior to personnel beginning services? | As stated in the SOO, Section 4. CORE OBJECTIVES, Objective 1 - Provide Servcies, Communicate, and Connect with CBP, "The contractor shall begin offering holistic health services to CBP personnel and family members within 45 to 60 days of the initial task order award. A dedicated facility should be available as soon as possible after each task order is awarded to house the holistic health services provided. | N | |
| 50 | RFP | Is this a single award IDIQ or will there be multiple awards? | See response to question 18 above. See III.29 BASIS OF AWARD. | N | |
| 51 | SOO and RFP | Is the intent that the same contractor provides both facilities and services for this project? | See the SOO, Section 4. CORE OBJECTIVES, Objective 1 - Provide Servcies, Communicate, and Connect with CBP, and Objective 2 - Provide Welleness Assessments, Holistic Wellness and Mental Health Services. In addition, see RFP III.23 GENERAL INSTRUCTIONS FOR THE PREPARATION OF PROPOSALS. | N | |
| 52 | RFP | What is the intended start date for these services? Is there a phase in period? | The government intends to award this IDIQ and the initial task order for the first location by September 30, 2024. As stated in the SOO, Section 4. CORE OBJECTIVES, Objective 1 - Provide Servcies, Communicate, and Connect with CBP, "The contractor shall begin offering holistic health services to CBP personnel and family members within 45 to 60 days of the initial task order award. A dedicated facility should be available as soon as possible after each task order is awarded to house the holistic health services provided. In addition, see Section 6.3 Transition In Plan of the SOO. | N |
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