70B01C20R00000038 Attachment 3- New Orleans Parking Services Past Experience Questionnaire .docx

70B01C20R00000038 Attachment 3- New Orleans Parking Services Past Experience Questionnaire

70B01C20R00000038 Attachment 3- New Orleans Parking Services Past Experience Questionnaire

INSTRUCTIONS: The Offeror shall ONLY complete the cover letter (page 1-filling the red highlighted sections), and send the cover letter with the Past Performance Questionnaire to customer references.

PAST EXPERIENCE QUESTIONNAIRE COVER LETTER

Date:

Company:

Address:

1. We, [Name of vendor submitting proposal to parking services solicitation] are contemplating submitting a proposal in response to Solicitation 70B01C20R00000038 from U.S. Customs and Border Protection. The solicitation is for the contractor to provide Parking Services in New Orleans for the agency. A summary of the requirements is as follows:

2. The contractor shall provide parking services for Customs and Border Protection (CBP). Specifically, the contractor shall provide parking garage access and open air (outdoor) parking on a 24/7 basis to CBP employees who work at 423 Canal St., New Orleans, LA 70130 building location. The 83 parking permits/spaces shall be for 36 reserved parking spaces, 42 unreserved parking spaces (garage parking) and 5 outdoor parking spaces for oversized vehicles. The parking facility must have features such as electronic surveillance equipment and 24/7 monitoring for the security of the employees.

This solicitation requires that we provide past experience information. Please complete the attached past experience questionnaire and return it via email to:

Org: U.S. Customs and Border Protection Attn: Joseph Ohene E-Mail: JOSEPH.OHENE@cbp.dhs.gov

In order to ensure the questionnaire is received by the contracting office in time, please forward this survey, by electronic submission, to arrive no later than March 12, 2020, 5:00PM Eastern Time. Upon completion, please notify my office,[ Name of vendor submitting proposal to parking services solicitation]], via email at [email address of Point of Contact for vendor submitting proposal ] that the survey has been accomplished and forwarded to Mr. Joseph Ohene with U.S. Customs and Border Protection.

Past Experience Questionnaire U.S. Customs and Border Protection

Please complete this questionnaire; handwritten responses are sufficient (please ensure handwritten responses are legible). If you need more space than that provided, please attach additional pages.

A. Respondent/Agency Information:

Firm/Agency: (Name of Company/Firm completing the questionnaire)

Name of Respondent:

Title:

Phone Number:

Email:

B. Contract/Project Information: Complete the general contract information below.

Name of Firm/Contractor: (Offeror submitting Parking Services proposal)

Contract/Task Order Number:

Contract Type:

Project Title/Scope of Work:

Value/Dollar Amount of Contract:

Performance Period:

C. Past Performance Survey: For the purposes of this survey the Government will assess the contractor’s ability to perform in accordance with the solicitation. In responding to the survey, please use the ratings below and include comments to justify/explain all ratings given as they relate to the contractor’s performance on your contract or project. Respondent may be contacted to clarify comments or ratings. (If more comment space needed, please attach additional pages.)

Outstanding – Performance met all contract requirements with many exceeded to the Government’s benefit. Problems, if any, were negligible and were resolved in a timely, highly effective manner.

Very Good – Performance met all contract requirements and exceeded some to the Government’s benefit. There were a few minor problems which the contractor resolved in a timely, effective manner.

Satisfactory – Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory.

Marginal - Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective.

Unsatisfactory - Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

Neutral - No record of past performance or the record is inconclusive.

QUALITY OF SERVICES

1. Contractor adhered to contract requirements and provided similar parking services as described in the Cover Letter, which conformed to all contract/technical requirements.

Outstanding

Very Good

Satisfactory

Marginal

Unsatisfactory

Neutral

NARRATIVE:

2. Contractor’s Team or Point of Contact had excellent customer service skills.

Outstanding

Very Good

Satisfactory

Marginal

Unsatisfactory

Neutral

ADHERENCE TO SCHEDULE

3. Required tasks regarding parking services were performed in a timely manner. Tasks were performed to the agreed-to-schedule.

Outstanding

Very Good

Satisfactory

Marginal

Unsatisfactory

Neutral

BUSINESS/PROJECT MANAGEMENT

4. Contractor demonstrated effective management over the work performed. Contractor was responsive to and cooperative with customer personnel.

Outstanding

Very Good

Satisfactory

Marginal

Unsatisfactory

Neutral

5. Contractor maintained an open line of communication so that the Contracting Officer Representative (COR) and/or customer technical point of contact were apprised of all issues pertaining to the parking services.

Outstanding

Very Good

Satisfactory

Marginal

Unsatisfactory

Neutral

GENERAL QUESTIONS

8. Organization would award another Parking Services contract/project to this contractor.

Yes

No

9. The overall rating the contractor would be given for this contract/project.

Outstanding

Very Good

Satisfactory

Marginal

Unsatisfactory

Neutral

10. Any additional comments:

D. Again, thank you for your time and effort in assisting us with our requirement.

V/r Joseph Ohene, Contracting Officer Customs and Border Protection Source Selection Information –For Official Use Only