RFP_-_Attachment_F_(Relevant_Experience).pdf

U.S. Department of Homeland Security 70B01C19R00000003 DHS Uniform Program II Attachment F

PAST PERFORMANCE RELEVANT EXPERIENCE FORM

Company Name: ____________________________________

Referenced Contract: ____________________________________

Instructions: Offerors will complete the following worksheet for each contract provided as a reference.

Item Description Yes/No Quantity

1 Did you serve as the prime contractor (rather than a sub-contractor) for the referenced effort?

2 If you served as the prime, did you work with sub-contractors? If so, how many?

3 What were the total contract dollar value and the term of the contract, including all option periods? $_________

Years_______

Did you provide uniforms and related equipment for an organization? How many individuals/accounts did you support? How many items were provided per year?

# of Accts________ # of Items________

5 Did you provide on-site services; such as measuring, fitting, issuing and maintaining inventory?

Did you provide made-to-measure orders by producing or purchasing garments with unique sizing requirements?

7 Did you provide female uniforms by producing or purchasing items specifically for female clothing?

Did you provide urgent orders in response to a disaster or some other situation that required a large number of uniform items to be provided within a short period of time? How large an order was filled? How quickly was it delivered?

# of Items________ Delivery Time_____

Did you provide customer support call center to take orders, process returns, resolve problems or complaints, assist with fitting, and provide general information with a call wait times at 5 minutes or less?

How many calls did you service within 24 hours?

# of Calls_________

Did you provide a Web-Based Ordering System (WBOS) for the purposes of online catalog, ordering, customer service, and data reporting?

If you provided a WBOS, did you provide discrete account numbers without using personally identifiable information? How many individual accounts did you maintain?

# of Accts________

U.S. Department of Homeland Security 70B01C19R00000003 DHS Uniform Program II Attachment F

Item Description Yes/No Quantity

If you provided a WBOS, did you provide data tracking and reporting that was searchable for information in real time (e.g., average delivery times, most frequently bought items, percentage of on time deliveries, and history of individual accounts)?

13 Did you provide payment and electronic invoicing?

14 Did you ship to locations outside of the continental United States?

Did you have a process for securing Government-furnished information and equipment, uniforms, patches and patches throughout the supply chain process and the WBOS and online accounts?

16 Did you have a process for monitoring customer satisfaction and outreach?

Did you have a process for reducing the impact of the acquisition on the environment (e.g., reducing the carbon footprint, greater utilization of green products including washable versus dry-cleaned fabrics, energy efficiencies and recycling)?

18 How much time did you allow for customers to return items?

19 Did you work with AbilityOne or Federal Prisons Industry?

Past Performance Relevant Experience Form