704-23161B - Frequent Previously_Asked_Questions Facility Duress & Access Controls Services.pdf

This Frequently Asked Questions document supports an Invitation for Bids (IFB) issued by Eastern State Hospital, a Commonwealth of Virginia agency located in Williamsburg, for facility duress and access control systems maintenance and repair services. The solicitation, identified as 704-23161B, seeks sealed bids from responsive and responsible bidders to provide annual maintenance and repair services for incoming duress systems and existing access control systems at the facility. All current solicitation dates, times, and bid submission details are available through eVA (eva.virginia.gov), where bidders must filter opportunities by "Open" status and "Buying Entity" as Eastern State Hospital, and all bids must be submitted electronically through the eVA platform.

Prospective bidders may contact the Eastern State Hospital Information Center at (757) 253-5161 for general inquiries. All technical questions and solicitation-related inquiries must be submitted in writing via email to the buyer listed on the solicitation prior to bid award. All written questions and answers are responded to in writing and posted publicly in eVA through new solicitation rounds, ensuring transparent communication with all interested parties. For questions regarding eVA account access, bid submission procedures, or platform functionality, bidders should access eVA customer support resources through the help portal at https://eva.virginia.gov/get-help-customer-care.html.