704-23161B - Frequent Previously_Asked_Questions Facility Duress & Access Controls Services.docx

This Frequently Asked Questions document pertains to Invitation for Bids 704-23161B for Facility Duress and Access Controls Services at Eastern State Hospital, a Commonwealth of Virginia agency located in Williamsburg, Virginia. The solicitation seeks sealed bids for facility annual maintenance and repair services for incoming Duress Systems and existing Access Control Systems. All bidding dates and times are posted on eVA (eva.virginia.gov) and updated automatically; prospective bidders should filter opportunities by "Open" status and "Buying Entity" (Eastern State Hospital) to access current solicitation information. All bids must be submitted electronically through the eVA platform. Bidders with questions regarding the solicitation should contact the Eastern State Hospital Information Center at (757) 253-5161; however, all technical questions must be submitted in writing via email to the buyer listed on the solicitation prior to bid award.

All questions received will be answered in writing and posted on eVA for public viewing in a new solicitation round. Prospective bidders experiencing issues with eVA, account access, or bid submission procedures should contact eVA support through the customer care portal at https://eva.virginia.gov/get-help-customer-care.html. The document references the Agency Procurement and Surplus Property Manual (APSPM) Annexes 6-D and 7-E as governing guidelines for the procurement process.