7-Attachment F - Functional and Technical Requirements Index.xlsx

This is a Functional and Technical Requirements Index matrix for a cellular and data service Request for Proposal issued by the City of Detroit, Michigan, Office of Contracting and Procurement on behalf of the Department of Innovation and Technology. The RFP seeks qualified vendors to provide comprehensive cellular and data services, including mobile telecommunications devices, voice and data plans, and related support to serve the City's mobile workforce. The requirements matrix outlines 42 distinct functional and technical requirements organized across ten categories: Account and Portal Access, Asset Management, Billing and Reporting, Compliance and Innovation, Coverage and Network Performance, Device and Plan Flexibility, Device and Equipment Support, Device Provisioning, Management and Monitoring, Mobile Device Management, Network and Coverage Controls, Reporting and Transparency, Roaming Controls, Security and Access Control, Security and Administration, Self-Service Administration, SIM Management, Support and Escalation, Support and Lifecycle, System Updates, Transition and Portability, and Vendor Management. Requirements are designated as either Critical or Desired, with 28 marked as Critical and 14 as Desired.

The matrix establishes that vendors must demonstrate compliance with stringent security, operational, and service standards. Critical requirements include encrypted login credentials and role-based access control for administrative portals, itemized billing reports in machine-readable formats, real-world drive test coverage data for the City of Detroit, device refresh and upgrade programs, Mobile Device Management capabilities with remote wipe and lock functionality, multi-factor authentication and Section 508/WCAG 2.1 AA accessibility compliance, 24/7 support for public safety departments with next-business-day support for administrative users, and U.S.-based hosting for all administrative systems and billing portals. The vendor must also provide tools and documentation to support transition of devices and user data to another carrier at contract end without penalty, participate in quarterly service reviews, and adhere to the City's data access, account management, and security policies. Additionally, vendors must submit AI usage disclosure and a City AI Factsheet if applicable, and controls must be in place to prevent unintended international roaming near the Detroit-Windsor border.