6-Attachment C-Pricing Matrix 2025.xlsx

This is a pricing matrix document for cellular and data services prepared for the City of Detroit Office of Contracting and Procurement (OCP) on behalf of the Department of Innovation and Technology in Michigan. The document outlines comprehensive service offerings required to support the city's mobile workforce, including multiple cellular plan options, device selections, management services, and support features. The pricing matrix requests vendors to provide costs for unlimited voice and data plans with 5G and LTE options, tiered data plans with specified usage allowances, data-only plans for tablets and modems, pooled data plans for up to 100 GB shared across multiple lines, and seasonal line suspension capabilities. Device categories specified include standard and rugged smartphones, tablets, modems for vehicle use, and routers, with vendors required to supply retail prices, contract pricing, and lease or installment payment options.

The pricing structure requires vendors to itemize charges and fees including voice overages, data overages, equipment charges, early termination fees, and international roaming costs, with clear tracking and reporting mechanisms through bills or customer portals. Mobile Device Management (MDM) services must be specified as included or quoted separately, with options for basic MDM, advanced MDM with zero-touch and remote wipe capabilities, and onboarding fees. Service and support offerings must include help desk/Tier 1 support, dedicated account management, standard and expedited device replacement, equipment insurance for lost or stolen devices, international call blocking, endpoint malware prevention, and outage credits. Additional requirements include demonstration of a 30-day test period for equipment and coverage evaluation, availability of demo units, and a downward price revision mechanism to reflect market rate decreases. Optional add-ons such as international roaming cost mitigation, static IP addresses for data devices, and SIM/eSIM re-provisioning must be itemized with associated costs or marked as included services.