Statement of Work v 04 March 2023_amended.pdf

6HQOIG-26-A-0009 Attachment 1 1

United States Postal Service Office of Inspector General

Research and Insights Solutions Center

Statement of Work

Communications Specialist Support

1. Introduction

The United States Postal Service (USPS) Office of Inspector General (OIG) is awarding a contract to a Supplier who will provide subject matter expertise and communications support.

The contract type is Labor Hour (LH).

Contract Performance will be conducted in Arlington(Rosslyn, VA) on a hybrid status.

2. Background

The USPS OIG is an independent federal law enforcement agency providing oversight to the

U.S. Postal Service (USPS) and the Postal Regulatory Commission (PRC). Its mission is to:

• conduct and supervise objective and independent audits, reviews, and investigations relating to Postal Service and PRC programs and operations,

• promote economy, efficiency, and effectiveness within the Postal Service and PRC, and

• inform the Postal Service Governors, Postal Service management, PRC

Commissioners and Congress of problems, deficiencies, and corresponding corrective actions.

The Research directorate within the USPS OIG conducts research on issues of strategic importance to the U.S. Postal Service. Research findings are published in public-facing white papers and other formats, such as digital stories and podcasts. The audience for white papers includes the Postal Service, Congress, postal stakeholders, and the general public.

3. Scope of Work

The Supplier shall provide communications support that strengthens the unit’s research and outreach by translating complex research into clear, compelling, and accessible products for both internal and external audiences. This role blends editorial excellence, multimedia content production, and strategic communication support to elevate the visibility and impact of the unit’s work.

6HQOIG-26-A-0009 Attachment 1 2

In order to accomplish the above scope, the Supplier may be required to perform the following tasks, but is not limited to:

a) Edit white papers for clarity, flow, tone, potential bias, and narrative impact, ensuring each product tells a coherent and engaging story.

b) Produce dynamic content based on research, including Shorthand narratives, interactive web features, presentations, podcasts, and infographics.

c) Develop executive summaries, talking points, and PowerPoint decks for leadership briefings and website publication.

d) Curate and manage the Research section of the unit’s newsletter, highlighting key findings and updates.

e) Assist in planning and executing online and in-person events to promote research and engage stakeholders.

f) Support and refine communication workflows, templates, and standards in partnership with the team.

g) Manage job-posting language and coordinate communications with candidates, new hires, and support onboarding messaging.

h) Provide individualized coaching and training to analysts to strengthen their writing, storytelling, and communication skills.

i. Base Period

i. Kick-off meeting (Due within one week after contract award (ACA))

The Supplier shall schedule and coordinate a Project Kick-Off Meeting at the location approved by the USPS OIG. The meeting will provide an introduction between the contractor personnel and OIG personnel who will be involved with the contract. The meeting will provide the opportunity to discuss technical, management, and security issues, and travel authorization and reporting procedures. At a minimum, the attendees shall include Key Supplier Personnel, representatives from the directorates, other relevant OIG personnel, and the OIG COR.

The Communications Specialist:

1) Must have at least 5 years of communications or journalism experience.

2) Bachelor’s degree in English, Communications, Public Relations, Journalism or related field.

3) Must have excellent written and verbal communication skills, with the ability to tailor written materials across a variety of products using both formal and less formal language for diverse internal and external audiences.

4) Experience editing public‑facing documents using formal, standards‑based language, including government reports, policy documents, and other regulatory materials.

5) Demonstrated ability to work collaboratively and adapt quickly in a fast-paced environment.

6) Experience with digital communication platforms and content

6HQOIG-26-A-0009 Attachment 1 3 management/visualization systems.

7) Strong attention to detail and the ability to manage multiple projects simultaneously.

8) Be a U.S. citizen capable of obtaining a Postal Sensitive Clearance or Moderate

Background Investigation.

4. Deliverables

The Supplier shall deliver the following services, by the dates specified in the table below:

Deliverable

Number

Description Due Date(s) Reference

SOW

Section

1 Kick-Off Meeting One (1) week ACA 3(i)

2 Hourly labor As required 3(a-h)

3 Edited White Papers As required 3(a)

4 Multimedia content packages As required 3(b)

5 Executive summaries, talking points

As required 3(c)

6 Newsletter content As required 3(d)

7 Event documentation As required 3(e)

8 Updated communication workflow templates

As required 3(f)

9 job-posting language As required 3(g)

10 Training materials and documentation

As required 3(h)