J-5 Customer Satisfaction Survey.pdf
PDF 316 KB Posted
- Solicitation number
- 697DCK-27-R-00028
About this file
This document is a Customer Satisfaction Survey form for Federal Aviation Administration (FAA) solicitation 697DCK-27-R-00028. The survey is designed to gather past performance evaluations from customers of companies bidding on FAA proposals.
The survey collects identifying information including the name of the company submitting the proposal, the company providing the survey, the past performance contract number being referenced, the type of services provided, and the annual dollar amount of the referenced contract. The customer submitting the survey must provide their name and signature with date. Four evaluation criteria are assessed using a five-point rating scale (Excellent=5, Very Good=4, Good=3, Needs Improvement=2, Unacceptable=1): timeliness of service completion (weekly, bi-weekly, monthly, quarterly, and annual), contractor responsiveness to needs and complaints, problem-solving capabilities and follow-up of operations management, and overall satisfaction with service performance. Each criterion includes space for comments. Completed surveys must be submitted directly to the FAA Acquisitions office via email to marshavia.clark@faa.gov. A critical requirement states that surveys received directly from the bidding company will not be accepted; the company providing the ratings must submit surveys independently to FAA Acquisitions.
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Text version
Customer Satisfaction Survey Solicitation
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________ marshavia.clark@faa.gov
697DCK-27-R-00028
Customer Satisfaction Survey Solicitation #
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
marshavia.clark@faa.gov
697DCK-27-R-00028
File details come from the government source that posted it. Updated .