Attachment 1 - Elevator_Maintenance_SOW_final.pdf

STATEMENT OF WORK

Elevator Maintenance BCT, Merrimack, NH

Boston ARTCC, Nashua, NH And ATCT in Manchester, NH

Table of Contents

1.0 GENERAL INTENTION

2.0 GENERAL REQUIREMENTS

3.0 DEFINITIONS - TECHNICAL

4.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

5.0 CONTRACTOR FURNISHED ITEMS

6.0 WORK OUTSIDE REGULAR HOURS

7.0 MANAGEMENT

8.0 PREVENTIVE MAINTENANCE INSPECTION AND SERVICE

9.0 INSPECTIONS, TESTING, AND CERTIFICATION

10.0 SERVICE WORK

1.0 GENERAL INTENTION

The intention of this Statement of Work (SOW) is to obtain elevator maintenance services at Boston Consolidated Terminal Radar Approach Control Facilities (TRACON) (BCT) 25 Robert Milligan Parkway in Merrimack, NH 03054, Air Route Traffic Control Center (ARTCC), 35 Northeastern Blvd.

Nashua, NH 03062 and Air Traffic Control Tower (ATCT), 8 Ammon Dr. Manchester, NH 03103 by means of a firm fixed-price contract.

2.0 GENERAL REQUIREMENTS

The Contractor must furnish all labor, transportation, equipment, materials, tools, supplies, supervision, incidental engineering, and management required to perform the inspections, testing, maintenance, repair, and component replacement as required to maintain elevator equipment systems in accordance with the manufacturer's original specifications. Equipment systems covered under this contract are listed in Section J, Attachment 2. Work includes the performance of service work, preventive maintenance of equipment, routine and periodic inspections and tests, and other services as described herein.

a. Work Excluded. The subparagraphs below further clarify the scope of work under this contract:

1. Improvements. Installation of new or improved equipment or modifications to existing equipment as directed or required by cognizant authorities, is not included in this contract. Improvements also cover work not necessary as part of maintenance and repair.

2. Cleaning and Refinishing. Work covering routine cleaning and refinishing of the interior of cars and the exterior of hoistway doors and frames is not included in this contract.

However, cleaning of equipment spaces and daily cleanup of job sites in conjunction with preventive maintenance, inspection services, and repairs is included in this contract.

b. Warranted Equipment. Equipment, components, and parts, other than that installed under the contract, must not be removed or replaced or deficiencies corrected while still under warranty of the manufacturer or the installer without prior approval of the Contracting Officer Representative (COR).

All defects in material or workmanship, defective parts, or improper installation and adjustments found by the Contractor must be reported to the CO so that necessary action may be taken. The Contractor must be knowledgeable of the equipment, parts, and components that are covered by warranty and the duration of such warranties. Available warranty information will be furnished to the Contractor by the COR.

c. Licensing and Supervision. The Contractor must be licensed by the State of New Hampshire to provide the maintenance and repair services specified in this contract. All work must be performed by elevator mechanics specifically qualified and trained to work on elevator systems and equipment.

Evidence of all required licenses, as well as documentation of the qualifications of personnel, must be provided to the CO.

3.0 DEFINITIONS - TECHNICAL

As used throughout this contract, the following terms must have the meaning set forth below.

a. Direct Material Costs. The actual vendor invoice charges for materials used for performance of work under this contract. Direct material costs must include transportation charges when such charges are included on the invoice by the vendor, as well as any discounts allowed for prompt payment and discounts Where "as shown", "as indicated", "as detailed", or words of similar import are used, it must be understood that reference is made to this specification and the drawings accompanying this specification unless stated otherwise.

b. Where "as directed", "as required", "as permitted", "approval", "acceptance", or words of similar import are used, it must be understood that direction, requirement, permission, approval, or acceptance of the CO is intended unless stated otherwise.

c. ANSI. The abbreviation of the American National Standards Institute.

d. Adjust. To regulate, settle, bring to a more satisfactory state of normal operating condition.

e. Contracting Officer (CO). The Contracting Officer administering the contract. Throughout this contract, the term CO will be used to refer to the individual designated to administer the contract or his/her designated representative.

f. Check. Examine, inspect, test, or verify by trial.

g. Component Part. Any part of any item or system which is detachable or removable from the main body or main assembly of the item or system; a constituent part or an essential part necessary to the performance of the system.

h. Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor must ensure that his/her subcontractors comply with the provisions of this contract.

i. Contractor Representative. A foreman or superintendent assigned in accordance with the

"CONTRACTOR EMPLOYEES" clause, Section H.

j. Control. A mechanism used to regulate or guide the operation of a machine, apparatus, or system, or rebates for core value or salvage value that accrue to the Contractor.

k. Elevator Mechanic. Any person employed by the Contractor who is responsible for performing maintenance, repair, and inspection services under this contract. Elevator mechanics are journeyman-level tradesmen who are qualified by virtue of a combination of formal training and work experience in the trade. Elevator mechanics perform both electrical and mechanical work on a variety of elevator systems.

l. Emergency Work. Work requiring immediate action to correct or prevent loss or damage to

Government property, or to eliminate hazards to personnel or equipment.

m. Frequency of Service.

1. Annual (A) - Services performed once during each 12 month period of the contract.

2. Semiannual (SA) - Services performed twice during each 12 month period of the contract at intervals of 160 to 200 calendar days.

3. Quarterly (Q) - Services performed four times during each 12 month period of the contract at intervals of 80 to 100 calendar days.

4. Monthly (M) - Services performed 12 times during each 12 month period of the contract at intervals of 28 to 31 calendar days.

5. Semimonthly (SM) - Services performed 24 times during each 12 month period of the contract at intervals of 14 to 16 calendar days.

n. Inspect. To examine thoroughly, to view closely in critical appraisal.

o. Maintain. To keep in a state of repair and efficiency, to preserve from failure or decline.

p. Maintenance.

q. Work which is required to repair or maintain equipment systems in a safe, operational condition, or to restore these systems to initial or usable condition by overcoming the effects of wear and tear, disaster, damage, or deterioration. New construction or alteration is not included.

r. Pre-expended Bin Materials and Supplies. The minor materials and supplies that are incidental to the job, for which the total direct cost of any one material line item shown on the material estimate is $10.00 or less. Examples of pre-expended bin materials and supplies include, but are not limited to, solder, lead, flux, electrical connectors, electrical tape, fuses, nails, screws, bolts, nuts, washers, spacers, masking tape, sand paper, solvent, cleaners, lubricants, grease, oil, rags, mops, glue, epoxy, spackling compound, joint tape, plumbers tape and compound, clips, welding rods, and touch up paint.

s. Provided must be understood to mean provided in place, that is, furnished and installed, ready for use.

t. Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

u. Quality Assurance Evaluator (QAE). The Government employee designated by the CO to be responsible for the monitoring of Contractor performance.

v. Quality Control (QC). A method used by the Contractor to control the quality of goods and services produced.

w. Regular Working Hours. The Government's regular (normal) working hours are from 6:00 a.m. to

6:00 p.m Mondays through Fridays except (a) Federal holidays and (b) other days specifically designated by the CO.

x. Repair. Repair is the restoration of a piece of equipment, a system, or a facility to such condition that it may be effectively utilized for its designated purposes. Repair may be overhaul, reprocessing, or replacement of constituent parts or materials that have deteriorated by action of the elements or usage and have not been corrected through maintenance, or replacement of the entire unit or system if beyond economical repair.

y. Replace. To remove damaged, defective, or deteriorated materials or parts and install new or used materials or parts as approved.

z. Required. Demanded as necessary or essential to the satisfactory operation of the equipment or system.

aa. Response Time. Response time is defined as the time allowed the Contractor after initial notification of a work requirement to be physically on the premises at the work site with appropriate tools, equipment, and materials, ready to perform the work required. Response times are designated in the appropriate technical clauses

4.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

The Government will provide the Contractor the option of using certain Government owned facilities, equipment, materials, and utilities for use only in connection with this contract. The use of Government furnished property and services for other purposes is prohibited. All such facilities, equipment, and materials will be provided in "as is" condition.

a. Government Furnished Facilities. The Government will furnish or make available to the Contractor the facilities described in Section J, Attachment 2. The Contractor must be responsible and accountable for such facilities accepted for use and must take adequate precautions to prevent fire hazards, odors, and vermin. The Contractor must obtain written approval from the CO prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities must be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor must be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

b. Government Furnished Equipment. The Contractor must furnish all tools and equipment required for the performance of this contract. The Government will not provide tools or equipment to the Contractor.

c. Government Furnished Material. The Government will not provide any materials to the Contractor.

5.0 CONTRACTOR FURNISHED ITEMS

Except for the items listed in section 4.0, the Contractor must provide all facilities, equipment, materials, and services to perform the requirements of this contract.

1. The Contractor must provide new or factory reconditioned parts and components when providing maintenance and repair services as described herein. All replacement units, parts, components, and materials to be used in the maintenance, repair, and alteration of equipment must be compatible with that existing equipment on which it is to be used; must be of equal or better quality than original equipment specifications; must conform to the technical specifications of this SOW; and used in accordance with original design and manufacturer intent. Items not listed in the technical specifications must be of acceptable industrial grade and quality. If the original manufacturer has updated the quality of parts for current production, parts supplied under this contract must equal or exceed the updated quality. When disputes arise concerning material, equipment, and components selected for work items already accomplished, the Contractor must, at no cost to the Government, remove, replace, and/or rework material, equipment, and components so that compliance with the Government's requirements are satisfied.

6.0 WORK OUTSIDE REGULAR HOURS

Except as may otherwise be specified, all work must be performed during regular working hours. If the Contractor desires to carry on work on Saturday, Sunday, holidays, or outside regular working hours, he/she must submit application to the CO for approval.

7.0 MANAGEMENT

The Contractor must manage the total work effort associated with the operations, maintenance, repair, and all other services required herein to assure fully adequate and timely completion of these services.

Included in this function are a full range of management duties including, but not limited to scheduling, report preparation, establishing and maintaining records, and quality control. The Contractor must provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices.

a. Work Control. The Contractor must implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor must plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and status reports must be provided when requested by the Government Representative. The status of any item of work must be provided within 48 hours of the inquiry during regular working hours, and within 48 hours after regular working hours.

b. Work Schedule. The Contractor must schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor must make every effort to minimize the impact of the interference, inconvenience, equipment downtime, interrupted service, customer discomfort, etc.

c. Records. Cumulative service records must be kept for each system in the inventory shown in Section

J, Attachment 2. A separate record file must be established and kept up to date for each system. The Contractor must submit proposed formats for each of the required records listed below for the CO's approval at least 15 calendar days prior to the start date of the contract.

1. The records must cover the following work:

a. Preventive Maintenance Inspection and Service (PMIS) work.

b. Inspection, Testing, and Certification work.

c. Service Work.

2. The Contractor must include the following data in the appropriate record within two working days from the completion of the associated work items:

a. The date(s) when the service(s) was scheduled, started, and completed.

b. Name of the individual(s) who performed the services.

c. The nature and extent of all service and repair work performed, including:

completed PMIS record cards; description of conditions and deficiencies found during any PMIS visits, and deficiencies remaining uncorrected during PMIS visits; work performed during inspections and tests, results of those inspections/tests, and disposition of deficiencies found during inspections/tests; and description of service work performed, including a brief description of material and parts used (including cost and quantities), and hours of labor expended.

d. Any other information the Contractor chooses to include in the records, at no additional cost to the Government.

3. All required records must be made available to the Government for examination and reproduction upon request, and the original records must be submitted to the CO within five calendar days of expiration of the contract. All required records must be maintained in a readable, complete, orderly, timely, and accurate manner.

d. Work Completion Reports. The Contractor must submit work completion reports to the CO within two working days after completing each occurrence of service under this contract. These reports must contain, as a minimum, the information described in items (a) through (d) of subparagraph (2) of the foregoing "Records" paragraph, and must be signed and dated by the Contractor's Representative.

e. Staffing. The Contractor must continuously maintain an adequate staff with suitable management expertise to assure work is scheduled and completed in accordance with these specifications. The Contractor must maintain an adequate craft work force to complete work in accordance with the time and quality standards specified.

8.0 PREVENTIVE MAINTENANCE INSPECTION AND SERVICE

The Contractor must perform Preventive Maintenance Inspection and Service (PMIS) work on all equipment systems covered under this contract. Work must consist of maintaining these systems in a safe, reliable, and satisfactory operating condition. All work must comply with ANSI A17.1, except as modified herein. The Contractor must provide all necessary services, parts and materials, and complete all repair requirements identified during the performance of a PMIS as part of the PMIS. This includes any and all part(s)/material(s) required to complete an identified repair whose total direct cost is under $2,000 (this dollar limit applies to each PMIS for each equipment system). Excessive or repeated system breakdowns or deficiencies may be considered by the Government as an indication of unsatisfactory performance of PMIS by the Contractor.

a. Scope. PMIS work includes periodic Contractor operation, inspection, checks, adjustments, and maintenance of elevator systems necessary to ensure that each system complies with applicable FAA, local, ANSI, and manufacturers' standards of safety, reliability, and satisfactory operating condition.

PMIS work must be performed in accordance with the appropriate PMIS checklist. The intent of PMIS is to provide routine maintenance services that permit the early detection and correction of items that, if deficient or defective, would: (a) interfere with the normal effective operation of the elevator and dumbwaiter systems; (b) endanger life and/or property; or (c) involve high cost or long lead time for repair. PMIS work must include, but not necessarily be limited to: comprehensive operational inspection and adjustments to insure the satisfactory functioning of machinery and controls, car speeds, leveling devices, car and hoistway doors, and safety edge mechanisms; detecting and correcting the causes of unusual noises or vibrations; manufacturers' recommended machinery lubrication; adjustments to bring system operation within the manufacturers' specifications; repairs, including defective part and component replacements; equipment space housekeeping; equipment cleaning; changing burned-out indicator lamps; and other services as required to maintain all systems at a safe and acceptable operating condition.

b. Frequency. Minimum acceptable frequencies for the accomplishment of PMIS services are indicated in Section J, Attachment 2. If the Contractor decides that additional visits are necessary to ensure maintenance and safety, he/she must provide the necessary work at no additional cost to the Government.

c. Check In Requirements. The Contractor's superintendent must check in at a site designated by the CO prior to the commencement of work and at the completion of work each day that PMIS is to be performed, and indicate the work, sites of work, and order of work that is scheduled to be performed that day.

d. PMIS Records and Reports. See section 7.0 Management of this SOW.

e. PMIS Work Quality Standards. The Contractor must meet the following PMIS work quality standards:

1. PMIS Checklist work items satisfactorily accomplished: All internal and external components, parts, assemblies, and subassemblies forming a part of each elevator system or necessary for its safe operation are inspected, adjusted, lubricated, repaired, or replaced as necessary to ensure system is functioning as designed. No unusual or objectionable machinery wear, noise or vibration.

2. (2) Clean equipment areas/rooms utilizing environmentally preferable cleaning products and supplies that carry the Environmental Protection Agency Design for the Environment (DfE) label, Green Seal certification, or meet/exceed South Coast Air Quality Management District (SCAQMD) specifications.

3. All car speeds meet manufacturer's rated speeds.

4. Smooth car movement, with no unusual or objectionable noise or vibration.

5. All leveling devices maintained and adjusted to permit cars to stop level with all floors/landings.

6. All doors and safety edges maintained and adjusted to operate at rated speeds and as per original equipment specifications.

7. All normal and emergency operating controls maintained and adjusted to be fully operational.

8. All lights and indicator lamps are operational.

9. All safety systems and mechanisms maintained in safe, operational condition.

10. All cables acceptably inter-lubricated and maintained within allowable limits of wear.

Systems are "shut-down" and CO is notified when worn or damaged cables are found.

9.0 INSPECTIONS, TESTING, AND CERTIFICATION

The Contractor must provide inspection and testing services as required herein to support routine and periodic certification requirements of elevator systems. All inspections and tests must be performed in the presence of a certified inspector, which will be provided by the Government. All inspection and testing must be performed in accordance with ANSI A17.1 and ANSI A17.2, except as modified herein.

Deficiencies discovered during testing must be corrected as part of the test. However, if the total direct cost of materials or time required to complete the repairs exceed the limits specified for a PMIS inspection, a service call will be issued to cover the required repairs. These time and dollar limits apply to each inspection for each equipment system.

a. Scheduling Requirements. The schedules in Section J Attachment 2 indicate the year during which the Contractor must provide, five year inspections/tests during the base and option periods of the contract. Within 30 calendar days after award of the contract the Contractor must submit for the CO's approval a proposed schedule for the accomplishment of all such inspections/tests during the base period of the contract. Schedules for the option years must be submitted for approval within 30 calendar days of notice to extend the contract. The schedule must indicate the proposed date of each inspection/test for each specific system. Prior to approval, the CO may require the Contractor to change proposed dates to ensure the availability of the Government furnished inspector. Schedule changes required by the Government after approval must be made at no additional cost if notice is provided to the Contractor 14 calendar days or more prior to the scheduled date of accomplishment.

Changes to the approved schedule proposed by the Contractor must be submitted for the CO's approval at least 14 working days in advance.

a. Routine and Periodic Inspection/Test Requirements.

1. Elevators. Routine inspection and testing of the passenger and freight electric and hydraulic elevators, escalators, and moving walks listed in a Section J Attachment 2 must be performed semiannually in accordance with Rules 1001.1, 1001.2, 1004.1, 1004.2, 1007.1, and 1007.2 (as applicable) of ANSI A17.1. Periodic inspection and testing of the passenger and freight electric and hydraulic elevators, escalators, and moving walks listed in Section J, Attachment 2 must be performed annually, in accordance with Rules 1002.1, 1002.2, 1005.1, 1005.2, 1008.1, and

1008.2 (as applicable) of ANSI A17.1.

b. Elevators Equipped for Firefighters' Service. For elevators so equipped, testing of firefighters' service must be performed monthly in accordance with Rule 1206.7 of ANSI A17.1.

c. Periodic Five Year Inspection/Test Requirements. ANSI A17.1, Rules 1002.3 and 1005.4, requires certain full load and speed tests to be performed at five year intervals. Electric traction elevators require a safety test that includes testing the governor and safety buffers at rated speed and rated load.

The Contractor must perform these tests on the elevator systems specified in a Section J Attachment 2 in accordance with the ANSI rules specified.

10.0 SERVICE WORK

The Contractor must perform service work (service calls) as necessary to determine the cause of system and equipment malfunctions, eliminate the cause(s), and restore the system or equipment to satisfactory working condition. Excessive or repeated systems and equipment malfunctioning may be considered by the Government to be unsatisfactory performance of service work by the Contractor. The Contractor must respond to all service calls, including those calls where the accomplishment of repairs is subsequently determined to be beyond the major repair limit established in the "GENERAL REQUIREMENTS" section.

a. Service Call Reception. Authorized Government representatives will advise the Contractor by phone of all service call requests received, both during and after regular working hours, as well as the classification of each call based on the definitions provided below. The Contractor must have adequate procedures for receiving and responding to service calls 24 hours per day, including weekends and holidays. A single local or toll free telephone number must be provided by the Contractor for receipt of all service calls. All telephone calls must be answered within 30 seconds by an individual fully familiar with the Contractor's work control procedures and the terms and conditions of this contract. Calls must be considered received by the Contractor at the time and date the telephone call is placed.

b. Service Call Classifications. Service calls will be classified by the Government as either emergency or routine, and the following procedures must apply.

1. Emergency Service Calls. Service calls will be classified as emergency at the discretion of the CO. Generally calls will be classified as emergency when system failures constitute a danger to personnel, threaten to damage property, or threaten to disrupt activity operations and/or training missions. Examples include personnel "trapped" inside an elevator, a fire or electrical defect which could cause fire or shock, etc. The Contractor must provide a mechanic at the site and on the job ready to service the elevator, escalator, or dumbwaiter within one hour of receiving the call, 24 hours a day, 7 days a week. After beginning work, the Contractor must work continuously until the emergency situation is arrested. After arresting the emergency condition, any remaining work required to restore safe, continuous, and reliable equipment operation must be performed as a routine service call in accordance with the requirements specified in the following paragraph. Such follow up work must be considered part of the original service call.

2. Routine Service Calls. Service calls will be classified as routine when the work does not qualify as an emergency call. The Contractor must respond to and begin work on routine service calls within 24 hours after receipt of the call. For example, if a routine service call is received by the Contractor at 10:00 A.M. on Tuesday, the Contractor must be at the job site not later than 10:00 A.M. on Wednesday. If the call is received at 2:00 P.M. on Friday, the Contractor must be at the job site not later than 2:00 P.M. on the following Monday. Routine service work will normally be performed during the Government's regular working hours unless prior approval is received from the CO. Routine service calls must be completed in accordance with the following standards:

a. If no single repair part exceeds $250.00 in cost, all repair and service work must be carried to completion upon commencement of the work. Work must be completed within two working days from receipt of the call.

b. If any single repair part equals or exceeds $250.00 in cost, but is less than

$750.00, the Contractor will be allowed one working day to procure the part after receipt of the call. Work must be completed within two working days after obtaining the part.

c. If any single repair part equals or exceeds $750.00 in cost, but is less than $2,000.00 the Contractor will be allowed three working days after receipt of the call to procure parts. Work must be completed within two working days after obtaining the part.

d. After procuring part(s), Contractor must work continuously during regular hours until the repair is completed. If the Contractor has not secured parts within the allowed time, then the Government reserves the right to (a) find a source for the part and require the Contractor to purchase the part from that source, or (b) to accomplish the work by other means or (c) require the Contractor to obtain and provide documentation of price quotations and the date of expected availability of parts from at least two different commercial suppliers.

c. Service Records and Reports. See 7.0 MANAGEMENT section for service work record keeping and work completion reporting requirements.

d. Service Work Quality Standards. The Contractor must meet the following service work quality standards:

1. All work, including repair and replacement parts, satisfies the recommendations and requirements of ANSI A17.1 (Parts X and XII and other parts/rules further referenced therein).

2. Operational and other inspections and tests incidental to or arising from the replacement of certain parts and components are satisfactorily performed, as recommended or required by ANSI A17.1.

3. Continuous progress and completion of the work resulting in a safe, efficient, and reliable system condition that permits the restoration of system service.

4. Safe job site during progress of work. Clean job site upon completion of work.

5. Unserviceable parts and components removed from Government property unless directed otherwise by the CO. Unserviceable parts and components to be removed from site must, to the maximum extent possible, be diverted from landfill or incineration facility to a certified recycling center.