Customer Satisfaction Survey.docx
DOCX document 29 KB Posted
- Attached to
- Janitorial services in Connecticut (multiple locations) Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00186
About this file
This document includes a customer satisfaction survey template and a related federal contract opportunity notice for janitorial services. The contract opportunity is solicitation number 697DCK-24-R-00186 from the Department of Transportation Federal Aviation Administration New England Region. It seeks janitorial services at four air traffic control tower locations in Connecticut. Services must be performed in accordance with attached FAA specifications. The base period of performance is one year with four optional one-year extensions. The NAICS code is 561720 and size standard is $22 million. Site visits are scheduled for February 27th and 28th 2024 and proposals are due by March 13th, 2024. This is a Women-Owned Small Business set-aside contract to be awarded on a firm-fixed price basis. The customer satisfaction survey is required to be submitted by incumbent contractors as part of proposals and directly to the contracting office, not through the bidding company.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-24-R-00186 Final.pdf | ||
| Wage Rates base year Groton.pdf | ||
| Contractor Staffing Access Questionnaire.pdf | ||
| Wage Rates base year Bridgeport.pdf | ||
| New Haven CT Consolidated SOW revised.pdf | ||
| Wage rates base year New Haven.pdf | ||
| wage rates base year Danbury.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00186 Janitorial Services for BDR ATCT in Bridgeport, CT, DXR in Danbury, CT, GON ATCT in Groton, CT and HVN ATCT in New Haven, CT
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov and submit them with your solicitation package.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .