697DCK-21-R-00071 UPDATED PAST PERFORMANCE SURVEY.pdf

(c:\030000 PHX\Past Perf Survey)

Past Performance Survey

697DCK-21-R-00071

Tompkins County Airport ATCT Philadelphia District Janitorial Service Contract

PAST PERFORMANCE SURVEY

____________________ (Point of Contact) ____________________ (Company) ____________________ (Phone) ____________________ (Fax)

The Federal Aviation Administration is currently evaluating and you were listed you as a performance reference. It would be greatly appreciated if you would take 5 or 10 minutes to complete the following information and return to me via email by Jan 19, 2021 to Jacqueline.T- CTR.Jones@faa.gov.

If you have any questions or comments, feel free to contact me. Thank you in advance for your assistance.

Jacqueline T. Jones Contract Specialist Contractor Support for FAA Acquisitions (AAQ-5AO) 1701 Columbia Avenue College Park, GA 30337

Jacqueline.T-CTR.Jones@faa.gov

Telework Phone: 707.330.4514

Please identify the project(s) that this company has performed for your organization, description, city, state, and approximate dollar value:

Respond to the following on a scale of 1 to 5, with 3 being Acceptable, and 5 being Outstanding.

1. Did the contractor commit adequate resources in timely fashion to the contract to meet the requirements and to successfully solve problems? 1 2 3 4 5

2. To what extent did the contractor respond positively and promptly to technical direction, contract change orders, etc.? 1 2 3 4 5

3. How reliably did the contractor follow through on commitments?

1 2 3 4 5

4. To what extent did the contractor’s management system provide visibility into problems and risks?

1 2 3 4 5

5. How responsive do you think the contractor was to information requests, issues, or problems during the course of the contract? 1 2 3 4 5

6. How effective has the contractor been in identifying user requirements?

1 2 3 4 5

7. To what extent did the contractor have the ability to administer and manage the contract?

1 2 3 4 5

8. To what extent did the contractor issue professional correspondence?

1 2 3 4 5

9. How well did the contractor adhere to the Statement of Work? 1 2 3 4 5

10. What was your level of satisfaction with the contractor’s management and support staff?

1 2 3 4 5

11. What was your level of satisfaction with the contractor’s Supervisor(s)?

1 2 3 4 5

12. To what extent did the contractor submit required reports and documentation in a timely manner? 1 2 3 4 5

13. To what extent were the contractor’s reports and documentation accurate and complete?

1 2 3 4 5

14. To what extent was the contractor’s maintenance and problem tracking/reporting documentation timely, accurate and of appropriate content?

1 2 3 4 5

15. To what extent did the contractor comply with safety requirements?

1 2 3 4 5

16. What was your level of satisfaction with the contractor’s overall quality of service?

17. To what extent was the contractor effective in interfacing with the Government staff?

18. What was your level of overall customer satisfaction? 1 2 3 4 5

19. To what extent were the contractor’s employees experienced and qualified?

Signature: ____________________________

Date: ____________________________