Past Performance Customer Satisfaction Survey.doc

DOC document 80 KB Posted Feb 14, 2020

Attached to: Boiler and Water Treatment System Replacement - Albuquerque ARTCC
Solicitation number: 697DCK-20-R-00168
Issued by: Department of Transportation Federal Aviation Administration Southwestern Region

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Written by GovTribe AI · Dec 28, 2023

This document includes a customer satisfaction survey and a solicitation notice for a federal contract opportunity. The customer satisfaction survey is for a contractor that provided boiler and water treatment system services and seeks feedback on past performance elements such as understanding requirements, resolving problems, managing resources, providing skilled personnel, meeting schedules, delivering quality work, and complying with contract terms.

The related solicitation seeks offers to replace three hot water boilers and a reverse osmosis water treatment system at the Albuquerque Air Route Traffic Control Center for the Federal Aviation Administration. Interested offerors can attend an optional site visit on February 25, 2020 and submit requests for information by March 3, 2020. Offers for this contract are due by March 13, 2020.

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CUSTOMER SATISFACTION SURVEY INSTRUCTIONS

FEDERAL AVIATION ADMINISTRATION ACQUISITION ACTIVITY

Des Moines, WA.

The information obtained from this questionnaire will be utilized to evaluate the past and present performance of offerors submitting proposals in response to the 697DCK-20-R-00168. The information provided will be instrumental in allowing the Government to evaluate how well the contractor performed under your contract(s).

Please complete all sections of the attached questionnaire. Include your name and title, organizational address, e-mail address, telephone and fax number.

Include the contractor’s name and address, the title and/or description of the type of work performed, the award number, the value of the contract (including options), the award and completion date of the project and the type of award/solicitation.

Use the rating scale found on the bottom left corner of the questionnaire to rate each performance element.

Comments are encouraged and would be appreciated. The last page may be used if additional space is needed for comments. Clear handwritten responses are sufficient.

Thank you for your time and participation.

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY

Your Name & Title yOUR Organizational Address

TEL NO.

FAX :

E-MAIL:

CONTRACTOR’S NAME & ADDRESS

TITLE OR DESCRIPTION OF REQUIREMENT:

CONTRACT NUMBER:

CONTRACT VALUE (INCLUDING OPTIONS):

CONTRACT TYPE:

FORMCHECKBOX

FIXED PRICE

FORMCHECKBOX

COST + FEE

FORMCHECKBOX

COMPETITIVE

FORMCHECKBOX

NON-COMPETITIVE

FORMCHECKBOX

SET-ASIDE

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

CONTRACT AWARD & COMPLETION DATE:

PAST PERFORMANCE ELEMENT

RATING

Contractor demonstrated a thorough understanding of technical requirements of the contract/task.

FORMCHECKBOX

Comments:

Contractor anticipated/identified and resolved problems effectively.

FORMCHECKBOX

Comments:

Contractor managed and directed resources (i.e. personnel, subcontractors, equipment, etc.) effectively.

FORMCHECKBOX

Comments:

Contractor provided the necessary skilled personnel to perform the required work.

FORMCHECKBOX

Comments:

Contractor retained the necessary skilled personnel and maintained a low turnover rate.

FORMCHECKBOX

Comments:

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY

Contractor met scheduled contract delivery dates.

FORMCHECKBOX

Comments:

Contractor provided accurate, complete and high quality deliverables.

FORMCHECKBOX

Comments:

Contractor complied with the terms of the contract.

FORMCHECKBOX

Comments:

Contractor was diligent in forecasting and controlling contract cost.

FORMCHECKBOX

Comments:

10. I would recommend award to this contractor again.

FORMCHECKBOX

Comments:

0 – 25% of the time

Strongly Disagree

26 – 40% of the time

Disagree

41 – 55% of the time

Somewhat Disagree

56 – 70% of the time

Somewhat Agree

71 – 85% of the time

Agree

86 – 100% of the time

Strongly Agree

No Knowledge of This Element

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

File details come from the government source that posted it. Updated Feb 14, 2020.