Performance Survey.pdf
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- Solicitation number
- 697DCK-19-R-00595
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Performance Survey (pdf)
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-19-R-00595 Amendment 0001.pdf | ||
| 697DCK-19-R-00595.pdf | ||
| 697DCK-19-R-00595 Amendment 0002.pdf | ||
| Performance Survey.pdf | ||
| Wage Rates.pdf | ||
| Scope of Work.pdf | ||
| Scope of Work.pdf | ||
| Performance Survey.pdf | ||
| 697DCK-19-R-00595.pdf | ||
| Wage Rates.pdf | ||
| 697DCK-19-R-00595 Amendment 0001.pdf | ||
| 697DCK-19-R-00595.pdf | ||
| Scope of Work.pdf | ||
| Wage Rates.pdf |
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Text version
697DCK-19-R-00595
(Landscaping and Snow Removal) Service Performance Customer Satisfaction Survey Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by _________________(date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with their overall service performance:
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
_______Unacceptable (1)
Comments:____________________________________________________________________________________
How quickly do they respond to your needs, requests, or complaints?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate their problem solving capabilities and follow-up with your Operations Management?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the performance of their on-site employees providing landscaping and snow removal services for your facility?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
Continued on next page
697DCK-19-R-00595
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EITHER EMAILED OR FAXED DIRECTLY, BY THE CUSTOMER REFERENCE, TO:
Susan L. Schindler susan.l-ctr.schindler@faa.gov
FAX: 206-231-3032
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