Customer Satisfaction Survey.docx

RFO # 697DCK-19-R-00205: HVAC Services at Reading and Allentown, PA facilities

Customer Satisfaction Survey Date: 3-25-19

(Name of vendor) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please reply by Monday, April 22 at 05:00pm Eastern for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance of this contractor:

______Excellent (5) ______Very Good (4) ______Good (3) ____Needs Improvement (2)

______Unacceptable (1)

Comments: _______________________________________________________________

How quickly does this contractor respond to your needs, requests, or complaints?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

____Unacceptable (1)

Comments:

How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

_____Unacceptable (1)

Comments: _____________________________________________________________________

Would you be pleased to see this contractor awarded another contract at your facility for the same service?

_______Yes ______ No_____________________________________________________________________

Organization Name: ________________________________ Date: __________________

Contact: _________________________________________________

Phone #: ________________________________________________