Attachment E - Customer Performance Survey Form.docx

DOCX document 15 KB Posted Feb 25, 2019

Attached to: Janitorial for Air Route Traffic Control Center (ARTCC) and Air Traffic Control Tower (ATCT) in Salt Lake City, Utah
Solicitation number: 697DCK-19-R-00156
Issued by: Department of Transportation Federal Aviation Administration Northwest Mountain Region

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Attachment E - Customer Performance Survey Form (docx)

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Other files

File	Type	Posted
Attachment D EEO Poster.pdf	PDF	Apr 4, 2019
Amendment 1 to the RFO 697DCK-19-R-00156 - Site Visit Info.pdf	PDF	Apr 4, 2019
Amendment 3 - Answers for more questions.pdf	PDF	Apr 4, 2019
Attachment B Wage Determination.txt	TXT text file	Apr 4, 2019
RFO 697DCK-19-R-00156 SLC Janitorial.pdf	PDF	Apr 4, 2019
Amendment 2 - Bid due date extended and Answers for Questions.pdf	PDF	Apr 4, 2019
Attachment A - Statement of Work.pdf	PDF	Apr 4, 2019
Attachment C - DOL-WH 1313.pdf	PDF	Apr 4, 2019
Attachment E - Customer Performance Survey Form.docx	DOCX document	Apr 4, 2019
Attachment E - Customer Performance Survey Form.docx	DOCX document	Mar 27, 2019
Amendment 1 to the RFO 697DCK-19-R-00156 - Site Visit Info.pdf	PDF	Mar 27, 2019
Amendment 3 - Answers for more questions.pdf	PDF	Mar 27, 2019
Amendment 2 - Bid due date extended and Answers for Questions.pdf	PDF	Mar 27, 2019
RFO 697DCK-19-R-00156 SLC Janitorial.pdf	PDF	Mar 27, 2019
Attachment A - Statement of Work.pdf	PDF	Mar 27, 2019
Attachment C - DOL-WH 1313.pdf	PDF	Mar 27, 2019
Attachment D EEO Poster.pdf	PDF	Mar 27, 2019
Attachment B Wage Determination.txt	TXT text file	Mar 27, 2019
Attachment E - Customer Performance Survey Form.docx	DOCX document	Mar 20, 2019
Attachment D EEO Poster.pdf	PDF	Mar 20, 2019
RFO 697DCK-19-R-00156 SLC Janitorial.pdf	PDF	Mar 20, 2019
Attachment A - Statement of Work.pdf	PDF	Mar 20, 2019
Attachment B Wage Determination.txt	TXT text file	Mar 20, 2019
Attachment C - DOL-WH 1313.pdf	PDF	Mar 20, 2019
Amendment 1 to the RFO 697DCK-19-R-00156 - Site Visit Info.pdf	PDF	Mar 20, 2019
Amendment 2 - Bid due date extended and Answers for Questions.pdf	PDF	Mar 20, 2019
Attachment C - DOL-WH 1313.pdf	PDF	Mar 5, 2019
Attachment A - Statement of Work.pdf	PDF	Mar 5, 2019
Amendment 1 to the RFO 697DCK-19-R-00156 - Site Visit Info.pdf	PDF	Mar 5, 2019
Attachment B Wage Determination.txt	TXT text file	Mar 5, 2019
RFO 697DCK-19-R-00156 SLC Janitorial.pdf	PDF	Mar 5, 2019
Attachment D EEO Poster.pdf	PDF	Mar 5, 2019
Attachment E - Customer Performance Survey Form.docx	DOCX document	Mar 5, 2019
Attachment B Wage Determination.txt	TXT text file	Feb 25, 2019
Attachment D EEO Poster.pdf	PDF	Feb 25, 2019
Attachment A - Statement of Work.pdf	PDF	Feb 25, 2019
Attachment C - DOL-WH 1313.pdf	PDF	Feb 25, 2019
RFO 697DCK-19-R-00156 SLC Janitorial.pdf	PDF	Feb 25, 2019
Attachment A - Statement of Work.pdf	PDF	Feb 22, 2019
Attachment E - Customer Performance Survey Form.docx	DOCX document	Feb 22, 2019
Attachment D EEO Poster.pdf	PDF	Feb 22, 2019
Attachment B Wage Determination.txt	TXT text file	Feb 22, 2019
Attachment C - DOL-WH 1313.pdf	PDF	Feb 22, 2019

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697DCK-19-R-00156

Janitorial Service Performance Customer Satisfaction Survey Date:___________

________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by _________________(date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate you current level of satisfaction with our overall service performance:

_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)

_______Unacceptable (1)

Comments:____________________________________________________________________________________

How quickly do we respond to your needs, requests, or complaints?

_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)

______ Unacceptable (1)

Comments: ____________________________________________________________________________________

How would you rate the problem solving capabilities and follow-up of our Operations Management?

_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)

______ Unacceptable (1)

Comments: ____________________________________________________________________________________

How would you rate the performance of our on-site employees providing janitorial services for your facility?

_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)

______ Unacceptable (1)

Comments: ____________________________________________________________________________________

Organization Name:_______________________________________________ Date:________________________

Contact:________________________________________________________

Phone #:________________________________________________________

Thank you for completing this survey.

THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY, BY THE CUSTOMER REFERENCE, TO:

karen.ctr.mcivor@faa.gov

File details come from the government source that posted it.