Janitorial Quality Assurance Plan.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The following schedule outlines the Government’s plan for ensuring contract performance; including maximum deductions which may be taken should deficiencies be found for the noted services. The Government shall, at its option, require corrective action or take a deduction from the monthly invoice. The contractor will be notified of any discrepancies found, and shall have an opportunity to respond to the deficiencies. The Government has the right to inspect services at any time. Any random inspection shall take into consideration the normally scheduled times and frequencies required for service performance. The Contractor is entitled to a joint monthly inspection each month. The Contractor shall coordinate with the Contracting Officer’s Representative (COR) when a joint inspection is needed. The COR also may initiate a joint inspection, which will be coordinated with the Contractor Quality Control Representative or his/her designee.

Upon request the COR is entitled to review the results of the contractor’s quality control program and internal inspections.

REQUIRED

SERVICE

PERFORMANCE

STANDARD

ALLOWABLE

DEVIATION

METHOD OF

SURVEILLANCE

MAXIMUM

DEDUCTION

FOR

DEVIATION

Remove Waste

Accomplish per specifications and frequency schedule

2 defects per month

Random Sampling

6%

Wash Wastebaskets

None

2%

Low Cleaning

5%

High Cleaning

Spot Clean Woodwork, Walls and Partitions

Accomplish per

Clean Light Fixtures

Accomplish per

3%

Sweep Floors, Hallways and Stairs

Accomplish per

3% of area swept

Floor Maintenance

3% of area maintained

8%

Mop Floors

3% of area mopped

Vacuum Carpet

3% of carpeted area

Shampoo Carpet

1% of carpeted area

100% Inspection

Clean/Refill Restroom Dispensers

Accomplish per

3 defects per

7%

Clean Restroom Fixtures and Floors

Accomplish per

Wash Restroom Walls and Doors

Accomplish per

Glass Cleaning

Wash Windows

Clean Refrigerators

Clean Microwaves

Clean Oven/Range

Clean Counters, Sinks and Fixtures

Accomplish per

1%

4%

Entrance/Entrance mats maintenance

Accomplish per

1 defect per