Customer Satisfaction Survey.pdf

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Request for Offers: Janitorial Services at Multiple FAA Facilities in King Salmon, AK
Solicitation number
697DCK-18-R-00148
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697DCK-18-R-00148.pdf PDF
SOW-King Salmon Facilities.pdf PDF
Wage Deter-AK-12 26 17.pdf PDF
Janitorial Quality Assurance Plan.pdf PDF

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RFO # 697DCK-18-R-00148: KING SALMON MULTIPLE FACILITIES JANITORIAL SERVICES IN KING

SALMON, AK

Performance Customer Satisfaction Survey Date: _____________

_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us _____________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance of this contractor:

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

How quickly does this contractor respond to your needs, requests, or complaints?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

Would you be pleased to see this contractor awarded another contract at your facility for the same service?

_______Yes _______ No

Comments: ______________________________________________________________________

Organization Name: ________________________________________ Date: __________________

Contact: _________________________________________________

Phone #: ________________________________________________

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