Questions and Answers_TEM Solution.xlsx
XLSX spreadsheet 22 KB Posted
- Solicitation number
- 6973GH-26-R-00TBD
About this file
This document is a Questions and Answers spreadsheet for a Federal Aviation Administration (FAA) Request for Information (RFI) regarding a Mobile Telecom Expense Management (TEM) Solution. The FAA Enterprise Services Center seeks a software solution to manage telecommunications assets across multiple organizations, with requirements including device inventory tracking, expense optimization, automated cost allocation, and integration with existing systems like ServiceNow and Oracle E-Business Suite. The environment involves 41,410 total devices across multiple types (32,780 smartphones, 3,342 tablets, 1,434 cellphones, etc.) spanning 26 carrier accounts and using carriers like AT&T/FirstNet, T-Mobile, and Verizon.
Key technical specifications include a need for Moderate FedRAMP authorization, role-based system access, seamless ServiceNow integration, and a requirement that all resources work within the United States. The RFI is exploratory, with no current TEM solution in place, and the FAA is conducting market research to determine competitive or sole-source acquisition strategies. The solution must support both FAA and non-FAA agency devices, provide configurable reporting, and accommodate approximately 14 internal administrative users, 400 read-only organizational users, and 21,000+ front-end request submission users across different access tiers.
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| File | Type | Posted |
|---|---|---|
| Questions and Answers_TEM Solution-10.23.2025.xlsx | XLSX spreadsheet | |
| BUSINESS DECLARATION_TEM.doc | DOC document |
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Sheet1
| Mobile Telecom Expense Management (TEM) Solution - RFI/MS | ||
| Questions | Answers | |
| 1 | Are there any page limits for the response? | 10 Pages |
| 2 | Do you have an estimate of how many FAA users will need access to the system? User - Any FAA/partner agency personnel who require access to our TEM Software. Types of system access - Our TEM software allows role-based access and provides configurable reporting. Depending on your needs, FAA users can view all, some, or only their group's information. For example, as the contracting officer, you would get access to all lines in this potential contract, and you can also designate users to view FAA-wide information, MMAC-specific information, or ESC-specific information, usually coded as Tier-1, 2, and 3 cost centers. | 14 - NWP Internal (Admin Access), 400 Read ONLY Access (Organizational Based Reports), 21,000+ Front End Request Submissions Access |
3 The FAA RFI requests a 'seamless integration' with FAA ESC ServiceNow. It has been our experience that establishing an API connection with ServiceNow is not the most difficult task. To meet specific provisioning, order approval, and other carrier ordering requirements, the interface would require discovery with FAA. There is also integration to Oracle E-Business Suite and other FAA systems noted. All efforts will require FAA to provide scope and requirements and then resources to complete the FAA side of the interface. It will be difficult to scope and size the resources required by both the vendor and FAA without joint discovery before the RFP is released. How will FAA communicate the interface requirements for each application in the RFP and provide vendors discovery time to ensure the requirements can be proposed? A well qualified vendor can demostrait their "seamless integration" with a ServiceNow enviroment. The should also be able to explain their approach in integrating/interfacing their application with Oracle EBS.
| 4 | Does the FAA anticipate a competitive 8(a) or sole-source path under FAR 19.8? | At this time the FAA does not know if this will be competitive or single source. We are conducting market research to make that determination. Also, the FAA is not governed by the FAR. The FAA follows AMS. |
| 5 | What legacy TEM or telecom asset tracking tools are currently in use (e.g., Calero, Tangoe)? | None |
| 6 | Will integration with ServiceNow and Oracle EBS require FAA-provided APIs or direct access | Please explain how your application currently integrates with ServiceNow and Oracle EBS. |
| 7 | What level of FedRAMP authorization (Moderate/High) is expected for hosted components? | Moderate |
| 8 | Is FAA open to an early technical capability briefing prior to formal SIR issuance? | No. |
| 9 | Will you be sharing the Q&A from all suppliers with all suppliers? | Yes |
| 10 | Is FAA’s intention to use an existing contracting vehicle with the RFI (assuming solution meets all requirements) or to eventually move to an RFP? | It depends on the RFI responses |
| 11 | In place of FedRAMP, will ISO 27001:2022 certified be acceptable? | No |
| 12 | If there is an RFP issued in the future, will there be preferential points for certified minority status (WOSB, etc.)? | It depends on the RFI responses |
| 13 | Is there a solution in place today? | No |
| 1. If so, then what is the solution/platform being used? | N/A | |
| 2. Is it a managed solution (external party management)? | N/A | |
| 3. If externally, can you share by whom? | N/A | |
| 14 | Can you describe the makeup of the environment? | See below |
| 1. Wireless carriers in use? | 6 | |
| 2. Line counts? | 41,410 | |
| 3. Device types and counts of those types? | Smartphone: 32,780, Tablet: 3,342, Cellphone: 1,434, Mifi: 3,451, Fixed Wireless: 229, Satellite: 116, Aircard: - 2, LapTop: 41, Simplisafe: 6, SIM card: 8, Parts-Accessories: 1 | |
| 4. How many different carrier accounts exist? | 26 | |
| 15 | Is MDM (Mobile Device Management) being used? | Yes, but managed by another provider and not required for this RFI |
| 16 | If MDM is being used then is it a managed service (external party management) or self-managed? | N/A |
| 17 | What product is being used for MDM (assuming MDM is in place)? | N/A |
| 18 | Are there any specific issues or pain points managing this today? | N/A |
| 19 | Is there a requirement or preference to have a supplier that provides this management in-house or by employees/systems within the US verses outsourcing or offshoring it? | Any resources working on this system will be required to be in the US, per Federal Government rules. |
| 20 | In developing this RFI, has a consultant or vendor been assisting with your research? If so, then who is the outside entity. | No |
| 21 | Could you please provide the 'Business Declaration' that was mentioned as attached? | The Business Declaration is posted in the RFI in the Attachments section in SAM. |
| 22 | How many devices do you require management for? | Smartphone: 32,780, Tablet: 3,342, Cellphone: 1,434, Mifi: 3,451, Fixed Wireless: 229, Satellite: 116, Aircard: - 2, LapTop: 41, Simplisafe: 6, SIM card: 8, Parts-Accessories: 1 |
| 23 | Can you please provide a breakdown of the device types in your environment? | Smartphone: 32,780, Tablet: 3,342, Cellphone: 1,434, Mifi: 3,451, Fixed Wireless: 229, Satellite: 116, Aircard: - 2, LapTop: 41, Simplisafe: 6, SIM card: 8, Parts-Accessories: 1 |
| 24 | Do you require FedRAMP, FISMA or NIST certification, or is compliance sufficient? | Moderate FedRAMP |
| 25 | What challenges or limitations are you experiencing with your current provider or internal process? | N/A - No current system |
| 26 | Are there specific areas (e.g., invoice processing, dispute management, inventory accuracy, ordering support) that need urgent improvement? | Not right now. |
| 27 | Do you require full device lifecycle logistics like staging, kitting, depot, recycle or destruction work etc. | No |
| 28 | The FAA Enterprise Services Center (ESC) manages the National Wireless Program, which supports FAA as well as multiple other federal agencies in an inter-agency capacity. To support development of the requested Rough Order of Magnitude (ROM), please clarify whether this contemplated Mobile Telecom Expense Management (TEM) software solution would also include support for those non-FAA agencies. | Yes, it will be used for FAA and non FAA devices. |
| 29 | The instructions call for respondents to provide a ROM. Please specify the anticipated period of performance (e.g., a 5-year contract) for this initiative to enable respondents to provide accurate cost estimates. | |
| 30 | To support the government’s request for a ROM, please specify the current and forecasted device counts to be managed under this initiative, including both FAA and any non-FAA agencies supported. This information will enable respondents to provide accurate cost estimates and tiered pricing. | Smartphone: 32,780, Tablet: 3,342, Cellphone: 1,434, Mifi: 3,451, Fixed Wireless: 229, Satellite: 116, Aircard: - 2, LapTop: 41, Simplisafe: 6, SIM card: 8, Parts-Accessories: 1 |
| 31 | Must the solution integrate directly with FAA’s existing enterprise service management, asset, and configuration systems rather than function as a stand‑alone environment? | Yes, it must have a seemless integration with ServiceNow. |
| 32 | Are there existing integration technologies or API standards within the FAA enterprise architecture that suppliers must comply with? | No, vendor must demostrait how they have a seemless integration with ServiceNow |
| 33 | How will FAA evaluate ongoing continuous‑monitoring and incident‑reporting capabilities for the TEM environment? | Through its integration with ServiceNow. |
| 34 | Does FAA desire predictive analytics and forecasting capabilities integrated into its broader IT financial‑planning environment? | No |
| 35 | Will there be a requirement for real‑time or scheduled data feeds into FAA’s existing business‑intelligence tools? | No |
| 36 | Are interfaces to FAA financial systems expected to be automated, or will manual uploads be acceptable? | TBD based on vendors capibilities |
| 37 | Is the proposed solution expected to process payments? If so, what system(s) would the solution be expected to integrate with to achieve this capability? | Not right now. |
| 38 | How many mobile devices are in scope | Smartphone: 32,780, Tablet: 3,342, Cellphone: 1,434, Mifi: 3,451, Fixed Wireless: 229, Satellite: 116, Aircard: - 2, LapTop: 41, Simplisafe: 6, SIM card: 8, Parts-Accessories: 1 |
| 39 | What mobile carrier(s) does the FAA use? | AT&T/FirstNet, T-Mobile, Verizon, GCI, Quadrigae |
| 40 | What MDM Platform is the FAA using? (eq…MO Intune, etc.) | Intune |
| 41 | What does your current device landscape looks like today? (Number of iPhones, Android (make and model), other connected devices) | Smartphone: 32,780, Tablet: 3,342, Cellphone: 1,434, Mifi: 3,451, Fixed Wireless: 229, Satellite: 116, Aircard: - 2, LapTop: 41, Simplisafe: 6, SIM card: 8, Parts-Accessories: 1 |
| 42 | Do you have a future strategy that may change this materially? | No |
| 43 | What is your current MDM? | Intune (See Q40) |
| 44 | Would you consider the solution delivered as a managed service if lower TCO can be demonstrated? | Perhaps, please explain in your answers. |
| 45 | Would you consider expanding the requirement for asset lifecycle to include support for all mobility devices from procurement to recycling, including servicing, refurbishing and recycling of devices, a device refresh program, and supplemental warranty services? | Not currently in scope |
| 46 | Do you require the ability to support both locked and unlocked mobile devices, including carrier activation if required? | Yes |
| 47 | Are you willing to consider adding support by the contractor to receive all devices, accessories, and equipment at their warehouse to be inventoried, add to the management portal, and asset tag if applicable, whether the equipment is received from service providers, vendors, or Government sources? | No |
File details come from the government source that posted it. Updated .