Attachment 1R Performance Work Statement - Test Equipment Repair Calibration Services.pdf

PERFORMANCE WORK STATEMENT

TEST EQUIPMENT REPAIR & CALIBRATION

SUPPORT SERVICES

DEPARTMENT OF TRANSPORTATION

FEDERAL AVIATION ADMINISTRATION

MIKE MONORONEY AERONAUTICAL CENTER

LOGISTICS CENTER

Attachment 1R

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TABLE OF CONTENTS

SECTION 1 GENERAL Page

1.1 General Information 4

1.2 Scope of Work 4

1.3 Applicable Reference Documents 4

1.4 Performance Work Statement (PWS) Requirements 5

SECTION 2 AREAS OF EFFORT

2.1 Management and Administration 14

2.2 Test Equipment Repair and Calibration Support Services 15

SECTION 3 PERSONNEL REQUIREMENTS

3.1 General Requirements 17

3.2 Government Review of Proposed Contractor Personnel 18

3.3 Technical Manager General Requirements 19

3.4 Position Requirements and Qualifications 19

3.5 Special Security Controls and Procedures 21

SECTION 4 FACILITIES, SUPPLIES AND EQUIPMENT

4.1 Facilities 23

4.2 General Supplies and Equipment 24

4.3 Government Furnished Property and Services 25

4.4 Government Furnished Property 26

4.5 FAA Computer Network 28

4.6 Government Property Physical Security 29

4.7 Government Property Miscellaneous 29

SECTION 5 REPORTING

5.1 Open Positions Report 30

5.2 Cost Summary 30

5.3 Time Utilization Report (TUR) 30

5.4 Ad hoc Reports 30

5.5 Damage Reports 30

5.6 Filing System Work Orders 31

5.7 Progress Review 31

5.8 Transitions-In Plan 31

5.9 Transitions-Out Plan 32

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SECTION 6 QUALITY

6.1 Quality Control 32

SECTION 7 PERFORMANCE/SERVICE SUMMARY

7.1 Purpose 33

7.2 Components 34

7.3 Quality Assurance Surveillance Plan (QASP) 34

7.4 Contract Officer Representative (COR) 34

7.5 Services Summary Table 35

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SECTION 1 – GENERAL

1.1 GENERAL INFORMATION

The Federal Aviation Administration Logistics Center (FAALC), located at Mike Monroney Aeronautical Center (MMAC or Center) provides logistics support to the Federal Aviation Administration (FAA). The responsibility of the FAALC and the contract provider is to supply test equipment maintenance and calibration support for the National Airspace System (NAS), and other government agencies IAW terms outlined in interagency agreements and service orders.

Electronic test equipment and other measurement systems serviced by this facility are in direct support of the NAS, Department of Defense (DOD), Customs and Border Protection (CBP), National Weather Service (NWS), and other government agencies as required. The test equipment repair and calibration function operates and maintains laboratory standards. Its primary duties are calibrating, repairing, cleaning, modifying, reconditioning, and certifying test equipment and ancillary measurement systems to original manufacturer’s specifications.

This Performance Work Statement (PWS) outlines the requirements and conditions of contract support to be provided to FAALC offices located at MMAC. Contract support effort will be provided to FAALC.

1.2 SCOPE OF WORK

This statement of requirements and conditions sets forth the requirements for Test Equipment Repair & Calibration Support Services. The services shall be provided to the Groups/Product Divisions within the FAALC. The FAALC Groups/Product Divisions provide technical support and supply support to the FAA National Airspace System (NAS) field facilities and other government agencies. The work to be performed is primarily in support of aircraft guidance systems, surveillance equipment, automation and communications systems and technical data.

To accomplish the work effort specified in this PWS the contractor shall provide specifically trained support personnel. The contractor shall perform the services identified in this PWS with minimal assistance from FAA personnel.

1.3 APPLICABLE REFERENCE DOCUMENTS

The listed documents are references to be used as required when performing services under this PWS. Additional documents may be identified in the individual project assignments. Latest revision of documents will be used.

a. FAA Order 6000.15G - General Maintenance Handbook for National Airspace System

(NAS) Facilities

b. FAA Order 6000.30F - National Airspace System Maintenance Policy

c. FAA Order 1320.1E - FAA Directives System

d. FAA-G-2100G – Application Handbook for Electronic Equipment, General

Requirements

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e. FAA-STD-0I0C - Graphic Symbols for Digital Logic Diagrams.

f. FAA-STD-013D - Quality Control Program Requirements.

g. FAA-STD-018A - Computer Program Quality Program Requirements.

h. FAA Order 3900.19B - Occupational Safety and Health Program

i. FAA Order 1320.58C - Instructions for Writing Notices, Maintenance Technical

Handbooks, and System Support Directives

j. Applicable manufacturer's instruction material.

k. FAALC Division(s)/Group(s) Operating Procedures and work instructions.

l. FAA-STD-005E - Standard Practice Preparation of Standards

m. FAA-STD-1343D – Quality Control Program Requirements

n. MIL-STD-804C – Formats and Coding of Aperture, Camera, Copy and Tabulating Cards

o. FAA Order 1350.14B – Records Management

p. AC Order 1350.24C – Aeronautical Center Records Management Program

q. Logistics Center ISO-9001:2015 Quality Management System

r. FAA-STD-002G – Standard Engineering Drawing Preparation & Support

s. FAA Order 1370.121 - FAA Information Security and Privacy Program & Policy

t. IPC 7711/7721 Rework, Modification and Repair of Electronic Assemblies

u. 29 CFR 1910 OSHA Standards (General Industry) with special emphasis on 1910.6

Incorporation by reference, 1910.1025 Lead and 1910.1026 Chromium.

v. 29 CFR 1926 OSHA Standards (Construction).

w. National Fire Protection Association (NFPA) National Fire Code and code updates.

x. American National Standards Institute (ANSI) Safety Standards (latest versions) as applicable.

y. FAA Order 3900.19B (and updates) Occupational Safety and Health.

z. AC Order 3900.21G (and updates) Occupational Safety.

aa. FAA Order 1900.1G (and updates) FAA Emergency Operations Plan.

bb. AC Order 1900.12C (and updates) Aeronautical Center Emergency Operations Plan.

cc. FAA Order 1050.10D (and updates) Protection Control and Abatement of Environmental

Pollution at FAA facilities.

dd. 40 CFR Parts 1-1400 EPA Regulations.

ee. FAA Order 1370.106,ISS Awareness and Training

ff. SAVI (Security Awareness Virtual Initiative) training online and offline.

gg. Customs Directive NO 51715-006, Separation Procedures for Contractor Employees

1.4 PERFORMANCE WORK STATEMENT (PWS) REQUIREMENTS

1.4.1 Voucher Requirements

The Government shall not be obligated to reimburse the Contractor for any cost incurred before the approval to begin work on a task, subtask or project that is given by the Contracting Officer’s Representative (COR) or Contracting Officer (CO).

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1.4.2 Interference with Contractor Performance

In the event anyone other than the CO/COR instructs the Contractor to perform or cease work, the Contractor shall immediately report the unauthorized instruction, including the name of the person directing the work performance or stoppage, to the CO/COR.

1.4.3 Work Efforts

Work efforts shall involve an extensive interchange of information and ideas between the Contractor and the FAA. After project assignment, the Contractor assumes all responsibility for supervision and accomplishment of the contractor assigned projects.

1.4.4 Personnel and Supervision

The contractor shall designate sufficient supervisory personnel to meet task outcomes.

Contract Technical Manager/supervisor will provide day-to-day supervision of contract personnel including, but not limited to, work monitoring, payroll records, leave, etc. At no time will contractor personnel be supervised by FAA personnel. Government assistance will be available to provide technical and policy guidance through the assigned COR.

1.4.5 Standards of Conduct for Contract Personnel

All personnel working on this contract must adhere to the FAA Accountability Board standards and procedures relating to employee harassment and/or allegations of such behavior. These standards are defined by the FAA Accountability Board and can be found at:

https://my.faa.gov/org/staffoffices/ahr/accountability_board.html

1.4.6 Contractor Identification

All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to all parties are required to identify themselves as such. Contract personnel shall be issued a Contractor identification card identifying them as a Contractor employee. The identification card shall be worn while performing services under this contract and at any time the individual is on Government property.

1.4.7 Time Scheduling and Travel

1.4.7.1 Schedule

Contract employees will have a fixed 8 hour day ranging from 6:00 am to 6:00 pm. The shift will be specified by the requiring organization. Contract employees may be required to work https://my.faa.gov/org/staffoffices/ahr/accountability_board.html

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Normal FAALC operation hours are 6:00 a.m. to 6:00 p.m., Monday through Friday, excluding federal holidays. The technical manager shall ensure that sufficient Contractor employees are present to accomplish the work in accordance with the PWS and other terms and conditions of the contract during the hours 6:00 a.m. – 4:30 p.m., which is considered prime operating hours. Extended hours of work may be required during the week or on weekends to meet priorities. The Contractor shall inform the COR when Government facilities will be required after normal duty hours or on weekends to accomplish assigned tasks. The Contractor shall notify the COR/COR if the work schedule will be changed.

The Contractor shall provide on-call emergency support twenty-four hours per day, seven days per week in response to high priority field requirements or any other emergency situation. The Contractor shall provide a letter of designation to the CO/COR with names and phone numbers of the primary and alternate emergency points of contact. The Contractor shall respond to any inquiry or problem within two hours of initial contact. The points of contact list will be updated by the Contractor as required.

1.4.7.2 Telework

Telework is not authorized for this contract.

1.4.7.3 Overtime/Compensatory Time

The Government reserves the right to request or approve overtime (OT)/compensatory time (comp time) on a case by case basis. Requirements for OT or comp time must include the period of OT/comp time anticipated, contractor employees required, objectives to be accomplished and estimated hours. Upon approval from the COR, the COR will coordinate the requirement with the Technical Manager and the requiring organization. The Contractor must ensure COR authorization is issued prior to incurring OT/comp hours and related costs for the support services.

1.4.7.4 Travel

Travel is not anticipated under this contract. If required, a proposal showing a complete breakdown of all travel charges shall be provided and must be approved in advance by the requiring organization and COR.

1.4.7.5 Observance of Holidays and Facility Closures

Generally, the contractor will not be required to work nor will payment be made by the Government on holidays and administrative leave designated days that work was not required.

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1.4.7.5.1 Observance of Holidays

The following is a list of Federal holidays and administrative leave:

a. New Year's Day, January 1

b. Martin Luther King's birthday, the third Monday in January

c. President's day, the third Monday in February

d. Memorial Day, the last Monday in May

e. Juneteenth Day, June 19

f. Independence Day, July 4

g. Labor Day, the first Monday in September

h. Columbus Day, the second Monday in October

i. Veteran's Day, November 11

j. Thanksgiving Day, the fourth Thursday in November

k. Christmas Day, December 25

l. Any other day designated by Federal statue, executive order, or residential proclamation.

m. Local determination relating to adverse weather conditions, national emergencies, energy conservation, MMAC/Organizational determinations, etc., may require the Center to close. During such periods of closure, contractor employees will not be allowed to work nor will the contractor be compensated.

When any such day falls on Saturday, the preceding Friday is observed and when any such day falls on Sunday, the following Monday is observed. The Contract will not generally be permitted to work on Federal holidays or other days when the FAA work site is closed.

International travel is not expected for this contract, but should a task require performance in a foreign country, local holidays may or may not be observed as well as U.S. holidays. These days vary upon locations and are set by the local United States Embassy.

1.4.7.5.2 Facility Closures

The contractor will not work at the FAA MMAC facility when the FAA MMAC is closed.

In the event of inclement weather or other unanticipated closures the Contractor is direct to consider the following ways to find the FAA MMAC Status.

a. The Center Status Website:

https://my.faa.gov/org/centers/mmac/employee_services/center_status.html (updated by 5:00 AM)

b. The Center Status phone number (405) 954-0040 (updated by 5:00 AM)

c. Television closing scroll bars (updated by 5:00 AM) https://my.faa.gov/org/centers/mmac/employee_services/center_status.html

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1.4.8 Government Access to Contractor Facility

For contract monitoring, Government personnel shall be allowed unannounced access to the Contractor's facilities during normal working hours.

1.4.9 Contractor Access to Government Agencies

When working on FAALC assigned projects, contract personnel shall obtain permission from FAALC before visiting other Government agencies or facilities.

1.4.10 Contractor Access and Operation of FAA Facility Equipment

The FAALC shall coordinate Contractor access to FAA facilities. Designated FAA site personnel have the authority to grant access, and operate the site equipment. The Contractor proposed requirements shall be provided at the time the request for the service is made. Use of FAA equipment may be outside normal duty hours.

The Contractor shall not permit entrance to locked areas by any person other than Contractor personnel engaged in the performance of work in those areas, or personnel assigned to the activity where the Contractor is performing work, without written authorization of the COR. The CO, COR, Office of Facility Management (AMP-1) and Office of Security and Investigations (AHS) personnel, shall have access through any Contractor controlled point providing entry to any Government owned property or facility.

1.4.11 Restricted Areas

The Contractor shall comply with procedures and instructions for restricted areas and obtain proper security clearances when required. This includes signing into and out of the MMAC after hours at the security office at the Security Command Center building west gate, for access to any FAALC building(s). Names of personnel requiring frequent access to restricted areas shall be provided to the COR and CO.

1.4.12 Training

Section 3.3 (POSITION REQUIREMENTS AND QUALIFICATIONS) of this PWS specifies the level of education, training, and experience necessary to perform the work assigned to the contractor under this PWS. These requirements are established as guidelines to be used in the selection of employees. The contractor shall provide employees that meet these requirements at the time of employment. The contractor shall track and maintain records of each employee’s training and education.

All requests for contractor proficiency training will be in writing. Processing of requests for this training will be accomplished by following the FAALC Administrative Operating Procedures pertaining to contractor training.

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When approved by the FAA, contract employees may or shall (depending on the type of training) attend Agency sponsored training considered beneficial to the Agency. Typically this would include sexual harassment, violence in the workplace, race relations, security, safety, environmental, etc.

1.4.13 Status of Activity

The Contractor shall provide the necessary resources, personnel, materials, and services to meet the requirements of this PWS. Project assignment will define the scope, level of support, and deliverables required.

The Contractor shall provide the technician support deemed appropriate by FAALC to accomplish its logistics support mission. Work considered inherently governmental will not be assigned to the Contractor. Work shall include but not be limited to the following areas:

a. Troubleshooting, tear-down, repair, refurbishment, overhaul, assembly, testing, and calibration of test equipment

b. Prototype and Modification testing and Evaluation

c. Provide Sub-contractor Services

d. Metrology Technician Support

Work shall include but not be limited to the following types of test equipment:

a. Radar Test Sets

b. Communication Test Sets and Analyzers

c. Portable Instrument Landing Systems (ILS) Receivers

d. Spectrum and Network Analyzers

e. Oscilloscopes

f. Frequency Counters

g. Power Meters and Sensors

h. Barometers

i. Signal Generators

j. Power Quality Meters and Analyzers

k. Calibration standards

Contractor personnel will have access to similar documentation and information as the Government personnel in the FAALC, except for proprietary information. Work performed under this contract may involve access to information including specifications, engineering requirements, cost estimates and other sensitive data in advance of procurement actions. The Contractor shall not release or communicate any such information or data, whether verbal or written, to any unauthorized persons. The Contractor shall sign any disclosure/procurement integrity statements, as may be required by the Government.

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1.4.14 Project Activity

The various task projects shall include but not be limited to the following:

a. Provide the technical expertise, materials, and fabrication effort to install, test and evaluate equipment and modifications.

b. Evaluate hardware and software documentation, drawings, specifications and cost estimates to implement proposed changes to equipment on a national level.

c. Provide technical support of the FAALC test bed facilities located at MMAC as required.

d. Provide technical support to field organizations through telephone assistance or onsite assistance.

e. The Contractor shall provide input to plan, program, coordinate, estimate, schedule, evaluate resources and execute work assignments.

1.4.16 Subcontracting

The Contractor shall not enter into subcontract agreements without approval of the Contracting Officer. All subcontracts shall include the identity of the subcontractor, the extent of the work, the reason for subcontracting, and the extent of competition in selection of the subcontractor.

1.4.17 Documentation Requirement

All documents submitted to the FAALC, related to project accomplishment, must be developed on electronic media. It shall be compatible with the requisite version Microsoft Word, Excel, Auto Cad, or other software, as required by the FAALC. If requested, the submittal shall be delivered to the FAA on electronic media or hard copy or both. This requirement may include management reports, progress reports, ad-hoc reports, technical drawings, vouchers and other accounting documents as determined by the FAALC.

The Contractor shall maintain individual project files consisting of background information, design notes, and other material for assigned projects.

All case files, calibration procedures, program files, drawings, software, programs, design data, artwork, etc. developed by the Contractor under this PWS become the property of the Government. These items shall be delivered with the final product.

1.4.18 Data Systems Security

Data security must be provided as prescribed by the standard operating procedures of the Office of Information Services for MMAC. These procedures are in accordance with standards prescribed by the Comptroller General for the FAA, the Department of Transportation, the Office of Management and Budget, the Department of Defense, and the Federal Information Processing Standards (FIPS) publications. The Contractor shall comply with FAA Order 1370.121, Information Systems Security Program, and shall be responsible for monitoring and controlling access to all automated system databases via terminal restrictions. The Contractor shall register all personnel authorized to use the computer using Computer Data Access forms as directed by the CO/COR. Only those Contractor personnel authorized shall operate FAA

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Upon termination of employment, the contractor shall delete terminated employees’ assigned passwords from the system.

1.4.19 Stolen, Missing, or Damaged Government Property

The Contractor shall report all missing or damaged Government property to the COR, CO and the Office of Security and Investigations (ASH) using Form AC 1600-5. The report shall be made within one workday of determination that the item(s) is stolen, missing or damaged. The Contractor shall cooperate with ASH, or other Government investigation services conducting investigations or surveys relating to the disposition or status of Government property.

1.4.20 Security Inspections

The Contractor shall be subject to inspections, surveys, analysis, and reviews authorized by FAA directives which are conducted by the Office of Security and Investigations, ASH Office of Personnel Security (AXP). The Contractor shall cooperate fully with ASH in the scheduling and conduct of such inspections, surveys, analysis, and reviews.

1.4.21 Compliance with Security Directives

The Contractor shall comply with all security directives for, but not limited to, information security, industrial security, communications security, and physical security. Examples of secure information include Privacy Act information, information for official use only, proprietary information, and classified information.

1.4.22 Inspection by Regulatory Agencies

The Contractor shall notify the COR/CO by phone immediately upon the arrival of any inspection visit by an agent or agents of any regulatory agency. All inspections should be performed with the COR or alternate present, regardless of type.

1.4.23 Safety Requirements and Reports

All work shall be conducted in a safe manner protecting the environment and in accordance with:

a. 29 CFR 1910 OSHA Standards (General Industry) with special emphasis on 1910.6

Incorporation by reference, 1910.1025 Lead and 1910.1026 Chromium.

b. 29 CFR 1926 OSHA Standards (Construction).

c. National Fire Protection Association (NFPA) National Fire Code and code updates.

d. American National Standards Institute (ANSI) Safety Standards (latest versions) as applicable.

e. FAA Order 3900.19B (and updates) Occupational Safety and Health.

f. AC Order 3900.21G (and updates) Occupational Safety.

g. FAA Order 1900.1G (and updates) FAA Emergency Operational Plan.

h. AC Order 1900.12G (and updates) Aeronautical Center Emergency Operations Plan.

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i. FAA Order 1050.10D (and updates) Protection Control and Abatement of Environmental Pollution at FAA facilities.

j. 40 CFR Parts 1-1400 EPA Regulations.

If the Contractor fails or refuses to comply with safety requirements, the CO may issue a stop work order for all or part of the work until satisfactory corrective action has been taken. Any time lost due to such an order shall not result in time extensions or claims against the Government for excess costs or damages. The Contractor shall be responsible for enforcement of all environmental and safety requirements. The Contractor shall include a clause in all subcontracts that requires compliance of the safety provisions of the primary contract by Subcontractor personnel. The Contractor shall immediately secure any accident scene and resultant wreckage until the scene is released by the accident investigative authority through the CO. If the Government elects to conduct an investigation of any accident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is complete. Safety and health standards consistent with requirements of the Occupational Safety and Health Act (OSHA) shall be observed. Compliance with the environmental regulations issued by the U.S. Environmental Protection Agency (EPA), the Oklahoma Department of Environmental Quality (ODEQ) or other authorized agency shall be observed.

The Department of Labor (DOL), EPA, ODEQ and any other authorized agency upon receiving right of entry from the Environmental and Health Staff, AMP-100, has statutory authority to inspect all places of employment occupied by the Contractor.

AML’s Safety Coordinator will coordinate Safety inspections with the COR. Citations against the Contractor for noncompliance with OSHA standards, EPA, ODEQ or other regulations are a matter for resolution between the Contractor and DOL unless noncompliance is the result of

Government-furnished property or facilities that were not in compliance when furnished to the Contractor. Resolution of any problems of this sort will be handled by the CO and the Contractor. Close liaison shall be established and maintained with Government safety and environmental representatives to ensure that working conditions provide an optimum degree of safety for both Contractor and Government personnel. The Government reserves the right to conduct and investigate the mishaps occurring as a result of Contractor's operation in which there is damage to Government-furnished items or injury or occupational illness involving Government personnel.

1.4.24 Environmental Considerations

1.4.24.1 Regulations/Laws

The Contractor shall comply with all laws, regulations and standards for environmental programs at federal, state and local levels. The Contractor shall also comply with all FAA Aeronautical Center standards, policies and procedures pertaining to environmental issues. Particular attention shall be given to AC Order 1050.4, Mike Monroney Aeronautical Center Spill Prevention and Response Plan.

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All environmental protection matters shall be coordinated with the CO and the primary AMP-100 Environmental Coordinator.

1.4.24.2 Citations

The Contractor will be accountable for violations of environmental laws, regulations, and standards by Contractor personnel. The Contractor shall pay fines and charges for citations and violations of environmental standards when the practices of Contractor personnel are responsible for the penalties.

1.4.24.3 Handling/Managing Hazardous or Toxic Material

The Contractor shall adhere to all federal, state, local and MMAC safety codes and orders as specified. The Government shall provide necessary equipment to handle/manage hazardous waste/material to include pick up of incoming products at the receiving dock and transport. The Government is responsible for hazardous waste disposal and will pick up the hazardous waste material for movement to the onsite disposal point. The Contractor shall properly pack and hold the hazardous waste material in appropriate containers in an approved storage location within their functional area pending pickup after providing required disposal documents to COR.

1.4.25 Accident Reporting

The Contractor shall comply with all EPA and OSHA requirements for record keeping and reporting of all incidents resulting in death, serious injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the CO/COR immediately after each such occurrence. A completed typed original accident report plus one copy shall be delivered to the CO/COR within 2 working days of occurrence.

SECTION 2 - AREAS OF EFFORT

2.1 MANAGEMENT AND ADMINISTRATION

The Contractor shall assign a full-time Technical Manager to this contract. The Technical Manager shall be responsible for the overall management and coordination of contract performance, including the supervision and technical direction of all Contractor personnel. This individual shall serve as the Contractor's central point of contact with the Contracting Officer (CO) and Contracting Officer’s Representative (COR) for all matters related to contract execution and personnel management.

Responsibilities of the Technical Manager include, but are not limited to:

a. Serving as the central point of contact with the CO and COR.

b. Developing and maintaining required program management documents, including the Staffing Plan, Quality Control Plan, Transition-In Plan, and Transition-Out Plan.

c. Managing day-to-day program operations for the Contractor.

d. Maintaining staffing levels in accordance with Government requirements.

e. Providing daily supervision of all Contractor employees.

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f. Notifying the Government POC no later than 30 minutes after the start of a scheduled shift if a Contractor employee is not reporting for duty.

g. Coordinating with the COR on all compensatory time and overtime requests.

h. Addressing and resolving any disciplinary issues involving Contractor employees.

In the event the Technical Manager is temporarily unavailable, the Contractor shall designate an alternate in writing to the COR, who shall assume all responsibilities during the Technical Manager’s absence.

Performance Standards Performance Standard 1: Submission of Monthly Progress Reports

• Objective: Submit a Monthly Progress Report detailing scheduled, completed, and outstanding tasks.

• Standard: The Contractor shall submit a Monthly Progress Report to the COR no later than the 5th business day of each month. The report shall clearly identify all tasks scheduled, completed, and outstanding for the reporting period.

• Acceptable Quality Level (AQL): 100% on-time submission; no more than one late or incomplete report per quarter.

• Method of Surveillance: Government review of submitted reports, including timeliness, completeness, and accuracy.

Performance Standard 2: Personnel Absence Notification and Vacancy Fill Timeliness

• Objective: Notify the Government POC when a Contractor employee will be absent and ensure vacant positions are filled promptly.

• Standard:

o Absences: The Contractor shall notify the Government POC within 30 minutes after the shift begins if an employee will be absent.

o Vacancies: Vacant positions must be filled within 60 calendar days from the date the COR notifies the Contractor of the requirement to fill the position. The position is considered filled when the new employee reports to duty following successful Government security approval.

• Acceptable Quality Level (AQL): 100% compliance required. No more than one late notification or vacancy exceeding 60 days per contract year.

• Method of Surveillance: COR tracking of notifications, vacancy durations, and employee onboarding dates.

2.2 TEST EQUIPMENT REPAIR & CALIBRATION SUPPORT SERVICES

2.2.1 METROLOGY

The contractor shall provide metrology technician services to the various FAALC Group/Product Divisions to help assure that test equipment meets the serviceability, reliability, and availability requirements. These services include troubleshooting, repair, assembly, installation, calibration, and certification within the guidelines of ISO-9001/IEC 17025 and ANSI/NCSL Z540-1 national standards, FAA and FAALC standards, and job order instructions.

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2.2.2 Test Equipment/Subsystem/Component/Troubleshooting, Repair, Test and

Calibration

The Contractor shall be responsible for troubleshooting, repairing, testing, and calibrating test equipment to restore unserviceable equipment to a fully serviceable condition. Equipment subject to repair may include, but is not limited to: oscilloscopes;

spectrum analyzers; network analyzers; logic analyzers; LCR (Inductor, Capacitor, Resistor) analyzers; radar, communication, and Instrument Landing System (ILS) test sets; multimeters; power meters and power sensors; signal and function generators;

frequency counters; and other specialized electronic systems and equipment.

The repair process may involve disassembly and reassembly, circuit analysis, fault isolation, component-level repair, and replacement of defective parts. Prior to calibration, all items shall be inspected for serviceability and assigned a unique identification number to ensure traceability throughout the calibration and certification lifecycle.

Performance Standard 1:

• Objective: Ensure all items submitted for calibration are inspected and assigned a unique identification number.

• Standard: 100% of items designated for calibration must be inspected for serviceability and labeled with a unique identification number traceable through the Contractor’s documentation system.

• Acceptable Quality Level (AQL): 100% compliance required. No more than one discrepancy per reporting period.

• Surveillance Method: Government inspection of equipment records, documentation logs, and random sampling.

Upon completion of repair, the Contractor shall perform all required calibration and certification processes in accordance with ISO 9001, ISO/IEC 17025, ANSI/NCSL Z540- 1, and all applicable Federal Aviation Administration (FAA) and FAA Logistics Center (FAALC) standards. The Contractor shall ensure that a calibration certificate is completed for each item, including equipment ID, calibration date, due date, technician identification, and traceability to applicable standards.

The calibration certificate must be securely affixed to the equipment or packaged with the item in a clearly visible and legible format.

Performance Standard 2:

• Objective: Ensure calibration certificates are attached to all equipment upon completion of calibration.

• Standard: 100% of calibrated equipment shall be returned with an attached calibration certificate that meets FAA and applicable industry standards.

• Acceptable Quality Level (AQL): 100% compliance required. No more than one discrepancy per reporting period.

• Surveillance Method: Periodic inspection of returned equipment, review of calibration documentation, and random audits.

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All repair and calibration steps, including inspections and certification results, shall be documented and made available for Government review upon request. Noncompliance with these performance standards may result in rejection of work, return of equipment at the Contractor’s expense, withholding of payment, or other remedies in accordance with contract terms

2.3.3 Workload Priorities/Turn-Around Times

The supervisor will review assigned priorities to all job. Any item may have its priority status changed at any time. The Contractor shall respond to the changed priority upon receipt of the change from the Government. Workload Priority History is broken down by task and number of work orders in Priorities based on fiscal year (FY). Turn-around time shall start as “Day Zero” when the Contractor receipts the Government for the workload item to be serviced.

SECTION 3 - PERSONNEL REQUIREMENTS

3.1 GENERAL REQUIREMENTS:

The Contractor shall be responsible for employing qualified personnel to perform the duties defined in this PWS. The Contractor shall only assign personnel to this contract who have the professional experience and other qualifications necessary to perform the tasks required in this PWS. The Contractor must have the personnel, organization, and administrative control necessary to ensure that each project is completed satisfactorily. If questions arise that the Contractor is using other than qualified personnel, the Contractor shall provide proof that personnel do possess proper qualifications and experience.

After award of contract, the Contractor shall submit to the COR a resume for each person to be assigned to this contract. The requiring government organization will review resumes for purposes of determining that applicants meet the requisite qualifications of paragraph 3.3 POSITION REQUIREMENTS AND QUALIFICATIONS of the PWS. Exceptions for submission may be made in the case of incumbent employees for which a resume has been provided and on file with the requiring organization.

Exceptions or waiver to requisite journeyman level qualifications are covered under Section 3.3 of this PWS. FAALC shall review resumes and notify the Contractor of their determination of waiver based on the qualifications of the applicant.

The number and type of personnel positions may be amended due to normal employee attrition or a change in FAALC assigned workload. The Contractor shall submit resumes to the FAA COR for review of qualifications prior to filling vacant positions.

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3.2 Government Review of Proposed Contractor Personnel

a. New Personnel. The Contractor shall provide the Government COR with a resume and any applicable professional qualification documents (i.e., diplomas, licenses, training certificates, etc.) for personnel proposed for assignment to this contract. The Government will review submitted documents to ensure that personnel qualifications meet contract requirements. The Government may request additional documentation or clarifications substantiating individual qualifications if deemed necessary.

Government approval of individual qualifications is required prior to assignment of that individual to the contract.

b. Incumbent Personnel. Contractor personnel who have been providing services to the FAALC under an existing predecessor contract may be deemed to be qualified to continue providing the same type services in the same labor category as assigned. The Contractor shall submit the name and labor category of such incumbent personnel proposed for assignment to this contract of satisfactory performance. The Government will approve or disapprove assignment of these incumbent personnel to the new contract.

3.2.1 Waiver of Experience and Qualification Requirements.

The Contractor may request the Government waive mandatory experience and/or other qualification requirements for personnel proposed for assignment to this contract. Waiver requests shall identify the requirement(s) for which the waiver is being requested and provide an explanation of how the requirement(s) have been satisfied by other means. At its sole discretion, the Government may approve or disapprove waiver requests.

3.2.2 Removal of Contractor Personnel

The Government may withdraw a previously issued approval of assignment of Contractor personnel to this contract and direct that the individual be removed from the contract based on the individual not meeting Government expectations or requirements for personal, professional, or performance standards.

3.2.3 Changes to Staffing Levels

The Contracting Officer may increase or decrease the numbers of assigned Contractor employees in any particular contract labor category, or assigned to the contract as a whole. Such changes may be caused by funding availability, changes in workload levels, or changes in workload technical requirements.

3.2.4 Training

When advantageous to the Government, training may be provided by the Government at no cost to the contractor or paid for by the contractor and reimbursed by the Government.

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The Contractor shall be required to reimburse Government-paid training costs if the contractor employee does not remain in the position for one year from the date of training, unless the Government waives reimbursement.

When a contract employee receives government funded training for a specific task, the employee must remain in the position for which the task specific training is provided for no less than 12 months from the completion of training course(s) or the contractor must reimburse the government for the training.

Training records shall be made available to the CO/COR upon request.

The Contractor shall maintain operator license records for Contractor personnel operating Government-furnished equipment. Operator qualifications to use the equipment/vehicles must be verified and documented.

The Contractor shall develop a security briefing for all contract employees at the beginning of contract performance, for newly hired employees, and for all employees on a recurrent basis at least once each year. The Contractor shall provide copies of the briefing to the CO/COR for review.

The Contractor shall at Contractor’s cost, ensure that all contract employees responsible for handling or managing hazardous waste, have received training in such handling or management. The Contractor shall provide evidence of training received, e.g., certificates of training, to the COR prior to the start of contract performance. Contract employees shall receive refresher training annually, at Contractor expense.

3.3 TECHNICAL MANAGER GENERAL REQUIREMENTS:

The Contractor shall designate a Technical Manager for the contract. The Technical Manager shall be responsible for the management and coordination of the contract.

The Technical Manager shall act as the central point of contact with the Government. The Manager shall have the authority to represent and commit the Contractor in dealing with the Government.

The Technical Manager shall be physically located at an established Oklahoma City contract facility or an on-site MMAC facility. The manager may work an alternate work schedule with approval from the FAA.

Should the Technical Manager be temporarily absent, an individual shall be designated in writing to act as alternate. The CO and COR shall be notified of the name of the individual to act as alternate.

3.4 POSITION REQUIREMENTS AND QUALIFICATIONS

It is anticipated that only the following labor categories will be necessary to perform the work required.

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3.4.1 Technical Manager

a. Experience At least ten years’ experience in managing a metrology laboratory activity and supervising a technical staff including technicians. At least five years personal experience in metrology support for test equipment is required. Experience in managing and providing metrology support for NAS systems is highly desired.

b. Knowledge. Knowledge of FAA systems, and equipment is highly desired.

c. Education. An associate’s degree or its equivalent in Electronic, Software, Electrical or Mechanical Technology is required.

3.4.2 Metrology Technician

This labor category includes the following levels and associated required years of experience:

Category/Level Years of Experience Metrology Technician I 2 Metrology Technician II 5 Metrology Technician III, 10

a. Knowledge Level I. Technician I positions must have knowledge and have performed the following activities. Calibrate items such as oscilloscopes;

spectrum, network, and logic analyzers; radar, communication, and ILS test sets; multimeters; power meters and power sensors; phase meters; signal and function generators; frequency counters; LCR analyzers; and other specialized systems equipment. With supervision, test, troubleshoot, repair, overhaul, modify, install, and calibrate a variety of standard and nonstandard test equipment.

b. Knowledge/Experience Level II. Technician II positions must have knowledge and performed the following activities. Repair, maintain, and calibrate items such as oscilloscopes; spectrum, network, and logic analyzers; radar, communication, and ILS test sets; multimeters; power meters and power sensors; phase meters; signal and function generators; frequency counters; LCR analyzers; and other specialized systems equipment. Test, troubleshoot, repair, overhaul, modify, install, and calibrate a variety of standard and nonstandard equipment with a minimum of guidance or procedures. Perform repairs which are often complicated by critical tolerances or accuracies.

c. Knowledge/Experience Level III. Technician III positions must have knowledge and have performed the following activities. Technicians shall demonstrate the required knowledge of metrology laboratory methods and procedures. Technicians select, modify, set-up, calibrate, install, and operate

21 | P a ge a variety of precision measurement equipment including special test stations and mockups in support of laboratory tests or prototype and first-article acceptance and calibration tests. Technician must have experience maintaining calibration reference standards, transferring the integrity of reference standards to working standards, develop new calibration methods when not specified or well established. Technicians exercise skill in using computer systems and software to maintain a calibration recall system, maintain records and work control documents, isolate defects in unconventional specialized equipment, and develop procedures, schematics and diagrams.

d. Education (All Levels). Precision Measurement Equipment (PME) certification from a Military Technical School, or Associate of Applied Science (A.A.S.) degree in electronics, or certified PME training record

3.5 SPECIAL SECURITY CONTROLS AND PROCEDURES

3.5.1 Security Controls

The Contractor shall comply with all federal laws regulations, policies, and contractual clauses including 3.14-2 Contractor Personnel Suitability Requirements, as well as physical, technical, and information security controls to ensure compliance to the Federal Information Security Management Act (FISMA). The contractor shall provide the CO and COR with a recurring, updated Contractor’s Personnel Report, that provides required information about employees working under the scope of this contract.

3.5.2 Security Training

The Contractor shall ensure system operations personnel are trained in the proper procedures for recognizing and reporting security incidents.

The Contractor shall ensure all system users receive information systems security (ISS) awareness training within 30 business days of contract award, upon hiring of subsequent employees, and to all employees on a recurrent, annual basis.

The FAA will provide contractors with annual security awareness briefings IAW all orders related to FAA ISS, including but not limited to FAA Order 1370.106,ISS Awareness and Training. The contractor shall ensure all contract employees complete the computer-based SAVI (Security Awareness Virtual Initiative) training online and offline.

3.5.3 Identification Badges

All Contractor employees shall be required to wear Government issued identification badges when working in Government facilities, as well items identified in 3.14-4

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Access to FAA Facilities, Systems, Government Property, and Sensitive Unclassified Information.

3.5.4 Security Background Data

The Contractor shall ensure a background investigation (BI) Tier 1 NACI investigation is completed in accordance with 3.14-2 Contractor Suitability Requirements for all contract employees.

3.5.5 Screening Requirements

The following security screening requirements are applicable for all personnel hired by Contractor or responsible to the Contractor for the performance of work under the scope of this contract.

All contractor personnel and sub-contractor personnel performing work under the scope of this contract shall currently possess or be able to favorably pass a BI. In addition, the contractor maybe required to obtain and maintain a Tier 6 background investigation.

3.5.6 Notification of Personnel Change

The Contractor shall provide written notice to the COR via electronic transmission, no later than one workday after any personnel changes occur. Personnel changes include but are not limited to name changes, resignations, terminations and reassignment (i.e.to another contract).

3.5.7 Off-Boarding Procedures

Off-Boarding Procedures in accordance with clause 3.14-4: Access to FAA Facilities, Systems, Government Property and Sensitive Unclassified Information. The contractor must comply with all guidelines outlined. The original FAA Contractor Employee Off-Boarding 242 must be submitted to the designated FAA Point of Contact (POC) overseeing the contract, and a copy must be provided to the Contracting Officer's Representative (COR), no later than 10 days before the scheduled separation date.

This requirement covers all contractor employees who depart while a contract is still active (including resignation, termination, etc. or upon final contract completion.)

Failure of a contractor to properly comply with these requirements shall be documented and considered by the Government when completing contractor performance reports.

3.5.8 General Security Responsibilities during Performance

The contractor shall ensure its employees follow the general procedures governing physical, environmental, and information security described in the various FAA, and

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Government, regulations pertaining thereto, good business practices, and the specifications, directives, and manuals for conducting work to generate the services and products as required by this contract. Contractor personnel shall be responsible for the physical security of their area.

3.5.9 General

Any information made available to the contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any persons except as necessary in the performance of contract requirements.

3.5.10 Non-Disclosure Agreements

When the Government determines to be appropriate, contractor employees shall execute a non-disclosure agreement as a condition to access any sensitive but unclassified information.

SECTION 4 - FACILITIES, SUPPLIES AND EQUIPMENT

4.1 FACILITIES:

4.1.1 Contractor Furnished Facilities:

The Contractor may be required to establish an Oklahoma City office to accomplish some of the requirements of this PWS. If established, this office shall be conveniently located near the MMAC. The facilities shall be consistent with the quality of office space normally utilized by Government agencies. If established, this will be accomplished by way of a supplemental agreement.

4.1.2 Government Furnished Facilities:

Contract technician personnel will be located at the MMAC. To the extent space is available, Contract technical management personnel will be located at the MMAC.

The following services will be provided when…