6973GH-20-R-00153-0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

5. PROJECT NO. (If applicable)2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ.NO.

PAGE OF PAGES

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6)

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

CODE

9A. AMENDMENT OF SOLICITATION NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended , by one of the following methods: (a) By completing

Items 8 and 15, and returning is extended, is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required.)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

(x) A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO THE AUTHORITY OF:

D. OTHER (Specify type of modification and authority) appropriation date, etc.) SET FORTH IN ITEM 14.

E. IMPORTANT: Contractor is not, is required to sign this document and return

ORDER NO. IN ITEM 10A.

1 9

0001 09/02/2020

AAQ-731 FAC. & AVIATION SAFETY ACQ

FAA AERONAUTICAL CENTER

PO BOX 25082

BLDG 014-AHQ, ROOM 233A

AAQ0731-AFN

OKLAHOMA CITY OK 73125

AAQ-731 FAC. & AVIATION SAFETY ACQ

FAA AERONAUTICAL CENTER

PO BOX 25082

BLDG 014-AHQ, ROOM 233A

AAQ731-AFN

OKLAHOMA CITY OK 73125

x

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

separate letter or telegram which includes a reference to the solicitation and amendment number. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT

THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted , such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted ; or (c) By ___________ x x

6973GH-20-R-00153

copies to the issuing office.

08/20/2020

(x)

Period of Performance: 12/15/2020 to 12/14/2025

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)15A. NAME AND TITLE OF SIGNER (Type or print)

15C. DATE SIGNED 16B. CONTRACT AUTHORITY 15B. CONTRACTOR/OFFEROR 16C. DATE SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

Stephanie Riddle

Except as provided herein, all terms and conditions of the document referenced in Item 9 A or 10A, as heretofore changed, remains unchanged and in full force and effect .

The purpose of this amendment is to revise L.7 Instructions for Preparation and Submission of Proposals (f) Section II - Technical Documentation, revise M.5 Evaluation Factors Factor 1 - Past Performance Experience Information and Factor 2 - Past Performance Surveys, revise M.5 Factor 4 - Qualified Resources, incorporate a revised Statement of Work, add Questions and Answers attachment., add Environmental Certificate attachment, add Occupational Health and Safety Certificate attachment, and add Quality Management Certificate attachment.

FIRST: L.7 Instructions for Preparation and Submission of Proposals (f) Section II - Technical Documentation is hereby revised as follows:

FROM: (1) Offeror is required to provide documentation that demonstrates the experience of the offeror on projects same/similar to that described in the Statement of Work.

(A) Factor 1 (Past Performance Experience Information): Demonstrate the experience of offeror and/or proposed team, including subcontractors, on projects same/similar to that described in the SOW for the ISO 9001/14001/45001 Surveillance & Recertification Audits.

The Offeror shall complete a minimum of two (2), but no more than five (5), "Past Performance Experience Information" forms, attached to the SIR (Section J, Attachment 3) in responses to this factor. All blocks must be filled in and data should be accurate, current, and complete. All projects submitted must have been underway or completed within the last five (5) years through the closing date identified on the SIR. Each project provided must be valued at or over $100,000. If the Offeror does not have prior prime contracts to cite, then the Offeror may cite instances on which it has served as a primary subcontractor.

If any of the information required is not included in the form then the Offeror will be considered non-responsive and evaluated as unacceptable.

(B) Factor 2 (Past Performance Surveys): Offerors shall have current or past customers complete the attached Past Performance Survey (PPS) attached to the SIR (Section J, Attachment 4). A minimum of two (2) but no more than five (5) completed PPS's shall be submitted directly from the offeror's customer to the Contracting Officer no later than the SIR closing date. All PPS submitted must show the projects are underway or completed within the last 5 years through the closing date. The Offeror's Past Performance must demonstrate/possesses relevant past performance for projects (or greater than) the complexity and breadth of the ISO 9001/14001/45001 Surveillance & Recertification Audits. Offerors shall provide evidence to show that the PPS was provided to the primary reference by no later than 10 days prior to the SIR closing date along with the instructions to provide the completed PPS to the Contracting Officer by no later than the SIR closing date. This evidence shall be provided for all PPS for the Offeror.

The Offeror will complete Page 1 of the PPS and then provide the surveys to their references, who will in turn complete and return the surveys directly to the Contracting Officer by the SIR closing date.

CAUTION: Offerors are cautioned that the FAA may use the data provided by other sources in evaluating past performance. Offerors will be given an opportunity to rebut information considered negative and relevant to the evaluation. While the FAA may consider data from other sources, the burden of providing thorough and complete past performance data rests with the Offeror.

The Offeror's ability to meet contract obligations in a timely manner is an area of particular importance. A proposal should demonstrate acceptable past performance on projects of same or similar scope, complexity, and magnitude as the ISO 9001/14001/45001 Surveillance & Recertification Audits.

Each PPS submitted shall be for work that is valued at or over $100,000.

The Offeror shall also submit a list of a minimum of two (2) but no more than five (5) Past Performance POC's with their proposal that:

Are knowledgeable of the firm's past performance; AND Are willing to be interviewed by the Government using the PPS; AND Include the POC's name, agency, phone number, and email address

TO: (1) Offeror is required to provide documentation that demonstrates the experience of the offeror on projects same/similar to that described in the Statement of Work.

(A) Factor 1 (Past Performance Experience Information): Demonstrate the experience of offeror and/or proposed team, including subcontractors, on projects same/similar to that described in the SOW for the ISO 9001/14001/45001 Surveillance & Recertification Audits.

The Offeror shall complete a minimum of two (2), but no more than five (5), "Past Performance Experience Information" forms, attached to the SIR (Section J, Attachment 3) in responses to this factor. All blocks must be filled in and data should be accurate, current, and complete. All projects submitted must have been underway or completed within the last five (5) years through the closing date identified on the SIR. Each project provided must be valued at or over $20,000. If the Offeror does not have prior prime contracts to cite, then the Offeror may cite instances on which it has served as a primary subcontractor.

If any of the information required is not included in the form then the Offeror will be considered non-responsive and evaluated as unacceptable.

(B) Factor 2 (Past Performance Surveys): Offerors shall have current or past customers complete the attached Past Performance Survey (PPS) attached to the SIR (Section J, Attachment 4). A minimum of two (2) but no more than five (5) completed PPS's shall be submitted directly from the offeror's customer to the Contracting Officer no later than the SIR closing date. All PPS submitted must show the projects are underway or completed within the last 5 years through the closing date. The Offeror's Past Performance must demonstrate/possesses relevant past performance for projects (or greater than) the complexity and breadth of the ISO 9001/14001/45001 Surveillance & Recertification Audits. Offerors shall provide evidence to show that the PPS was provided to the primary reference by no later than 10 days prior to the SIR closing date along with the instructions to provide the completed PPS to the Contracting Officer by no later than the SIR closing date. This evidence shall be provided for all PPS for the Offeror.

The Offeror will complete Page 1 of the PPS and then provide the surveys to their references, who will in turn complete and return the surveys directly to the Contracting Officer by the SIR closing date.

CAUTION: Offerors are cautioned that the FAA may use the data provided by other sources in evaluating past performance. Offerors will be given an opportunity to rebut information considered negative and relevant to the evaluation. While the FAA may consider data from other sources, the burden of providing thorough and complete past performance data rests with the Offeror.

The Offeror's ability to meet contract obligations in a timely manner is an area of particular importance. A proposal should demonstrate acceptable past performance on projects of same or similar scope, complexity, and magnitude as the ISO 9001/14001/45001 Surveillance & Recertification Audits.

Each PPS submitted shall be for work that is valued at or over $20,000.

The Offeror shall also submit a list of a minimum of two (2) but no more than five (5) Past Performance POC's with their proposal that:

Are knowledgeable of the firm's past performance; AND Are willing to be interviewed by the Government using the PPS; AND Include the POC's name, agency, phone number, and email address

SECOND: M.5 Evaluation Factors Factor 1 Past Performance Experience Information is hereby revised as follows:

FROM: Factor 1 - Past Performance Experience Information

Evaluation Criteria: The Government's Technical Evaluation Team will review the project experience of the offeror, including subcontractors, on projects provided in response to Factor 1. Offerors must meet all of the following minimum acceptability standards to receive an "ACCEPTABLE" on this factor:

Offeror must have a minimum of two (2) projects that are same/similar to that of the work required in the project specifications and this solicitation; AND

Each project submitted must be valued at or over $100,000; AND Projects submitted must have been completed, or underway, within the last 5 years through the closing date of the SIR.

Failure to demonstrate the minimally acceptability standards under this factor will result in an "UNACCEPTABLE" rating and possible elimination from further consideration for contract award.

Factor 2 - Past Performance Surveys

Evaluation Criteria: The Contracting Officer will review each Offeror's PPS submission to ensure that the Offeror has provided evidence to show that the PPS, described in Provision L.3, Instructions for the Preparation and Submission of Proposals, was provided to the primary reference by no later than 10 days prior to the SIR closing date along with instructions to provide the completed PPS to the Contracting Officer by no later than 10 days prior to the SIR closing date with instructions to provide the completed PPS to the Contracting Officer by no later than the SIR closing date for a minimum of two (2) but no more than five (5) Past Performance Surveys. Failure of the offeror to timely provide this information will result in the offeror being eliminated from further consideration. The Contracting Officer may use any/all other sources of past performance information for same/similar work, or other projects available to the Government to include but no limited to the Past Performance Experience Information from Factor 1. The Contracting Officer may contact Past Performance POC's submitted for both Factors 1 and 2.

Offerors must demonstrate the following minimum acceptability standards to receive an "ACCEPTABLE" rating on this factor:

Each PPS submitted is for work that is valued at or over $100,000; AND Each PPS submitted must have received a response of "Acceptable" in all areas; AND All PPS submitted must show the projects are underway or completed within the last five (5) years through the closing date identified on the SIR; AND All past or current references must recommend awarding similar contracts or using the offeror again for future work and reflect positive performance of the work requirements; AND/OR Evidence to show that the PPS was provided to the primary reference by no later than 10 days prior to the

SIR closing date along with instructions to provide the completed PPS to the Contracting Officer by no later than the SIR closing date. This evidence shall be provided for all PPS for the Offeror.

Failure to demonstrate the minimally acceptable criteria under this factor will result in an "UNACCEPTABLE" rating and elimination from further consideration for contract award.

TO: Factor 1 - Past Performance Experience Information

Evaluation Criteria: The Government's Technical Evaluation Team will review the project experience of the offeror, including subcontractors, on projects provided in response to Factor 1. Offerors must meet all of the following minimum acceptability standards to receive an "ACCEPTABLE" on this factor:

Offeror must have a minimum of two (2) projects that are same/similar to that of the work required in the project specifications and this solicitation; AND

Each project submitted must be valued at or over $20,000; AND Projects submitted must have been completed, or underway, within the last 5 years through the closing date of the SIR.

Failure to demonstrate the minimally acceptability standards under this factor will result in an "UNACCEPTABLE" rating and possible elimination from further consideration for contract award.

Factor 2 - Past Performance Surveys

Evaluation Criteria: The Contracting Officer will review each Offeror's PPS submission to ensure that the Offeror has provided evidence to show that the PPS, described in Provision L.7, Instructions for the Preparation and Submission of Proposals, was provided to the primary reference by no later than 10 days prior to the SIR closing date along with instructions to provide the completed PPS to the Contracting Officer by no later than 10 days prior to the SIR closing date for a minimum of two (2) but no more than five (5) Past Performance Surveys. Failure of the offeror to timely provide this information will result in the offeror being eliminated from further consideration. The Contracting Officer may use any/all other sources of past performance information for same/similar work, or other projects available to the Government to include but no limited to the Past Performance Experience Information from Factor 1. The Contracting Officer may contact Past Performance POC's submitted for both Factors 1 and 2.

Offerors must demonstrate the following minimum acceptability standards to receive an "ACCEPTABLE" rating on this factor:

Each PPS submitted is for work that is valued at or over $20,000; AND Each PPS submitted must have received a response of "Acceptable" in all areas; AND All PPS submitted must show the projects are underway or completed within the last five (5) years through the closing date identified on the SIR; AND

All past or current references must recommend awarding similar contracts or using the offeror again for future work and reflect positive performance of the work requirements; AND/OR

Evidence to show that the PPS was provided to the primary reference by no later than 10 days prior to the SIR closing date along with instructions to provide the completed PPS to the Contracting Officer by no later than the SIR closing date. This evidence shall be provided for all PPS for the Offeror.

Failure to demonstrate the minimally acceptable criteria under this factor will result in an "UNACCEPTABLE" rating and elimination from further consideration for contract award.

THIRD: M.5 Evaluation Factors Factor 4 - Qualified Resources is hereby revised as follows:

FROM: Factor 4 - Qualified Resources

Evaluation Criteria: The Government's Technical Evaluation Team will review the qualified resources of the Offeror provided in response to Factor 4. Please note that resourcing for the project is not limited to the three roles identified below; offerors are welcome to propose larger teams. The offeror must be accredited by the ANAB National Accreditation Board (or equivalent) and authorized to provide current certification(s) to demonstrate board accreditation. Each resource allocated to the project will be evaluated on their years of experience and skills. Offerors must meet all of the following minimum acceptability standards to receive an "ACCEPTABLE" on this factor:

LABOR CATEGORY

QUALIFICATION REQUIREMENTS

Lead Auditor

Lead Auditors must be registered with the Registrar Accreditation Board (RAB) or another similar body; be certified in any or all of the ISO 9001, ISO 14001, and ISO 45001 standards; and have at least six years of experience performing audits to the ISO 9001, ISO 14001, and OHSAS 18001 / ISO 45001 standards. Lead auditors must have experience and ability to audit large multi-site organizations. Lead auditors must have at least two years of experience performing audits for government agencies. Lead Auditors must have, at a minimum, a bachelor’s degree in the field of work governed by the position they are assigned to (if applicable to the position) or certification of formal training in the field of work governed by the position.

Support Auditor Support Auditors must be registered with the Registration Accreditation Board (RAB) or another similar body for the standard for which they audit. Each proposed Support Auditor must have a minimum of four years of audit experience for their respective standard as well as two years of auditing government agencies.

ISO 14001 auditors must have at least four years of experience with environmental compliance. ISO 45001 auditors must have at least four years of experience with Occupational Safety and Health compliance. ISO 9001 auditors must have at least four years of experience with quality management system compliance.

Project Manager/Registered

The PM/RLA must have a minimum required experience within the

Lead Auditor (RLA) stated functional discipline. Experience must include a practical and theoretical understanding of surveillance and recertification audits with a minimum of 6 years’ experience in creating ISO 9001, ISO 14001, and ISO 45001 based systems, or similar comparable experience.

The PM/RLA will also need to have held national/international certifications as Lead Auditor for a minimum of 3 years.

Failure to demonstrate the minimally acceptability standards under this factor will result in an "UNACCEPTABLE" rating and possible elimination from further consideration for contract award.

TO: Factor 4 - Qualified Resources

Evaluation Criteria: The Government's Technical Evaluation Team will review the qualified resources of the Offeror provided in response to Factor 4. Please note that resourcing for the project is not limited to the three roles identified below; offerors are welcome to propose larger teams. The offeror must be accredited by the ANAB National Accreditation Board (or equivalent) and authorized to provide current certification(s) to demonstrate board accreditation. Each resource allocated to the project will be evaluated on their years of experience and skills. Offerors must meet all of the following minimum acceptability standards to receive an

"ACCEPTABLE" on this factor:

Lead Auditor Lead Auditors must be certified with the Exemplar Global or the International Registry of Certificated Auditors; be certified in any or all of the ISO 9001, ISO 14001, and ISO 45001 standards; and have at least six years of experience performing audits to the ISO 9001, ISO 14001, and ISO 45001 standards. Lead auditors must have experience and ability to audit large multi-site organizations. Lead auditors must have at least two years of experience performing audits for government agencies. Lead Auditors must have, at a minimum, a bachelor’s degree in the field of work governed by the position they are assigned to (if applicable to the position) or certification of formal training in the field of work governed by the position.

Support Auditor Support Auditors must be certified with the Exemplar Global or the International Registry of Certificated Auditors or another similar body for the standard for which they audit. Each proposed Support Auditor must have a minimum of four years of audit experience for their respective standard as well as two years of auditing government agencies.

ISO 14001 auditors must have at least four years of experience with environmental compliance. ISO 45001 auditors must have at least four years of experience with Occupational Safety and Health compliance. ISO 9001 auditors must have at least four years of experience with quality management system compliance.

Project Manager/Certified Lead Auditor

The PM must have a minimum required experience within the stated functional discipline. Experience must include a practical and theoretical understanding of surveillance and recertification audits with a minimum of 6 years’ experience in creating ISO 9001, ISO 14001, and ISO 45001 based systems, or similar comparable experience. The PM will also need to have held national/international certifications as Lead Auditor for a minimum of 3 years.

FOURTH: The FAA is restricting award to only accredited Certification Bodies and no subcontracting is allowed.

FIFTH: A revised Statement of Work dated September 2, 2020 is hereby incorporated.

SIXTH: Questions and Answers attachment dated September 2, 2020 is hereby incorporated.

SEVENTH: Environmental Certificate attachment dated 17 September 2008 is hereby incorporated.

EIGHTH: Occupational Health and Safety Certificate attachment dated 29 September 2010 is hereby incorporated.

NINETH: Quality Management Certificate attachment dated 15 January 2009 is hereby incorporated.

TENTH: The Proposal Date remains as Thursday, August 24, 2020 at 2:00 p.m. CT.

ELEVENTH: All other terms and conditions remain unchanged and in full force and effect.

STATEMENT OF WORK

(SOW)

FAA’s Mike Monroney Aeronautical Center (MMAC)

ISO 9001, ISO 14001, and ISO 45001 Registrar Services

September 2, 2020

Page ii

Table of Contents

1.0 BACKGROUND

2.0 PURPOSE

3.0 SCOPE

4.0 CONTRACTOR QUALIFICATIONS

5.0 DELIVERABLES AND PERFORMANCE REQUIREMENTS

5.1 OTHER MISCELLANEOUS REQUIREMENTS

6.0 EQUIPMENT, MATERIALS, AND FACILITIES

7.0 FAA RESPONSIBILITIES

8.0 PERFORMANCE LOCATION AND HOURS

The government will provide hardware and/or software to the contractor to complete assigned tasks during the period of performance. The government must retain hardware/software media/tools provided as Government Furnished Equipment as stated herein or purchased with funds provided under this Statement of Work

9.0 TRAVEL

11.0 PERIOD OF PERFORMANCE

1.0 Background

The Mike Monroney Aeronautical Center is an ISO Certified governmental complex located in Oklahoma City, OK. The MMAC provides technical training, facility management functions, logistical support, and Federal Shared Services including financial, information security, and other technology solutions in support of the National Aerospace System.

MMAC organizations requiring ISO audits for industry certification include the MMAC Office of the Director (AMC), the FAA Academy (AMA), Facility Management (AMP), the Logistics Support Facility (AML), Aeronautical Center Acquisitions Services (AAQ-700), and the Enterprise Services Center (AMK). AMA provides technical training for the agency, other aviation organizations, including other governmental and non‐governmental employees (both domestic and international). AML provides support for aviation safety and airspace management. This support includes centralized maintenance/repair of National Airspace Systems equipment as well as; supply chain management, warehousing, distribution, and other logistics support services. AMK is a Federal Shared Services provider in Financial Services, Information Systems Security, and Technology Solutions. AMK customers include FAA and DOT organizations, and external agencies who have agreements in place with the ESC. AMP provides facility support functions including emergency operations and physical security services. AAQ‐700 provides contract award and administration support services.

Various tenant organization located on the MMAC campus are included in the scope of ISO 14001 only.

These organizations include the Office of Aerospace Medicine (AAM), the NAS Engineering Group, (AJW-14), the Office of Foundational Business (AFB) Flight Standards Division (AFS), Aeronautical Information Services (AJV-A), and the DOT Transportation Safety Institute (TSI). AAM operates the Civil Aerospace Medical Institute (CAMI) where they provide medical certification, research, education, and occupational health services. AJW-14 provides engineering support for the National Airspace System (NAS) systems. AFB is responsible for developing, maintaining, and operating national programs for the registration of United States civil aircraft and certification of airmen. AFS develops, delivers, and manages airmen standards, publications and testing as well as policy, training and oversight.

AJV-A develops, publishes, and disseminates aeronautical charts and products to support aviation and the NAS. TSI provides safety training courses for all modes of travel, covering the transport of either people or material. International Organization for Standardization (ISO), an internationally recognized business practice, was designed to provide methods for organizations to achieve and demonstrate compliance with international standards. The aviation industry has already made significant in-roads into establishing the ISO business model. Industry best practices necessitate that the Mike Monroney Aeronautical Center’s (MMAC) AMC lines of business maintain its compliance with international standards in order to effectively provide and foster continual improvement in the areas of Quality, Environmental and Occupational Safety and Health management. It is incumbent upon AMC organizations to manage the quality process and educate AMC's workforce in continual process improvement. The most effective means to achieve this goal is for AMC and its organizations to maintain the following certifications: ISO 9001, ISO 14001, and ISO 45001.

Initial certifications occurred for the following standards on the following dates: ISO 9001 on January 15, 2009 (last recertification in July 2020, i.e., 9001:2015); ISO 14001 on September 17, 2008 (last recertification in September 2020, i.e., 14001:2015); and OHSAS 18001 on September 29, 2010 (last recertification in 2019, i.e., 18001:2007). The MMAC will migrate certification from OHSAS 18001:2007 to ISO 45001:2018 in September 2020.

2.0 Purpose

The MMAC Environmental and Occupational Safety and Health Management and the BMx systems are fully integrated quality management systems designed to manage and track internal Center processes and standards. Registrar services are needed to sustain certification to these standards with no lapse in certification. Identifying economics of scale is a primary goal of the MMAC.

Manage and maintain the Mike Monroney Aeronautical Center’s (MMAC) ISO quality process and registration. This effort requires Project Manager/Certified Lead Auditor and assistant lead auditor services with appropriate ISO 9001, ISO 14001, and ISO 45001 expertise, experience, and technical qualifications to successfully support AMC's effort in obtaining and maintain ISO registration.

3.0 Scope

ISO 9001 SCOPE: Vendor will conduct annual external audits of the AMC Business Management System (BMS) of AMC supported organizations and provide a written report detailing AMC’s conformity to BMS requirements and ISO 9001:2015 standards. All ISO 9001 services will be provided remotely and/or through electronic media; remote audit viability will be determined by the FAA.

ISO 9001 Scope Supported Organization [Approx.] Number of Employees

AMA 704

AMC 18

AMK 948

AMP 229

AAQ-700 69

TOTAL/APPROX. SIZE 1968

ISO 14001/ISO 45001 SCOPE: Vendor will conduct annual external audits of the Aeronautical Center physical environment and provide a written report detailing AMP’s compliance and alignment with ISO 14001:2015, and ISO 45001:2018 standards, as applicable. When feasible, services will be provided remotely and/or through electronic media; remote audit viability will be determined by the FAA.

ISO 14001 audit scope includes All organizations (exceptions listed below) occupying MMAC Oklahoma City Airport Trust (OCAT) leased property as well as FAA operations conducted within the Thomas Road warehouse. This includes contractor operations.

Exclusions from scope:

• Crude oil pumping stations located on MMAC property; pumping stations are not controlled by the MMAC

• Flight Program Operations (AJF) aircraft maintenance and engineering services at MMAC Hangar 8 and Hangar 9; Flight Program Operations (AJF) Flight Program Operations has a stand-alone Environmental Management System and maintains ISO 14001 self-certification from the

FAA.

• Oklahoma City Airport Trust (OCAT). The MMAC leases the land and some of the buildings on campus. OCAT routinely hires their own contractors to perform work on their behalf. The MMAC has minimal control or influence over OCAT contractor activities.

ISO 45001 audit scope only includes AMC-1 Direct Report organizations occupying MMAC Oklahoma City Airport Trust leased property, FAA Logistics Center, FAA operations conducted at the Thomas Road warehouse, and the Transportation Safety Institute. This includes contractor operations.

ISO 45001 Scope

AMA 671

ABP 8

AMC 18

ESC 929

AML 767

AMP 224

AAQ-700 62

DOT 44

TOTAL/APPROX. SIZE 2723

ISO 14001 Scope

AMA 671

ABP 8

AMC 18

ESC 929

AML 767

AMP 224

AAQ-700 62

ATO ( AJV-A, AJW-14, AJI) 912

AVS (AAM, AFS, AFB) 645

DOT 44

Misc. Tenant Staff (OIG) 6

TOTAL/APPROX. SIZE 4286

4.0 Contractor Qualifications

ISO 9001: All auditors must have successfully completed attendance in an Exemplar Global or International Registrar of Certified Auditors (IRCA) certified ISO 9001 LA course.

ISO 14001 & ISO 45001: All auditors must have successfully completed attendance in an Exemplar Global or International Registrar of Certified Auditors (IRCA) certified ISO 14001 & ISO 45001 Lead Auditor course, as applicable.

Individual team members do not need to be certified to all of the three standards; however, the collective team must constitute the required certifications and experience to complete the audits in accordance with this SOW. The positions and the minimum qualifications considered necessary for performance of the work are as follows; the FAA will have final approval of auditors assigned to work this contract.

Registration services include, but are not limited to, certification audits, surveillance audits, recertification audits, and other registrar services as needed. Registration services shall be coordinated and ordered as separate tasks with individual task statements of work. The Contractor must be accredited by the ANSI- ASQ National Accreditation Board ANAB (or equivalent) and authorized to provide third party certification services. The Contractor shall provide all personnel and services in order to meet the requirements and deliverables specified in individual task orders. The Contractor have the ability to provide detailed plans, tools, and timelines to facilitate concurrent audits of the management systems and their plans to maximize operations and reduce duplication of efforts where practicable. Such plans must also address actions to preclude the lapse of certification during alignment/integration activities. The Contractor must be able to provide concurrent audits of the three systems and an integrated audit of the Environmental and Occupational Safety and Health Management System. The FAA and the Contractor will negotiate an acceptable audit schedule and audit plan. The FAA anticipates that concurrent audits will be completed within one workweek (Monday – Friday). The Contractor will provide adequate staffing to provide the concurrent/integrated audits within one workweek. The Contractor will respond to all requests from the FAA within 2 calendar days from date of receipt of all communications. Due dates, travel, and tentative audit schedules will be coordinated prior to the issuance of individual task orders.

The offeror must be accredited by the ANAB National Accreditation Board (or equivalent) and authorized to provide third party certification services; the offeror must provide current certification(s) to demonstrate board accreditation. One PM (certified by Exemplar Global or the International Registry of Certificated Auditors) will need to work directly with AMC to perform the services required by this contract with at least a second part time auditor to assist with audit and technical activities. The part time auditor(s) will be required to have successfully completed an accredited lead auditor course, have at least 3 years of experience implementing ISO series standards in an organization, and at least 3 years of filed experience. Auditors should be recognized as an Exemplar Global, the International Registry of Certificated Auditors (IRCA) provisional auditor or lead auditor, as applicable.

The PM will serve in a full-time capacity on this contract and will be considered Key Personnel. The program Point of Contact at the FAA MMAC will be the FAA Program Manager or the COR.

Lead Auditor Lead Auditors must be certified with the Exemplar Global or the International Registry of Certificated Auditors; be certified in any or all of the ISO 9001, ISO 14001, and ISO 45001 standards; and have at least six years of experience performing audits to the ISO 9001, ISO 14001, and ISO 45001 standards.

Lead auditors must have experience and ability to audit large multi-site organizations. Lead auditors must have at least two years of experience performing audits for government agencies. Lead Auditors must have, at a minimum, a bachelor’s degree in the field of work governed by the position they are assigned to (if applicable to the position) or certification of formal training in the field of work governed by the position.

Support Auditor Support Auditors must be certified with the Exemplar Global or the International Registry of Certificated Auditors or another similar body for the standard for which they audit. Each proposed Support Auditor must have a minimum of four years of audit experience for their respective standard as well as two years of auditing government agencies.

ISO 14001 auditors must have at least four years of experience with environmental compliance. ISO 45001 auditors must have at least four years of experience with Occupational Safety and Health compliance. ISO 9001 auditors must have at least four years of experience with quality management system compliance.

Project Manager/Certified Lead Auditor

The PM must have a minimum required experience within the stated functional discipline. Experience must include a practical and theoretical understanding of surveillance and recertification audits with a minimum of 6 years’ experience in creating ISO 9001, ISO 14001, and ISO 45001 based systems, or similar comparable experience. The PM will also need to have held national/international certifications as Lead Auditor for a minimum of 3 years.

5.0 Deliverables and Performance Requirements

All deliverables must be in a form that complies with the applicable ISO requirements and industry standards.

• MISCELLANEOUS TASKS: PROVIDE MASTER SCHEDULE/OPENING MEETING

o Provide a detailed audit schedule (i.e., dates, events, times, locations, team members) no later than 60 calendar days prior to each scheduled audit Actual schedule dates are dependent on the availability of funds and other requirements of the Federal Aviation Administration; Audit schedule is determined by current certification date requirements, i.e., triennial recertifications and annual surveillance audits, as applicable

The contractor must maintain a single project schedule from which various project reports must be produced o Hold opening and closing meetings to outline audit expectations.

• CONDUCT SURVEILLANCE AUDITS

o Scope: ISO 9001, ISO 14001, ISO 45001 o Conduct current ISO standard surveillance audit to maintain existing certification IAW current ISO standards o Provide professional advice and participate in external audit activities with qualified personnel to perform the audit activities o Review and advise on all documents prepared by Divisions in support of their implementation, to include corrective actions and reporting o Quality Control: The contractor must conduct evaluations of performance to assure that task outcomes are met, and to evaluate contract compliance o Review and verify the effectiveness of process measures o Certain tasks may require the contractor to attend internal meetings to achieve an understanding of an assignment and make report of progress towards certification

• CONDUCT INTERNAL RECERTIFICATION AUDITS

o Scope: ISO 9001, ISO 14001, ISO 45001 and Migration o Conduct triennial ISO recertification audit IAW current ISO standards o Document Review

Review and advise on all documents prepared by Divisions in support of their implementation, to include corrective actions and reporting

Formally evaluate all documents submitted for review to determine, document, and formally report:

• Compliance against the applicable ISO requirements and/or current standard

• Consistency with other organizational documents

• Other issues that may impact registration o Quality Control: The contractor must conduct evaluations of performance to assure that task outcomes are met, and to evaluate contract compliance

• MISCELLANEOUS TASKS: REPORTS AND PRESENTATIONS

Provide professional recommendations to organizations in regards to internal corrective actions, i.e., identification, resolution of issues and concerns or conflicts associated with the ISO certification process An annual Report will be submitted to the FAA Program Manager and COR, due at the end of each audit, summarizing the overall project performance with respect to:

Problems and/or issues Deliverable performance Contract compliance

The report will be transmitted to the FAA Program Manager with a copy to the COR and to the organization originally submitting the document, when applicable, or as directed by the Program Manager

• MISCELLANEOUS TASKS: CLOSE-OUT

o Debrief management of the area audited at the end of each audit day or as agreed to o Hold a closing meeting at the conclusion of each audit to recap the debriefings and to advise on the overall audit output

5.1 Other Miscellaneous Requirements

Performance on hold because of the unavailability of funds and other FAA requirements will begin within 5 calendar days of written notice to proceed from the Contracting Officer.

The contractor must comply with existing and evolving FAA guidance, policies, and procedures.

Session Materials and Advisory Services: Any materials developed under this contract are the property of the government. In addition the government may use and retain all materials developed.

Session materials developed during the period of this contract on behalf of the MMAC are the property of the Federal Aviation Administration.

6.0 Equipment, Materials, and Facilities

The FAA will provide the contractors with workspace within offices located at the MMAC for the duration of this contract. The government will provide the following equipment to all contractor personnel while ON-SITE at customer locations: desk space, meeting rooms, local telephone service, and access to the internet. The contractor will not have access to FAA internal network systems. The contractor will return all Government Furnished Equipment and Materials at the end of the contract performance period.

A government escort will accompany the contract employee(s) at all times while they are in performance of their duties. The contract employee will be issued a Daily Escort required visitor pass. Contractor personnel visiting any Government facility in conjunction with this contract shall be subject to the Standards of Conduct applicable to Government employees. Site-specific regulations regarding access to classified or sensitive materials, computer facility access, issue of security badges, etc. shall be provided as required. The Contractor shall coordinate all visiting activities with the appointed COR and the FAA Program Manager(s).

The FAA will reproduce any materials needed for this project that do not involve copyright materials that have not been approved for reproduction.

7.0 FAA Responsibilities

This statement of work was not formed as nor is it to be administered or performed as personal services.

Accordingly, the Contractor shall designate appropriate and sufficient supervisory personnel to meet task outcomes. Contractors supervisors will provide day-to-day supervision of all contract personnel including, but not limited to, work assignments and performance monitoring, payroll records, leave approval and monitoring, etc. At no time will Contractor personnel be supervised by FAA managers or other FAA personnel. The FAA will provide, as needed by the Contractor and its employees, limited assistance in the form of technical and policy guidance through the assigned COR.

Formal communication channels exist and will be utilized at all times between the auditor, the MMAC, and any MMAC employees or MMAC contract personnel. If the auditor requires information from MMAC contractor personnel, the auditor must initiate the request through the Contracting Officer’s Representative (COR), depending on the information requested. The specific tasks and assignments, as well as the dates of travel, are to be determined by and coordinated with the FAA Program Manager(s) with travel preauthorization facilitated by the COR.

8.0 Performance Location and Hours

The government will provide hardware and/or software to the contractor to complete assigned tasks during the period of performance. The government must retain hardware/software media/tools provided as Government Furnished Equipment as stated herein or purchased with funds provided under this Statement of Work.

The contractor services shall be maintained and be consistent with Government personnel working hours Monday through Friday (excluding Federal holidays) unless otherwise specified. Primary hours of performance for contractor personnel, unless otherwise specified, are from 8:00 am to 4:30 pm CST. Any services that qualify as remote services should be provided remotely or through electronic media and must be confirmed with the FAA Program Manager and COR to determine eligibility. All deliverables that are provided electronically must be compatible with existing FAA software/hardware. Standard Center operating hours are Monday through Friday from 6 am to 6 pm CST, excluding holidays unless otherwise specified.

The Registrar services desired by MMAC will be performed at the following government sites.

Federal Aviation Administration Mike Monroney Aeronautical Center 6500 S. MacArthur Blvd.

Oklahoma City, OK, 73169

9.0 Travel

Dates and location of travel are to be determined by the FAA Program Manager and the contractor auditing team and coordinated with the COR. Travel requires final approval by the Contracting Officer.

Travel will be required to each location being audited and will be defined and approved, in advance of actual travel performance by the CO or COR. Applicable receipts must be submitted with the invoice prior to cost reimbursement for travel expenses. Travel expenses will be reimbursed in accordance with the Federal Travel Regulations (www.gsa.gov), AMS contract cost principles for travel costs, the terms and conditions of the contract and AMS Clause 3.3.2-2 Reimbursement for Travel and Subsistence.

11.0 Period of Performance

The period of performance is 12/15/2020 through 12/14/2025. The period of performance for the resultant contract will be effective for one (base) year from the date of award with four additional one-year option periods. Options may be exercised when it is determined to be in the best interest of the Government to continue this service.

SIR/RFO 6973GH-20-R-00153 Surveillance Audits and Recertification

Questions and Answers

1. QUESTION: There is a requirement that past performance information be for contracts of greater than

$100,000. This requirement unfairly limits competition and presumes that such projects would be comparable to the SIR/RFO issued by the SIR/RFO issued by the FAA.

ANSWER: Amendment 0001, Sections L.7 and M.5 have lowered the requirement to $20,000.

2. QUESTION: Auditors can be trained or they can be certified which includes accredited training (note the term “registered” is used which is not a term used in our industry. If the Agency is seeking auditors including the project manager to be “certified” then the SIR should be revised to ensure consistency in the use of that term which means much more than “trained.”) . The SIR/RFO requires a trained auditor in one section and then references certified auditors in the evaluation criteria. The language should be consistent between the requirement and the evaluation criteria. In addition, the reference to the Registrar

Accreditation Board (RAB) which is non-existent entity and has not existed in 15 years should be replaced by Exemplar Global or the International Registry of Certificated Auditors (IRCA).

ANSWER: The Statement of Work has been revised. Amendment 0001, Section M.5 Factor 4 – Qualified

Resources has been revised.

3. QUESTION: ISO 17021 and the IAF do not permit the subcontracting of certification activities. The FAA should limit responses from Offerors who are accredited Certification Bodies (CB) otherwise the award could result in the rescission of any certificate issued by a CB whose services were subcontracted from a non-CB.

ANSWER: Amendment 0001 has added a statement regarding subcontracting.

4. QUESTION: Please provide a copy of the current certificates for each standard (note: please do not reply that these documents are covered by FOIA or will be provided post-award. The certificates are public documents and must be verified by any accredited CB as being valid and free from suspension, revocation, or the threat of suspension or revocation at the time of bidding).

ANSWER: The certificates have been added as attachments in Amendment 0001.

5. QUESTION: State the areas, if any, determined by the MMAC within the ISO 9001 standard to be not applicable to its scope. If the MMAC replies that all areas of ISO 9001 are applicable, then it must have evidence to demonstrate that all areas of the standard have been effectively implemented within its QMS.

ANSWER: There are no exclusions; all areas apply (as evidenced by the above 9001 cert)

6. QUESTION: Using Annex B in the attached IAF MD 5 document (pages 25-28), provide the risk category for the ISO 14001 EMS (note: this category affects audit duration and would be known by the current incumbent CB).

ANSWER: The FAA cannot perform a risk assessment based on non-FAA documents and processes.

Further, it ambiguous which complexity categories apply to the MMAC, since this is not an FAA document; the document lists multiple examples within the different complexity categories that are similar to types of activities performed at the MMAC.

7. QUESTION: Using Annex C in the attached IAF MD 5 document (pages 30-33), provide the complexity category for the ISO 45001 OHSAS (note: this category affects audit duration and would be known by the current incumbent CB).

ANSWER: The FAA cannot perform a risk assessment based on non-FAA documents and processes.

Again it is ambiguous which complexity categories apply to the MMAC, since this is not an FAA document; the document lists multiple examples within the different complexity categories that are similar to types of activities performed at the MMAC.

8. QUESTION: Has the MMAC been issued any MAJOR nonconformances in the past 3 years for any of the

3 standards? If yes, provide specifics on which standard and how many nonconformances were classified as

MAJOR.

ANSWER: One OHSAS 18001 major nonconformance in 2017– failure to implement and complete correction action in the timeframe required by the registrar.

9. QUESTION: Has the MMAC maintained continuous ISO 9001, ISO 14001, and ISO 45001 certification without interruption since first achieving certification for each standard?

ANSWER: The MMAC has maintained continuous ISO 9001, 14001, and OHSAS 18001 certifications.

Certification for 45001 will not be completed until after the September 1-4…