STATEMENT OF WORK.pdf

STATEMENT OF WORK

Flight Program Operations

Aircraft Cleaning

September 27, 2017

I. Introduction

The Federal Aviation Administration (FAA), Flight Program Operations, has a requirement for aircraft cleaning and servicing of lavatories. Locations that these services will be performed include the Mike

Monroney Aeronautical Center (MMAC), Oklahoma City, OK; Atlanta Airport, Atlanta, Georgia; Atlantic

City Airport, Atlantic City, New Jersey; Battle Creek Airport, Battle Creek, Michigan; Alliance Airport, Fort

Worth, Texas; and Sacramento Metro Airport, Sacramento, California.

This contract shall cover aircraft cleaning services for 37 aircraft total. Three aircraft are located at each of the following locations, Atlanta, Atlantic City, Battle Creek and Sacramento for a total of 12 aircraft. Nine aircraft are located in Fort Worth. The remaining 16 aircraft are located in Oklahoma City at the MMAC.

The contractor shall provide personnel located with a 50-mile radius of each location to respond, if necessary to “pop-up” missions and urgent calls as identified below.

II. Aircraft Cleaning Services

The regular hours for aircraft servicing are from 1500 through 2330 (3:00 p.m. through 11:30 p.m.) Monday through Friday, except Federal Holidays. The shift start times are flexible based on the aircraft flight schedule; however, each shift will be 8 hours. Shift flexibility is required due to the changing flight schedule and occasional “pop-up” missions associated with National disaster response.

The Contractor shall provide all the labor, materials, and equipment for aircraft cleaning and servicing, to include, but not limited to cleaning rags, metal polish, aircraft wash, appropriate interior cleaners, including carpet extractor machines and orbital polishers for exterior cleaning, and all required fall and hearing protection equipment. All equipment and materials must be approved by the Contracting

Officer’s Representative (COR). The FAA shall provide all electrical power, lighting, stands necessary to clean and service the aircraft, water, lavatory, potable water service carts and waste facilities.

The contractor is expected to follow the manufacturers’ procedures and guidelines for cleaning and servicing the aircraft. The FAA shall furnish the current procedures and guidelines for each aircraft upon award. The procedures and guidelines will remain the property of the government and shall not be removed from the premises.

Services are required even when the primary employee is absent for any reason. In the event the primary employee is on scheduled leave or extended absence for any reason (extended absence is defined as 3 days or more) the contractor must provide a fully trained and airport authorized replacement employee. Failure to provide a replacement employee shall be actionable under the default clause of this contract.

Services shall be performed on the following aircraft:

a. Located at the MMAC

i. 2 each Lear Jet, LR-60’s

ii. 8 each Beechcraft, BE-300’s

iii. 3 each Challenger 601, 1 each Challenger 604, and 2 each Challenger 605.

b. Located at Atlanta, Georgia

i. 3 each Beechcraft, BE-300’s

c. Located at Atlantic City, New Jersey

i. 3 each Beechcraft, BE-300’s

d. Located at Battle Creek, Michigan

i. 3 each Beechcraft, BE-300’s

e. Located at Fort Worth, Texas

i. 9 each Beechcraft, C90GTi

f. Located at Sacramento, California

i. 3 each Lear Jet, LR-60’s

NOTE: During the course of this contract, the models and types of aircraft operated by FAA at all locations may change. The quantity of aircraft covered by this contract shall not exceed 37 aircraft without the mutual consent of the contractor and the FAA.

Contract employees must meet the standard AMS requirements, to include, passing a background investigation that meets the investigative requirements for the position along with requirements for FAA issued

Contractor PIV ID Media and Airport ID Media.

Background Investigation:

https://www.opm.gov/investigations/

ID Badge online application:

https://www.opm.gov/investigations/

III. General Requirements for Aircraft Cleaning:

All work shall meet the standards specified herein and shall be accomplished in conformance with approved and accepted standards of the industry; OSHA, EPA, equipment manufacturers; all applicable activity, local, state, and federal standards; all applicable building and safety codes as well as the aircraft manufacturers recommended cleaning and servicing instructions.

The general cleaning requirements for each aircraft are to obtain an appearance free from dirt, bugs, exhaust streaks, oil stains and spots. Washing the exterior with water may not be necessary if the same results can be obtained by wiping the aircraft with spray cleaner and cloth. The contracted worker is not expected to https://www.opm.gov/investigations/ https://www.opm.gov/investigations/ accomplish all the duties listed below in one shift, on all aircraft. The FAA Aircraft Maintenance lead mechanic at each location will identify aircraft to be serviced each day.

IV. All Aircraft Weekly Cleaning (or upon return from each flight)

a. Interior Cleaning: Requirements include the vacuuming of carpets and seats, spot cleaning of stains in carpeting, seats, and headliner; also cleaning the cockpit displays and gauges, interior windows, wall panels, counter tops, lavatory seat and deck, entryway steps and hand rails and emptying the trash. Also included are the lavatory and galley cabinets and drawers.

b. Exterior Cleaning: Wipe down all external surfaces (i.e. wheels, cowlings, leading edge surfaces).

c. Aircraft Windows: Glass and Plastic: Brushes and abrasive clothes shall not be used on the aircraft windows. Only clean, soft lint free cloths should be used. Exterior windows shall be rinsed with water prior to wiping with a cloth to remove abrasive particles. Some of the aircraft windows are glass while others are plastic. Upon award, the COR will inform the contractor which windows are glass and plastic. Only the approved aircraft window cleaner for the type of aircraft and window being cleaned shall be used. The aircraft manufacturer’s procedures outlining window cleaning will be followed at all times.

d. Aircraft cockpit: Vacuuming, dusting and cleaning the aircraft instruments and display screens shall be done with care so damage is not inflicted to the aircraft. Only clean, soft, lint free cloths

(micro-fiber) and dust brushes shall be used on aircraft instruments and displays. Only approved anti-static fluids shall be sprayed directly onto instruments and displays.

e. Aircraft headliner: The aircraft headliners may require spot cleaning. Areas should be tested prior to cleaning to insure the cleaning agent will not stain headliner. Some headliners require dry cleaning agents only and will stain if a water-based product is used. It is the responsibility of the contractor to determine how to clean the headliner.

f. Interior paneling and siding: The interior paneling and siding varies with each aircraft but will require regular cleaning. Areas should be tested to determine if paneling will stain.

i. Silks/delicates – Shall be cleaned in accordance with OEM standards.

ii. Fire Blocked Fabrics – Shall be cleaned using only FAA approved solutions to maintain the integrity of the fire blocking capability.

iii. Upholstery – Shall be cleaned in accordance with OEM standards.

V. All Aircraft Monthly Cleaning

a. Aircraft Seats: Cloth seats will be cleaned monthly and will require treatment to prevent stains as required. Leather seats be cleaned monthly and will require a leather cleaner and conditioner.

b. Interior cleaning of the galley (when installed) to include the oven/microwave interiors and surrounding area as well as galley cabinets and drawers.

VI. All Aircraft Semi-Annual Cleaning

a. Wet Wash Exterior Surfaces: Prior to washing exterior surfaces AMEG will tape off all required areas to include pitot static ports etc. Using manufacturers approved soap and a soft brush, the exterior wash shall include the upper and lower surfaces of the wings, flaps, fuselage, engine cowlings, pylons and stabilizers. The landing gear, wheels and landing gear doors shall also be cleaned. Exterior windows shall be cleaned using the manufacturers approved cleaner and a soft cloth. Aircraft windows shall not be washed with a brush. Aircraft shall be rinsed free of dirt and soap residue, water spots or stains. Upon completion, AMEG will perform the lubrication process.

b. Polishing Unpainted and Painted Surfaces: Unpainted surfaces, known as brightwork, require polishing to remove surface corrosion and to enhance their appearance. These areas shall be polished when oxidation begins to appear using an orbital buffer or by hand with non-abrasive cleaning/polishing solution. Surrounding painted and plastic surfaces (such as light lenses) should be masked off to prevent damage. Surfaces should be left with a mirror like finish and all debris associated with polishing shall be removed. Painted surfaces require polishing to protect the high gloss exterior finish of the entire aircraft and in specific areas to remove stubborn stains, typically around exhaust areas.

Polishing on unpainted aluminum will be required on all the aircraft. Areas to be polished are the leading edges of the aircraft wings, horizontal and vertical stabilizers, engine inlets, and the cockpit window frames. The areas should be masked off to prevent damage to painted surfaces.

The aluminum should be polished either by hand or by using orbital buffers, non-abrasive pads and a non-abrasive aluminum cleaning polish. All processes shall meet manufacturer’s specifications.

c. Aircraft Carpets: Routine cleaning of the carpets can be accomplished with a vacuum followed with spot cleaning. Semi-annually, the carpets shall be cleaned using a hot water extraction machine and a mild detergent pre-spray. The pre-spray shall be rinsed with a mild acid rinse approved for carpet cleaning. All soap residues shall be rinsed out with care not to wet the carpet backing. After cleaning, carpet blowers shall be installed to speed up the drying time. It is critical that the carpet backing does not get wet. If the carpet backing gets wet, corrosion may affect the aircraft floorboards. The contractor is expected to attempt to remove carpet stains such as coffee, grease and oils, and common food or drink spots. If a determination is made that the carpet cannot be cleaned and must be removed, the FAA will remove and re-install the carpet.

VII. All Aircraft Maintenance Check Cleaning

a. Prior to aircraft induction for maintenance checks in Oklahoma City, an exterior cleaning will be completed. This will include all items listed in Section VI. All Aircraft Semi-Annual Cleaning.

Upon completion of aircraft maintenance checks, aircraft shall receive an exterior and interior cleaning. This will include items listed in Sections IV, V and VI. All Aircraft Weekly, Monthly and

Semi-Annual Cleaning.

b. Strip and Seal De-Ice Boots: De-ice boots on the horizontal stabilizer and wings shall be cleaned and preserved in accordance with the manufacturers and aircraft maintenance manuals. It is the responsibility of the contractor to properly treat the de-ice boots and the Government’s responsibility to provide the updated manufacturers and aircraft manuals for reference.

VIII. General Requirements for Aircraft Servicing

Servicing requirements include draining and refilling the lavatory and potable water systems.

Lavatories shall be cleaned and re-serviced after every flight, as needed. The minimum requirement is once per week.

The FAA shall ensure the contractor is trained on the proper lavatory and potable water servicing procedures for each aircraft model.

The contractor shall ensure all contract employees have current tetanus and Hepatitis B vaccines.

a. Management: The FAA Contracting Officer Representative (COR) shall manage the total work effort associated with the Aircraft servicing of FAA aircraft. Included in this function are a full range of management duties including, but not limited to, planning, scheduling, establishing, and maintaining records, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary technical expertise to ensure the performance of the work is in accordance with sound and efficient technical practices.

b. Work Control: The FAA COR shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress.

The site Task Manager shall plan and schedule work and assign materials and equipment. FAA furnished equipment shall be the responsibility of the contractor. Verbal scheduling and status reports shall be provided when requested by the COR.

c. Work Schedule: The FAA COR and the Contractor shall schedule and arrange work that will allow the least interference with the aircraft flight schedule and allow maximum labor utilization while aircraft are in the hangar. Normal aircraft availability is between the hours of 1500 and 2330

(3:00 pm and 11:30 pm CST). The Contractor may, with the approval of the FAA COR, clean and service the aircraft at times other than those specified above.

d. Staffing: The Contractor shall continuously maintain an adequate staff with suitable technical expertise to ensure work is completed when primary employee is away for any reason.

e. General Requirements and Procedures/Standards: All work shall meet the standards specified herein and shall be accomplished in conformance with approved and accepted standards of the industry, equipment manufacturers, all applicable activity, local, state, and federal standards, all applicable building and safety codes as well as the aircraft manufacturers recommended cleaning and servicing instructions.

i. When the Contractor completes work on an aircraft, it shall be free of missing components or defects which would prevent it from functioning as originally intended or designed.

ii. During and at completion of work, debris shall not be allowed to spread unnecessarily into adjacent areas or accumulate in the work area itself. All such debris, excess material, and parts shall be cleaned up and removed at the completion of the job and/or at the end of each workday.

iii. Upon completion of work, a Line Station Supervisor shall be notified so inspection of work can be completed.

f. Replacement, Modernization, Renovation: During the term of the contract, the Government may replace, renovate, or improve equipment, systems, facilities, components, and fixtures at the

Government’s expense and by means not associated with this contract. All replace, improved, updated, modernized, or renovated equipment, fixtures, facilities, components, and systems shall be maintained, operated, and/or repaired by the Contractor at no additional cost to the

Government unless such changes result in an increase or decrease in contract requirements.

Changes, replacements, or deletions, which result in an increase or decrease in contract requirements, will result in adjustments to the contract price in accordance with the “CHANGES” clause, Section 1.

g. Work Outside Regular Hours: Except as may otherwise be specified, all work shall be performed during the Government’s regular working hours. If the Contractor or COR desires to carry on work on Saturday, Sunday, holidays, or outside regular working hours, he/she must request approval from the CO. The COR may also schedule work on weekends for the contractor

(overtime) upon approval of the CO and agreement from the contractor personnel.

h. Continuity of Services: To ensure continuity of essential services, the Contractor shall be prepared to fully commence work on the start date of this contract, and should not assume that

Government or previous Contractor employees will be available to guide, direct, or specifically orientate each Contractor employee.

i. All Contractors performing aircraft lavatory servicing and cleaning must have current Hepatitis B vaccine.

j. Work to be completed at Alliance in Fort Worth, Texas must coordinate access through General

Manager-FBO, Alliance Aviation Service at 817-224-6000.

IX. Government Furnished Property and Services

In accordance with the “GOVERNMENT PROPERTY (FIXED-PRICED CONTRACTS)” clause in Section I, the Government will provide the Contractor the use of certain Government owned facilities, equipment, and materials for use only in connection with this contract. The use of Government furnished property and services for other purposes are prohibited. All such facilities, equipment and materials will be provided in “as is” condition.

a. Government Furnished Facilities – Aircraft Cleaning/Servicing: The Government will furnish or make available to the Contractor the following facilities: all stands, electrical power, lighting, water, lavatory and potable water service cart, and waste facilities necessary to clean and service applicable aircraft listed in Part II.

Should the Contractor choose to use the Government furnished facilities, adequate precautions shall be taken by the Contractor to prevent fire hazards, odors, and vermin.

At the completion of the contract, all equipment shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

b. The Government shall furnish appropriate training for all lavatory servicing equipment to include proper procedures for disposal of all waste.

X. Contractor Furnished Property and Services:

a. Aircraft Cleaning and Servicing: The contractor shall be responsible to furnish all items for aircraft cleaning and servicing except for items provided by the Government as listed in Part I, Section IX.

XI. End Results/Deliverables:

This section describes 1) the products and tangible end results that are expected from each task contained in the previous sections, 2) the date each deliverable is due, and 3) the government acceptance criteria.

a. Schedule and Acceptance: The contractor must ensure that all deliverables conform to FAA branding and applicable formatting requirements or as approved by the COR. The Contractor must submit the following deliverables as specified in this SOW:

Note: All days are business days unless otherwise noted. Due dates established at time of requirement must be documented, including development schedules and draft reviews in respective monthly reports.

Item End Result/Deliverable Due Date Acceptance Criteria

IV. Weekly Cleaning Weekly, Friday

The weekly cleaning shall be inspected by site Task Manager

V. Monthly Cleaning Last Business day of month

The monthly cleaning shall be inspected by site Task Manager

XII. Place of Performance

a. Work will be performed at the Mike Monroney Aeronautical Center (MMAC), 6500 South

MacArthur Blvd., Hangar 8 & Hangar 9, Oklahoma City, Oklahoma, 73169.

b. Work will be performed at Bldg. 301 Aux-5, Atlantic City International Airport, Atlantic City, New

Jersey, 08234.

c. Work will be performed in Atlanta, Georgia at ATL Line Station Maintenance Section, 4185

Martin Luther King Jr. Drive, Atlanta, Georgia, 30336.

d. Work will be performed at 16085 South Airport Road, Battle Creek, Michigan, 49015.

e. Work will be performed at 2221 Alliance Blvd, Suite 400, Fort Worth, Texas, 76177.

f. Work will be performed at Sacramento Metro Airport, 6349 Lindberg Drive, Sacramento, California, 95837.

XIII. Security and Badging Requirements

All contractors will be required to complete FAA badging requirements. This will include finger printing and background investigations. Certain facilities will have additional requirements as listed below. Contacts will be provided by the COR to the contractor for required badging.

a. Atlantic City, New Jersey will require an additional access media badging to access the flight line and the facility.

b. Fort Worth, Texas will require additional access media badging to access the flight line and the facility.

VI.

Semi-Annual Cleaning

Last business day of 2nd and 4th quarters

The Semi-Annual cleaning shall be inspected by site Task Manager

VII. Annual Cleaning Last business day of the 4th quarter

The Annual cleaning shall be inspected by site Task Manager

Overtime (OT) Requests

As Required by the COR

As Identified within the SOW.

The Contractor must provide details on the overtime work completed in the Monthly report as OT is completed in the previous month

Monthly Status Reports

2nd business day of the following month

The Monthly Status Reports are accurate, complete, submitted on time in the CO approved format and is prepared in accordance with the SOW; Appendix A.

c. Sacramento, California will require additional access media badging to access the flight line and the facility.

XIV. Work Hours

Contract services must be performed at the site Monday through Friday, Federal Holidays excluded. Contractor is to perform services 40 hours per week, 8 hours per day for 5 days. Any variation in the schedule must be approved by the COR. (Regular working hours are 1500 – 2330

CST, refer to Pg. 3 Section II). All work performed outside of the 40 hours per week will be considered overtime. Sufficient funding for Night Differential (ND) and Overtime (OT) shall be on the task for the stated type of work.

a. Overtime: Overtime is defined as time worked by a Contractor’s employee in excess of the employee’s normal work week. Overtime will be paid as premium hours (pay time and a half) for hours worked above 40 hours. Written approval for overtime must be obtained in advance from the Contracting Officer.

Although OT is not anticipated, all work performed outside of the 40 hours per week will be considered OT. Sufficient funding for the OT must be on the task for the stated type of work before it can be worked. As required, the COR will process an OT request via email for the CO approval.

As required by the COR, the Contractor must provide an Overtime (OT) Request for approval prior to working the requested time. The OT Request must contain the following information:

Name of Employee

Pay Period the OT will take place

Date and Time the OT will be worked

Work Required

Total estimated hours required to perform the work

The Contractor must provide details on the overtime work completed in the monthly report as the OT is completed.

XV. Transition/Close Out Plan

Approximately four weeks prior to the Task Order’s end date, the FAA will require the Contractor to provide the following:

a. A financial report

b. A final status report that includes a projection of activities for the remainder of the Task Order

c. A closeout meeting with the FAA (details and participants to be determined by the FAA)

All FAA security badges, if issued, must be turned in to the COR by closeout of the Task Order.

Appendix A – Sample Monthly Status Report

SAMPLE MONTHLY STATUS REPORT

REGULATION AND CERTIFICATION INFRASTRUCTURE FOR ABC PROGRAM

CONTRACT NO. DTFAWA-XXXXX

TASK ORDER NO. DTFAWA-XXXXXX

- Monthly Status Report - Period: mm/dd/yy-mm/dd/yy

I CONTRACT SUMMARY

Contract Name: ABC, Program Office: Code, Section

Contracting Officer: Name

TOR: name, code, tel#

Alternate TOR: name, code, tel#

Contractor Project Manager: name, code, tel#

Contract Period of Performance: mm/dd/yy –mm/dd/yy

II CONTRACT PROFILE

The contractor is providing technical and implementation support to for the abc program.

III WORK PROGRESS SUMMARY

1. Milestones

DELIVERABLES DUE DATE

Monthly Status Report NLT the xth day of each month zyx required documents As Directed

2. Work/Travel Completed This Reporting Period (Month):

Participated in formal telecoms and team meetings

̶ Meeting XYZ, Participants – Joe (16 hrs) , Bob (8 hrs) , John (4 hrs)

Continued refinement of the document (attached document ver x.y)

3. Work/ Travel planned for the Forthcoming Period (November):

Continue to draft the document (to include sections worked on), including risk and other sections

Attend and participate at the xyz meetings

Continue to participate in xyz program related meetings and planning for travel

(define each meeting).

IV PROBLEM AREAS

Problems Encountered/Resolved: N/A

Problems Anticipated/Possible Solutions:

V FINANCIAL SUMMARY

Contract Value

Contract Funding

Reporting Period Expenditures

Cumulative Expenditures

Funds Remaining Percent of Funds Expended Projected Date for 75% Expenditure of Funds Estimated Funds Expiration Date