SOW PTAC 06.04.25 FINAL.pdf

Federal Aviation Administration i

PMO Technical Assistance Contract Statement of Work

June 5, 2025

Federal Aviation Administration 2

SECTION C – STATEMENT OF WORK

C.1 INTRODUCTION

C.1.1 OBJECTIVE

The objective of the PMO Technical Assistance Contract (PTAC) is to obtain a broad set of technical and professional services to support operations in the Program Management Organization (PMO) of the Federal Aviation Administration’s Air Traffic Organization (ATO).

C.1.2 BACKGROUND

ATO is a Line of Business (LOB) within the Federal Aviation Administration (FAA). The ATO mission is to provide a safe, efficient, responsive air transportation system that serves the nation and supports the global aviation community. ATO performs its mission through eight service units. The FAA PMO is one of eight Service Units that comprise the FAA’s ATO. The PMO was formed to bring the majority of the FAA’s major acquisition programs, business solutions, and infrastructure programs under one umbrella, allowing for better cost controls and economies of scale.

The PMO participates in National Airspace System (NAS) management, development, engineering, and deployment activities. There are five directorates within the PMO: PMO Integrated Services and Analysis (AJM-1), Air Traffic Systems (ATS) (AJM-2), Enterprise Services (AJM-3), Surveillance Services (AJM-4), and Telecommunications Integrated Services Office (TISO) (AJM-5).

AJM-1 provides customer service across the PMO with a wide range of expertise implementing practical solutions to enable the successful implementation and sustainment of NAS and Mission Support programs. AJM-1 provides one-stop shopping for resource management services;

acquisition support; program health management; and planning, analysis, and integration support.

The Air Traffic Systems Directorate (AJM-2) is responsible for developing, deploying and operating systems that deliver services to all segments of the NAS, including systems that support decision-making for traffic flow managers, and systems that provide services directly to pilots for improved safety and efficiency.

The Enterprise Services Directorate (AJM-3) develops, acquires, deploys, maintains, sustains, and improves navigation, communications, weather, and aeronautical information products and services for the NAS.

Surveillance Services Directorate (AJM-4) focuses on the surveillance systems that provide the complete picture for operations taking place in the NAS. These systems range from traditional ground based radars to more advanced Global Positioning System (GPS) based positioning systems.

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Telecommunications Integrated Services Office (AJM-5) maintains and deploys all the infrastructure necessary to ensure seamless and modern telecommunications services for the NAS. The office is responsible for acquisition, engineering, testing, business and program management, and integrated scheduling for all FAA telecommunications systems, products, and services at over 4800 sites.

To achieve the Agency Strategic Priority goals and organizational mission objectives, professional and technical support services are required to support the existing and future NAS initiatives. This Statement of Work (SOW) sets forth a broad set of support services required to support operations in the PMO and other FAA lines of business (LOB). Support is required for, but not limited to, the following mission critical programs: Air Traffic Management; Decision Support Systems; Surveillance Services; Terminal Field Operations; EnRoute and Oceanic second Level Engineering; Communications, Information & Network Programs; Navigation Programs; Aviation Weather and Aeronautical Services; Data Communications, Cyber Security, Cloud support, Research and Development (R&D) Telecommunications, and other programs throughout the FAA. These programs require ongoing maintenance, upkeep and enhancements through transition, integration, and implementation of the NAS modernization and transition to the next generation Air Traffic System.

C.2 SCOPE

C.2.1 GENERAL

This SOW is comprised of distinct functional task areas that establish the scope of the contract.

These functional task areas may be grouped to support a range of technical, operational, management, and administration disciplines found in PMO’s portfolio of programs and programs of other FAA LOBs. Each directorate will identify program specific tasks and activities that require functional expertise to deliver. Requirements within the scope of the activities, task and functional areas will be identified, defined, and aggregated, under individually funded specific Task Orders.

The Contractor must furnish and make available all personnel, supplies, equipment, materials, data, facilities, and services necessary to support PMO’s directorates and programs, and other FAA LOBs, in all phases of the FAA’s Acquisition Management System (AMS) life cycle. The Contractor may also be required to interface with system development and integration Contractors, equipment manufacturers, airport personnel, and various FAA and U.S.

Government organizations in fulfilling the requirements of this SOW.

C.2.2 CONTRACT PROGRAM MANAGEMENT

C.2.2.1 The Contractor must establish and maintain a program management organization to manage all Contractor resources, personnel, subcontractors, and activities involved in the performance of the Contract.

C.2.2.2 PROGRAM MANAGER

The Contractor must appoint a Program Manager having the overall responsibility, authority and

Federal Aviation Administration 4 accountability for the control and coordination of all work performed under this contract. The Program Manager must be the main point of contact to the FAA Program Manager and the Contracting Officer’s Representative (COR).

C.2.2.3 PROGRAM MANAGEMENT SUPPORT

Contract-level program management support costs (“PM Costs”) encompass support for contract level management, directed proposal preparation, reporting requirements (see Section F Deliverables, Delivery Schedule, and Delivery Format), and related travel and meeting attendance costs associated with the Contractor’s program management staff, as it relates to the overall management of this contract. As a result, PM Costs are allocated among all Task Orders issued under this contract. Contractors may elect to recover PM Costs through an acceptable accounting practice as defined in the Contractor’s accounting policies and procedures.

C.2.2.4 STAFFING, RECRUITMENT AND WORKFORCE DEVELOPMENT

The Contractor must develop a draft staffing, recruitment and workforce development plan in response to the Screening Information Request (SIR). A finalized plan is required within fifteen

(15) days after award. This plan must describe the staffing and resources to be used in performance of the PTAC contract. The plan must include recruitment procedures and policies to be utilized to recruit and retain qualified personnel, including procedures used to meet the requirements of a newly awarded Task Order. The plan must describe employee benefit and incentive programs that induce long-term retention and employee continuity. The plan must address the source and availability of resources for utilization on this contract.

C.2.2.5 TRANSITION PLAN

The Contractor must prepare a draft transition plan in response to the SIR that facilitates the accomplishment of a seamless transition from the incumbent to an incoming contractor. A finalized transition plan is required within fifteen (15) days after award. This plan must include a comprehensive description of the approach to migrating PSS services from the concluding contract/contractor to full performance under the new contract. The Contractor must describe the sequence of activities from the contract award through the full implementation of the contract services. The Contractor must specify actions they expect from the FAA during this time frame.

The Contractor must address the transition of resources and personnel and describe how its transition approach will avoid negatively impacting the Program Support Services Contract (PSS) or the Air Traffic Engineering and Program Support (ATEPS) contract.

The Contractor must describe plans to acquire and orient the required number of fully qualified personnel to the contract in a timely manner, and must address risk mitigation for all identified risks, as well as address the need for any FAA guidance, assistance, or orientation deemed necessary during the transition period. The plan must address how knowledge transfer will be accomplished between the outgoing contractor(s) to the incoming PTAC contractor(s).

The transition plan must include a detailed schedule denoting all major transition activities. The FAA anticipates a 90-calendar day transition period to fully undertake PSS and ATEPS work.

The schedule must reflect the proposed transition approach and address all major Contractor, and all FAA activities required for the planning and execution of the contract. The Contractor must

Federal Aviation Administration 5 also include with the schedule an assessment of scheduling risks and mitigation activities. At a minimum, the schedule must include:

Program management process;

Points of contact;

Description of the contractor activities expected for the planning and execution of the contract during transition to include any recommended relocation of personnel;

Transition or placement TO personnel;

Appropriate contractor to contractor coordination to ensure a seamless transition;

Identify schedules and milestones; and Identify actions required of the Government.

The Contractor must prepare a transition out plan no later than ninety (90) days from the end of the contract. The transition out plan must include the transfer of Government Furnished Property (GFP), Government Furnished Information (GFI), and Government Furnished Equipment (GFE), furnished during the performance of the contract, back to the FAA. The plan must describe the contractor’s approach to ensuring a smooth, seamless transition to the successor contractor at the conclusion of the contract. Transition out services may include, but are not limited to:

(a) Knowledge transfer to the incoming service provider, and

(b) Providing necessary personnel records and all Contractor-maintained, Government-owned documentation developed or maintained under this contract, to the FAA, as requested by the

CO.

C.2.2.6 CONTRACT MANAGEMENT REPORTING

C.2.2.7.1 MONTHLY REPORTS

The Contractor must deliver monthly a Contract Status Report (CSR) beginning thirty (30) days after contract award that covers all Task Orders.

The CSR must provide a status of support services for each Task Order. The report must include the status of current requirements, issues or risks to the successful performance of the requirements and a forecast of upcoming requirements.

The CSR must provide a status of expenditures in relation to the proposed cost baseline and must be directly traceable to the invoices submitted by the Contractor identifying the work of personnel charged to a particular task(s).

The content, format and due dates of the CSR report is as designated in this section and in the appropriate Contract Data Requirements List (CDRL). The Government will have the opportunity to respond to the CSR report within a mutually agreed period of time. Responses would normally be provided two weeks after submission by the Contractor. If it is necessary for

Federal Aviation Administration 6 the Contractor to provide additional information to Government representatives, this period may be extended as appropriate. Any discrepancies and/or significant issues must be addressed in the Program Management Reviews (PMRs).

C.2.2.8.2 QUARTERLY REPORTS

PMRs will begin 90 days after the contract award and continue quarterly as specified in the appropriate CDRL. The PMRs must address program accomplishments, technical, management and cost issues as needed to reflect current issues, risk and topics of interest. The PMR must report on progress toward Directorate goals and report performance metrics, in accordance with the reportable elements identified in the Government Quality Assurance Surveillance Plan (QASP).

Briefing slides must be provided, as specified in each TO, no later than five (5) business days prior to a PMR using the Quarterly PMR Briefing Template provided.

Meetings and Agendas As requested by the Contracting Officer (CO) or COR, the Contractor must participate in technical or programmatic meetings at Government-designated facilities and/or the Contractor’s facilities.

The Government will indicate whether participation must be in-person or whether it may be virtually, depending on the nature of the meeting. The personnel representing the Contractor must have the requisite knowledge and skills to discuss the topics identified on the meeting agenda.

As requested by the Government, the Contractor must prepare and submit agendas, minutes, and presentation materials for meetings and reviews. Agendas must be provided as required prior to any meetings. Meeting minutes with action items listed must be provided to the CO and COR within three (3) calendar days or as required following any meetings.

C.2.2.8.3 POST-AWARD CONFERENCE

The Contractor must participate in a Post-Award Conference that will be held within thirty (30) business days after contract award. The purpose of the Post-Award Conference is to aid both the Contractor and the Government in achieving a clear and mutual understanding of all contract requirements and identifying and resolving potential problems. The CO is responsible for establishing the time and place of the conference and will notify the appropriate Government representatives and the Contractor. The conference may be conducted at the FAA Headquarters in Washington, DC or virtually at the Government’s discretion. The Contractor further agrees to attend Post-Award Conference(s) on Task Orders as required. The Task Order Post-Award Conference(s) will establish work level points of contact for the Task Order determine the Task Order administration strategy, roles and responsibilities, and ensure prompt payment and Task Order closeout.

C.2.3 GOVERNMENT FURNISHED PROPERTY

If Task Order performance is required in Government provided facilities, the FAA will provide access to Government controlled facilities, equipment and materials for daily business use of staff to accomplish the functions described within this SOW. This includes, but is not limited to:

Federal Aviation Administration 7 office space, laptops, desktops, desk phones, shared printers, office supplies and requisite consumable materials. The Contractor will be responsible for any items issued to him/her from FAA and will be issued a hand and digital receipt for stated items. All items are subject to inventory based on the Government’s discretion and can be requested to be returned at any time.

Additionally, the FAA will provide the Contractor with all necessary information to perform all services described in this SOW.

C.2.4 DATA DELIVERABLES

Specific technical data requirements may be included in the individual Task Orders issued under this contract.

C.2.5 APPLICABLE DOCUMENTS

Applicable FAA orders, procedures, process guidelines, and military standards will be specified within individual Task Orders. FAA orders and notices can be found at:

https://www.faa.gov/regulations_policies/orders_notices/.

The Contractor is responsible for reviewing all applicable documents and understanding their impact on the delivery of the required services. Applicable documents are subject to revision. It is the Contractor’s responsibility to ensure that the most current version of each document is used and that new applicable documents are adopted. FAA orders referenced in this SIR include:

(a) 9550.8, Human Factors Policy,

(b) 1370.121, FAA Information Security and Privacy Program & Policy,

(c) 1600.1, Personnel Security Program,

(d) 1600.2, Classified National Security Information (CNSI), and

(e) 1600.75, Protecting Sensitive Unclassified Information (SUI).

C.2.5.1 APPLICABLE DOCUMENTS CONFLICT MITIGATION

If the requirements of this SOW and the referenced applicable documents are in conflict, this SOW has precedence over all documents referenced herein.

If the Contractor identifies a potential conflict between any referenced applicable documents or Sections of this SOW, the Contractor must advise the FAA CO for resolution. If the Contractor believes any revision to an applicable document is cause for an adjustment to the contract, the Contractor must promptly notify the CO.

C.2.6 TASK ORDER MANAGEMENT

Task Order management is a mandatory element for all Task Orders placed under this contract.

Task Order management must provide the appropriate program management and project control necessary to manage the work; ensure that the cost, schedule, and quality requirements for each TASK Order are continually tracked and the status communicated to the FAA; and ensure that each Task Order is successfully completed. The Contractor must furnish the necessary https://www.faa.gov/regulations_policies/orders_notices/

Federal Aviation Administration 8 personnel, materials, equipment, facilities, travel, and other services to satisfy the requirements of specific individual Task Orders.

C.2.6.2 QUALITY MANAGEMENT COMPLIANCE

The Contractor is responsible for ensuring the quality of all work efforts and deliverables, cost control, and adherence to schedules.

C.2.6.4 SECURITY REQUIREMENTS

Security Requirements applicable to functional task areas may involve access to and/or generation of classified information, work in a secure area, or both, up to the level of SECRET. See Attachment J-12, Contract Security Classification Specification DD Form 254 (DD254).

Work in support of functional task areas may require the Contractor to possess a Secret Facility Clearance (FCL). For classified Task Orders , the Contractor will be required to maintain a minimum Secret FCL issued by the Defense Counterintelligence and Security Agency (DCSA).

Unclassified Task Orders do not require an FCL issued by DCSA nor a DD254.

C.2.7 CORE CAPABILITIES

The following, in alphabetical order, are descriptions of the Core Capabilities. Some of the Core Capabilities are techniques that the Contractor will be required to use when performing tasks within the functional areas, while others are capabilities that the Contractor should provide to successfully perform the FAA’s requirements. Core capabilities are intended to be applied consistently within the scope of the contract and the Task Orders issued through it. The FAA reserves the right to add, remove, or revise core capabilities during the life of the contract.

1. Air Traffic Management (ATM) Automation: Technical knowledge and experience in NAS ATM automation systems to include awareness of the latest developments.

2. Airspace Design and Analysis: Technical knowledge and experience in airspace analysis, design/redesign, test, procedure development and configuration recommendations.

3. Avionics Systems: Technical knowledge and experience in the systems engineering and testing activities of avionics systems, their functions, capabilities and interface requirements, and associated standards compliance requirements.

4. Communications: Technical knowledge and experience in ground-, air-, and satellite-based communication systems, standards, policies, and procedures.

5. Cost Benefit Analysis: Technical knowledge and experience in preparation of

Federal Aviation Administration 9 rough order of magnitude cost-benefit analysis and the conducting of life cycle cost and benefit analyses for individual and grouping of concepts commensurate with the scope and level of maturity of the concept.

6. Enterprise Architecture Products: Technical knowledge and experience in the development of Enterprise Architecture products in the area of aviation.

7. Information Technology: Technical knowledge and experience in the development, implementation, and life cycle support of information systems used in NAS and non-NAS Systems.

8. NAS Air Traffic Facilities: Technical knowledge and experience in the operations, maintenance, and certification of various types, kinds, and functions of NAS Air Traffic facilities.

9. Navigation: Technical knowledge and experience in ground-, air-, and satellite-based navigation systems, standards, policies, and procedures.

10. Operational Concept Development and Validation: Technical knowledge and experience of the activities performed to support concept development and validation. Concept development is characterized as the process that describes, evaluates, and prepares a proposed capability, technology or procedure.

Validation activities help quantify and qualify the operational feasibility and expected benefits of the concept.

11. Program Management: Technical knowledge, experience and activities in the management of scope, cost, schedule, quality, and stakeholder requirements.

12. Program Planning & Financial Analysis: Technical knowledge and experience in providing support to large organizational programs pertaining to planning and financial analysis.

13. Requirements Definition: Technical knowledge and experience in defining requirements for aviation-related systems and activities.

14. Security: Technical knowledge and experience in researching and designing and developing policies, procedures, standards, and systems to ensure the security of the NAS.

15. Surveillance: Technical knowledge and experience in ground-based, air-based, and satellite-based surveillance systems, standards, policies, and procedures.

16. System Safety: Technical knowledge and experience with FAA and International Safety Risk Management / Safety Management Systems (SRM/SMS).

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C.3 FUNCTIONAL TASK AREAS

Twenty-eight (28) top-level functional task areas are expected to be addressed within Task Orders issued under the PTAC contract. The Functional Task Areas are as follows:

1) Systems Engineering Support

2) Software Engineering Support

3) Hardware Engineering Support

4) Human Factors Engineering Support

5) Information Systems Security Support

6) Safety Management Support

7) Strategic Planning Support

8) Program Management Support

9) Configuration Management Support

10) Financial and Acquisition Management Support

11) Administrative Management Support

12) Training Assistance Support

13) Testing Support

14) Logistics Support

15) Implementation Support

16) Facilities Support

17) Operational Support

18) Performance and Data Management Analysis

19) Meteorological Support, and

20) Communications Support

21) Cyber Security Support

22) Cloud implementation and maintenance support

23) Telecommunications Support

24) Standards and Rulemaking

25) UAS and Emerging Technologies Support

26) Management Development and Integration

27) Business Management Support

28) Risk, Issue, Opportunity (RIO) Support

The Contractor must provide support for the Functional Task Areas described below as initiated by specific Task Orders.

C.3.1 SYSTEMS ENGINEERING SUPPORT

The Contractor must support all activities associated with planning, managing, supporting, executing, and maintaining system engineering processes, programs, and work. The Contractor must support all aspects of systems engineering task activities involving the design and development, testing, installation, implementation, integration, and transition of systems, components and equipment, as required by the FAA.

C.3.2 SOFTWARE ENGINEERING SUPPORT

This effort is required throughout the Software Development Life-Cycle (SDLC) with a focus on installation, testing, and maintenance. The Contractor must support all aspects of

Federal Aviation Administration 11 software requirements analysis, design, design review, development, software testing, integration, installation, and maintenance of NAS systems. Professional, licensed engineers from a variety of engineering disciplines may be required. Personnel engaged in Software Development may be required to have security clearances.

C.3.3 HARDWARE ENGINEERING SUPPORT

The Contractor must support all aspects of hardware engineering involving the design, development, production, installation, testing, and maintaining physical components of systems, as required by the FAA. Contractor will support task activities involving hardware requirements, specifications, estimates, selection, assessments, transition, maintenance, and obsolescence.

C.3.4 HUMAN FACTORS ENGINEERING SUPPORT

The Contractor must support all aspects of Human Factors engineering to assist the FAA in improving systems performance that optimize the strengths of people and machines, as required by the FAA. The Contractor will support task activities for programs and initiatives involving the analysis, design, development, testing, and management to ensure optimum safety, efficiency and capacity of the machine-human interface.

C.3.5 INFORMATION SYSTEM SECURITY SUPPORT

The Contractor must support all aspects of the Information Systems Security (INFOSEC) task involving design, development, testing, installation, and operations of solutions to prevent NAS and other FAA systems from unauthorized access or sabotage and ensuring the stability of the system to survive a security threat in the operational environment.

C.3.6 SAFETY MANAGEMENT SUPPORT

The Contractor must support all aspects of the implementation, management, and administration of the systematic procedures, practices, and policies for the management of safety risk, i.e. the Safety Management System. The Contractor will support tasks involving the Safety Management System; the application of risk-based safety oversight; and the verification of service provider safety systems design meet applicable requirements, and the fielded systems continue to do so during operations.

C.3.7 STRATEGIC PLANNING SUPPORT

The Contractor must support the planning, scheduling, and coordination of technical and administrative tasks for strategic planning functions, as required by the FAA. The Contractor will support strategic planning task and activities. Support efforts include the development of strategies, and the planning and implementation of activities associated with the execution of fundamental changes in how the Directorates conduct business.

C.3.8 PROGRAM MANAGEMENT SUPPORT

The Contractor must provide support for FAA program activities associated with business and administrative planning, organizing, directing, coordination, controlling, and approval actions designed to accomplish overall program objectives. The Contractor will support task activities

Federal Aviation Administration 12 involving all aspects of program management within the Directorates.

C.3.9 CONFIGURATION MANAGEMENT SUPPORT

The Contractor must support all aspects of configuration management involving establishment, monitoring, and administration of change control procedures, collecting, processing, distributing and tracking modification of hardware, software, facilities, data, interfaces, tools and documentation, as required by the FAA. The Contractor will support task activities involving establishing and maintaining the consistency of a product’s performance, functional, and physical attributes with its requirements, design, and operational information throughout its life.

This includes the establishment, monitoring, and assisting with the administration of change control procedures, including collecting, processing, distributing, and tracking modification request forms; establishment and administration of change control boards, and formal audits to compare product to documentation. It also includes configuration management of hardware, software, facilities, data, interfaces, tools, and documentation.

C.3.10 FINANCIAL AND ACQUISITION MANAGEMENT SUPPORT

The Contractor must support FAA financial, and acquisition management and planning activities.

The Contractor will support activities involving a full range of investment analysis activities including the analysis, formulation, documentation, and maintenance of business plans and the formulation, presentation, and assistance with the execution of the budget and the AMS acquisition processes.

C.3.11 ADMINISTRATIVE MANAGEMENT SUPPORT

The Contractor must support all aspects of general administrative tasks involving office operations and management. Task and activities involve a broad range of administrative, financial, and other support assignments that contribute to the orderly conduct of business within the organizational unit.

C.3.12 TRAINING ASSISTANCE SUPPORT

The Contractor must support the training needs of the Directorates and support task activities throughout five phases corresponding to the (ADDIE) Instructional Systems Design model: Analysis, Design, Development, Implementation/Delivery and Evaluation.

Tasks involve the development and update of training materials, coordination of training events, resolving program training issues, and conduct of general Air Traffic Controller and Technical Operations training at designated FAA facilities.

C.3.13 TESTING SUPPORT

The Contractor must support all aspects of test and evaluation activities, which involve system requirements validation and verification, procedures review, test engineering support, factory acceptance testing, Operational Test and Evaluation (OT&E), and Key Site Testing.

C.3.14 LOGISTICS SUPPORT

The Contractor must support all aspects of integrated logistic activities including the

Federal Aviation Administration 13 planning, coordination, preparation and review of the Integrated Program Plan (IPP) and the Integrated Logistics Support Plan (ILSP).

C.3.15 IMPLEMENTATION SUPPORT

The Contractor must support all aspects of site implementation and facilities modernization activities. Activities involve system installation, integration and checkout, removal and disposal.

The support includes coordination with FAA regional headquarters, service areas, field offices, support contractors working on ATO facilities and systems to ensure that all necessary work to plan, deliver, install, checkout, and perform acceptance testing of the projects/services at specified sites has been accomplished.

C.3.16 FACILITIES SUPPORT

The Contractor must support facilities studies involving the transition of air traffic control automation systems and services, communication systems and services, facility systems and services, navigation and landing systems and services, surveillance systems and services, and weather systems and services.

C.3.17 OPERATIONAL SUPPORT

The Contractor must support all aspects of field operations and its sustainment involving the planning, execution, transition, and integration of support activities.

C.3.18 PERFORMANCE AND DATA MANAGEMENT ANALYSIS

The Contractor must support all aspects of performance data development, management, monitoring and analysis involving the collection, storage, access, interpretation and reporting of data. Activities include technical, management, analytical and administrative support.

The Contractor must support the FAA current and future operational applications of current and proposed systems. This task area also covers supporting the PMO’s work with groups within the ATO to meet the requirements set forth in the FAA Capital Investment Plan and other mandates.

The ATO employs approximately 35,000 controllers, technicians, and engineers who are responsible for moving air traffic in a safe and efficient manner at the following facilities: ATC Towers, ATC System Command Center (ATCSCC), Air Route Traffic Control Centers (ARTCCs), Terminal Radar Approach Control Facilities (TRACONs), the William J. Hughes Technical Center, and the Mike Monroney Aeronautical Center.

C.3.19 METEOROLOGICAL SUPPORT

The Contractor must provide Meteorological support during the acquisition and implementation of new or enhanced aviation weather products.

C.3.20 COMMUNICATIONS SUPPORT

The Contractor must support program communication activities and initiatives which include proactive stakeholder communications, executive communications, and produce technical writing, and day-to-day communications.

C.3.21 CYBER SECURITY SUPPORT

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The Contractor must support all aspects of Cyber Security directly impacting the NAS and systems associated to the NAS.

C.3.22 CLOUD IMPLEMENTATION AND MAINTENANCE SUPPORT

The Contractor must support cloud systems design, development, and implementation, and migration of systems and applications to the cloud.

C.3.23 TELECOMMUNICATIONS SUPPORT

The Contractor must support telecommunication activities to include support for acquisition, program management, engineering, integration, implementation, operations, and security of all FAA telecommunications systems, products, and services.

C.3.24 STANDARDS AND RULEMAKING

The Contractor must support the FAA in the development of certification standards, equipage requirements, and operational rules/guidance for the installation and use of system avionics.

Typical standards and regulatory documents include, but may not be limited to, Technical Standard Orders (TSOs) for avionics development, Notices of Proposed Rulemaking (NPRMs) that establish equipage and operational requirements, and Advisory Circulars that provide guidance to avionics developers, installers, and operators. This support includes outline assistance in the development and management of program standards, with a focus on ensuring international harmonization and interoperability.

C.3.25 UNMANNED AIRCRAFT SYSTEMS (UAS) AND EMERGING

TECHNOLOGIES SUPPORT

The Contractor must assist the FAA with the rapid growth of UAS, including Urban Air Mobility and Commercial Space. The Contractor must provide innovative support, assistance, and expertise for these rapidly emerging technologies with successful and safe integration into the NAS, providing opportunities for innovation and growth while maintaining safety and security in the

NAS.

As required by the FAA, the Contractor must involve and engage other Departments and Agencies of the United States, including the Department of Defense (DoD), Department of Homeland Security (DHS), the National Aeronautics and Space Administration (NASA), and the Federal Bureau of Investigation (FBI), along with other stakeholders, domestic, foreign, and/or international, as necessary, to accomplish the FAA’s overall goals of NAS safety, security, and integrity

C.26 MANAGEMENT DEVELOPMENT & INTEGRATION

The Contractor must provide the FAA with support to enhance Senior Leadership’s ability to identify critical issues impacting operations, further the achievement of strategic goals, and improve collaborative behavior and culture based on the collective integration of cross-organizational efforts. In addition, the Contractor must provide support to the Leadership

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Council to conduct governance processes and develop collective skills for effective strategic and operational management.

C.27 BUSINESS MANAGEMENT SUPPORT

The Contractor must support all aspects of business management tasks and activities which involve a broad range of business, administrative, and other support assignments that contribute to the orderly conduct of business within the organizational units.

C.3.28 RISK, ISSUE, AND OPPORTUNITY (RIO) MANAGEMENT SUPPORT

The Contractor must provide support to the FAA with Risk, Issue, and Opportunity (RIO) Management. The Contractor must focus on identifying, analyzing, assessing, monitoring, and tracking events throughout the life of a program or project that may have a negative impact on program success, considering technical, cost, and schedule facets. The power in the RIO management process is in the development, tracking, and implementation of step-by-step plans to lessen (or increase, in the case of opportunities) the likelihood and/or consequences of the event (i.e., negative impact on program success) occurring. The implementation of each step in the plan ranges from simple coordination efforts to large-scale engineering analyses. RIO Management is a key ongoing activity throughout the FAA's AMS lifecycle and is performed from the mission analysis phase through the service life extension phase.

C.4 DELIVERABLES

Section F of this document provides required deliverables, the deliverables schedule and the delivery format. Deliverables and reporting requirements will be specified in each individual Task Order.

C.5 TRAVEL

The contractor is expected to travel and participate in meetings, audits, on-site reviews, and working groups in the performance of these efforts as required. Travel is a cost reimbursable Contract Line Item Number (CLIN) under this contract and will be specific in each assigned Task Order. All travel must be authorized by the Contracting Officer or other authorized agency official and must comply with the Federal Travel Regulation (FTR) and Joint Travel Regulation (JTR), as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to any authorized Contractor travel.

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