eLearning SIR Q and A.pdf

Question # SIR Section Question FAA Response

Section C

Would like to understand if the requirement is for support of e-learning platforms or if the requirement is for the "actual" platform(s)?

The requirement pertains to eLearning content. If a platform is used to deliver the content, it must be FedRAMP certified. The eLearning content will need to integrate with the existing Learning Management System (LMS), SuccessFactors.

Section B.1

Is this a dual or multiple award? The FAA intends to make a single award under this

SIR.

Section B.1

Will the govermnent consider awarding to multiple contractors vs. one?

The FAA intends to make a single award under this

SIR.

4 Is there an incumbent? If so, who? The current incumbent is Skillsoft Corporation

Section C.3

Given the recent updates and ongoing revamp of FedRAMP following the comment period, will the Government consider solutions that are not yet FedRAMP compliant, including those that are in the process of obtaining authorization or actively evaluating the path to compliance? If so, what criteria or interim measures would be acceptable to demonstrate a commitment to compliance while still allowing for consideration in compliance?

The proposed platform must be FedRAMP certified or authorized prior to proposal submittal.

6 Will the government provide licenses for the course content, or is the contractor expected to procure them?

No, the contractor will provide the license. The requirmement is looking for the contractor to provide the learning content.

7 Is the objective to enhance the capabilities of the existing eLMS, or does the government require the development of a new "LMS"?

The government doesn't require the development of a new LMS, rather the requirement includes enhancing the current capabilities

Section B.1

Do the FAA's existing licenses include commercial off-the-shelf (COTS) content that will be used to populate the LMS?

Yes, FAA's existing licenses include commercial-off-the-shelf (COTS) content.

Section C.3

Will the government consider adopting an already FedRAMP-authorized LMS, or is the goal to achieve FedRAMP authorization for an enhanced version of the current eLMS?

An already FedRAMP certified or authorized is required

10 Is the current eLMS FedRAMP authorized? If so, at what level (e.g. Moderate or High Impact)? Yes, Moderate

Is the existing eLMS a custom-built solution, or does it leverage a commerical off-the-shelf (COTS) platform such as Cornerstone or Blackboard? Please see response to Question #1

What LMS does FAA currently use, and are there specific integration requirements for SCORM/xAPI compliance?

The FAA's current Learning Management System (LMS) is SuccessFactors. The integration requirements include SSO, HRIS, API, xAPI, SCORM, and AICC.

13 Is this a recompete of an existing contract? If so, what is the contract number?

Recompete, current contract number is 693KA9-20- P-0002

14 Please indicate which of the following services the government is requesting:

A) A Learning Management System (LMS) to replace the current eLMS.

B) Access to content that covers the subject matter areas indicated in the SIR.

C) Integration between the FAA’s current eLMS and a platform with the requested content.

D) Technical support.

E) A library of content that covers the subject matter areas indicated in the SIR and will reside on the FAA's current eLMS. Please see response to Question #1

15 Please provide the following audience information: What is the maximum number of registered users per year? What is the maximum peak concurrent users accessing the content?

Approximate current registered Users: 45k-60k ;

approximate concurrent Users: 30k

Section C, C.2.7.

Chapters To Go was retired and replaced by a simple, fully featured app capability that enables users to view content offline, including digital books, audiobooks, courses, and videos.

Furthermore, there are no time or chapter limits.

Does this enhanced capability satisfy the requirement? Yes

17 Our firm may find exception to certain terms & conditions that do not apply to the products & services delivered in the performance of the contract. Would the government be willing to consider such exceptions and/or negotiate in good faith? Yes

Approximately how many courses are taken by a learner each year?

Course completion varies depending on user availabilty. For example more courses may be completed by an employee with more availablity

Is this a new requirement or a modernization effort?

This is not a new requirement or a modernization effort, this a follow-on to an existing contract that includes enhancing the current capabilities.

20 If this is a modernization effort, please provide details on the shortcomings of the current system? Please see response to Question #19

21 Is there an incumbent vendor providing these services/solutions now? If so, what vendor? Yes, Skillsoft Corporation

22 What is the anticipated award date? Contract award is anticipated for June 2025 23 How are learners enrolled in training (self service, systematic based on role/group, manual, manager, etc)? Self-service and systematic

24 Are particular courses required to be completed on a period basis (annual security training)? Yes

C.4 Please detail required tracking/reporting requirements for learners, manager, content, etc.

The vendor should be able to provide completion data, level of usage, and number of employees using content

26 Does FAA currently use an LMS? If so, which platform?

The FAA's current Learning Management System (LMS) is SuccessFactors.

27 What are FAA's preferred integration methods (API, SSO, HRIS compatibility) for Workday, LindedIn Learning, and other systems? SSO, HRIS and API

Will FAA require a full migration of existing learning content, user data, and reporting history? No

29 Does FAA prefer a customized UI/UX design, or will a standardized interface suffice? Standardized interface will suffice

30 Are there any specific security protocols beyond FedRAMP and section 508 compliance that we need to meet? No

Will FAA require custom-developed training content or will third-party content be acceptable? Third-party content will be acceptable

C.2.8. For compliance courses, does FAA have specific certification tracking and reporting requirements?

Certification tracking and reporting is completed within the existing LMS

B.2

Can you confirm if a multi-year commitment would be preferred, and if discounts for such an agreement are encouraged?

No, this is not a multi-year contract. The contract will be a multiple year contract with a one year base period and 4 one-year option periods.

SIR Section M

How will FAA evaluate cost proposals - total contract value vs. annual pricing? Refer to SIR Section M.4.3 for price evaluation

35 Will FAA provide usage data to estimate LMS adoption and active user counts? See response to Question #1; active users 45k-60k

36 What is the expected timeline for full LMS deployment following contract award?

This requirement is not for a LMS. See Response to Question #1

37 Will FAA require on-site training, or will virtual onboarding by acceptable? No on-site or virtual training. Web-based only

38 Will FAA require a phased rollout for different user groups? No

SIR Section M How will FAA weigh past performance vs. technical and cost factors in the evaluation process? Refer to SIR Section M for evaluation process

Will FAA allow oral presentations or live product demonstrations as part of the selection process? No

41 Can vendors propose optional add-ons, or should the proposal strictly adhere to the outlined requirements? The FAA minimum requirements are in Section C

Does FAA anticipate any amendents to the RFP before the submission deadline? Yes, amendment to extend deadline

43 Can FAA confirm whether the contractor is expected to: (a) Provide learning content that integrates with FAA’s existing eLMS.(b) Provide a new LMS solution to replace or supplement FAA’s eLMS. (c) Offer a hybrid approach, where the contractor provides both a learning delivery system and content. A and Please see response to Question #1

44 If an LMS or learning platform is required, what are the specific functionalities and compliance requirements? Please see response to Question #1

SIR Section C

If the requirement is for learning content only, are there any specific content hosting, management, or user experience requirements to which the contractor must adhere? There are no specific content hosting, management, or user experience requirements.

SIR Section C

Does the FAA require the contractor to develop custom e-learning courses, or is the agency seeking pre-developed, commercially available courses that meet the outlined requirements? If custom content development is required, will the FAA provide existing materials, policies, or guidelines that must be adapted to digital learning? If the FAA is open to both options, is there a preference for off-the-shelf courses over custom-built courses? Agency is seeking COTS that meet SIR requirements

47 The PWS C.1 Background states that FAA’s eLearning Management System (eLMS) already exists. Does the FAA require the contractor to host courses on a separate platform and provide access, or must all content be integrated directly into eLMS?

Vendors may host courses on a separate platform and provide access and/or integrated directly into eLMS. Some courses must be integrated directly into eLMS (ie. mandatory training)

48 What technical format requirements must the courses comply with? For example: SCORM (1.2, 2004), xAPI (Tin Can), AICC

The technical format requirements must comply with SSO, HRIS, API, xAPI, SCORM, and AICC.

49 Are there any authentication or user access integration requirements for eLMS (e.g., SSO, API-based access)? SSO, HRIS and API

50 The PWS C.3 states that the e-learning platform must comply with FedRAMP requirements. Does this apply only to the course platform hosting, or must all digital content be FedRAMP-certified?

All content must be FedRAMP authorized or certified

51 If courses are accessed through FAA’s eLMS, does the contractor need to obtain separate FedRAMP authorization, or does the FAA’s system cover this requirement?

The proposed platform must be FedRAMP authorized or ceritifed

52 Are there any additional cybersecurity or data privacy regulations the contractor must adhere to beyond FedRAMP?

No, only FedRAMP certified or authorized is required

Section I

Does the FAA require enterprise-wide unlimited access to content, or will content be licensed per user/course? Unlimited access to content is required

54 Is there an expected user cap (e.g., FAA’s 47,000 employees and contractors) that the system must accommodate? 45k-60k

Section C.4

Will the FAA require tracking and reporting of learner progress, and if so, must this data be provided via automated reporting or on-demand access? Yes it is required and yes automated reporting

56 Will the contractor be responsible for user account management, or will the FAA handle account provisioning through its eLMS? FAA through eLMs

Section C.4

Are there any specific reporting formats the contractor must provide (e.g., monthly usage reports, learner engagement analytics, assessment scores)?

Yes, monthly usage and learner engagement analytics. (Please see updated Section C)

Does the FAA require support services (e.g., helpdesk, troubleshooting, user support) as part of the contract?

As part of the contractor's responsibility, the FAA requires support services for content maintenance and content update within the offeror's firm. This support service is not apart of the contract.

59 Are there any Service Level Agreements (SLAs) regarding system uptime, response times, or content availability? Yes, the learning content must be available 24/7

SIR Section C

Are there specific technical differentiators (e.g., AI-driven learning, analytics, adaptive learning, integration capabilities) that FAA values in the solution? The minimum requirement is in section C

Section C.4

Does the FAA require learning analytics or insights beyond standard LMS reporting? Yes, refer to updated section C

SIR Section H

Are there any requirements for accessibility compliance (e.g., WCAG 2.1, Section 508) that must be met? Section 508 compliance is required per section H.7

63 How does the FAA anticipate handling course updates and maintenance? This will be the contractor's responsibility

Will the contractor be required to provide regular content updates, or does the FAA manage this? Yes, see response to Question #63

65 Are there specific compliance-driven refresh cycles that the contractor must follow (e.g., annual updates for regulatory training)?

No standard requirement but content must be updated based on regulation or mission needs.