Attachment F VS_1300.2D_Chg_1.pdf

U.S. DEPARTMENT OF TRANSPORTATIONCHANGE

FEDERAL AVIATION ADMINISTRATION

ORDER

VS 1300.2D

CHG 1

Effective Date:

National Policy 06/15/18

SUBJ: Aviation Safety (AVS) Quality Management System (QMS)

1. Purpose. This change clarify Aviation Safety (AVS) Quality Management System (QMS) Order 1300.2D,

2. Who this change affects. This change affects all Aviation Safety (AVS) employees.

3. Disposition of Transmittal Paragraph. Retain this transmittal sheet until the directive is cancelled by a new directive.

4. Explanation of Change. This change adds Civil Aviation Medical Institute (CAMI) to paragraph I la of this Order.

PAGE CHANGE CONTROL CHART

Remove Pa es Dated Insert Pa es Dated

9/25/17 3 6/15/18

4. Administrative Information. This order change is distributed to divisions and branches in Washington headquarters, regions and centers and to all field offices and facilities.

Ali Bahrami Associate Administrator for Aviation Safety

Distribution: Electronic Initiated By: AQS-100

Distribution: Electronic Initiated By: AQS-100

U.S. DEPARTMENT OF TRANSPORTATION

FEDERAL AVIATION ADMINISTRATION

ORDER

VS 1300.2D

Aviation Safety Policy Effective Date:

09/25/17

SUBJ: Aviation Safety (AVS) Quality Management System (QMS)

1. Purpose of this Order. This order covers the maintenance and improvement of the AVS

QMS in accordance with ISO 9001:2015. The QMS assists AVS in meeting its requirements and continuously improving its processes. The QMS is a part of everyday work processes in AVS and, as such, is an integral part of achieving our safety mission.

2. Audience. All AVS employees.

3. Summary of Changes.

This revision:

a. Changes the focus of the order to how the QMS helps AVS achieve its safety mission. (See Paragraph 1. Purpose of this Order.)

b. Updates paragraph references and titles throughout to align with ISO 9001:2015.

Minor edits throughout.

4. Where Can I Find This Order? You can find an electronic version of this order on the

MyFAA Orders and Notices website.

5. Cancellation. Order VS 1300.2C, dated 06/24/14, is cancelled effective the date of this order.

6. Background.

a. The Federal Aviation Administration (FAA) AVS organization has employees in geographically dispersed locations working in support of, or directly related to, aviation safety oversight. Such tasks include regulations, standards, and guidance development for operations; aerospace medicine; research activities; certification activities; inspections and surveillance activities; investigations and enforcement activities; and civil aircraft and airman registration. The products and services delivered from this work support the fulfillment of tasks, initiatives, and goals. These tasks, initiatives and goals are directly and indirectly related to the AVS business plans and the FAA’s strategic objectives.

b. The pace of change in the aviation industry, driven by technology and the economy, presents a challenging environment. AVS has responded with a proactive approach in meeting the FAA’s safety and service goals. The AVSMT introduced the

QMS in January 2004 as one element in an organized approach to cultural change, change management and in recognition of broad industry standards, credentials, and universal acceptance of the ISO 9001 standard. The AVS QMS was formally certified on September 20, 2006.

https://employees.faa.gov/tools_resources/orders_notices/

09/25/17 VS 1300.2D

7. AVS Quality Policy. AVS is committed to continuously improving the world's safest aerospace system. AVS fulfills this commitment by responding to our stakeholders, supporting the interests of the flying public, valuing the contributions of each employee, and meeting the requirements of the AVS quality management system.

8. Interaction of Processes (ISO 9001:2015 Paragraph 4.4.1.b). Refer to G-3, AVS Interaction of

Processes, located on the AVS QMS website.

9. Scope (ISO 9001:2015 Paragraph 4.3). Improving aviation safety through regulatory oversight and monitoring compliance with Title 14 Code of Federal Regulations as they apply to airmen, aircraft manufacturers, repair and maintenance facilities, aviation schools, air operators, aviation agencies, individuals and organizations. The types of products and services covered include certificates, policy, surveillance, inspection, enforcement, oversight, approvals, designation, rules, auditing, credentialing and safety risk analysis. AVS fulfills these responsibilities through its Services and

Offices (S/Os) at their respective work locations.

AVS does not perform any special processes where the resulting output cannot be verified by subsequent monitoring or measuring. These special processes are not needed to meet our stakeholder requirements and are not applicable to the scope of the AVS QMS.

10. Control of Externally Provided Processes, Products and Services (ISO 9001:2015

Paragraph 8.4).

a. Control of every AVS externally provided process is through one or more of the following methods:

(1) Ensuring the acquisition process is used to select qualified service providers.

(2) Establishing a process to ensure the service provider follows any applicable orders, regulations, and guidance documents.

(3) Developing a Service/Office document that addresses how to control the outsourced process.

(4) Reviewing the output of the outsourced process to ensure it meets all requirements.

(5) Reviewing the performance of outsourced processes as a part of the Management

Review/Heads Up Display (MR/HUD)

(6) Developing Service Level Agreements (SLAs), which document roles and responsibilities between the organizations involved in a process.

When AVS personnel identify a problem with the output of an outsourced process, the appropriate AVS personnel work with the service provider to resolve the issue and ensure that requirements are met. For example, the FAA IT HelpDesk ticket system is used to control and correct IT products that are nonconforming. In addition, outside organizations, orders, and regulations often provide guidance to AVS on how to perform their part of the process.

06/15/18 VS 1300.2D, Chg 1

(2) Purchasing (ISO 9001 :20 "i 5 Paragraph 8 .4 ). A VS procures products and services within federally mandated rules through the FAA Acquisition System. Organizations outside A VS, such as AFN, provide guidance on bow purchasing processes are to be completed. They also perform some service activities, such as issuing purchase orders and contracting actions.

Guidance includes areas such as making a purchase and the control of suppliers. A VS S/Os may have internal processes for certain commodities that describe the various steps for which AVS has responsibility when initially making a purchase, evaluating a supplier, and confirming delivery of products and services for payment.

(3) Competency (ISO 9001 :2015 Paragraph 7.2). Organizations outside AVS maintain evidence of personnel competency as reflected in personnel records including the records of appropriate education, training and experience. These processes are primarily outsourced to the FAA Human Resources organization. The maintenance of individual competencies and certain refresher training and associated records are the responsibility of the S/Os. Training records for AVS employees are maintained in the eLeaming Management System (eLMS) database. AVS determines the necessary competencies for support contract personnel / resources and documents these competencies in contracting documents.

11. Process Applicability.

a. Design and Development of Products and Services (ISO 9001:2015 Paragraph 8.3).

I In AVS, design and development applies to training and the Civil Aviation Medical Institute (CAMI). Local technical processes address those design and development activities, as applicable. A VS S/Os may use design and development for additional processes, products or services, where deemed appropriate.

b. Calibration (ISO 9001:2015 Paragraph 7.1.5). Calibration is only applicable to the Office ofAerospace Medicine (AAM). All other S/Os do not use calibrated equipment to provide evidence of conformity of products and services to requirements.

a. Requirements for Products and Services (ISO 9001:2015 Paragraph 8.2). As a regulator ofaviation safety, A VS does not have customers in the commercial or business contract sense. A VS' customer is the flying public. AVS uses the word stakeholder to describe the relationship with those affected by AVS' policy or its products and services. These relationships are described in S/Os technical/business processes and directives.

b. Special Processes (ISO 9001:2015 Paragraph 8.5.1.t) AVS does not perform any "special" processes where the resulting output cannot be verified by subsequent monitoring and measuring. Special processes are not needed to meet our stakeholder requirements.

12. Roles & Responsibilities. The roles and responsibilities for the QMS are further defined in G-5, A VS QMS Roles and Responsibilities, located on the A VS QMS website.

13. Definitions. Refer to G-6, Glossary of Terms, located on the A VS QMS website.

14. Documented Processes. (ISO 9001:2015 Paragraph 4.4.2.a). In accordance with ISO 9001 requirements, AVS controls documented information for QMS processes, AVS employees can access the latest versions of these documents on the AVS QMS website, on S/0

09/25/17 VS1300.2D

12. Roles & Responsibilities. The roles and responsibilities for the QMS are further defined in

G-5, AVS QMS Roles and Responsibilities, located on the AVS QMS website.

13. Definitions. Refer to G-6, Glossary of Terms, located on the AVS QMS website.

14. Documented Processes. (ISO 9001:2015 Paragraph 4.4.2.a). In accordance with ISO

9001 requirements, AVS controls documented information for QMS processes, AVS employees can access the latest versions of these documents on the AVS QMS website, on S/O websites or on other designated electronic sites maintained to ensure currency. AVS-001-007, AVS Document Control Process, describes these QMS documents.

16. Authority to Change This Order. The Associate Administrator for Aviation Safety (AVS-

1) has the approval authority to change this order. The Director for Quality, Integration and

Executive Services (AQS-1) manages the change process to this order.

17. Requests to Change This Order. To recommend a change to this order, send a copy of FAA

Form 1320-19, Directive Feedback Information (see Order 1320.1, FAA Directives Management) to the AQS Directives Management Officer. Form 1320-19 is attached to the back of this order. If you work in AVS, please submit feedback using the Directives Feedback System.

18. Distribution. This order should be distributed within AVS down through the branch level.

https://ksn2.faa.gov/avs/dfs/Pages/Home.aspx

09/25/17 VS 1300.2D

Appendix A

A-1

Appendix A. Directive Feedback Information

Please submit any written comments or recommendation for improving this directive, or suggest new items or subjects to be added to it. Also, if you find an error, please tell us about it.

Subject: Order

To: Directive Management Officer, _______________________________________________

(Please check all appropriate line items)

An error (procedural or typographical) has been noted in paragraph ______ on page

Recommend paragraph ______ on page ______ be changed as follows:

(attached separate sheet if necessary)

In a future change to this order, please include coverage on the following subject

(briefly describe what you want added):

Other comments:

I would like to discuss the above. Please contact me.

Submitted by: ______________________________________________ Date: ______________

Telephone Number: _______________________________ Routing Symbol: _______________

FAA Form 1320-19 (10-98}