693KA8-19-R-00006 - Attachment L-3 Past Performance Questionnaire.pdf

693KA8-19-R-00006

PART IV – REPRESENTATIONS AND INSTRUCTIONS

SECTION L – INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS OR

RESPONDENTS – ATTACHMENT L-3 PAST PERFORMANCE QUESTIONNAIRE

PAST PERFORMANCE EVALUATION QUESTIONNAIRE

INSTRUCTIONS TO OFFERORS SENDING REFERENCE QUESTIONNAIRE

FORMS:

Section A (Part I and Part II) must be completed by the Offeror (the firm requesting the reference) prior to issuing the questionnaires. The Offeror must send the questionnaires for relevant projects that are in progress or completed in the past seven (7) years to the individuals who will provide the reference. For Government contracts, send to the Contracting Officer or

Program Representative. For commercial references, send to personnel with duties similar to those for Government contracts. It is the responsibility of the Offeror to follow-up and encourage references to submit the questionnaire. The completed questionnaire must be submitted via e-mail directly from the person providing the reference.

INSTRUCTIONS TO PERSON PROVIDING REFERENCE:

In order to assess potential vendors under the Federal Aviation Administration’s (FAA’s)

Controller Training Solutions (CTS) competition, the FAA Contracting Office is obtaining past performance information with respect to each Offeror. As a reference for work performed by the firm identified in Section A of this questionnaire, your candid response will assist in the evaluation process. Please complete Section B (Part I and Part II) of the questionnaire as thoroughly as possible. You are requested to submit the completed questionnaire to the FAA

Contracting Officer identified below by no later than July 1, 2019 at 10:00 AM Eastern Time.

The subject line in the submission e-mail must clearly indicate: CTS Past Performance

Questionnaire Submission for <Company Name> and the message must originate from the reference’s Government or commercial e-mail system.

In addition to this questionnaire, you may receive a follow-up phone call to confirm or clarify information. This is a major FAA acquisition and your input into this evaluation is greatly appreciated. If you have questions regarding this questionnaire or require assistance, please submit inquiries to Wanda.Mundy@faa.gov.

Sincerely, Wanda Mundy, Contracting Officer mailto:Wanda.Mundy@faa.gov

SECTION A

TO BE COMPLETED BY OFFEROR (THE FIRM REQUESTING THE REFERENCE)

PART I: CTS OFFEROR INFORMATION

COMPANY NAME OF CTS OFFEROR:

OFFEROR ADDRESS:

PART II: PAST PERFORMANCE INFORMATION

TITLE OF PROJECT FOR WHICH REFERENCE IS REQUESTED:

AGENCY/CUSTOMER SUPPORTED:

CONTRACT/ORDER/SUBCONTRACT NUMBER:

GENERAL DESCRIPTION OF TYPE OF SERVICES/PRODUCTS REQUIRED UNDER THE

CONTRACT:

SECTION B

TO BE COMPLETED BY EVALUATOR (PERSON PROVIDING REFERENCE)

PART I: REFERENCE INFORMATION

NAME & TITLE:

ORGANIZATION (INCLUDING AGENCY AND/OR COMPANY):

CONTRACT ROLE (e.g. CO, COR, PM):

ADDRESS:

PHONE NUMBER:

E-MAIL:

PART II: INFORMATION ABOUT PROJECT/CONTRACT FOR WHICH REFERENCE IS

REQUESTED

Please identify and correct any information that is not accurate in Section A.

Please objectively assess the requesting firm in each performance element below by assigning an “X” to the most appropriate rating as described below. Please provide an explanation in #8 below for any rating of

“Unsatisfactory”.

Performance

Element

Exceptional

Very Good

Satisfactory

Marginal

Unsatisfactory

1. Quality of

Service

Delivery

Met all performance requirements and exceeded many requirements to the benefit of the customer.

Minor problems

/Highly effective corrective actions.

Met all performance requirements and exceeded some requirements to the benefit of the customer.

Minor problems

/Effective corrective actions.

Met all performance requirements.

Minor problems

/Satisfactory corrective actions.

Some performance requirements not met.

Serious problems

/Marginally effective corrective actions.

Most performance requirements were not met.

Serious problems/

Ineffective

Assessment

(Check Box)

2. Cost Control

Significant reductions in overall cost/price while meeting all contract requirements.

Used innovative management techniques.

Quickly resolved cost issues /

Effective corrective actions facilitated overall cost/price reductions.

Some reduction in overall cost/price while meeting all contract requirements.

Used innovative management techniques.

Resolved cost/price issues

/ Effective corrective actions facilitated overall cost/price reductions.

Met overall estimates while meeting all contract requirements.

Did not meet estimates.

Inadequate corrective action plans / No innovative techniques to bring overall expenditures within limits.

Significant cost overruns.

Not likely to recovery cost control.

3. Schedule

(Timeliness)

Significantly exceeded delivery requirements

(all on-time with many early deliveries to the

Government’s benefit).

Quickly resolved delivery issues /

Highly effective

On-Time deliveries /

Some early deliveries to the

Government’s benefit.

Quickly resolved delivery issues /

Effective corrective actions.

On-time deliveries.

Minor problems / Did not affect delivery schedule.

Some late deliveries.

No corrective

Many late deliveries.

Negative cost impact / Loss of capability for

Government.

Ineffective

4. Business

Relations

Highly professional /

Responsive /

Proactive.

Significantly exceeded expectations.

Very high user satisfaction.

Professional /

Responsive.

Exceeded expectations.

High user satisfaction.

Professional /

Reasonably responsive.

Met expectations.

Adequate user satisfaction.

Less professionalism and responsiveness.

Low user satisfaction / No attempts to improve relations.

Delinquent responses /

Lack of cooperative spirit.

Unsatisfied user / Unable to improve relations.

5. Program

Management

Highly adept at identifying problems, managing risk and implementing corrective actions.

Significantly effective at integrating and coordinating across the contract to meet requirements.

Significantly effective at supervising contractor personnel and their work efforts.

Very adept at identifying problems, managing risk and implementing corrective actions.

Very effective at integrating and coordinating across the contract to meet requirements.

Very effective at supervising contractor personnel and their work efforts.

Adept at identifying problems, managing risk and implementing corrective actions.

Effective at integrating and coordinating across the contract to meet requirements.

Effective at supervising contractor personnel and their work efforts.

Less adept at identifying problems, managing risk and implementing corrective actions.

Relatively ineffective at integrating and coordinating across the contract to meet requirements.

Relatively ineffective at supervising contractor personnel and their work efforts.

Not adept at identifying problems, managing risk and implementing corrective actions.

Ineffective at integrating and coordinating across the contract to meet requirements.

Ineffective at supervising contractor personnel and their work efforts.

Yes No

FOR #7, PLEASE ANSWER “Yes” or “No”, as appropriate

7. Given the choice, would you do business with this contractor again?

8. Additional comments you would like to share: