RFP 693JF725R000005.pdf Mental Health App service support 252025.pdf

693JF725R000005

SOLICITATION, OFFER AND AWARD

4. TYPE OF SOLICITATION2. CONTRACT NUMBER 3. SOLICITATION NUMBER

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than Item 7)

ORDER UNDER DPAS (15 CFR 700)

6. REQUISITION/PURCHASE NUMBER

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

NEGOTIATED (RFP)

SEALED BID (IFB)

5. DATE ISSUED

1. THIS CONTRACT IS A RATED RATING PAGE OF PAGES

1 39

C. E-MAIL ADDRESS

EXT.NUMBERAREA CODE

B. TELEPHONE (NO COLLECT CALLS)A. NAME

10. FOR

INFORMATION

CALL:

CAUTION: LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

(Date)(Hour) local timeuntildepository located in copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the

SOLICITATION

9. Sealed offers in original and

PART IV - REPRESENTATIONS AND INSTRUCTIONS

OTHER STATEMENTS OF OFFERORS

EVALUATION FACTORS FOR AWARD

INSTRS., CONDS., AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND

LIST OF ATTACHMENTS

CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

I

J

K

L

M SPECIAL CONTRACT REQUIREMENTS

CONTRACT ADMINISTRATION DATA

DELIVERIES OR PERFORMANCE

INSPECTION AND ACCEPTANCE

PACKAGING AND MARKING

DESCRIPTION/SPECS./WORK STATEMENT

SUPPLIES OR SERVICES AND PRICES/COSTS

SOLICITATION/CONTRACT FORM

PART II - CONTRACT CLAUSESPART I - THE SCHEDULE

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B

A

SEC. DESCRIPTION PAGE(S) (X) DESCRIPTION SEC. (X)

11. TABLE OF CONTENTS

18. OFFER DATE17. SIGNATURE

SUCH ADDRESS IN SCHEDULE.

IS DIFFERENT FROM ABOVE - ENTER

15C. CHECK IF REMITTANCE ADDRESS

EXT.NUMBERAREA CODE

15B. TELEPHONE NUMBER

(Type or print)AND

ADDRESS

OF

OFFEROR

CODE FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER15A. NAME

DATEAMENDMENT NO.DATEAMENDMENT NO.

and related documents numbered and dated):

amendments to the SOLICITATION for offerors

(The offeror acknowledges receipt of

14. ACKNOWLEDGEMENT OF AMENDMENTS

CALENDAR DAYS (%)30 CALENDAR DAYS (%)20 CALENDAR DAYS (%)10 CALENDAR DAYS (%)

(See Section I, Clause No. 52.232.8)

13. DISCOUNT FOR PROMPT PAYMENT

designated point(s), within the time specified in the schedule.

by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

28. AWARD DATE

(Signature of Contracting Officer)

27. UNITED STATES OF AMERICA

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print)

CODE 24. ADMINISTERED BY (If other than Item 7)

ITEM

(4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

41 U.S.C. 3304 (a) ( 10 U.S.C. 2304 (c) (

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

21. ACCOUNTING AND APPROPRIATION20. AMOUNT19. ACCEPTED AS TO ITEMS NUMBERED

AWARD (To be completed by government)

CODE

02/05/2025 X

1700 ET 03/05/2025

SAULAT REHAN 470

saulat.rehan.ctr@dot.gov

403-0433

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PAGE(S)

DURBA RAY

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV. 6/2014)

Prescribed by GSA - FAR (48 CFR) 53.214(c)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within _____0_________ calendar days (60 calendar days unless a different period is inserted

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

2 2

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

693JF725R000005

(A) (B) (C) (D) (E) (F)

00001 Base Year - Mental health app and support services (Firm Fixed Price)

(Option Line Item)

04/01/2026

Delivery: 04/15/2026

Period of Performance: 05/01/2025 to 04/30/2026

20001 Option Year One (1) - Mental health app and support services (Firm Fixed Price)

(Option Line Item)

04/01/2026

Delivery: 04/15/2027

Period of Performance: 05/01/2026 to 04/30/2027

30001 Option Year Two (2) - Mental health app and support services (Firm Fixed Price)

(Option Line Item)

04/01/2027

Delivery: 04/15/2028

Period of Performance: 05/01/2027 to 04/30/2028

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

NSN 7540-01-152-8067

6 9 3 J F 7 2 5 R 0 0 0 0 0 5

REQUEST FOR PROPOSAL

SOLICITATION NUMBER: 6 9 3 J F 7 2 5 R 0 0 0 0 0 5

ISSUED: February 05, 2025

QUESTIONS DUE: February 17, 2025 at 3:00 PM East Coast Time

PROPOSALS DUE: March 5, 2025 at 3:00 PM East Coast Time

PROPOSALS VALID THROUGH: June 30, 2025

FOR: V i r t u a l Mental health App and counseling support services

IMPORTANT

Read the ENTIRE solicitation and see Section L for proposal submission instructions.

1. Offerors offering less than 90 calendar days for proposal acceptance WILL NOT BE considered and WILL BE rejected.

2. Telegraphic, telephonic, or facsimile proposals will NOT be accepted.

3. All information pertaining to this RFP, including amendments, will be posted on-line at SAM.gov.

4. This solicitation is issued as a 100% Total Small Business Set-aside, pursuant to FAR Part 19.

5. Offerors shall include all APPLICABLE Federal, State, and Local taxes in their proposal. A tax-exempt number will not be provided.

6. All offerors are required to be registered with an active status at SAM.gov at the time of proposal submission.

Accounts shall remain active for the entire performance period of the resulting contract.

7. Offerors shall email proposals to: usmmaproposals@dot.gov and cc durba.ray@dot.gov; stacy.copeland.ctr@dot.gov https://sam.gov/ https://sam.gov/ mailto:usmmaproposals@dot.gov mailto:durba.ray@dot.gov

SECTION A

SOLICITATION/CONTRACT

FORM

TABLE OF CONTENTS

(X)|SEC.| DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

X | A | SOLICITATION/CONTRACT FORM 1

X | B | SUPPLIES OR SERVICES AND PRICES/COSTS 5

X | C | DESCRIPTION/SPECS/WORK STATEMENT 6

| D | PACKAGING AND MARKING 11

| E | INSPECTION AND ACCEPTANCE

X | F | DELIVERIES OR PERFORMANCE 11

X | G | CONTRACT ADMINISTRATION DATA 12

X | H | SPECIAL CONTRACT REQUIREMENTS 16

PART II - CONTRACT CLAUSES

X | I |CONTRACT CLAUSES 16

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER

ATTACHMENTS

X | J |LIST OF ATTACHMENTS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

X

| K

|REPRESENTATIONS, CERTIFICATIONS AND OTHER

|STATEMENTS OF OFFERORS

X | L |INST., CONDITIONS, AND NOTICES TO OFFERORS 30

X | M |EVALUATION FACTORS FOR AWARD 36

SECTION B

SUPPLIES OR SERVICES AND PRICES/COSTS

B.1. GENERAL SCOPE OF WORK:

The USMMA is looking for a qualified, licensed, and insured contractor to provide app, labor, counseling support, supervision to Midshipmen as identified in the Statement of Work (SOW).

Base year Description User per year Per user price Total

CLIN0001 Mental health app and support services 1000 $ $ Total base year $

Option year one

CLIN 1001 Mental health app and support services 1000 $ $ Total option one $

Option year two CLIN 2001 Mental health app and support services 1000 $ $ Total option two $

Grand total base + 2 option years $

Solicitation #693JF725R000005

SECTION C

DESCRIPTION/SPECIFICATION/STATEMENT OF WORK (SOW)

C.1. The Department of Health Services (DHS) located in Patten Hall at the United States Merchant Marine Academy (USMMA) seeks an option allowing midshipmen to obtain behavioral health counseling from a licensed professional care provider using an already existing and developed downloadable app. USMMA has Midshipmen assigned throughout the United States as well as international/globally. International/global assignments include being on board oceangoing vessels for long periods of time. Access to the downloadable App is required for approximately 1000 Midshipmen. Support would be required for 24/7/365 days, globally and within the United States.

C.2 OVERVIEW

United States Merchant Marine Academy is a Federal Service Academy that educates and graduates licensed Merchant Marine officers of exemplary character who serve America’s marine transportation and defense needs in peace and war. With 95 percent of the world's products transported over water, these leaders are vital to the effective operation of our merchant fleet for both commercial and military transport during war and peace.

USMMA Department of Health Services (DHS) is responsible for the overall management of the Midshipmen medical care, dental care, and Midshipmen emergency services. DHS works to help midshipmen maintain all medical standards for United States Coast Guard (USCG) Licensing and United States Naval Commissioning requirements. Further information is available at:

http://www.usmma.edu/academy-life/activitiesservices/health-services#sthash.kLTKsCpA.dpuf https://www.usmma.edu/academy-life/activitiesservices/counseling

C.3 KEY TASKS:

1. Contractor shall be responsible for providing an already existing and developed app and associated mental health services accessible through the app. App is to be available as a free download to Midshipmen using their personal cell phone.

a. App must be accessible on Android and IOS operating systems.

b. The app should allow a user to log in, submit a query for individual assistance, be screened, and subsequently be connected with a counseling provider via text or video chat (preference is for virtual/video chat). The contractor shall be responsible for uploading all certified and licensed counseling providers in the app. Counseling providers loaded into app will be professionally licensed in the requisite states required for providing services. The app will be able to connect students with appropriate geographically located counselors.

c. Provide crisis intervention, including after-hours crisis assessments.

d. Ability to offer both language and cultural matching within clinical network is desirable but not required.

e. Through this app, Midshipmen would be able to reach a mental health professional 27/365.

f. Access would need to be on a global basis so Midshipmen at sea would have access regardless of location.

g. If possible, the app should leverage a system that facilitates the proactive identification of midshipmen in need of mental-health care, allowing healthcare organizations to quickly identify individuals who need behavioral health support.

h. Group chat feature to allow Midshipmen to connect with fellow Midshipmen or non-Midshipmen experiencing mental health issues. The intention is to provide group peer support access without feeling the need to formalize a conversation with a provider.

i. This should be designed to encourage use without fear or judgement issues that often prevent reaching out for care (stigmas)

i. Include, if possible, a telephone access option for those who wish to not use an App.

j. Provide confidential management of protected health information to ensure Midshipmen feel http://www.usmma.edu/academy-life/activitiesservices/health-services#sthash.kLTKsCpA.dpuf https://www.usmma.edu/academy-life/activitiesservices/counseling comfortable discussing sensitive mental health issues.

k. Provide a process allowing Midshipmen to research and choose from available providers based on the

Midshipmen’s comfort level.

l. Provide anonymous reporting on trends for Midshipmen usage of the app, types of mental health counseling requested.

i. Such information can be used to identify needs that USMMA can incorporate into addressing Midshipmen life & culture.

m. Provide ability to manage crisis intervention, referrals to immediate support for serious potentially life-threatening issues (self-harm or harm to others, suicidal ideations, etc.).

i. This may include creating appropriate contact with USMMA Health Services personnel for continuum of care.

ii. Provide escalation / crisis protocols and what resources are available to intervene.

n. Access to on-demand content library of mental wellness resources, including options for health assessments and virtual fitness.

2. Non-patient care particulars

a. Provision of monthly, quarterly reports regarding usage to determine effectiveness and use of the system.

i. Willingness/ability to partner with existing USMMA Sources

ii. Develop process for coordination of care with existing USMMA resources – Department of Health

Services, Midshipman Counseling and Personal Development (MCPD), Professional Development and Career Services (Shipboard Training)

b. Provide verifiable feedback from Midshipmen regarding the success of the program.

c. Preference for provider who has experience with college/university age students and a proven track record with same.

d. Describe cost structure:

i. Can an entity such as an institution of higher education purchase a yearly subscription/package providing students with unlimited access as needed or...

ii. Can an entity such as an institution of higher education be invoiced monthly based on per actual user cost?

iii. Note that the intent is to allow usage without healthcare insurance required, without any out of pocket costs to Midshipmen

e. System must be secure and meet all local, state, and federal data security standards, including FERPA / HIPAA. The contractor must be based in the United States of America.

f. The contractors’ must be capable of protecting and safeguarding Midshipmen personal Health Information (PHI) and Personal Identification Information (PII) respectively throughout the term of the contract. All PHI and PII collected throughout the term of the contract, must be safeguarded and maintained in accordance with HIPAA and FERPA.

g. USMMA requests the bidder to provide any app installation/ setup instructions, and user training for Midshipmen who will be using the app. This will include up to 3 Department of Health Services and/or Midshipman Counseling and Personal Development (MCPD) non- Midshipmen staff as well as up to 3 Professional Development and Career Services (Shipboard Training) non- Midshipmen staff.

3. Credentials of provider requirements:

a. In addition to section 1, b, the contractor must have the ability to evaluate and monitor their provider’s experience and capability to provide virtual mental health care prior to adding their profiles which will be accessible to the midshipmen available via the app.

b. See #4, a “Counselor’s education, experience, and skill requirement”

c. The providers must maintain applicable professional licenses required to provide services through the term of the contract.

d. The contractor’s providers must be insured for liability and or malpractice so that DOT/MARAD is not liable for any claims or complaints related to the care provided by the contractor or it’s providers.

e. DOT/MARAD requires contractor release a common form that will help ensure the software producers who partner with the federal government leverage minimum secure development techniques and toolsets. The contractor must complete the Secure Software Development Attestation Form and provide it with the proposal.

Please click here for a copy of the form and additional information https://www.cisa.gov/resources-tools/resources/secure- software-development-attestation-form https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisa.gov%2Fresources-tools%2Fresources%2Fsecure-software-development-attestation-form&data=05%7C02%7CBob.Ellington%40dot.gov%7Ce68cdef5e976430c529008dccc0cdfba%7Cc4cd245b44f04395a1aa3848d258f78b%7C0%7C0%7C638609602876848745%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=M2bdRozunXhRAA1PJbNbu5oUFfBcp2j772l%2Bl2qH9YI%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisa.gov%2Fresources-tools%2Fresources%2Fsecure-software-development-attestation-form&data=05%7C02%7CBob.Ellington%40dot.gov%7Ce68cdef5e976430c529008dccc0cdfba%7Cc4cd245b44f04395a1aa3848d258f78b%7C0%7C0%7C638609602876848745%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=M2bdRozunXhRAA1PJbNbu5oUFfBcp2j772l%2Bl2qH9YI%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisa.gov%2Fresources-tools%2Fresources%2Fsecure-software-development-attestation-form&data=05%7C02%7CBob.Ellington%40dot.gov%7Ce68cdef5e976430c529008dccc0cdfba%7Cc4cd245b44f04395a1aa3848d258f78b%7C0%7C0%7C638609602876848745%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=M2bdRozunXhRAA1PJbNbu5oUFfBcp2j772l%2Bl2qH9YI%3D&reserved=0

4. Counselor’s education, experience, and skill requirement:

a. DOT/MARAD requires that providers be licensed and credentialed as either Clinical Psychologists

(having earned a doctorate degree in clinical psychology or Doctor of Psychology), with a minimum of 3 years’ clinical experience or higher.

b. Mental Health Counselor, Social Worker or Clinical Social Worker (having earned a Master’s Degree in the appropriate aforementioned fields of study). All providers must be clinically experienced within a medical scope of practice that includes patients up to the age of 24. Providers with a minimum of 3 years’ experience are preferred.

C.5. Deliverables:

a. The contractor shall be responsible for providing monthly report to the Contracting Officer’s

Representative (COR) and the Contracting Officer (CO) clearly identifying:

i. Number of midshipmen accessed the app monthly.

ii. Types of clinical issues midshipmen sought care for.

iii. Clearly identify if the care was ongoing or resolved.

iv. Identify the number of needed referrals to a higher level of care, (if any).

v. Number of midshipmen referred to USMMA health services.

vi. Number of midshipmen identified as emergency care and actions taken to secure safety.

C.6.1. Performance standards:

a. This Quality Assurance Surveillance Plan (QASP) is designed to provide the Maritime Administration (MARAD) and The United States Merchant Marine Academy (USMMA) with an effective surveillance method of monitoring and evaluating the contractor’s performance pursuant to the requirements listed in the Statement of Work (SOW) for behavioral health counseling from a licensed professional care provider using an already existing and developed downloadable app. From Federal Acquisition Regulation (FAR) Part 37.601, performance-based contracting methods are intended to ensure that the required performance quality levels are achieved and that the total payment is related to the degree that services performed, or outcomes achieved meet contract standards. The QASP shall focus on the level of performance, rather than the methodology used by the contractor to achieve that level of performance. This QASP defines the roles and responsibilities of all members of the integrated project team, identifies the performance objectives, identifies the performance quality level standards, and describes the methods of surveillance to identify quality levels for monitoring and evaluating the Contractor’s performance. It is intended to be a dynamic and variable document based on the Contractor’s performance throughout the contract. Flexibility allows for the method to change and the level of surveillance to increase or decrease over time depending on the level of confidence in the Contractor’s performance. This QASP is based on the premise that the contractor, not the Government, is responsible for the management and quality control actions needed to meet the standards of the contract. The contractor is responsible for performing the requirements of the contract and for providing quality control measures to ensure that contract requirements are met.

b. Roles and Responsibilities - Contracting Officer

i. The Contracting Officer (CO) will have overall responsibility for overseeing the contractor’s performance. The CO shall be responsible for monitoring the Contractor’s performance in the areas of contract compliance and contract administration. The CO will review the COR or designee’s written inspections and assessments of the contractor’s performance and resolve any discrepancies that may arise between the contractor and COR or their designee.

c. Roles and Responsibilities - Contracting Officer’s Representative

i. The Contracting Officer’s Representative (COR) is responsible for monitoring, assessing, recording, and reporting on the performance of the contractor. The COR is responsible for technical administration of the project and ensures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will have the responsibility for completing quality assurance monitoring forms used to document the inspection and evaluation of the contractor’s work performance.

d. Methods of Surveillance

i. The method of surveillance is based on the performance criteria of the contract terms and specifications. Each requirement will describe the tasks to be performed and the acceptable quality level for successful performance. To minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate contractor performance when appropriate, which may be on a daily, weekly, monthly, quarterly, semi-annual, or annual basis.

MARAD intends to monitor and evaluate the contractor’s performance based on any or all the following surveillance methods:

1. Validated User / Customer Feedback

a. Relies on the user of the service to identify deficiencies. Also combines elements of user complaints and random inspection to solicit user interviews. Feedback is investigated and validated to help focus on areas that may require further action.

Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

2. Random Inspection

a. Evaluates by randomly selecting and inspecting outputs. There is no set percentage or minimum/maximum number of assessments conducted. The quantity of assessments will be based on findings and performance.

3. Unscheduled Inspection

a. Any aspect of the contractor’s performance may be inspected at any time during the period of performance of the contract. Variation of random inspection, however, inspection is taken when a pattern of performance deficiencies is suspected or when there are concerns that need attention.

4. Periodic Inspection

a. Surveillance tasks that do not require 100 percent inspection and performed at specific intervals of daily, weekly, monthly, quarterly, semi-annually, or annually that anticipates task perceived as user critical.

e. Performance Requirements Summary

i. To enhance clarity, an evaluation rating for acceptable quality levels is determined based on a standard for successful performance and will be defined as follows for the assessment of contractor performance:

1. Exceptional. Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the performance standard being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

2. Very Good. Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the performance standard being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

3. Satisfactory. Performance meets contractual requirements. The contractual performance of the performance standard contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

4. Marginal. Performance does not meet some contractual requirements. The contractual performance of the performance standard being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

5. Unsatisfactory. Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the performance standard contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

C.6.2 Table: Performance standards:

Required Tasks and Outputs /

Reference

Performance Standard / Minimum

Requirement

Acceptable Quality Levels

Surveillance

Surveillance

Method

Incentive- Positive or

Negative

Key task 1, a & b App is accessible on Android and IOS operating systems and allows a user to log in, submit a query for individual assistance, be screened, and subsequently be connected with a counseling provider via text or video chat

Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory

Validated User / Customer Feedback, Random Inspection, Unscheduled Inspection, Periodic Inspection

Nonconforming services may result in nonconforming reports issued and a potential negative CPARS narrative.

Key task 1, b & 4, a Providers are certified and licensed counseling providers

Exceptional, Very Good, Satisfactory, Random Inspection, Unscheduled Inspection, Periodic Inspection

Nonconforming services may result in nonconforming reports issued and a potential negative CPARS narrative.

Key Task 1 ,C, 1, M (i & ii)

Management of emergencies / crisis interventions

Exceptional, Very Good, Satisfactory, Random Inspection, Unscheduled Inspection, Periodic Inspection

Nonconforming services may result in nonconforming reports issued and a potential negative CPARS narrative.

Key task 1, e, f, k, n Ability to access app resources and needed care in a timely manner (not withstanding WIFI /

Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory

Validated User / Customer Feedback, Random Inspection, Unscheduled Inspection, Periodic

Nonconforming services may result in nonconforming reports internet connections problems, etc.

outside scope of control of contractor

Inspection issued and a potential negative CPARS narrative.

Key Task 2, b User feedback Exceptional, Very Good, Satisfactory, Random Inspection, Unscheduled Inspection, Periodic Inspection

Nonconforming services may result in nonconforming reports issued and a potential negative CPARS narrative.

Key Task 2, f Effectiveness of training & support coordination

Exceptional, Very Good, Satisfactory, Random Inspection, Unscheduled Inspection, Periodic Inspection

Nonconforming services may result in nonconforming reports issued and a potential negative CPARS narrative.

Key Task 5, a , i-vi Reports

Submitted consistently on time and provide requested information

Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory

Validated User / Customer Feedback, Periodic Inspection

Nonconforming services may result in nonconforming reports issued and a potential negative CPARS narrative.

End of SOW

SECTION D

PACKAGING AND MARKING

This section is not applicable.

SECTION F

DELIVERIES OR PERFORMANCE

F.1 PLACE OF PERFORMANCE

300 Steamboat Road, Kings Point, NY 11024

F.2 PERIOD OF PERFORMANCE

Period of performance Base year January 20, 2025 – January 19, 2026 Option Year One January 20, 2026 – January 19, 2027 Option Year Two January 20, 2027 – January 19, 2028

SECTION G

CONTRACT ADMINISTRATION DATA

G.1 INVOICING

DOT utilizes the Delphi eInvoicing web portal for processing invoices. Access to Delphi eInvoicing web portal is granted with electronic authentication of credentials (name & valid email address) utilizing the GSA credentialing platform login.gov. For vendors submitting invoices or payment requests, they will be required to submit invoices via the Delphi eInvoicing web portal which is authenticated via www.login.gov.

Vendors must meet the following minimum requirements to submit invoices through the Delphi eInvoicing web- portal:

(a) Vendors shall have electronic internet access to register in the U.S. General Services

Administration’s (GSA) Login.gov and to the Delphi eInvoicing web portal;

(b) The identity of system users will be verified prior to receiving access to the Delphi eInvoicing web-portal via registration with login.gov. Information required for Login.gov includes his/her email address, full name, phone number, and password;

(c) Once notified by their agency POC, system users shall register with and create an account with GSA Login.gov. System users will provide his/her email address and receive an email back to confirm. They will then create a password and input a telephone number and opt to receive either a personal call from Login.gov or text message with an authentication code;

(d) Once the user is authenticated in Login.gov, he/she shall work with their agency POC to request access to the Delphi eInvoicing web portal. The POC will complete a Delphi eInvoicing web- portal User Access Request (UAR) to include the users full name, contact phone number, work e- mail address. Additionally, the agency POC will include the vendor name, purchase order (contract) numbers (or supplier number) and agency doing business with to complete and electronically submit the UAR for processing;

(e) Once the UAR is submitted, it will be electronically approved by the Access Control Officer (ACO) assigned to OA associated with the contract award or grant and then forwarded to the Delphi eInvoicing helpdesk to create the account. Once the account is created an e-mail will be generated to the user with instruction on accessing their Delphi eInvoicing web portal account. An e-mail will also be sent to the agency POC who initiated the UAR.

A. Definition.

Payment request, as used in this subpart, means a bill, voucher, invoice, or request for contract financing payment with associated supporting documentation.

B. Electronic payment requests—invoices.

(a) Requirements. Contracts shall require the electronic submission of payment requests, except for—

(1) Purchases paid for with a Governmentwide commercial purchase card;

(2) Classified contracts or purchases when electronic submission and processing of http://www.login.gov/ payment requests could compromise classified information or national security; or

(3) As directed by the contracting officer to submit payment requests by mail.

(b) Alternate procedures. Where a contract requires the electronic submission of invoices, the contracting officer may authorize alternate procedures only if the contracting officer makes a written determination that the Department of the Transportation (DOT) is unable to receive electronic payment requests or provide acceptance electronically and it is approved one level above the contracting officer.

For contractors/vendors who are unable to utilize DOT’s Delphi eInvoicing web-portal, waivers may be considered on a case-by-case basis. Vendors should contact the Contracting Officer’s Representative for assistance and reach out to the Accounts Payable department for review and approval.

C. DOT electronic invoicing system. DOT utilizes the Delphi eInvoicing web portal to facilitate the electronic submission and approval of vendor invoices and certain grantee payment requests. Except as provided in paragraphs (a) and (b) of this section, contracting officers and DOT finance officials shall process electronic payment submissions through the Delphi eInvoicing web portal. If the requirement for electronic submission of payment requests is waived under paragraph (a) or paragraph (b) of this section, the contract or alternate payment authorization, as applicable, shall specify the form and method of payment request submission.

D. Electronic authentication.

Access to Delphi eInvoicing is granted with electronic authentication of credentials (name & valid email address) utilizing the GSA credentialing platform login.gov. For vendors submitting invoices, they will be required to submit invoices via the Delphi eInvoicing web portal which is authenticated via login.gov.

E. Contract clause.

Contracting officers shall insert the clause provided in Section E. below, Electronic Submission of Payment Requests, in solicitations and contracts exceeding the micro-purchase threshold, except those for which the contracting officer has directed or approved otherwise under Section B. above, and those paid with a Governmentwide commercial purchase card.

F. Electronic Submission of Payment Requests.

ELECTRONIC SUBMISSION OF PAYMENT REQUESTS

(a) Definitions. As used in this clause—

(1) Contract financing payment has the meaning given in FAR 32.001.

(2) Payment request means a bill, voucher, invoice, or request for contract financing payment or invoice payment with associated supporting documentation. The payment request must comply with the requirements identified in FAR 32.905(b), “Content of Invoices,” this clause, and the applicable Payment clause included in this contract.

(3) Electronic form means an automated system transmitting information electronically according to the accepted electronic data transmission methods and formats identified in paragraph

(a) of this clause. Facsimile, email, and scanned documents are not acceptable electronic forms for submission of payment requests.

(4) Invoice payment has the meaning given in FAR 32.001.

(b) Electronic payment requests. Except as provided in paragraph (e) of this clause, the contractor shall submit payment requests in electronic form. Purchases paid with a Governmentwide commercial purchase card are considered to be an electronic transaction for purposes of this rule, and therefore no additional electronic invoice submission is required.

(c) The Department of Transportation utilizes the Delphi eInvoicing web-portal for processing invoices. For vendors submitting invoices, and certain grantees submitting payment requests, they will be required to submit invoices via Delphi eInvoicing which is accessed and authenticated via www.login.gov

(e) The following FAR section applies (32.905 Payment documentation and process). In order to receive payment and in accordance with the Prompt Payment Act, all invoices submitted as attachments in the Delphi eInvoicing web-portal shall contain the following:

(a) General. Payment will be based on receipt of a proper invoice and satisfactory contract performance.

(b) Content of invoices.

(1) A PROPER INVOICE MUST INCLUDE THE FOLLOWING ITEMS (except for interim payments on cost reimbursement contracts for services):

(i) Name and address of the contractor.

(ii) Invoice date and invoice number. (Date invoices as close as possible to the date of mailing or transmission.)

(iii) Contract number or other authorization for supplies delivered or services performed (including order number and contract line item number).

(iv) Description, quantity, unit of measure, unit price and extended price of supplies delivered or services performed.

(v) Shipping and payment terms (e.g., shipment number and date of shipment, discount for prompt payment terms). Bill of lading number and weight of shipment will be shown for shipments on Government bills of lading.

(vi) Name and address of contractor official to whom payment is to be sent (must be the same as that in the contract or in a proper notice of assignment).

(vii) Name (where practicable), title, phone number and mailing address of person to notify in the event of a defective invoice.

(e) Payment system registration. All persons accessing the Delphi eInvoicing web-portal will be required to have their own unique user Delphi eInvoicing ID and password and be credentialed through login.gov.

(1) Electronic authentication. See www.login.gov for instructions. Click on the following link for instructions on establishing a login.gov account:

https://login.gov/help/creating-an-account/how- do-i-create-an-account-with-logingov/.

(2) To create a login.gov account, the user will need a valid email address and a working phone number. The user will create a password and then login.gov will reply with an email confirming the email address.

(3) Agency POC’s will be responsible for communicating with vendor POC’s to initiate the Delphi eInvoicing account creation process. Vendor POC’s who will require access to the eInvoicing web-portal for invoice submission and payment tracking purposes will be required to provide their full name, valid email address, and current phone number to the agency POC to initiate the Delphi eInvoicing web-portal account. Vendor users and the agency POC will be notified via e-mail when the account is created. The vendor user will be provided detailed instructions for logging into their Delphi eInvoicing account.

(4) Training on Delphi. To facilitate use of DELPHI, comprehensive user information is available at http://einvoice.esc.gov

(5) Account Management. Vendors are responsible to contact the Delphi Help Desk when their firm’s points of contacts will no longer be submitting invoices so they can be removed from the system.

Instructions for contacting the Delphi Help Desk can be found at http://einvoice.esc.gov

Contractor shall be responsible for submitting invoices monthly.

G.2 CONTRACT ADMINISTRATION

All matters related to the contractual obligations, and general correspondence, shall be coordinated with and directed to the following persons:

Durba Ray

Contracting Officer U.S. Department of Transportation

Maritime Administration Office of Acquisition, MAR380 1200 New Jersey Avenue, S.E.

Washington, DC 20590 E-mail: durba.ray@dot.gov

Stacy Copeland Contract Specialist U.S. Department of Transportation Maritime Administration Office of Acquisition, MAR380 1200 New Jersey Avenue, S.E.

Washington, DC 20590

E-mail: stacy.copeland.ctr@dot.gov

Contractor:

TBD

G.2 TAR 1252.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (NOV 2022)

(a) The Contracting Officer may designate Government personnel to act as the Contracting Officer's Representative (COR) to perform functions under the contract such as review and/or inspection and acceptance of supplies, services, including construction, and other functions of a technical nature. The Contracting Officer will provide a written notice of such designation to the Contractor within five working days after contract award or for construction, not less than five working days prior to giving the contractor the notice to proceed. The designation letter will set forth the authorities and limitations of the COR under the contract.

(b) The Contracting Officer cannot authorize the COR or any other representative to sign documents (i.e., contracts, contract modifications, etc.) that require the signature of the Contracting Officer.

The Contracting Officer’s Representative (COR):

Rick Sager United States Merchant Marine Academy Capital Improvement Office http://einvoice.esc.gov/ http://einvoice.esc.gov/

300 Steamboat Road Kings Point, NY 11024 Email: SagerR@USMMA.edu

SECTION H

SPECIAL CONTRACT REQUIREMENTS

H.1 SECURITY

The contractor shall be solely responsible for the security of its materials and equipment.

The prime contractor is responsible for the background checks of their healthcare providers who will be providing services to the midshipmen..

H.2 CONTRACTOR TRAINING

The Contractor shall provide a work force properly trained (and certified, if required) to perform all taskings defined within the SOW. If a tasking requires certification and/or periodic recertification, the contractor is responsible for the costs of certification and, if required, periodic recertification.

H.3 PERFORMANCE OF WORK ON GOVERNMENT PREMISES

All performance on this contract will be virtual. No physical work on premises needed for this contract.

H.4 INHERENTLY GOVERNMENTAL FUNCTIONS

Prohibition on Performing Inherently Governmental Functions - In performance of this contract, the Contractor shall not perform inherently governmental functions as defined in FAR Subpart 2.101 and prescribed in FAR Subpart 7.5. If the contractor receives a task order or other direction under the terms of the contract that it believes are inherently governmental, the contractor shall notify the CO prior to commencing work on the questioned activity.

SECTION J: ATTACHMENTS

1. ATTACHMENT 1 – PRICING SHEET

2. ATTACHMENT 2 – PAST PERFORMNCE QUESTIONNAIRES

SECTION I

CONTRACT CLAUSES

I.1 FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address:

https://acquisition.gov/browse/index/far

I.2. CLAUSES INCORPORATED BY FULL TEXT

mailto:SagerR@USMMA.edu https://acquisition.gov/browse/index/far

COMMERCIAL CLAUSES

1. 52.252-02 – Clauses Incorporated by Reference (FEB 1988)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address (es):

http://acquisition.gov/far/current/html/FARTOCP52.html

Clause Title Date 52.202-1 Definitions Jun 2020 52.203-3 Gratuities Apr 1984 52.203-5 Covenant Against Contingent Fees May 2014 52.203-7 Anti-Kickback Procedures Jun 2020 52.203-8 Cancellation, Rescission, and Recovery of Funds for Illegal or

Improper Activity May 2014

52.204-19

Incorporation by Reference of Representations and Certifications Dec 2014

52.204-21 Basic Safeguarding of Covered Contractor Information Systems NOV 2021 52.212-4 Contract Terms and Conditions— Commercial Products and

Commercial Services

NOV 2023

52.213-2 Invoices APR 1984 52.223-6 Drug-Free Workplace May 2001 52.224-1 Privacy Act Notification Apr 1984 52.224-2 Privacy Act Apr 1984 52.227-1 Authorization and Consent June 2020 52.232-18 Availability of Funds APR 1984 52.233-1 Disputes MAY 2014 52.237-3 Continuity of Services JAN 1991 52.244-6 Subcontracts for Commercial Products and Commercial Services JAN 2022 52.245-1 Government Property SEP 2021

52.246-4 Inspection of Services-Fixed Price AUG 1996

2. FAR 52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders—Commercial Products and Commercial Services (DEC 2022)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (Nov 2021) (Section 1634 of Pub. L. 115- 91).

http://acquisition.gov/far/current/html/FARTOCP52.html

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (Nov 2021) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(5) 52.233-3, Protest After Award (Aug 1996) ( 31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-77 and 108-78 ( 19

U.S.C.

3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

[Contracting Officer check as appropriate.]

_x (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Jun 2020), with Alternate I (Nov 2021) ( 41 U.S.C. 4704 and 10 U.S.C. 4655).

_x (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Nov 2021) ( 41 U.S.C. 3509)).

x_ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (Jun 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.) x_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jun 2020) (Pub. L.

109-282) ( 31 U.S.C. 6101 note).

(5) [Reserved].

x_ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Oct 2016) (Pub. L. 111- 117, section 743 of Div. C).

x_ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Nov 2021) (31 U.S.C. 6101 note).

x_ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Oct 2018) ( 41 U.S.C.

2313).

(10) [Reserved].

(11) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Oct 2022) ( 15 U.S.C. 657a).

(12) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2022) (if the offeror elects to waive the preference, it shall so indicate in its offer) ( 15 U.S.C. 657a).

(13) [Reserved] _x_ (14) (i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2020) ( 15 U.S.C. 644).

(ii) Alternate I (Mar 2020) of 52.219-6.

(15) (i) 52.219-7, Notice of Partial Small Business Set-Aside (Nov 2020) ( 15 U.S.C. 644).

(ii) Alternate I (Mar 2020) of 52.219-7.

_x (16) 52.219-8, Utilization of Small Business Concerns (Oct 2022) ( 15 U.S.C. 637(d)(2) and (3)).

(17) (i) 52.219-9, Small Business Subcontracting Plan (Oct 2022) ( 15 U.S.C. 637(d)(4)).

(ii) Alternate I (Nov 2016) of 52.219-9.

(iii) Alternate II (Nov 2016) of 52.219-9.

(iv) Alternate III (Jun 2020) of 52.219-9.

(v) Alternate IV (Sep 2021) of 52.219-9.

(18) (i) 52.219-13, Notice of Set-Aside of Orders (Mar 2020) ( 15 U.S.C. 644(r)).

(ii) Alternate I (Mar 2020) of 52.219-13.

_x_ (19) 52.219-14, Limitations on Subcontracting (Oct 2022) ( 15 U.S.C. 637s).

(20) 52.219-16, Liquidated Damages—Subcontracting Plan (Sep 2021) ( 15 U.S.C. 637(d)(4)(F)(i)).

(21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Oct 2022) ( 15 U.S.C. 657f).

_x_ (22) (i) 52.219-28, Post Award Small Business Program Representation (Oct 2022) ( 15 U.S.C. 632(a)(2)).

(ii) Alternate I (Mar 2020) of 52.219-28.

(23) 52.219-29, Notice of Set-Aside for, or Sole-Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Oct 2022) ( 15 U.S.C. 637(m)).

(24) 52.219-30, Notice of Set-Aside for, or Sole-Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Oct 2022) ( 15 U.S.C. 637(m)).

(25) 52.219-32, Orders Issued Directly Under Small Business Reserves (Mar 2020) ( 15 U.S.C. 644(r)).

(26) 52.219-33, Nonmanufacturer Rule (Sep 2021) ( 15U.S.C.

637(a)(17)). x_ (27) 52.222-3, Convict Labor (Jun 2003) (E.O.11755).

x_ (28) 52.222-19, Child Labor-Cooperation with Authorities and Remedies (Dec 2022) (E.O.13126).

(29) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

x_ (30) (i) 52.222-26, Equal Opportunity (Sep 2016) (E.O.11246).

(ii) Alternate I (Feb 1999) of 52.222-26.

x_ (31) (i) 52.222-35, Equal Opportunity for Veterans (Jun 2020) ( 38 U.S.C. 4212).

(ii) Alternate I (Jul 2014) of 52.222-35.

x_ (32) (i) 52.222-36, Equal Opportunity for Workers with Disabilities (Jun 2020) ( 29 U.S.C. 793).

(ii) Alternate I (Jul 2014) of 52.222-36.

x_ (33) 52.222-37, Employment Reports on Veterans (Jun 2020) ( 38 U.S.C. 4212).

x_ (34) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O.

13496). x_ (35) (i) 52.222-50, Combating Trafficking in Persons (Nov 2021) ( 22 U.S.C. chapter 78 and E.O.

13627).

(ii) Alternate I (Mar 2015) of 52.222-50 ( 22 U.S.C. chapter 78 and E.O. 13627).

- (36) 52.222-54, Employment Eligibility Verification (May 2022) (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial products or commercial services as prescribed in FAR 22.1803.)

(37) (i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (May 2008) ( 42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

(ii) Alternate I (May 2008) of 52.223-9 ( 42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

_ (38) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (Jun 2016) (E.O.

13693).

(39) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (Jun 2016) (E.O. 13693).

(40) (i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (Jun 2014) (E.O.s 13423 and 13514).

(ii) Alternate I (Oct 2015) of 52.223-13.

(41) (i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (Jun 2014) (E.O.s 13423 and 13514).

(ii) Alternate I (Jun2014) of 52.223-14.

(42) 52.223-15, Energy Efficiency in Energy-Consuming Products (May 2020) ( 42 U.S.C. 8259b).

(43) (i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (Oct 2015) (E.O.s 13423 and 13514).

(ii) Alternate I (Jun 2014) of 52.223-16.

x_ (44) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (Jun 2020) (E.O.

13513). x_ (45) 52.223-20, Aerosols (Jun 2016) (E.O. 13693).

(46) 52.223-21, Foams (Jun2016) (E.O. 13693).

(47) (i) 52.224-3 Privacy Training (Jan 2017) (5 U.S.C. 552 a).

(ii) Alternate I (Jan 2017) of 52.224-3.

_ (48) (i) 52.225-1, Buy American-Supplies (Oct 2022) ( 41 U.S.C. chapter 83).

(ii) Alternate I (Oct 2022) of 52.225-1.

(49) (i) 52.225-3, Buy American-Free Trade Agreements-Israeli Trade Act (Dec 2022) ( 19 U.S.C. 3301 note, 19 U.S.C.

2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, 19 U.S.C. chapter 29 (sections 4501-4732), Public Law 103-182, 108- 77, 108-78,…