6-Exhibit A- Bonfire FAQs.pdf
PDF 250 KB Posted
- Attached to
- Haag-Streit BQ 900 LED Slit Lamp with Imaging
- Solicitation number
- PROJ-25-160A
- Issued by
- Volusia County, Florida
About this file
This document is a Frequently Asked Questions (FAQ) exhibit provided by Halifax Health in Florida to guide vendors using the Bonfire procurement platform for submitting bids on solicitations. The FAQ addresses common procedural questions regarding vendor registration, account management, and submission protocols on the Bonfire electronic bidding system accessible at halifaxhealth.bonfirehub.com. The document clarifies that vendors must create individual profiles through the Bonfire portal and emphasizes that only one designated person per firm should finalize and submit each bid to avoid duplication and technical conflicts, with supporting documents preferably prepared externally before uploading.
The FAQ provides technical support guidance for vendors experiencing registration or confirmation email issues, directing them to check spam folders and contact Bonfire Support through the platform's help function or at support@gobonfire.com. Additionally, the document establishes that individual vendor accounts are not linked to firm accounts within Bonfire, and vendors are responsible for internally designating a single point of contact for each solicitation to prevent duplicate submissions. The FAQ clarifies that failure to submit a bid by the deadline constitutes a "no bid" response and requires no additional action from vendors who choose not to participate in a solicitation.
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Text version
Exhibit A
Bonfire Frequently Asked Questions
How do I create a Vendor Profile on Bonfire?
You can click on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities and follow the prompts. You may also watch this quick video on creating an account https://vendorsupport.gobonfire.com/hc/en-us/articles/7322917689367-Creating-a-Bonfire- Account-VIDEO.
If a firm has multiple people in the firm registered in Bonfire, can they all work on the same submittal?
Multiple accounts cannot work on the same vendor submission at the same time. For example: If John at firm A starts the submission, John will need to be the one who finalizes/submits the submission. A Best Practice is to have the team work on the submittal documents outside of Bonfire and select one person to go into Bonfire, submit the Intent to Bid, and proceed with uploading documents and completing the submittal.
Will individual registrations from the same firm be linked to that firm? Will all submittals by the firm be seen in all of the individuals' accounts?
No. Bonfire treats each individual account as an individual and does not link them. A best practice will be to determine internally which individual is responsible for each solicitation to prevent the duplication of submittals.
I am having difficulty registering as a vendor on Bonfire or have not received an email account confirmation from Bonfire. Who do I contact?
First, look through your trash, junk, etc. email accounts (sometimes a vendor's network will treat outside emails as junk). Second, reach out for assistance from Bonfire Support by clicking on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities. You may also submit a question to Bonfire by clicking on the "Help" button at the lower left corner of the screen.
Miscellaneous Information:
If you have been notified of a bid release, and do not wish to bid, there is nothing further you need to do. If the Bid Due Date/Time has passed and no bid submittal is received this would be deemed a 'no bid'.
Instructions for adding additional new lines are in the instructions paragraph at the top of the sheet.
If I have other questions, who can I email?
You can email questions to support@gobonfire.com more clarity. Or please visit Bonfire’s Vendor Help Desk at https://vendorsupport.gobonfire.com/hc/en-us for additional information.
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