6-8. Attachment F – Core Requirements.pdf
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- Attached to
- Retail Store Management and Operations
- Solicitation number
- GMU-SS1114-25
- Issued by
- Virginia
About this file
This document is a Core Requirements attachment for a Request for Proposal issued by George Mason University in Virginia for the operation and management of university bookstore retail operations, including physical locations at the main campus and Mason Square regional campus, as well as athletics in-venue locations and associated eCommerce platforms. The contractor must operate bookstore facilities on a 12-month basis with hours determined by the university's academic calendar, and the university reserves the right to modify operating hours or operational methods in consultation with the contractor. The contractor is responsible for all operational costs including vehicles, cleaning, maintenance, and custodial services to the university's satisfaction, as well as parking permits and compliance with all applicable health, safety, and ADA requirements.
The core requirements establish that contractors must accept multiple payment methods including cash, checks, credit cards, Mason Money Card, departmental charges, financial aid, and gift cards, with all associated payment processing costs borne by the contractor, who assumes full PCI compliance responsibility. All personnel must be direct employees of the contractor with a minimum wage of at least $15.25 per hour or the prevailing Virginia or federal rate, whichever is greater, and the contractor must provide all necessary equipment and supplies at no cost to employees. Additional obligations include implementing contractor-approved refund and exchange policies, maintaining an emergency key with university public safety, cooperating with university police on security and theft control, adhering to university recycling policies, complying with all licensing royalties for university insignia and marked merchandise, providing adequate employee training programs, and ensuring employees comply with all campus regulations and university rules.
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XXII. ATTACHMENT F – CORE REQUIREMENTS FOR OPERATING
This is a set of core requirements that all Contractors shall abide by as part of any goods or services provided. If your firm is deviating from any of these items listed in this Attachment you must explicitly address any exceptions or deviations in your response. Below either check off “Accept” if requirement is accepted, or check “Take Exception” if there are any deviations to the stated requirement.
Please list all exceptions in your proposal under a section titled “Attachment F- Core Requirements for Operating”
Payment Options Accept Take
Exception
Contractor shall afford to Bookstore customers the greatest variety of payment options possible to include but not be limited to:
• Cash
• Valid Check
• Credit Cards
• Mason Money Card
• Departmental Charges
• Financial Aid
• Gift Cards
Any costs associated with accepting each method of payment shall be the sole responsibility of the
Contractor.
PCI compliance is the sole responsibility of the contractor; the University will not be in PCI scope under the contractor’s compliance plan
The Contractor must identify and implement a refund and exchange policy, which will be approved by the University. These policies shall be posted in conspicuous places including but not limited to:
a. Bookstore’s website
b. Attachments to customer receipts
Operating Hours: Accept
Exception
The Offeror will be required to operate the Bookstore in the existing University Bookstore locations on a 12-month basis. Hours of operation will be, based on the University’s academic calendar. The
University reserves the right, upon consultation with the Offeror, to establish or change the service hours or other methods of operation of the Bookstore
Contractor Obligations: Accept
Exception
Vehicles - Costs associated with vehicle(s) necessary for the operation of the Bookstore.
Cleaning and Maintenance - Proper maintenance (to the satisfaction of George Mason University) of the interior of the Bookstore, including daily cleaning of floors, walls, windows, fixtures, furniture, equipment, etc., and other related custodial services.
Emergency Key - An emergency key to be left with the George Mason University Public Safety
Department.
ADA Requirements - The contractor shall meet the Bookstore needs of handicapped students and all
ADA requirements
Parking - Parking in any University lot is paid by permit only. University Parking Services regulates, maintains, and controls parking on campus. The successful contractor will be required to purchase parking permits form Parking Services in accordance with their fee structure.
Maintenance - The contractor will be responsible for custodial services for the University Bookstore premises.
Health and Safety - The contractor shall comply with all Federal, State and University health and safety regulations and requirements and will work with the Department of Environmental Health and Safety as necessary to ensure compliance.
Security - The contractor shall cooperate with the George Mason University Police Department concerning enforcement of University regulations, internal security, and theft control in the University
Bookstore. The contractor shall not, except in physically dangerous or other emergency situations, summon public emergency services except through the George Mason University Department of Public
Safety.
Trash Removal - The contractor shall ensure that trash will be removed, by the University, frequently enough to avoid any health problems, ensure a clean appearance, and in a manner suitable to maximize recycling of waste materials. The contractor shall adhere to the recycling policies used by the
University
Licensing - The University Bookstore is not exempt from paying licensing royalties for insignia, marked clothing, etc. The contractor will comply with all licensing fees, royalties and other requirements.
Personnel Requirements: Accept Take
Exception
All personnel performing work under this contract shall be an employee of the Contractor or
Subcontractor. 1099 employees” or independent contractors shall not be used. The minimum wage paid to any personnel performing work under this Contract shall be, at least, the greater of $15.25 per hour or the amount required under Virginia or Federal law. Employers will provide all equipment and supplies to their employees that are required for them to perform their duties at no additional expense to the employee
The contractor shall provide sufficient personnel to ensure efficient and courteous service to patrons and must have adequately trained relief personnel available to substitute in the absence of regular employees. All employees are under the purview of the Contractor. The Contractor is responsible for the payment of all labor costs, fringe benefits, and payroll taxes.
The Contractor shall provide adequate training program(s) that it intends to use for the employees of the
University Bookstore.
Contractor employees must strictly adhere to campus regulations regarding personal behavior and all other rules and regulations of the University
| AcceptContractor shall afford to Bookstore customers the greatest variety of payment options possible to include but not be limited to Cash Valid Check Credit Cards Mason Money Card Departmental Charges Financial Aid Gift Cards: |
| Take ExceptionContractor shall afford to Bookstore customers the greatest variety of payment options possible to include but not be limited to Cash Valid Check Credit Cards Mason Money Card Departmental Charges Financial Aid Gift Cards: |
| AcceptAny costs associated with accepting each method of payment shall be the sole responsibility of the Contractor: |
| Take ExceptionAny costs associated with accepting each method of payment shall be the sole responsibility of the Contractor: |
| AcceptPCI compliance is the sole responsibility of the contractor the University will not be in PCI scope under the contractors compliance plan: |
| Take ExceptionPCI compliance is the sole responsibility of the contractor the University will not be in PCI scope under the contractors compliance plan: |
| The Contractor must identify and implement a refund and exchange policy which will be approved by: |
| The Offeror will be required to operate the Bookstore in the existing University Bookstore locations on: |
| AcceptVehicles Costs associated with vehicles necessary for the operation of the Bookstore: |
| Take ExceptionVehicles Costs associated with vehicles necessary for the operation of the Bookstore: |
| AcceptCleaning and Maintenance Proper maintenance to the satisfaction of George Mason University of the interior of the Bookstore including daily cleaning of floors walls windows fixtures furniture equipment etc and other related custodial services: |
| Take ExceptionCleaning and Maintenance Proper maintenance to the satisfaction of George Mason University of the interior of the Bookstore including daily cleaning of floors walls windows fixtures furniture equipment etc and other related custodial services: |
| AcceptEmergency Key An emergency key to be left with the George Mason University Public Safety Department: |
| Take ExceptionEmergency Key An emergency key to be left with the George Mason University Public Safety Department: |
| AcceptADA Requirements The contractor shall meet the Bookstore needs of handicapped students and all ADA requirements: |
| Take ExceptionADA Requirements The contractor shall meet the Bookstore needs of handicapped students and all ADA requirements: |
| AcceptParking Parking in any University lot is paid by permit only University Parking Services regulates maintains and controls parking on campus The successful contractor will be required to purchase parking permits form Parking Services in accordance with their fee structure: |
| Take ExceptionParking Parking in any University lot is paid by permit only University Parking Services regulates maintains and controls parking on campus The successful contractor will be required to purchase parking permits form Parking Services in accordance with their fee structure: |
| AcceptMaintenance The contractor will be responsible for custodial services for the University Bookstore premises: |
| Take ExceptionMaintenance The contractor will be responsible for custodial services for the University Bookstore premises: |
| AcceptHealth and Safety The contractor shall comply with all Federal State and University health and safety regulations and requirements and will work with the Department of Environmental Health and Safety as necessary to ensure compliance: |
| Take ExceptionHealth and Safety The contractor shall comply with all Federal State and University health and safety regulations and requirements and will work with the Department of Environmental Health and Safety as necessary to ensure compliance: |
| summon public emergency services except through the George Mason University Department of Public: |
| enough to avoid any health problems ensure a clean appearance and in a manner suitable to maximize: |
| AcceptAll personnel performing work under this contract shall be an employee of the Contractor or Subcontractor 1099 employees or independent contractors shall not be used The minimum wage paid to any personnel performing work under this Contract shall be at least the greater of 1525 per hour or the amount required under Virginia or Federal law Employers will provide all equipment and supplies to their employees that are required for them to perform their duties at no additional expense to the employee: |
| Take ExceptionAll personnel performing work under this contract shall be an employee of the Contractor or Subcontractor 1099 employees or independent contractors shall not be used The minimum wage paid to any personnel performing work under this Contract shall be at least the greater of 1525 per hour or the amount required under Virginia or Federal law Employers will provide all equipment and supplies to their employees that are required for them to perform their duties at no additional expense to the employee: |
| employees All employees are under the purview of the Contractor The Contractor is responsible for: |
| AcceptThe Contractor shall provide adequate training programs that it intends to use for the employees of the University Bookstore: |
| Take ExceptionThe Contractor shall provide adequate training programs that it intends to use for the employees of the University Bookstore: |
| AcceptContractor employees must strictly adhere to campus regulations regarding personal behavior and all other rules and regulations of the University: |
| Take ExceptionContractor employees must strictly adhere to campus regulations regarding personal behavior and all other rules and regulations of the University: |
| Licensing The University Bookstore is not exempt from paying licensing royalties for insignia marked clothing etc The contractor will comply with all licensing fees royalties and other requirements: |
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