5-RFP-03-Authorized Signature and Questionnaire.pdf

CITY OF FORT WORTH - PURCHASING DIVISION

AUTHORIZED SIGNATURE AND QUESTIONNAIRE

RFP Ref. #: 25-0222 Doc. Ref#: RFP-03 Page 1 of 7 RFP Title: Service of Process and Legal Courier Services

City of Fort Worth Bidder/Supplier ID:____________________________________ Legal Name of Proposer:

D/B/A Name of Proposer:

Federal Id Number (TIN): ______________________________________________ Address:

Name of the Authorized Representative: ___________________________________ Title: _______________________________________________________________

The undersigned, by his/her signature, represents that he/she is submitting a binding Proposal and is authorized to bind the respondent to fully comply with the solicitation document contained herein. The Respondent, by submitting and signing below, acknowledges that he/she has received and read the entire document packet for this RFP and agrees to be bound by the terms therein.

The undersigned agrees if the Proposal is accepted, to furnish any and all items and/or services upon which prices are offered, at the price(s) and upon the terms, conditions, and scope/specifications contained in this RFP.

Signature of the Authorized Representative: _____________________________ Email: Phone:

Name of Contact Person - 1:

Title of Contact Person - 1:

Email: Phone:

Name of Contact Person - 2:

Title of Contact Person - 2:

Email: Phone:

Name of Contact Person - 3:

Title of Contact Person - 3:

Email: Phone:

RFP Ref. #: 25-0222 Doc. Ref#: RFP-03 Page 2 of 7

1. REQUIRED DOCUMENTATION

The following documents are required for consideration. Bid submissions that do not include all required documentation may be deemed non-responsive.

1.1. Completed RFP-03-Authorized Signature and Questionnaire

1.2. Completed RFP-04-CFW Required Forms

1.3. Completed RFP-06-Reference Sheet

1.4. Signed Addendum(s) acknowledging receipt. Note: if no addendum is issued, please attach a page stating “No Addendum Issued.”

1.5. Completed Bid Table (BT-47AV)

1.6. Proof of licensure as noted in RFP-02-Evaluation Factors Sec. 1.2 (e.g.

Judicial Branch Certification Commission (JBCC) Process Serve Certifications)

2. GENERAL QUESTIONS

Please answer each question below thoroughly. Responses to the questions will be used to assess the Proposal’s responsiveness. Bidders may use a separate sheet if needed, as long as each answer is labeled with the corresponding question number.

2.1 Length of time in business: _________________________________

2.2 Is your business or any of its principals currently involved in litigation adverse to the City? Yes_______ No________

2.3 Is your business or any of its principals under criminal investigation?

Yes_______ No________

2.4 Have you answered Yes to either Question 1 or 2 above? Please provide the details outlining the situation on a separate document with the submission of this form.

2.5 Cooperative Purchasing - Should other governmental entities decide to participate in this contract, would you, the Vendor, agree that all terms, conditions, specifications, and pricing would apply?

Yes_______ No________

2.6 Prompt Payment Discount Terms: ____ Percent _______ Days (i.e.

3% Net 15, etc.)

2.7 Proprietary Information - If a Bidder believes certain information in their proposal is proprietary and wishes to prevent its disclosure, they must clearly identify those pages and information in the chart below, RFP Ref. #: 25-0222 Doc. Ref#: RFP-03 Page 3 of 7 for more information see RFP-01, Section 15.4.

Pages with information believed to be Proprietary

Please indicate if only specific sections on the page are believed to be Proprietary

3. PROPOSAL QUESTIONS

Please answer each question below thoroughly. Responses to the questions will be used to assess the Proposal’s responsiveness. Bidders may use a separate sheet if needed, as long as each answer is labeled with the corresponding question number.

3.1. Does your firm have and operate a full-time, permanent business address?

Yes No

Address:

3.2. What email address and phone number are the best point of contact for orders?

Email:

Phone:

4. QUALIFICATIONS AND EXPERIENCE

4.1. Does your firm have experience providing Process of Service as a business?

Yes No

4.1.1. How many years? What experience does your firm have that is related to this procurement?

4.2. Does your firm have experience providing Legal Courier services as a business?

RFP Ref. #: 25-0222 Doc. Ref#: RFP-03 Page 4 of 7

4.2.1. How many years? What experience does your firm have that is related to this procurement?

4.3. What certifications/licenses does your firm hold?

4.4. What certifications/licenses do your agents hold?

4.5. Please describe the training your agents take regarding legal requirements for document handling.

4.6. Please describe the training your agents take regarding professionalism and de-escalation.

5. SERVICE APPROACH & EXECUTION

5.1. What is your response time to courier service orders?

5.2. What is your standard completion time for courier service orders?

RFP Ref. #: 25-0222 Doc. Ref#: RFP-03 Page 5 of 7

5.3. What is your rush completion time for courier service orders?

5.4. What is your response time to Service Processing orders?

5.5. What is your standard completion time for Service Processing orders?

5.6. What is your rush completion time for Service Processing orders?

5.7. Please describe your firm’s tracking and reporting capabilities.

5.8. Please describe your firm’s chain of custody practices for legal courier services.

5.9. Please describe your firm’s practices to ensure security and confidentiality.

6. ABILITY TO MEET CITY NEEDS

6.1. Is your firm bidding on both the Service of Process and legal courier categories?

RFP Ref. #: 25-0222 Doc. Ref#: RFP-03 Page 6 of 7

6.2. Please describe your firm’s caseload volume currently and over the past twelve (12) months.

6.3. Has your firm had to turn down service orders due to availability in the last twelve (12) months?

Yes No

6.4. What is your order completion rate for the past three (3) months? What percent of completed orders were on time (within the expected window of service)?

6.5. What geographic coverage is your firm able to provide? E.g. local, statewide, within the United States, additional countries

7. VALUE ADDED

7.1. Are there any additional services or products that you believe would aid the City’s needs as outlined in this bid?

RFP Ref. #: 25-0222 Doc. Ref#: RFP-03 Page 7 of 7