5-ITB-26-000132 - Attachment A Roles and Responsibilities.pdf

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Attached to
Emergency Incident Management Team Staffing Services
Solicitation number
ITB-26-00132
Issued by
Hillsborough County, Florida

About this file

This document is an Attachment A detailing Incident Command System (ICS) roles and responsibilities for emergency incident management team staffing services with the Hillsborough County Fire Rescue Office of Emergency Management in Florida. The attachment outlines 33 distinct positions organized across five operational sections: Command, Planning, Operations, Logistics, and Subject Matter Experts. Positions range from the Incident Commander serving as principal point of contact for disaster relief coordination to specialized roles including Technical Specialists for Unmanned Aircraft Systems, Spanish and Creole Translators, and various branch directors overseeing mass care, infrastructure, emergency services, and public protection. Each position includes specific job duties, required qualifications, and a minimum staffing requirement of two positions per role. Qualifications vary by position but typically require three to seven years of relevant experience, completion of National Qualification System (NQS) certifications or equivalent training, and technical proficiencies specific to each function such as Microsoft Office Suite, ICS forms, or FAA Remote Pilot Certification.

The three-year contract is valued at $7,401,240.00 and establishes comprehensive staffing requirements for emergency operations during activation and declared disasters within Hillsborough County. The staffing structure supports disaster response and recovery operations by providing 66 personnel across critical incident management functions, with emphasis on experienced professionals capable of operating under high-pressure conditions in multi-agency environments. Required qualifications demonstrate a clear focus on personnel with proven disaster response experience, formal incident management training certifications, and specialized expertise in areas such as logistics coordination, recovery planning, communications, infrastructure restoration, and mass care operations.

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Position Title Section Short Description Qualifications Miniumum Number of Positions

Incident Commander Command

Coordinate state and local disaster assistance efforts; help oversee budget and expenditures to ensure stewardship of the public trust and disaster operations' effectiveness; appraise the most urgently needed types of assistance; serve as the principal point of contact for coordination of state and local disaster relief activities and implement of the state emergency plan

• Completed NQS Type I, II, or III Incident Commander PTB or Florida AHIMT Type 3 All-Hazards Incident Commander (IC3-

AH)

• Minimum of 7 years of experience

Adminitrative Specialist

Command

Provides administrative and documentation support to the Incident Commander (IC) and OEM team during incident operations. Manages incident forms (e.g., ICS- 214s), maintains records, and assists with coordination, tracking, and communication tasks to ensure smooth information flow and accountability.

• Minimum 3 years of experience in:

• Administrative or clerical support roles.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic information management systems.

• ICS forms (especially ICS-214 Unit Log)

Planning Section Chief Planning

Collect, evaluate, and disseminate operational information pertaining to the incident; maintain information and intelligence on the current and forecasted situation, as well as the status of resources assigned to the incident; prepare and document Incident Action Plans (IAP); gather and disseminate information and intelligence critical to the incident. Lead various planning meetings according to the Battle Rhythm. Maintain situational awareness of Planning 'P' processes.

•Completed NQS Type I, II, or III Planning Section Chief PTB or Florida AHIMT Type 3 All-Hazards Planning Section Chief

(PSC3-AH)

• Minimum of 5 years of experience in planning during disasters or planned events.

Documentation Unit Leader

Planning Collect critical documentation of response activities to be utilized for situational awareness, record keeping, finance and recovery actions.

•Completed NQS Type Ill Documentation Unit Leader PTB •Minimum 3 years of experience

Situation Unit Leader Planning

Prepare situation summaries, identifying graphical and numerical projections and displaying incident information relating to movement, growth, mitigation or activities. Projecting and forecasting changes to provide and maintain a Common Operating Picture (COP), preparing maps, charts and graphs as necessary.

Preparing for and participating in planning meetings and providing up-to-date situational awareness and incident status. Collect, process, organize, display and disseminate incident information and intelligence.

•Completed NQS Type Ill Situation Unit Leader PTB or Florida AHIMT Type 3 All- Hazards Situation Unit Leader (SITL3-AH)

Contingency Planner Planning Provide planning support to the Future Planning Unit; work closely with the Situation Unit, Meteorology Unit, and GIS Unit to synthesize available modeling and information; draft contingency plans.

•Minimum 3 years of experience in:

• Emergency management, business continuity, or disaster planning.

• Conducting risk analysis and develop practical contingency strategies.

Resource Unit Leader Planning

Track and maintain accurate documentation for incident-related resources and supplies deployed by the HCEOC, including County partner resources and private contractor resources deployed at the request of the HCEOC.

, Completed NQS Type 3 Resource Unit Leader PTB or Florida AHIMT Type 3 All- Hazards Resource Unit Leader (RESL3-

AH)

• Minimum of 3 years of experience during disaster or planned events

Recovery Coordinator Planning

Leads and coordinates recovery activities in the Emergency Operations Center (EOC) during and following incidents. Ensures recovery operations are integrated with ongoing response, supports stakeholders, tracks recovery needs, and facilitates transition to long-term recovery. Coordinate RSFs and PDRP activation as directed.

• Minimum of 3 years of experience in:

• Emergency management or disaster recovery (planning, coordinating, or managing recovery projects)

• working with cross -sector stakeholders (government, NGOs, private sector, community)

• Grant management (preferred)

• Debris Management (preferred)

• Individual Assistance (IA)/Public Assistance (PA) Experience (preferred)

Command

Planning

Incident Command System (ICS) Roles and Responsibilities

Attachment A

Number of Positions

Incident Command System (ICS) Roles and Responsibilities

Forward Observer/Resource

Counter

Planning Provides on-the-ground observation and resource accountability support during incident operations. Collects situational awareness from the field, tracks personnel/equipment deployment, and reports status to the Incident Commander (IC) or Planning Section.

Ability to operate in outdoor/field conditions for extended periods.

• Minimum of 3 years of experience in:

• Maintaining accurate logs and counts in dynamic environments

• Staging, logistics, or operations support.

• Field operations, emergency services, or logistic

Spanish Translator Subject Matter

Experts Translate Hillsborough County external communications (graphics, press releases, answering phones, etc.). in Spanish

• Written and verbal fluency in English and Spanish

Creole Translator Subject Matter

Experts Translate Hillsborough County external communications (graphics, press releases, answering phones, etc.). in Creole

• Written and verbal fluency in English and Creole

Operations Section Chief

Operations Manage all operational response directly applicable to the incident; manage all incident tactical activities and supervise organization elements in accordance with the Incident Action Plan (IAP); direct execution of IAP

• Completed NQS Type I, II, or III Operations Section Chief PTB or Florida AHIMT Type 3 All-Hazards Operations Section Chief (OSC3-AH)

• Minimum of 5 years of experience in operations during a disaster or planned events.

Technical Specialist - Unmanned Aircraft

System Remote Pilot Operations

Operates unmanned aircraft systems to support incident objectives by providing aerial reconnaissance, damage assessments, and situational awareness, in compliance with FAA regulations and HCEOC direction. Supports the Operations Section Chief in achieving incident objectives.

• FM Remote Pilot Certificate (Part 107)

• Minimum 3 years of experience

• Preferred NWCG Position Task Book for Unmanned Aircraft Systems Pilot (UASP) completion

Mass Care Branch Director

Operations

Responsible for the coordination of feeding, sheltering, bulk distribution, reunification services, services for people with disabilities or access and functional needs, and support of household pets, and agricultural services during a disaster response and recovery within the HCEOC. Supports the Operations Section Chief in achieving incident objectives.

• Minimum of 3 years of experience:

• Coordinating mass care or emergency assistance with SLTT (State, Local, Tribal, Territorial) agencies and NGOs

• Experience in disaster response or exercises/drills involving mass care components (sheltering, feeding, supply distribution)

Infrastructure Branch Director

Operations

Coordinates with Emergency Support Functions (ESFs) and partner organizations to restore and maintain critical infrastructure and utility services during an incident. Provides situational awareness, prioritizes restoration of lifelines (utilities, power, communications, water, transportation), and supports the Operations Section Chief in achieving incident objectives.

• Minimum of 3 years of experience:

• Managing restoration projects or utility outage response.

• Familiarity with federal/state recovery and reimbursement programs.

• Familiarity with public alert/warning systems.

Emergency Services Branch Director

Operations

Directs and coordinates emergency services activities within the EOC to ensure life safety, security, and protection of the community. Provides situational awareness, manages resources, and aligns Emergency Support Functions (ESFs) to meet incident objectives. Supports the Operations Section Chief in achieving incident objectives.

• Minimum of 3 years of experience:

• Emergency management, public safety, or emergency response

• Fire, EMS, law enforcement, or public health functions

• Managing multi-agency coordination under pressure

Operations

Number of Positions

Incident Command System (ICS) Roles and Responsibilities

Public Protection Branch Director

Operations

Directs evacuation, transportation, and special operations to safeguard the public during disasters. Ensures coordination for timley alerts and protective actions for the community, coordinates with partner agencies, and provides guidance when evacuation is not feasible. Supports the Operations Section Chief in achieving incident objectives.

• Minimum of 3 years of experience:

• Emergency management, public safety, or disaster operations.

• Evacuation planning, sheltering, and public alert/warning systems.

• Coordinating with multi-agency partners under high-pressure condition

Logisitics Chief Logistics

Oversee the provision of all support needs for the incident, including ordering resources and providing facilities, transportation, supplies, equipment maintenance and fuel, food service, communications, and medical services for incident personnel

• Completed NQS TypeType I, II, or III Logistics Section Chief PTB or Florida AHIMT Type 3 All-Hazards Logistics Section Chief (LSC3-AH)

• Minimum of 5 years of experience

Support Branch Director

Logistics Coordinates the implementation of mutual aid agreements and oversees the ordering and tracking of incident-related resources and supplies

•Completed NQS Support Branch Director •Minimum of 3 years of experience

Service Branch Director

Logistics Oversees the feeding of response personnel through the use of field kitchens, contracted catering, and other available resources. Oversees the management of donations and volunteers.

•Completed NQS Service Branch Director •Minimum of 3 years of experience

Supply Unit Leader Logistics Order, receive, process, store, inventory, track, and distribute incident-related resources and supplies; coordinate with Contract and Vendor Support Specialist to identify resources capable of meeting mission requirements.

•Completed NQS Type III Supply Unit Leader PTB or Florida AHIMT Type 3 All- Hazards Supply Unit Leader (SPUL3-AH) •Minimum of 3 years of experience

Incident Support Team Coordinator

Logisitics

Coordinate with deployed Incident Support Teams (IST)or Incident Management Teams (IMT); coordinate with County Finance to ensure deployed teams are capturing all necessary data for reimbursement; relay team activities and needs to County command staff

• Minimum 5 years of management experience in the field during disasters or planned events.

Mission Management Specialist

Logistics Receive new resource requests, validate that requests have sufficient information to be processed; request additional information from requestors when needed; assign missions to the appropriate branch

•Minimum 3 years of experience in logistics in disaster or planned events and WebEOC

Volunteer Coordinator Logisitics Responsible for the coordination of volunteers during disaster response and recovery within Hillsborough County.

• Minimum of 3 years of experience coordinating with COAD/VOADs during a disaster or planned event

Donation Coordinator Logisitics Responsible for the coordination of donations during disaster response and recovery within Hillsborough County.

•Completed NQS Donations Specialist - Single Type •Minimum 3 years of experience supporting donation coordination in disasters or planned events and •Experience working with COAD/ VOAD on donations management

IT Specialist Logistics

Serve as first point of contact for IT support via Helpdesk Ticket, email, phone call, or in- person in the EOC or in support of field staff; perform troubleshooting remotely or in- house; determine the best solution based on the issue, details provided byuser, and your troubleshooting; install, configure, diagnose and maintain software and hardware components of computer systems, printers, and other IT equipment.

• Ability to troubleshoot and diagnose software and hardware issues, and has good customer service skills. Ability to image and/or provision laptops for EOC or field staff.

• Minimum of 3 years of experience

• COMPTIA Security + Certification

Warehousing Lead Logisitics Properly package equipment, supplies, and commodities for shipment; operate forklifts to organize pallets and load trailers; receive shipments; maintain and track inventory; fulfill orders.

• Minimum 2 years of logistic warehouse experience

• Forklift certification

Logistics

Number of Positions

Incident Command System (ICS) Roles and Responsibilities

Warehouse Manager Logisitics

Deploy to warehouse location(s) when the warehouse is activated in support of State emergencies; Coordinate with Warehouse Management team; provide real-time, accurate reporting of events or situations as they arise; supplement, support, and enhance the Warehouse's line of communication with the EOC; reports directly to Logistics Section Chief.

• Minimum 3 years of logistics warehouse management experience

• Forklift certification

Contract and Vendor Support Specialist

Logistics

Coordinate with private resource providers to procure, manage, and track commodities and resources; assist with contract management; coordinate vendor owned equipment; serve as the primary point of contact between the EOC and vendors

• Minimum of 3 years of experience in emergency Contract Management •Florida Certified Contract Manager

(FCCM)

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