About this file

This document is a draft Statement of Work (SOW) for the Federal Aviation Administration's (FAA) National Test Equipment Program (NTEP) Test Equipment (TE) Calibration Contract. The objective of this contract is to obtain a broad range of services required by the FAA to support the life cycle management of TE to maintain the National Airspace System (NAS) systems, facilities, and services.

The SOW details the requirements for the contractor to provide calibration services and reporting for all Government-owned TE, utilizing a mix of mobile calibration labs, transportable field calibration units, and fixed calibration facilities. Key requirements include personnel qualifications, calibration procedures, handling of equipment, notification and reporting, and quality assurance measures. The contractor must also provide a detailed phase-in plan and assist with phase-out transition activities. The related federal contract opportunity is a pre-solicitation for this requirement, with the FAA seeking responses from small businesses, service-disabled veteran-owned small businesses, and 8(a) certified firms to determine if adequate competition exists for a small business set-aside.

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Federal Aviation Administration’s

National Test Equipment Program (NTEP)

Test Equipment (TE) Calibration Contract

Statement of Work National Test Equipment Program Date (05/03/2024) -Updated.

Table of Contents

41.0 Introduction

41.1 Background

41.2 Objective

41.3 Scope of Services

2.0 Applicable Documents

3.0 Transition Phase

3.1 Phase-In Requirements

3.2 Phase-Out Transition

3.3 Post Award Conference

4.0 QUALIFICATION Requirements

4.1 Peronnel

4.1.1 Program Manager……………………………………………………………………………...7

4.1.2 Technicians……………………………………………………………………………………..7

4.1.3 Personnel Training …………………………………………………………………………….7

4.1.4 Personnel Training……………………………………………………………………………..7

4.2 CALIBRATION SERVICES………………………………………………………………………

4.2.1 Calibration Facilities…….…

4.2.2 Contingency Planning……………….………………………………………………………

4.2.3 Accommodation and Environment……….………………………………………………

4.2.4 Measurement and Calibration…………………………….…………………………………10

4.2.5 Calibration Procedures/Methods…………………………….………………………………10

4.2.6 Calibration Working Standards………………………….………………………………….10

4.2.7 Handling of Calibration Items……………………………………………………………….10

4.2.8 Calibration Intervals

4.2.8.1 Scheduled Off-Site Calibration.………………………………………………………….11.

4.2.8.2 Unscheduled Off-Site Calibration…………………………………………………………11

4.2.8.3 Off-Site/On-Site Calibration of Unauthorized TE………………………………………..11

4.2.9 Service Schedule and Locations……………………………………………………………...11

4.2.10 Notification Requirements

4.2.11 Certificates and Reports

4.2.12 Incidental Repairs

4.3 Quality Assurance for TE

5.0 Program Management

5.1 Program Manager

5.1.1 Bi-weekly Detail Invoices of Calibration Certifications

APPENDIX A: GLOSSARY

1APPENDIX B.1: LOCATION - CONUS SITES

1APPENDIX B.2: LOCATION - OCONUS SITES

APPENDIX C.1: EQUIPMENT - ON-SITE

APPENDIX C.2: EQUIPMENT – RMA

APPENDIX C.3: EQUIPMENT – OEM ON-SITE

1.0 Introduction

1.1 Background

TE is defined as portable, stand-alone (not a component of a system) electronic equipment that is required to perform functional checks, alignment or troubleshooting of National Airspace System (NAS) systems. Because TE is critical for conducting required maintenance actions to restore NAS equipment to an operational state, the FAA established the National Test Equipment Program Office whose mandate derived from Order 6200.4. The latest version of this order was approved on December 8, 2017.

The NTEP manages the modernization, distribution, and calibration of TE required to perform preventive and corrective maintenance in support of the entire NAS. TE is critical to ensure that NAS systems are operating to set standards by enabling troubleshooting, repairing, and certification of both new and legacy systems. These systems include infrastructure, communication, automation, power, navigational, surveillance and weather platforms that use a broad range of TE whose sensitivity is to remain within specific tolerances. Failure to achieve certification of critical NAS systems will result in the restriction of air traffic, potentially causing major flight delays.

1.2 Objective

The objective of the National Test Equipment Contract is to obtain a broad range of services required by the FAA to support the life cycle management of the TE to maintain NAS systems, facilities, and services. This will allow the National Test Equipment Program Manager (NTEPM) and other stakeholders to ensure TE is calibrated within the specified interval referenced on the Calibration Cycle Requirements Table (CCRT).

1.3 Scope of Services

The Contractor must furnish the required personnel, material, equipment, and facilities necessary to provide a full range of calibration services for all FAA-owned TE, calibrated as required by this Statement of Work. Attachments B.1 (FAA Calibration Sites (CONUS)) and B.2 (FAA Calibrations Sites (OCONUS)) are representative of the approximate mix and quantities of TE but are not all-inclusive and are subject to changes as TE is replaced and/or excessed.

The Contractor will make it a priority to calibrate TE on the Mobile Facilities and upgrade standards accordingly. Equipment not calibrated on the Mobile Facilities will be sent to a fixed laboratory using a Return Material Authorization (RMA) process (see paragraph 4.2.7).

2.0 Applicable Documents

The following current versions of FAA, industry, military standards, and specifications apply to the extent applicable, for inspection, testing, incidental repair, and shipping, calibration, and evaluation services pertinent to this contract.

ANSI/NCSL Z540.1-1994

Calibration –Calibration Laboratories and Measuring and Test Equipment – General Requirements

ISO 9001:2015

Quality Management Systems – Requirements

ISO/IEC 17025: 2017

General Requirements for the Competence of Testing and Calibration Laboratories FAA Order 1600.69 FAA Security Management Program

ASTM D3951

Standard Practice for Commercial Packaging

ASTM-D-5077

Standard Terminology Relating to Electrostatic Discharge (ESD) Packing Materials

FAA Order 6200.4 FAA Test Equipment Program Management

3.0 Transitions

3.1 Phase-In Requirements

The transition after contract award to a successor must be accomplished in a well-planned, orderly, and efficient manner. The services under this contract are vital to the Government and must continue without interruption upon contract expiration. The contract successor will be provided no more than a 30-day transition period. The contractor must provide a detailed plan for transitioning to performance under the new contract (phase-in). The transition period will be no more than thirty (30) days or less and defined as the period between the contract award and the performance of all identified contract requirements. The technical proposal must include a detailed phase-in plan.

a. Include details to minimize disruption and start-up requirements.

b. Consider recruiting, hiring, training, and security limitations.

c. Include coordinating with current contractor.

d. Other special considerations.

This plan must be ready to implement after contract award and must address the offerors’ proposed plan for conducting the transition of operations from the incumbent contractor. The phase-in plan must clearly outline the steps, processes, and tasks the contractor will take to ensure a timely and effective transition. The phase-in plan must address, at a minimum, the following:

1. Overall timelines outlining the 30-day phase-in process.

2. Procedure(s) used to achieve necessary staffing, meeting specific qualification and equipment requirements.

3. The number and position title(s), including resumes, of all key personnel known at the time of proposal.

4. Steps to meet contractual requirements for personnel roles and responsibilities.

5. Method(s) to identify and transfer existing incumbent contractor files/detailed records for entire calibration contract duration.

6. Process which ensures all on-going contract requirements are identified, reviewed, and executed at the beginning of the period of performance.

7. Methods to be used to identify present task status and transfer the management of these tasks without interruption and loss of quality.

3.2 Phase-Out Transition

The contractor will accomplish required phase-out transition activities deemed necessary by the Contracting Officer (CO) and Contracting Officer Representative (COR) at the conclusion of this contract. At the conclusion of any performance period, including option periods or extensions, the services provided under this contract may revert to an in-house Government operation or may be awarded to another contractor. This contractor must assist in transition activities as identified by the CO and COR.

a) This includes all calibration documentation and information that would be necessary to continue calibration services after a phase-out transition period from the former contract.

b) Documentation must be valid and accurate. Contractor must maintain calibration records of contract duration and available if required up to five years.

3.3 Post Award Conference

A Post Award Conference will be held via teleconference during the first week of phase in, or otherwise agreed to time, after to discuss all contract requirements, specifications, Statement of Work, RMA, calibration procedures, DIDs, CDRLs, calibration schedules, mobile lab technicians and any other issues.

4.0 QUalification Requirements

4.1 Personnel

The following minimum requirements shall be met for contractor personnel assigned under this SOW:

4.1.1 Program Manager

The Contractor must identify a single NTEP Program Manager who must be responsible for control and coordination of all work performed. The program manager must have the authority to ensure efficient and timely program execution. The Program Manager must respond to requests for contract status or other related information from the FAA CO and COR.

A qualified trained Program Manager with a minimum of 5 years’ experience in managing mobile calibration requirements shall be assigned to manage the program and be the single point of contact for the CO/COR.

The Contractor must identify a single point-of-contact (POC), preferably the Program Manager, for all communications on program management issues who has the authority to ensure efficient and timely program execution.

4.1.2 Technicians

The technicians shall have knowledge of electronic methods, procedures, and possess a minimum of two years’ experience and/or commensurate education/training in performing functions such as operation, troubleshooting, calibration of voltage, current, power, impedance, and RF test equipment.

Precision Measurement Equipment (PME) and metrology experience is desired. Knowledge of electrical theory, electronics and physics and operating principles of PME, including calibration and working standards, technical publications, use and care of calibration standards is required.

4.1.3 PERSONNEL TRAINING

The contractor shall provide for all training and certifications required to meet requirements of the SOW, unless otherwise specified herein or as otherwise approved by the CO. Training records shall be maintained for each employee and provided for government review as requested.

4.2 Calibration Services

The Contractor must provide calibration services and reporting for all Government-owned TE. All calibration and analysis must be completed on TE in accordance with (IAW) ANSI/NCSL Z540-1-1994 and ISO 17025 standards. All test equipment must have approved affixed barcodes to receive services at all CONUS and OCONUS locations. The Contractor must furnish the necessary personnel, materials, equipment, travel logistics, all travel expenses, tools, facilities, calibration standards, calibration procedures, transportation and shipping required to perform the services defined by this SOW.

The Contractor is responsible for the transport, clearance to land, movement, and setup of all Transportable Field Calibration Unit (TFCU) to and from all scheduled calibration locations.

Authorized TE, not previously designated for off-site calibration, which the contractor determines cannot be calibrated on-site due to lack of calibration standards, technical expertise, technical documentation on the Mobile Calibration Lab (MCL), or omission by the Contractor, must immediately be reported to the COR to resolve the problem. Advance COR authorization is required prior to calibration of any TE barcoded international governments or other Federal military/government agencies.

In the event it is necessary to ship equipment to a different location in order to receive calibration services, the Contractor must clean mark, package and ship to the designated Government locations.

TE requiring plug-in units, required accessories, and multi-purpose should be considered as one unit during all calibration.

4.2.1 Calibration Facilities

The Contractor must utilize fixed, MCL and TFCU facilities to ensure availability of calibration services at FAA sites when required. All Contractor MCLs and TFCUs must have equally equipped TE standards.

The Contractor must comply with the current ANSI/NCSL Z540-1-1994 and ISO 17025 regarding the use of standards within all fixed, portable, and mobile units. The Contractor must maintain MCLs and TFCUs with working standards, current calibration procedures, equipment, and personnel as detailed in DID-R002. The Contractor must maintain FAA-approved calibration schedules on the FAA’s NTEP designated electronic system i.e. (KSN, Website, etc.), and ensure performance of all FAA on-site inspections, testing, incidental repairs, calibrations, and reporting services required at FAA locations.

The Contractor must have a fixed calibration facility(s) to ensure performance of all inspections, testing, incidental repairs, calibrations, and report services of FAA equipment unable to be calibrated on-site by MCL or TFCU.

The MCLs daily working schedule must be oriented to that of each location being serviced (i.e., if the FAA site personnel work from 8 am to 4 pm, the MCLs must be open for business from 8 am to 4 pm). Services must be provided on-site Monday through Friday during normal FAA working hours, except for federal Holidays.

The Contractor’s calibration labs (Fixed/MCLs/TFCUs) must comply with the ANSI/NCSL Z540-1-1994 and ISO 17025 standards. The Contractor must ensure that the following documents, at a minimum, are available (electronically or in hardcopy) at the Contractor’s calibration labs (Fixed/MLUs/TFCUs):

1. A copy of the applicable documents in SOW.

2. A copy of Contractor’s ISO certificate.

3. The Contractor’s quality manual and inspection procedures.

4. A list of all Contractor standards used by model number, manufacturer, serial number, description, and calibration due date.

5. A copy of certificate of calibration and a specification sheet for each standard.

6. A current calibration procedures inventory listing.

7. A copy of each calibration procedure and any necessary equipment handbooks for calibrating government TE.

8. Verification of the technicians’ training and experience.

9. All environmental and power maintenance records.

10. A copy of the most recent audit report and records of required quality inspections IAW ISO 17025.

The FAA will conduct random audits IAW with the SOW, ANSI/NCSL Z540-1-1994, and ISO 17025 standards. Any discrepancies discovered during the audit will require:

1. Discussion with Contractor and FAA representatives.

2. Contractor developing and implementing a corrective action plan approved by the COR.

3. Contractor recalibration of TE at current and prior stop locations(s) at no cost to the FAA.

The Contractor will perform standards crosscheck before and after calibration services are provided and provide to government upon request.

4.2.2 Contingency Planning

In an event of an emergency, travel to a different location may be directed by an FAA NTEPM or COR. For this SOW, an “emergency” is defined as any unexpected or sudden event that is cause for immediate action for example, natural disasters, acts of terrorism, or other unforeseeable events. The Contingency Plan is to avoid further disruption to the posted schedule. Contractor must provide Contingency Plan for all natural/man-made disasters and major events. Contractor must be prepared to alter schedules or accommodations concerning CONUS or OCONUS calibration in coordination with an FAA NTEPM and COR.

If necessary, the contractor shall develop a strike contingency plan to ensure continuity of operations in the event of strike by contractor personnel. Contractor services under a strike contingency plan shall be at no additional cost to the government. The Strike Contingency Plan shall be submitted to the CO for approval 10 working days prior to the start of the base year performance period with the final QAP. Any changes to the Strike Contingency Plan shall be provided in writing to the CO within five days prior to the proposed change's effective date.

4.2.3 Accommodation and Environment

The Contractor’s MCL must provide and maintain a self-contained power generator source for use in the event of emergencies, in disaster locations, and Government locations where no power source is available. Contract must also provide maintenance documentation for the MCL self-contained generator source. In the event of damage to Government property due to Contractor power anomalies, the Contractor must repair or replace the damaged property at no cost to the Government. Government-furnished power receptacles are not available at all designated service stop locations.

4.2.4 Measurement and Calibration

The Contractor must notify an FAA NTEPM of an out-of-tolerance standard and provide written guidance as to how the impacted FAA equipment will be re-calibrated IAW DID-R003. Additionally, the COR must be notified with the written guidance provided within 48 hours of an out-of-tolerance standard. The Contractor must re-validate, that prior FAA equipment previously serviced, was not impacted by the Contractor’s defective standard.

Re-calibration of effected standard must take place within five (5) business days of notification to an FAA NTEPM and COR at no additional cost to the FAA.

Recall of all TE procedures with out of tolerance standard will be performed at the direction of the COR.

4.2.5 Calibration Procedures/Methods

The Contractor must have a TE calibration procedures inventory IAW DID-R002 and provide to government personnel upon request.

The contractor shall develop manual and automated test procedures as required, submit all technical data and software to the COR for approval before use. All contractor-developed procedures shall become the property of the government and all rights thereof, at contract expiration.

The FAA reserves the right to review and disapprove any calibration procedures and have the contractor resubmit within 15 days.

4.2.6 Calibration Working Standards

The Contractor must have a current inventory of their calibration working standards IAW DID-R004 on each MCL. Calibration certifications must be on hand for each working standard. A working standard inventory and certificates will be provided to government personnel upon request.

4.2.7 Handling of Calibration Items

The Contractor must provide shipping containers and protective packaging for TE sent via the RMA process and transport it in a manner that will not adversely affect the calibration or condition of the equipment IAW DID-R005 and DID-R006. The Contractor must provide a Monthly Report of RMA Status with a consolidated listing of all equipment shipped to a fixed calibration facility throughout each contracted year IAW DID-R007. Additionally, the Contractor must provide a report, upon request of all OEM On-Site calibrations IAW DID-RO17. If required, the contractor must present the RMA process during on-site Calibration services IAW DID-R005.

4.2.8 Calibration Intervals

The Contractor must use the Government-defined calibration intervals listed in the CCRT to determine calibration requirements. For any discrepancies concerning calibration intervals, the Contractor will contact an FAA NTEPM for guidance.

4.2.8.1 Scheduled Off-Site Calibration

The Contractor must provide a list of authorized TE that cannot be calibrated by the MCLs/TFCUs IAW DID-R008. This listing must identify all TE that requires scheduled off-site calibration due to the inability to provide on-site MCL/TFCU service.

The Contractor is responsible for scheduling all TE for off-site calibration at the Contractor’s fixed laboratory, or at another laboratory capable of calibrating IAW ANSI/NCSL Z540-1-1994 and ISO 17025 standards.

4.2.8.2 Unscheduled Off-Site Calibration

In some cases, TE will not be available during the scheduled on-site MCL visit and require subsequent off-site calibration. Reference DID-R005 (RMA process) if TE is not available during on-site calibration services.

4.2.8.3 Off-Site/On-Site Calibration of Unauthorized TE

The calibration of unauthorized TE is prohibited under this contract. Unauthorized TE is equipment that is not included in the CCRT. The Contractor will receive an electronic copy of the latest CCRT version from the COR.

Turn around Times (TATs) are measured from receipt at the calibration facility to the date of return shipment of the item to the Government with proof of delivery. The Contractor must provide a TAT of ten (10) business days for unscheduled off-site fixed lab TE calibration and a TAT of thirty (30) business days for Original Equipment Manufacturer (OEM)/subcontracted off-site TE calibration. When an OEM/subcontracted calibration will exceed thirty days, the Contractor will notify the NTEPM and/or the COR.

TE not listed not listed on the CCRT for calibration, must have a capability for FAA customers to pay for calibration service. Although not listed on the CCRT, an expectation of calibrating wattmeter elements up to 1000 MHz/100 Watts will be a requirement during on-site. Contractor must provide annual pricing to an NTEPM or COR for TE not listed on the CCRT.

4.2.9 Service Schedule and Locations

The Contractor must provide a calibration schedule to the government IAW DID-R009. The calibration schedule must account for site break dates, calibration due dates, and all requirements outlined in this SOW.

Establishing a new site, IAW DID-R009 when it is requested by the government requires the following:

1. Do a site survey consisting of Site location, amount and type of equipment located at the site, and due date of the site.

2. Coordinate with site to gain access, identify a parking location for calibration services, power requirements for the MCL, and a location for the government to stage TE during services.

3. Review schedule, make adjustments as needed to fit the stop into the existing route based on amount of equipment and travel time to the site.

4.2.10 Notification Requirements

The Contractor must provide an e-mail acknowledgement to an NTEPM upon COR approval of:

1. Schedules

2. Schedule revisions

3. Location changes

4. Personnel changes

5. Changes in contact information for calibration team members

The Contractor must provide the following notices to an FAA NTEPM and COR:

6. Service Delay Notice: The Service Delay Notice must be used by the contractor to provide notification of schedule delays. The submission of a Written Service Delay Notice is required for delays of 3 days or more IAW DID –R010. In the event of an unforeseen delay.

The Contractor must provide the following notices to each calibration service location or Field Office TE POC IAW DID-R009:

7. Notification of Arrival Date: Advance notification of ten (10) business days prior to arrival on-site at a CONUS location, and (30) business days prior to arrival on-site at an OCONUS location.

8. Second notification/confirmation of Arrival Date: A second notification must be sent two (2) business days prior to the scheduled site visit, to confirm the date and time of the visit and log the call.

The Contractor must maintain a notification log on each MCL and TFCU that identifies the dates, times, and name of individuals contacted. This log action will be performed each time a notification is provided by the Contractor’s calibration team.

Contractor must speak to an individual; and not leave or rely on voicemail notifications.

If the contractor has problems contacting calibration services location or Field Office TE POC, they should contact the SATEPM and then the COR.

4.2.11 Certificates and Reports

The Contractor IAW DID-R016, must develop and maintain an online database accessible to the Government capturing calibration certificates, end of site summaries (EOSS’s), or any other data requested by the Government.

The Contractor must provide a Certificate of Calibration for each unit of TE calibrated or a rejection report and load to the NTEP preferred Database or Website. IAW DID-R001.

If a unit of TE cannot be adjusted to tolerance and requires repair other than incidental, the Contractor must attach a red rejection tag, issue a report indicating that the item failed calibration, list the standards (on the calibration certificate) to the point where the device failed calibration, and return the unit to the FAA site IAW DID-R011.

The Contractor must not attempt to calibrate any TE with a rejection tag attached. The TE will require testing and repair prior to any further calibration attempt. The Contractor should only attempt to re-calibrate failed items of TE if an FAA NTEPM provided an approved Limited Calibration IAW DID-R001.

The Contractor must provide an End of Site Summary (EOSS). Each EOSS must contain a listing all equipment and its calibration status for the entire location. IAW DID-R012.

The Contractor must attempt to resolve any discrepancies before the MCL departs the site. The Contractor must advise the Field Office TE POC supervisor of any disputes, so that the supervisor may assist in the resolution. If a discrepancy is not resolved, the issue must be immediately escalated to an NTEPM or COR.

Upon completion of calibration services performed by the Contractor, the Field Office TE POC or Manager will sign the FAA Calibration Receiving Report (DID-R013) documenting receipt of calibration services. Provide the EOSS via email in PDF to the Field Office TE POC or Manager located at the System Support Center (SSC) and load to the NTEP preferred Database or Website.

The Contractor must provide a Quarterly On-site Scheduled versus Actual Report IAW DID-R014.

The contractor shall furnish to the government all reports and/or forms necessary to perform the data actions described within the SOW. Any mandatory or requested ad hoc reports shall be submitted in a format requested by the government.

4.2.12 Incidental Repairs and Inspections

The Contractor must perform incidental repairs of TE Common Replacement Parts to include battery replacement, external TE hardware replacement, and TE software fixes required before calibration. Incidental repairs intended to include small incidental fixes such as commonly used battery replacement, knob replacement, and tightening of screws. It may be necessary for the contractor to perform inspections that are not part of the normal calibration process (safety, software, etc.). The CO or COR will contact the contractor when a specific inspection is required.

4.3 Quality Assurance for TE

· TE must be labeled, with the appropriate calibration sticker to indicate calibration or verification status.

· All operations performed by the Contractor in compliance with this contract shall be subject to COR verification at unscheduled intervals defined in the Quality Assurance Surveillance Plan (QASP).

· The CO/COR will determine the Contractor’s compliance with this contract utilizing the results of pre-determined standards and metrics during inspections and/or audit findings. Verification will include but are limited to the following:

· MCLs Readiness Verification: The COR may verify the readiness and capability of the contracted facilities to perform expected calibration and incidental TE parts replacement. The COR or his/her representative reserves the right to make unscheduled inspections of the contracted facilities for compliance with the requirements of this contract.

· Calibration Documentation, Compliance, and Accreditation Report Review: The COR shall perform random audits/reviews of:

· Contractor's documentation that certifies calibrated systems, primary standards, transfer standards, working standards, and calibration procedures requires verification to determine compliance with the detailed requirements of this contract.

· The Contractors’ ISO 9001 Surveillance Reports including the nonconformance reports. If applicable, the CO/COR may review the Contractor’s ISO/IEC 17025-accreditation report and associated documentation.

· Calibration Operations Review: The CO/COR may randomly observe MCL and TFCU calibration operations for conformance with the Contractor's Quality Management System and compliance with ANSI/Z540-1-1994, American National Standard for Calibration-Calibration Laboratories and measuring and Test Equipment-General Requirements.

· Calibration Results Verification: The COR may review calibration results to verify adequacy of the Contractor's calibration procedures. The Contractor must make primary and transfer standards available for inspection by the COR upon request. Contractor personnel shall be made available to assist with such inspections.

· Random TE Recalibrations: A unit of TE calibrated by the Contractor may be selected at random, tested and recalibrated by an independent calibration laboratory. This quality assurance step is to ensure that the unit of TE is being calibrated to manufacturer's performance parameters. If the unit of TE is found to be in tolerance by the independent laboratory, the Government will pay for the cost of the calibration. If the unit of TE is found to be out-of-tolerance, the Contractor shall pay the cost of recalibration.

· Discrepancies and Contractor Response: The COR shall forward the results of all verification, inspections, and audits via a Contract Audit Report (CAR) to the Contracting Officer and Contractor no later than 45 days after review. The Contractor will have fifteen (15) days to reply to the Contracting Officer and COR with a detailed explanation as to how the discrepancy occurred and steps taken by the Contractor to ensure the discrepancy will not re-occur. Minor discrepancies may be resolved between the COR and Contractor by written memo or e-mail. If these minor discrepancies cannot be resolved to both parties’ satisfaction, either party may request resolution by the Contracting Officer. The designation of a serious or minor discrepancy will be at the CORs discretion except failure to meet turn-around times, which shall be termed serious in all instances.

5.0 Program Management

5.1 Contractor Points-of-Contact (POCs)

The Contractor must provide a single POC as well as a backup POC for all communications on calibration service issues who has the authority to enforce adherence to contract requirements and schedules. The Contractor must establish and make available 24-hours per day, seven days per week (24/7) a telephone POC, by name, who has the authority to ensure timely response to urgent requirements. Additionally, the Contractor must provide a list of cell phone numbers of the contractor’s mobile calibration team IAW DID-R015.

5.1.1 Bi-weekly Detail Invoices of Calibration Certifications The Contactor must submit a Bi-weekly Detailed Report of Calibration Certifications with the applicable invoice and post on the FAA’s NTEP electronic KSN or Website in order to document and validate invoice payment submitted by the contractor. The contractor should concurrently follow the instructions in the contract under AMS clause 3.3.1-40. The data will be the Government’s record of individual TE costs/charges on a bi-weekly basis that supports and validates the total payment to the vendor. This electronic report is reviewed by the NTEP for accuracy and compared with backup documentation to facilitate prompt payment of the invoice.

APPENDIX A: GLOSSARY

CCRT
Calibration Cycle Requirements Table
CDRL
Contract Data Requirements List
CO
Contracting Officer
CONUS
Continental United States
COR
Contracting Officer’s Representative
DID
Data Item Description

EOSS

FCL

End of Site Summary Fixed Calibration Lab

KSN
Knowledge Sharing Network
MCL
Mobile Calibration Lab
NAS
National Airspace System
NTEP
National Test Equipment Program
NTEPM
National Test Equipment Program Manager
OCONUS
Outside the Continental United States

OEM

POC

QASP

RMA

SATEPM

TFCU

TE

Original Equipment Manufacturer

Point of Contact

Quality Assurance Surveillance Plan Return Material Authorization Service Area Test Equipment Program Manager

Transportable Field Calibration Unit

Test Equipment

APPENDIX B.1: LOCATION - CONUS SITES………………………………...Attached Spreadsheet APPENDIX B.2: LOCATION - OCONUS SITES………………………………Attached Spreadsheet APPENDIX C.1: EQUIPMENT - ON-SITE……………………………………..Attached Spreadsheet APPENDIX C.2: EQUIPMENT – RMA………………………………………...Attached Spreadsheet APPENDIX C.3: EQUIPMENT – OEM ON-SITE …………………………….Attached Spreadsheet

File details come from the government source that posted it. Updated .