4936_RFP_fINAL.pdf

CITY OF CHANDLER

NOTICE OF REQUEST FOR PROPOSAL CAPA5-918-4936

SOLICITATION TITLE: Web Content Accessibility Audit and Assessment

SOLICITATION NO.: CAPA5-918-4936

PROPOSAL DUE DATE: July 1, 2025

PROPOSAL DUE TIME: 4:00 pm local Arizona time

SUBMIT TO: Via email to:

christina.pryor@chandleraz.gov Email and attachments may not exceed 50 MB

PRE-PROPOSAL CONFERENCE: June 16, 2025 11:00 am local Arizona time

CONFERENCE ATTENDANCE: Dial in number: 415-655-0001

Event number: 2661 158 8054

CONTACT: Christina Pryor, CPPO Procurement and Supply Senior Manager Phone: (480) 782-2403 Email: christina.pryor@chandleraz.gov

ISSUE DATE: May 30, 2025

Proposals for the commodity or service specified will be received by the Purchasing Division, City of Chandler, via email to christina.pryor@chandleraz.gov, until the time and date cited above. The City does not accept proposals submitted through the Arizona Procurement Portal. Proposals must be submitted via email to the Procurement Officer.

Proposals must be received in the email inbox of the responsible Procurement Officer on or prior to the exact time and date indicated above.

Instructions for preparing proposals are provided on the following pages.

RFP Summary: The City is requesting proposals from qualified offerors to provide the City with a web content accessibility audit and assessment pursuant to the attached agreement.

INFORMATION AND INSTRUCTIONS TO PROPOSERS

1. Vendor Registration. Proposers must register via the on-line vendor registration system to automatically receive notification of addenda to this solicitation or notice of other solicitation opportunities. Visit https://www.chandleraz.gov/business/vendor-services/purchasing, select Vendor Registration and Management.

2. Addendum. This RFP may only be modified by a written addendum. Proposers are responsible for obtaining all addenda. A Proposer must not rely on verbal responses to inquiries. A verbal reply to an inquiry does not constitute a modification of the solicitation.

3. Late Proposals. Late proposals will not be accepted. It is the sole responsibility of the

Proposer to ensure that its proposal is received at or prior to the exact date and time indicated on the Notice Page. The time stamp of the City’s email system will govern timeliness of submission.

4. Cost of Proposal Preparation. The City will not reimburse any Proposer the cost of responding to a solicitation.

5. Duty to Examine. It is the responsibility of each Proposer to examine the entire solicitation, seek clarification and make inquiries, and examine its proposal for accuracy before submitting it. Lack of care in preparing a proposal will not be grounds for modifying or withdrawing the proposal after the due date and time, nor will it give rise to any claim.

6. Inquiries. Any inquiry related to this solicitation, including any requests for or inquiries regarding standards referenced in the solicitation must be directed solely to the Procurement Officer listed on the cover page of the solicitation. Proposers will not contact or direct inquiries concerning this solicitation to any other City employee unless the solicitation specifically identifies a person other than the Procurement Officer as a contact.

All inquiries, except those at the Pre-Proposal Conference, should be submitted in writing and refer to the appropriate solicitation number, page and paragraph. The City will consider the relevancy of all inquiries but is not required to respond in writing.

Any inquiry must be submitted as soon as possible and should be submitted at least ten days before the proposal due date and time for review and determination by City. Failure to do so may result in the inquiry not being addressed in a solicitation addendum.

7. Remote Attendance at Pre-Proposal Conference. The City may offer remote attendance at the Pre-Proposal Conference via a City-hosted dial-in meeting. If remote attendance is offered, meeting details will be provided on the Notice Page. Interested Offerors attending remotely may be required to register and provide, at a minimum, attendee name and company name.

Remote attendance is provided as a courtesy. Attendees are responsible for all aspects of their attendance. The City will not provide technical support for remote attendance.

https://www.chandleraz.gov/business/vendor-services/purchasing

8. Exceptions to the Solicitation. Any exception to the solicitation must be submitted as soon as possible and should be submitted at least ten days before the proposal due date and time for review and determination by City. Failure to do so may result in the exception not being addressed in a solicitation addendum.

9. Proposal Amendment or Withdrawal. A proposal may be withdrawn at any time before the due date and time. A proposal may not be amended or withdrawn after the due date and time except as otherwise provided by applicable law.

10. Unit Price Prevails. In the case of discrepancy between the unit price or rate and the extension of that unit price or rate, the unit price or rate will govern.

11. Non-Collusion and Non-Discrimination. By signing and submitting the proposal, the

Proposer certifies that the Proposer did not engage in collusion or other anti-competitive practices in connection with the preparation or submission of its proposal; and the Proposer does not discriminate against any employee or applicant for employment or person to whom it provides services because of race, color, religion, age, sex, national origin, or disability, and that it complies with all applicable Federal, state and local laws and executive orders regarding employment.

12. Waiver and Rejection Rights. The City reserves the right to waive any immaterial defect or informality; or reject any or all proposals, or portions thereof; or reissue the Request for Proposal; and will be the sole judge of the merits of the proposals received.

13. Proposal Opening. Proposals will be opened as indicated on the Notice Page, unless amended in writing by the Procurement Officer issuing the solicitation. The name of each Proposer will be public information following the proposal opening. No other information will be publicly disclosed at that time.

14. Public Record. All proposals submitted in response to this solicitation and all evaluation related records will become property of City and will become a matter of public record for review, subsequent to publication by the City of the proposed award in the agenda for the City Council Meeting, or upon award by the appropriate approving authority or as otherwise required by law.

15. Confidential Information. A request for nondisclosure of data such as trade secrets or other proprietary information must be submitted with the proposal and must contain the basis for the request. Any information included in the request must be submitted as a separate file. Price is not confidential and will not be withheld. A blanket statement of confidentiality will not be considered. It is the Proposer’s responsibility to identify and segregate the information in the proposal provided to the City.

The City will review all requests for confidentiality and may approve or deny all or portions of the request. Information denied confidentiality will be released as public information. In the event of a public records request for information granted confidentiality, the City will endeavor provide 48-hours’ notice before releasing materials in order for the Proposer to apply for a court order blocking the release of the information.

16. Proposal Acceptance Period. All proposals will remain valid for 120 days after the day of the opening of proposals. The City may, at its sole discretion, release any proposal and return any security (as applicable) prior to that date. No Proposer may withdraw a proposal during this period without written permission from the City. Should any Proposer refuse to enter into an agreement, under the terms and conditions of the procurement, the City may retain any security (as applicable) as liquidated damages.

17. Discussions with Proposers and Revisions to Proposals. Discussions and additional investigations may be conducted with responsible Proposers who submit proposals determined to be reasonably susceptible of being selected for award for the purpose of clarification to assure full understanding of, and responsiveness to, the solicitation requirements. Proposers will be accorded fair and equal treatment with respect to any opportunity for discussion and revision of proposals, and such revisions may be permitted after submissions and prior to award for the purpose of obtaining best and final proposals.

In conducting discussions, there will be no disclosure of any information derived from proposals submitted by competing Proposers. The purposes of such discussions will be to:

determine in greater detail such Proposer’s qualifications; explore with the Proposer the scope and nature of the project, the Proposer’s proposed method of performance, and the relative utility of alternate methods of approach; determine that the Proposer will make available the necessary personnel and facilities to perform within the required time; agreeing upon compensation, which is fair and reasonable, taking into account the estimated value of the required services, and the scope, complexity and nature of such services.

18. Clarifications. City reserves the right to obtain Proposer clarifications where necessary to arrive at full and complete understanding of Proposer’s product, service, and solicitation response. Clarification means a communication with a Proposer for the purpose of eliminating ambiguities in the proposal and does not give Proposer an opportunity to revise or modify its proposal.

19. Agreement Negotiations. City reserves the right to conduct exclusive or concurrent negotiations with responsible Proposer(s) for the purpose of agreeing to the conditions, terms and price of the proposed agreement unless prohibited. Proposers will be accorded fair and equal treatment in conducting negotiations and there will be no disclosure of any information derived from proposals submitted by competing Proposers. Exclusive or concurrent negotiations will not constitute an agreement award nor will it confer any property rights to the successful Proposer. In the event the City deems that negotiations are not progressing, the City may formally terminate these negotiations and may enter into subsequent concurrent or exclusive negotiations with the next most qualified Proposer(s).

20. Payment. Proposers may agree to accept the City Procurement Card (Mastercard) for payment. Proposers should indicate on the Proposer Information and Offer Section of this RFP, their willingness to accept City Procurement Card payments. The inability to accept payment by City Procurement Card will not disqualify a Proposer’s response.

Proposers may also agree to accept other traditional payment methods, including automated clearinghouse (ACH). Payment terms for traditional payment methods are Net 30 upon receipt of an accurate invoice. Proposers may propose additional discounts for early payment within their proposal.

21. Local Business Consideration. Where the Chandler Administrative Regulation MS-16 Local Business Consideration is applicable, any applicable Chandler Transaction Privilege Tax will be deducted from the net cost for the purpose of evaluation.

22. Protests. A protest must be in writing and be filed with the Purchasing Division. Filed means delivery to the Procurement Officer or Procurement and Supply Senior Manager, whichever is applicable. A time and date of receipt will be documented in a verifiable manner for purposes of filing.

A protest must include:

a. The name, address, telephone number and email address of the protester;

b. The signature of the protester or its representative;

c. Identification of the solicitation or contract number;

d. A detailed statement of the legal and factual grounds of the protest including copies of relevant documents; and

e. The form of relief requested.

A protest based upon alleged improprieties in a solicitation that are apparent before the solicitation due date must be filed not less than five calendar days before the solicitation due date.

A protest of a proposed award requiring City Council approval must be filed within five calendar days of the first posting of the award recommendation on the Purchasing Division website or the City Clerk’s website, whichever occurs first. If the deadline for filing a protest occurs on a weekend or holiday, the protest must be filed the next business day.

A protest of an award not requiring City Council approval must be filed within ten days after the protester knows or should have known the basis of the protest.

23. Award. Unless otherwise provided in this solicitation, the City reserves the right to make multiple awards, award by item, group or as a total, as is deemed most advantageous to the City.

24. Execution of Agreement. Within ten days of notice that Proposer is the recommended awardee, Proposer will execute and return the Agreement to Purchasing.

25. Persons with Disabilities. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the Procurement Officer.

Requests must be made as early as possible to allow time to arrange the accommodation.

PROPOSAL CONTENT

Proposers must submit one copy of the proposal via email to the responsible Procurement Officer.

The REQUEST FOR PROPOSAL TITLE, NUMBER AND OFFEROR NAME should be in the subject line of the email. Emails and attachments may not exceed 50 MB in size. Attachments should be in .pdf format and named with the RFP number and Offeror name. A single email is preferred, however multiple emails are permissible provided that all are received prior to the due date and time.

Proposals should include the following information in the order listed:

1. Completed Proposer Information and Offer Section. Complete and submit the Proposer Information and Offer Section in the format provided in this solicitation. Failure to do so may result in the proposal being rejected as non-responsive. The Proposer Information and Offer Section within the solicitation must include a signature by a person authorized to sign the proposal. The signature must signify the Proposer’s intent to be bound by its Proposal and the terms of the solicitation and that the information provided is true, accurate and complete.

2. Responses to Proposal Evaluation Criteria. Submit information requested in the Evaluation Criteria Section provided in this solicitation. Forms, such as pricing forms, must be completed in the format provided in the solicitation. Failure to do so may result in the proposal being rejected as non-responsive.

3. Exceptions to Agreement. The City’s standard Agreement is included as a part of this solicitation. By submitting a proposal, the Proposer acknowledges having reviewed the Agreement. Any exceptions to the Scope of Work or Specifications or to Agreement terms and conditions must be included with the proposal and be clearly identified. Exceptions not included in the proposal may not be introduced in the future. Any exceptions to the Scope of Work, Specifications or the Agreement language will be considered and included in City’s evaluation of the proposal. A proposal that takes exception to a material requirement of any part of the Scope of Work, Specifications or Agreement language may be rejected as non-responsive.

4. Disclosure. If the Proposer has been debarred, suspended or otherwise lawfully precluded from participating in any public procurement activity, including being disapproved as a subcontractor with any Federal, state or local government, or if any such preclusion is currently pending, the Proposer must make disclosure. In the proposal, the Proposer must include information including the name and address of the governmental entity, the effective date and duration of this suspension or debarment, and the relevant circumstances. The City reserves the right to reject a proposal received from a Proposer, including each of its principals, who is currently debarred, suspended or otherwise lawfully prohibited from any public procurement activity.

PROPOSER INFORMATION AND OFFER SECTION

Company Name

Business Type (Corporation, Partnership, etc.)

State of Incorporation (if applicable)

Federal Tax I.D. No.

Address

City, State, Zip

Authorized Signature

Name and Title

Contact Name

Title

Telephone

E-mail

Chandler Transaction Privilege Tax (TPT) No. (if applicable) Date of issue:

Is proposed purchase subject to TPT? _______yes _______no

Will you accept a City Procurement Card (MasterCard) for payment of invoices? _______yes _______no

If you accept a MasterCard for payment, do you charge a fee?

_______yes _______no If yes, what is the fee?______

Will you accept automated clearinghouse (ACH) for payment of invoices? _______yes _______no

Prompt Payment Terms Offered _______% Net _________ days

Disclosure of Debarment or Suspension

_______yes _______no

(If yes, please attach description of the circumstances)

Exceptions Taken

_______yes _______no

(If yes, please attach a clearly identified section)

Date Addendum #1 Acknowledged/Received

Date Addendum #2 Acknowledged/Received

SCOPE OF SERVICES

Project Overview The City of Chandler is seeking proposals from qualified consultants to provide accessibility audit, assessment, remediation, training, and validation services for our websites and mobile applications.

The goal is to ensure compliance with the Web Content Accessibility Guidelines (WCAG) 2.1, in alignment with the U.S. Department of Justice’s final rule on web and mobile application accessibility for state and local governments, effective April 24, 2026.

Objective:

The primary objective of this project is to ensure that all web content and mobile applications, including any associated tools or platforms, are fully compliant with WCAG 2.1 at the AA conformance level, as required under the Department of Justice’s final rule. The selected consultant will provide audit reports that indicate out-of-compliance items and include detailed remediation steps and provide necessary training to internal teams to ensure ongoing compliance.

Scope of Services

1. Task 1: Accessibility Audit and Assessment

a. Conduct a comprehensive audit of city websites, third-party vendors and mobile applications to identify and document accessibility barriers in line with WCAG 2.1 (Version 2.1, Level AA).

A list of known websites is provided with this solicitation. The City of Chandler website is chandleraz.gov. Some of the applications that will need to be included in the audit include maps (GIS), registration modules and forms used to search for records. The mobile apps include Public Stuff, Chandler Library and Recycle Right.

b. Conduct both automated testing and manual review of the website(s) to evaluate compliance with ADA and WCAG 2.1 (Level AA) standards.

c. Conduct manual assistive technology testing (e.g. screen readers, voice recognition software, multiple web browsers) to evaluate website use by individuals with disabilities and prepare a summary of your process and findings including such information as agreed to between the parties.

d. Focus on key accessibility elements, including, but not limited to:

Navigational Accessibility: Keyboard navigation, screen reader compatibility, logical flow and interactive elements.

Visual Accessibility: Color contrast, use of text alternatives for images (alt-text), font size and text readability.

Forms and Inputs: Accessible forms with labels, error messages and input validation.

Multimedia Content: Captions and transcripts for videos, audio content accessibility and accessible controls for multimedia.

Mobile and Responsive Design: Ensure that mobile versions of the website comply with accessibility standards.

Accessible Links: Proper link structure, descriptive text for links and avoidance of dead-end links.

Accessibility of Third-Party Tools: Review of any third-party widgets, plugins or integrations to ensure they comply with accessibility standards.

e. Provide a detailed report, combining results of automated and manual testing, outlining all accessibility issues for each website, mobile application and third-party application categorized by priority as determined in consultation between the successful proposer and the city.

2. Task 2: Remediation Plan

a. Develop a comprehensive remediation plan that includes specific steps to address all identified accessibility barriers.

b. Provide a timeline for the completion of remediation tasks and allocate resources as necessary.

c. Recommend and implement coding, design, and content adjustments to bring websites and mobile apps into compliance with WCAG 2.1.

d. Ensure compatibility across all major browsers, devices, and assistive technologies used by the target audience.

3. Task 3: Validation and Certification

a. Conduct final validation testing to ensure that the websites and mobile applications meet

WCAG 2.1 AA standards.

b. Provide a final validation report, which will include detailed evidence of compliance with

WCAG 2.1, as well as any recommendations for future audits or updates.

c. Explain if services include ongoing support such as validating accessibility complaints received from users.

d. Develop training materials, including accessibility guidelines, best practices, and resources tailored to the needs of the city.

4. Task 4: Training

a. Provide accessibility training for internal teams, including developers, designers, content creators, and quality assurance personnel, to ensure long-term accessibility competence.

b. Develop training materials, including accessibility guidelines, best practices, and resources tailored to our organizational needs.

c. Conduct training sessions (in-person or virtual) for staff on how to maintain compliance, audit their own content, and apply WCAG 2.1 standards during content creation and updates.

5. Implementation and Support (Optional)

a. The city’s internal team may need direct support to mitigate accessibility challenges. This could include code or examples of how other government entities have addressed similar issues.

b. Provide pricing to update PDFs to meet the WCAG 2.1 standards.

c. Conduct post-remediation testing to confirm that all barriers have been addressed and that compliance with WCAG 2.1 is achieved.

d. From work with past government clients, identify any additional steps that are recommended to reach compliance with WCAG 2.1.

Deliverables

1. Accessibility Audit Report — Comprehensive report detailing findings from the audit, including prioritized accessibility issues.

2. Remediation Plan — Detailed plan with clear steps, timelines, and responsibilities for addressing all identified issues.

3. Implementation Reports — Documentation of all remediation work completed, including screenshots, code changes, and specific actions taken.

4. Final Validation Report — A report confirming that all websites and mobile applications meet WCAG 2.1 AA standards, supported by testing results and compliance evidence.

5. Training Materials — Educational content for internal teams, including documentation, videos, best practices, step-by-step guides, etc. for maintaining ongoing accessibility after project completion.

EVALUATION CRITERIA

Qualifications and Experience 40%

1. Provide a minimum of three (3) references from similar projects within the last three years. Include state and/or local government clients where available. Include:

• Client Name

• Project Description

• Project Dates (starting and ending)

• Staff assigned to referenced engagement that will be designated for work per this RFP

• Client project manager name, current email and current telephone number

2. Provide a brief history of the company including number of years in business, primary business focus and number of years providing the services described in the Scope of Services.

3. Identify the proposed project team. Provide evidence of qualifications for relevant experience and expertise of the project team members.

4. Provide samples of deliverables from substantially similar projects performed by the proposed team members, preferably those cited as references.

5. Demonstrate the proposed team’s relevant experience and expertise in WCAG 2.1 compliance and accessibility audits for websites and mobile applications.

6. Provide documentation of success in providing remediation and accessibility consulting for state or local government entities.

7. For the proposed team members, identify any current and upcoming projects that will compete with the city’s project for team members’ time.

Method of Approach 40%

1. Provide a narrative that describes the approach to the Scope of Services. Include for each Task of the

Scope of Services:

a. Timeline and milestones

b. Deliverables

c. Meetings with city staff and status updates

d. Specific activities to be performed by the consultant and consultant personnel assigned

e. Staff and other resources needed from the city

2. Provide a description of the communication plan throughout the project.

3. Identify project risks and strategies to mitigate them.

4. Provide suggested Scope of Services enhancements or innovations the city may elect to incorporate that will support the city in achieving its stated goals.

5. Provide a recommended approach to the project phasing (i.e. sequential, overlapping, etc.). Provide alternatives and options the city may elect to incorporate.

6. Describe the cost-effectiveness and value provided by the proposed approach.

Fee Proposal 20% Complete the Fee Proposal Page.

FEE PROPOSAL PAGE

Submit all-inclusive fees for the Scope of Scope of Services, as proposed in the response to the Proposal Evaluation Criteria.

Description Fees

Task 1: Accessibility Audit and Assessment $

Task 2: Remediation Plan $

Task 3: Validation and Certification $

Task 4: Training $

Project Total $

Submit hourly rates for project team members. Should the city choose to proceed with the services identified as optional in the Scope of Services or require services in addition to the Scope of Services, these rates will serve as the basis of fees for services.

Team Member Role Hourly Rate

In addition to this Fee Proposal Page, include a detailed breakdown of costs associated with each phase of the project, including the audit, remediation, training, and validation phases. If the Offeror is able to provide ongoing monitoring and maintenance, provide fees for these services.

EXHIBIT A

LIST OF KNOWN WEBSITES

Site name Site URL

Vision Gallery https://www.visiongallery.org/ Visit Chandler https://www.visitchandler.com/ City of Chandler https://www.chandleraz.gov/ eAgenda https://public.destinyhosted.com/agenda_publish.cfm?id=24263 Chandler Library https://chandlerlibrary.org/ Chandler Police Department https://chandlerazpd.gov/ EventBright: Art Tots https://www.eventbrite.com/e/play-day-wild-west-tickets-1231737332519 SignUp Genius: For Our City Day in Honor of Cesar Chavez https://www.signupgenius.com/go/20F0A49A4AA2AA2F85-54623586-march#/

Constant Contact: Econ Dev Newsletter SignUp https://visitor.r20.constantcontact.com/manage/optin?v=0010p8SgAUuY-ebjLSYoll_paG4c8k9_cK17hfnc9p2KG0nwNjg9tDkJ-xr8O9blaAwdcjfnNEEkA6idBFF7uZITPfi4bABtgVvQDXCwQdKnkUQTVuvU_QW

SQ%3D%3D

Jot Form: Volunteer Recognition https://form.jotform.com/250544705128151 City of Chandler Open GIS Data https://share-open-data-changis.hub.arcgis.com/ Traffic Restrictions https://gis.chandleraz.gov/trafficrestrictions/

Pavement Cut Restrictions https://changis.maps.arcgis.com/apps/webappviewer/index.html?id=0aea8d 6016154b9b81d207f90866355c

Select Private Construction https://changis.maps.arcgis.com/apps/MapSeries/index.html?appid=27420fb 569cf4ce9b2bd2a7492365e89

Performance Dashboards https://strategic-framework-performance-metrics-current-changis.hub.arcgis.com/

Interactive Planning Map - GIS https://gis.chandleraz.gov/infomap/ Public Art Program https://storymaps.arcgis.com/stories/401bd02539214594a0a204f6e3cafe9c Historic Sites https://storymaps.arcgis.com/stories/f8cf870107f2481381ca6a01bdc61a0d Join Team Chandler https://jointeamchandler.com/ DEV: Chandler Police https://chandlerazpd-dev.chandlerazpd.gov/

Affordable Housing https://applychandlerhousing.securecafe.com/residentservices/chandler-housing-redevelopment/multiloginwrapper.aspx?AllowRedirect=1

Utility Services https://utilityservices.chandleraz.gov MyChandler https://auth.chandleraz.gov/login Waterfluence https://www.waterfluence.com/ Municode https://library.municode.com/az/chandler/codes/code_of_ordinances

Invoice Cloud https://www.invoicecloud.com/portal/(S(xwgygnj0e3nzhxxtyvjhx51d))/2/Site.

aspx?G=b8da3acf-ae3d-4293-b769-257e8ba694ee

Chandler Center for the Arts https://www.chandlercenter.org/ Water Saving Plants https://chandler.watersavingplants.com/plants.php

Invoice Cloud: Insurance & Donations https://www.invoicecloud.com/portal/(S(ve0mub1ig1pmcotoxdg4ca3a))/2/clo udstore.aspx?cs=A0A26BBC-F458-47E4-8C7D-0651C055E9E9&bg=4ff697cb- 92a2-4903-9bbe-da8a4f5eeb20&return=Site.aspx%3Fg%3Db8da3acf-ae3d- 4293-b769-257e8ba694ee

Archived Records Search https://archivedrecords.chandleraz.gov/index.aspx Chandler Museum Store https://chandler-museum-store.square.site/ DEI eNewsletter: Constant Contact https://myemail.constantcontact.com/News-and-Events- .html?soid=1112892274044&aid=cu13H63Zq6E

Development Services - Accela https://developmentpermits.chandleraz.gov/clics/Default.aspx Business Registration (Prod) https://business.chandleraz.gov InfoMap https://gis.chandleraz.gov/infomap/ Courts" Online Payment https://wmq.etimspayments.com/pbw/include/arizona/newinput.jsp

Courts: Make a Reservation https://reservation.frontdeskqms.com/chandler/reservations/Home/Index?C ulture=en&PageId=6da87cf9-03cb-41fc-96eb- 3336b5904616&ShouldStartReserveTimeFlow=False&ButtonId=00000000- 0000-0000-0000-000000000000

Courts: Records xChange https://trxstorefront.trxchange.net/index.php?route=trx/profile&seller_id=32 41&product_id=60&subdomain_seller_id=3241

Chandler Police: Careers https://jobs.chandlerazpd.gov ChandlerpediA https://chandlerpedia.atlassian.net/wiki/spaces/CHANDLERPE/overview

Waitwhile: Housing and Redevelopment https://waitwhile.com/locations/chandlerhousing/services Volgistics https://www.volgistics.com/appform/785812604

Survey Monkey: Instant Language Survey https://www.surveymonkey.com/r/ZXHQP3M Government Jobs: Chandler https://www.governmentjobs.com/careers/chandleraz

NCourt https://www.ncourt.com/x-press/x-onlinepayments.aspx?juris=4E1255DA-

BD3A-4E7C-A050-5F9C690FCDB8

Wastewater Discharge Form https://chandler.njbsoft.com/SAMSIPP/SAMSHtml/RegistrationPortal/Custom erDetails.aspx

ActiveNet https://apm.activecommunities.com/chandleraz

Mobile Applications Recycle Right Chandler Public Library Public Stuff

City Clerk Document No.

City Council Meeting Date:

CITY OF CHANDLER SERVICES AGREEMENT

WEB CONTENT ACCESSIBILITY AUDIT AND ASSESSMENT

CITY OF CHANDLER AGREEMENT NO. CAPA5-918-4936

THIS AGREEMENT (Agreement) is made and entered into by and between the City of Chandler, an Arizona municipal corporation (City), and (Contractor), (City and Contractor may individually be referred to as Party and collectively referred to as Parties) and made , 2025 (Effective Date).

RECITALS

A. City proposes to engage a consultant to conduct a web content accessibility audit and assessment as more fully described in Exhibit A, which is attached to and made a part of this Agreement by this reference.

B. Contractor is ready, willing, and able to provide the services described in Exhibit A for the compensation and fees set forth and as described in Exhibit B, which is attached to and made a part of this Agreement by this reference.

C. City desires to contract with the Contractor to provide these services under the terms and conditions set forth in this Agreement.

AGREEMENT

NOW, THEREFORE, in consideration of the premises and the mutual promises contained in this Agreement, City and Contractor agree as follows:

SECTION I: DEFINITIONS

For purposes of this Agreement, the following definitions apply:

Agreement means the legal agreement executed between the City and the Contractor City means the City of Chandler, Arizona Contractor means the individual, partnership, or corporation named in the Agreement Days means calendar days May, Should means something that is not mandatory but permissible Shall, Will, Must means a mandatory requirement

SECTION II: CONTRACTOR’S SERVICES

Contractor must perform the services described in Exhibit A to the City’s satisfaction within the terms and conditions of this Agreement and within the care and skill that a person who provides similar services in Chandler, Arizona exercises under similar conditions. All work or services furnished by Contractor under this Agreement must be performed in a skilled and workmanlike manner. Unless authorized by the City in writing, all fixtures, furnishings, and equipment furnished by Contractor as part of the work or services under this Agreement must be new, or the latest model, and of the most suitable grade and quality for the intended purpose of the work or service.

SECTION III: PERIOD OF SERVICE

Contractor must perform the services described in Exhibit A for the term of this Agreement.

Following execution of this Agreement by City, the Contractor will immediately commence work and will complete all services described within ______ days from the date the Contractor is notified to proceed.

SECTION lV: PAYMENT OF COMPENSATION AND FEES

4.1 Unless amended in writing by the Parties, Contractor's compensation and fees as more fully described in Exhibit B for performance of the services approved and accepted by the City under this Agreement must not exceed $ . Contractor must submit requests for payment for services approved and accepted during the previous billing period and must include, as applicable, detailed invoices and receipts, a narrative description of the tasks accomplished during the billing period, a list of any deliverables submitted, and any subcontractor’s or supplier’s actual requests for payment plus similar narrative and listing of their work. Payment for those services negotiated as a lump sum will be made in accordance with the percentage of the work completed during the preceding billing period. Services negotiated as a not-to-exceed fee will be paid in accordance with the work completed on the service during the preceding month. All requests for payment must be submitted to the City for review and approval. The City will make payment for approved and accepted services within 30 days of the City’s receipt of the request for payment.

4.2 Applicable Taxes. The Contractor will pay all applicable taxes. The City is subject to all applicable state and local transaction privilege taxes. To the extent any state and local transaction privilege taxes apply to sales made under the terms of this Agreement, it is the responsibility of the Contractor to collect and remit all applicable taxes to the proper taxing jurisdiction of authority.

4.3 Tax Indemnification. The Contractor and all subcontractors will pay all Federal, state, and local taxes applicable to its operation and any persons employed by the Contractor. The Contractor will and require all subcontractors to hold the City harmless from any responsibility for taxes, damages, and interest, if applicable, contributions required under Federal, state, and local laws and regulations and any other costs including transaction privilege taxes, unemployment compensation insurance, Social Security, and Worker’s Compensation.

4.4 All prices offered herein shall be firm against any increase for the initial term of the Agreement.

Prior to commencement of subsequent renewal terms, the City may approve a fully documented request for a price adjustment. The City shall determine whether any requested price increases for extension terms is acceptable to the City. If the City approves the price increase, the price shall remain firm for the renewal term for which it was requested. If a price increase is agreed upon by the Parties a written Agreement Amendment shall be approved and executed by the Parties.

SECTION V: GENERAL CONDITIONS

5.1 Records/Audit. Records of the Contractor's direct personnel payroll, reimbursable expenses pertaining to this Agreement and records of accounts between the City and Contractor must be kept on the basis of generally accepted accounting principles and must be made available to the City and its auditors for up to three years following the City’s final acceptance of the services under this Agreement. The City, its authorized representative, or any federal agency, reserves the right to audit Contractor's records to verify the accuracy and appropriateness of all cost and pricing data, including data used to negotiate this Agreement and any amendments. The City reserves the right to decrease the total amount of Agreement price or payments made under this Agreement or request reimbursement from the Contractor following final contract payment on this Agreement if, upon audit of the Contractor's records, the audit discloses the Contractor has provided false, misleading, or inaccurate cost and pricing data. The Contractor will include a similar provision in all of its contracts with subcontractors providing services under the Agreement Documents to ensure that the City, its authorized representative, or the appropriate federal agency, has access to the subcontractors’ records to verify the accuracy of all cost and pricing data. The City reserves the right to decrease Contract price or payments made on this Agreement or request reimbursement from the Contractor following final payment on this Agreement if the above provision is not included in subcontractor agreements, and one or more subcontractors refuse to allow the City to audit their records to verify the accuracy and appropriateness of all cost and pricing data. If, following an audit of this Agreement, the audit discloses the Contractor has provided false, misleading, or inaccurate cost and pricing data, and the cost discrepancies exceed 1% of the total Agreement billings, the Contractor will be liable for reimbursement of the reasonable, actual cost of the audit.

5.2 Alteration in Character of Work. Whenever an alteration in the character of work results in a substantial change in this Agreement, thereby materially increasing or decreasing the scope of services, cost of performance, or Project schedule, the work will be performed as directed by the City. However, before any modified work is started, a written amendment must be approved and executed by the City and the Contractor. Such amendment must not be effective until approved by the City. Additions to, modifications, or deletions from this Agreement as provided herein may be made, and the compensation to be paid to the Contractor may accordingly be adjusted by mutual agreement of the Parties. It is distinctly understood and agreed that no claim for extra work done or materials furnished by the Contractor will be allowed by the City except as provided herein, nor must the Contractor do any work or furnish any materials not covered by this Agreement unless such work is first authorized in writing. Any such work or materials furnished by the Contractor without prior written authorization will be at Contractor's own risk, cost, and expense, and Contractor hereby agrees that without written authorization Contractor will make no claim for compensation for such work or materials furnished.

5.3 Termination for Convenience. The City and the Contractor hereby agree to the full performance of the covenants contained herein, except that the City reserves the right, at its discretion and without cause, to terminate or abandon any service provided for in this Agreement, or abandon any portion of the Project for which services have been performed by the Contractor. In the event the City abandons or suspends the services, or any part of the services as provided in this Agreement, the City will notify the Contractor in writing and immediately after receiving such notice, the Contractor must discontinue advancing the work specified under this Agreement. Upon such termination, abandonment, or suspension, the Contractor must deliver to the City all drawings, plans, specifications, special provisions, estimates and other work entirely or partially completed, together with all unused materials supplied by the City. The Contractor must appraise the work Contractor has completed and submit Contractor's appraisal to the City for evaluation. The City may inspect the Contractor's work to appraise the work completed. The Contractor will receive compensation in full for services performed to the date of such termination. The fee shall be paid in accordance with Section IV of this Agreement, and as mutually agreed upon by the Contractor and the City. If there is no mutual agreement on payment, the final determination will be made in accordance with the Disputes provision in this Agreement. However, in no event may the payment exceed the payment set forth in this Agreement nor as amended in accordance with Alteration in Character of Work. The City will make the final payment within 60 days after the Contractor has delivered the last of the partially completed items and the Parties agree on the final payment.

If the City is found to have improperly terminated the Agreement for cause or default, the termination will be converted to a termination for convenience in accordance with the provisions of this Agreement.

5.4 Termination for Cause. The City may terminate this Agreement for Cause upon the occurrence of any one or more of the following events: in the event that (a) the Contractor fails to perform pursuant to the terms of this Agreement, (b) the Contractor is adjudged a bankrupt or insolvent, (c) the Contractor makes a general assignment for the benefit of creditors, (d) a trustee or receiver is appointed for Contractor or for any of Contractor’s property (e) the Contractor files a petition to take advantage of any debtor's act, or to reorganize under the bankruptcy or similar laws, (f) the Contractor disregards laws, ordinances, rules, regulations or orders of any public body having jurisdiction, or (g) the Contractor fails to cure default within the time requested. Where Agreement has been so terminated by City, the termination will not affect any rights of City against Contractor then existing or which may thereafter accrue.

5.5 Indemnification. The Contractor (lndemnitor) must indemnify, defend, save and hold harmless the City and its officers, officials, agents and employees (lndemnitee) from any and all claims, actions, liabilities, damages, losses or expenses (including court costs, attorneys' fees and costs of claim processing, investigation and litigation) (Claims) caused or alleged to be caused, in whole or in part, by the wrongful, negligent or willful acts, or errors or omissions of the Contractor or any of its owners, officers, directors, agents, employees, or subcontractors in connection with this Agreement. This indemnity includes any claim or amount arising out of or recovered under workers' compensation law or on account of the failure of the Contractor to conform to any federal, state or local law, statute, ordinance, rule, regulation or court decree.

The Contractor must indemnify lndemnitee from and against any and all Claims, except those arising solely from lndemnitee's own negligent or willful acts or omissions. The Contractor is responsible for primary loss investigation, defense and judgment costs where this indemnification applies. In consideration of the award of this Agreement, the Contractor agrees to waive all rights of subrogation against lndemnitee for losses arising from or related to this Agreement. The obligations of the Contractor under this provision survive the termination or expiration of this Agreement.

5.6 Insurance Requirements. Contractor must procure insurance under the terms and conditions and for the amounts of coverage set forth in Exhibit C against claims that may arise from or relate to performance of the work under this Agreement by Contractor and its agents, representatives, employees, and subcontractors. Contractor and any subcontractors must maintain this insurance until all of their obligations have been discharged, including any warranty periods under this Agreement. These insurance requirements are minimum requirements for this Agreement and in no way limit the indemnity covenants contained in this Agreement. The City in no way warrants that the minimum limits stated in Exhibit C are sufficient to protect the Contractor from liabilities that might arise out of the performance of the work under this Agreement by the Contractor, the Contractor’s agents, representatives, employees, or subcontractors. Contractor is free to purchase such additional insurance as may be determined necessary.

5.7 Cooperation and Further Documentation. The Contractor agrees to provide the City such other duly executed documents as may be reasonably requested by the City to implement the intent of this Agreement.

5.8 Notices. Unless otherwise provided, notice under this Agreement must be in writing and will be deemed to have been duly given and received either (a) on the date of service if personally served on the party to whom notice is to be given, or (b) on the date notice is sent if by electronic mail, or (c) on the third day after the date of the postmark of deposit by first class United States mail, registered or certified, postage prepaid and properly addressed as follows:

For the City For the Contractor Name: Name:

Title: Title:

Address: Address:

Phone: Phone:

Email: Email:

5.9 Successors and Assigns. City and Contractor each bind itself, its partners, successors, assigns, and legal representatives to the other party to this Agreement and to the partners, successors, assigns, and legal representatives of such other party in respect to all covenants of this Agreement. Neither the City nor the Contractor may assign, sublet, or transfer its interest in this Agreement without the written consent of the other party. In no event may any contractual relation be created between any third party and the City.

5.10 Disputes. In any dispute arising out of an interpretation of this Agreement or the duties required not disposed of by agreement between the Contractor and the City, the final determination at the administrative level will be made by the City Purchasing and Materials Manager.

5.11 Completeness and Accuracy of Contractor's Work. The Contractor must be responsible for the completeness and accuracy of Contractor's services, data, and other work prepared or compiled under Contractor's obligation under this Agreement and must correct, at Contractor's expense, all willful or negligent errors, omissions, or acts that may be discovered. The fact that the City has accepted or approved the Contractor's work will in no way relieve the Contractor of any of Contractor's responsibilities.

5.12 Withholding Payment. The City reserves the right to withhold funds from the Contractor's payments up to the amount equal to the claims the City may have against the Contractor until such time that a settlement on those claims has been reached.

5.13 City's Right of Cancellation. The Parties acknowledge that this Agreement is subject to cancellation by the City under the provisions of Section 38-511, Arizona Revised Statutes (A.R.S.).

5.14 Independent Contractor. For this Agreement the Contractor constitutes an independent contractor. Any provisions in this Agreement that may appear to give the City the right to direct the Contractor as to the details of accomplishing the work or to exercise a measure of control over the work means that the Contractor must follow the wishes of the City as to the results of the work only. These results must comply with all applicable laws and ordinances.

5.15 Project Staffing. Prior to the start of any work under this Agreement, the Contractor must assign to the City the key personnel that will be involved in performing services prescribed in the Agreement. The City may acknowledge its acceptance of such personnel to perform services under this Agreement. At any time hereafter that the Contractor desires to change key personnel while performing under the Agreement, the Contractor must submit the qualifications of the new personnel to the City for prior approval. The Contractor will maintain an adequate and competent staff of qualified persons, as may be determined by the City, throughout the performance of this Agreement to ensure acceptable and timely completion of the Scope of Services. If the City objects, with reasonable cause, to any of the Contractor's staff, the Contractor must take prompt corrective action acceptable to the City and, if required, remove such personnel from the Project and replace with new personnel agreed to by the City.

5.16 Subcontractors. Prior to beginning the work, the Contractor must furnish the City for approval the names of subcontractors to be used under this Agreement. Any subsequent changes are subject to the City’s written prior approval.

5.17 Force Majeure. If either party is delayed or prevented from the performance of any act required under this Agreement by reason of acts of God or other cause beyond the control and without fault of the Party (financial inability excepted), performance of that act may be excused, but only for the period of the delay, if the Party provides written notice to the other Party within ten days of such act. The time for performance of the act may be extended for a period equivalent to the period of delay from the date written notice is received by the other Party.

5.18 Compliance with Laws. Contractor understands, acknowledges, and agrees to comply with the Americans with Disabilities Act, the Immigration Reform and Control Act of 1986 and the Drug Free Workplace Act of 1989.