MAS - Pioneer Credit Recovery, Inc. - 47QRAA19D00DP

GENERAL SERVICE ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address for GSA Advantage!® is: GSAAdvantage.gov Schedule Title: Multiple Award Schedule (MAS)

FSC Group: Professional Services FSC Class: R705 Contract Number: 47QRAA19D00DP Price list current as of Modification #PA-0016 effective May 9, 2024

For more information on ordering from Federal Supply Schedules click on FSS Schedules at

GSA.gov.

Contract Period:

September 26, 2019 – September 25, 2029

Company:

Pioneer Credit Recovery, Inc.

26 Edward Street, PO Box 100

Arcade, New York 14009

Telephone: 585-492-1234, Toll-Free 800-836-2442

Fax: 888-909-4727 Website:

www.pioneer-credit.com Contract

Chad Wilson Administrator:

Chad.Wilson@navient.com

Size Status:

Other than Small

COMPANY OVERVIEW:

Founded in 1980, Pioneer Credit Recovery’s entire business model is dedicated to the recovery of government-owned or government-guaranteed debt, with an emphasis on providing reliable, effective, and secure solutions for large, complex government agencies. With more than 40 years of trusted performance, we handle billions of dollars across a broad spectrum of debt for multiple levels of government. By combining the scale of an industry giant with the focus of a true partner, we tailor for our clients an approach that maximizes revenues while maintaining the highest standards of integrity and customer relations.

Our solutions are powered by an omnichannel communication platform, robotic process automation, predictive telephony, customized skip tracing analysis, intelligent mail center operations, and sophisticated segmentation strategies all tracked and optimized through real-time analytics. Our proven collection methodologies are backed by a state-of-the-art, SOC 2 Type 2 (SSAE 18) audited IT infrastructure, cybersecurity apparatus, and compliance framework. We enhance the financial success of our clients and customers by delivering innovative solutions and insights with compassion and personalized service.

CUSTOMER INFORMATION :

1a.

Awarded Special Item Number:

SIN 561440 Debt Collection SIN 561440RC Debt Collection - Disaster Recovery

SIN OLM Order Level Materials SIN OLMRC Order Level Materials - Disaster Recovery 1b.

Fees for Service:

The rates shown below include the Industrial Funding Fee (IFF) of 0.75%

Service Descriptions

Regular Collections:

These are regular payments that are made on an account including payment in full, settlements, monthly payers, and program payers*. In addition, this category encompasses payments made on a consumer’s account as a result of an Administrative Wage Garnishment.

Consolidation:

Consolidation Loans combine several student loans into one bigger loan from a single lender, which is then used to pay off the balances on the other loans. It is very similar to refinancing a mortgage. After a consumer makes a specific number of qualifying payments on their account (typically 3), accounts are purchased by another lender.

Rehabilitation:

The Loan Rehabilitation program is offered to qualifying student loan borrowers in default. After a consumer makes a specific amount of qualifying payments on their account (typically 9), accounts are purchased by another lender.

*To further clarify the differences in the above three categories, if a consumer is placed in either a Consolidation or Rehabilitation program, the 3 or 9 monthly payments that they are required to make on their account are paid under the Regular Collections fee rate, while the balance at funding is paid at the corresponding rate for that fee category.

Litigations and Administrative Resolutions:

These are administrative fees paid for submission of accounts that are submitted and approved for such items as deaths, disabilities, bankruptcies, and programmatic cancellations.

1c.

Hourly Rates: Not Applicable 2.

Maximum order: $1,000,000. Please refer to clause 52.216-19 Order Limitations within the MAS Solicitation.

3.

Minimum order: $100 4.

Geographic Coverage: Domestic delivery that includes 50 states, DC and all U.S. Territories 5.

Point(s) of Production: Services performed in Arcade, NY; Perry, NY and Horseheads, NY 6.

Discount from list prices or statement of net price: Government Net Prices (discount already deducted) 7.

Quantity discounts:

None 8.

Prompt payment terms: Not applicable - Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9.

Foreign items: Not Applicable 10a.

Time of delivery: Negotiated at the task order level - Contact Contractor 10b.

Expedited Delivery: Contact Contractor 10c.

Overnight and 2-day delivery: Contact Contractor 10d.

Urgent Requirements: Contact Contractor 11.

F.O.B. point(s): Destination

12a.

Ordering address:

Pioneer Credit Recovery, Inc.

26 Edward Street, PO Box 100

Arcade, New York 14009

12b.

Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13.

Payment address:

Pioneer Credit Recovery, Inc.

26 Edward Street, PO Box 100

Arcade, New York 14009

14.

Warranty provision: Not Applicable 15.

Export packing charges, if applicable: Not Applicable 16.

Terms and conditions of rental, maintenance, and repair, if applicable: Not Applicable

17.

Terms and conditions of installation, if applicable: Not Applicable

18a.

Terms and conditions of repair parts, if applicable: Not Applicable

18b.

Terms and conditions for any other services, if applicable: Not Applicable

19.

List of service and distribution points, if applicable: Not Applicable

20.

List of participating dealers, if applicable: Not Applicable

21.

Preventive maintenance, if applicable: Not Applicable

22a.

Special attributes such as environmental attributes and/or reduced pollutants, if applicable: Not Applicable

22b.

If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/: Not Applicable 23.

Unique Entity Identifier (UEI) Number: YXUUF59KM4C8 24.

Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM SCLS Statement

The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act, (SCA), is applicable to this contract and it includes SCLS applicable labor categories. The prices for the cited SCLS labor categories are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS matrix. The prices awarded are in line with the geographic scope of the contract (i.e. nationwide).

Last updated 7/30/2024