Q&As_Rideshare_Ride-hail_RFP.pdf

Ques Document/Attachment Page # Paragraph Reference Offeror Question Government's Response 1 RFP - Page 6 of 30 6 1 Please consider changing the due date from November 8, 2019 to November 29th. The extra time will afford us the opportunity to submit a thorough, well thought-out proposal.

An amendment to the solicitation will be issued extending the proposal due date to December 4, 2019.

2 NA NA NA Can the GSA provide us with a detailed calendar of events to include: 1. Award date, 2. Start date, 3.

Start up period?

The anticipated award date will be approximately 3-4 months after the proposal due date. Work start date will align with IT security approval.

3 NA NA NA Has GSA promoted or marketed this service? Has there been any outreach or feedback from the ridership? If so, can you share results?

No. This is a new initiative.

4 NA NA NA Can you provide information on the anticipated number of trips that will require accessible vehicles (i.e., wheelchair-equipped vehicles and accommodations for other mobility devices)?

No. This information does not currently exist.

5 NA NA NA How will the BPAs communicate and market the service to COs and other authorized Federal employees?

See RFP Section 1.12.10 Advertising and Release of News Information.

6 NA NA NA Will the BPA holders be responsible for any marketing materials or processes? See answer to question # 5.

7 NA NA NA Will the GSA select more than one provider for each of the markets? See RFP Section 1.1 Basis of Award.

8 RFP-Governmentwide

Rideshare-Ride-hail 8 Volume 1 Can you elaborate what type of risks you are referencing be identified? At a minimum, the offeror must identify any business and technology risks affecting the delivery of its commercial offerings and services.

9 RFP-Governmentwide

Rideshare-Ride-hail 9 Volume 4-Past

Performance Can you clarify how many references we need to provide? An amendment will be issued to identify the requirement for 3 references to be provided.

10 RFP-Governmentwide Rideshare-Ride-hail

9 Volume 5-Pricing Terms

One of the bullets on this section says that we need to include an explanation of our commercial pricing practices and as a private company our commercial pricing is confidential.

- Can we provide the five clients pricing with the client's name redacted?

- Will the pricing provided also be protected under FOIA so it is not available publicly?

For purposes of validation, client names should not be redacted. Propriety pricing data submitted in response to this RFP is protected under FOIA.

11 RFP-Governmentwide Rideshare-Ride-hail

11 Volume 8 As a privately held company, will our financial statements be protected against FOIA? Yes. Financial statements are protected under FOIA.

12 RFP-Governmentwide Rideshare-Ride-hail

11 1.1 Basis For Award You indicate three BPAs will be reserved for small businesses. Can you clarify what percentage of the grand total of spend that will be?

No. See RFP Section 1.1 Basis of Award.

13 RFP-Governmentwide Rideshare-Ride-hail

11 1.1 Basis For Award Can you advise what the total estimated number of BPAs to be awarded are? See answer to question # 7.

14 RFP-Governmentwide Rideshare-Ride-hail

11 1.1 Basis For Award Will awards be by market or could more than one provider be awarded the same market? See answer to question # 7.

15 RFP-Governmentwide Rideshare-Ride-hail

11 1.1 Basis For Award Can you confirm if one of the non-price factors is a fail, you are no longer eligible for consideration? Confirmed. All non-price factors must receive a "Pass" rating to be eligible for consideration.

16 RFP-Governmentwide Rideshare-Ride-hail

12-13 1.1.1 Evaluation Factors Considered

Volume 8 Financial Statements and Volume 6 Reps & Certs are not listed under evaluation factors considered as a pass/fail. How will they be evaluated?

See RFP Section 1.1 Basis of Award. Offerors must be "responsible". Responsibility dterminations are made in accordance with FAR Subpart 9.1 Responsible Prospective Contractors.

17 RFP-Governmentwide Rideshare-Ride-hail

14 FAR 52.252-2 Clauses Incorporated by

Reference (Feb 1998)

Can you clarify which of the clauses mentioned on FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders are applicable to this opportunity? It seems that not all are applicable.

In regards to paragraphs (b) and (c) of FAR 52.212-5, the Contracting Officer listed those clauses, as appropriate, in the table found on pages 14 and 15 of the RFP.

18 RFP-Governmentwide Rideshare-Ride-hail

21 1.4 Scope During which hours the service should be available? At a minimum, proposed service hours must be those currently offered commercially by the Offeror(s).

19 RFP-Governmentwide Rideshare-Ride-hail

21 1.5 Performance Objectives

Can you clarify what information are you expecting to receive in regards to the travel voucher receipts, per the below bullet?

� Provide capabilities for reconciliation of consolidated invoices and travel voucher receipts through an online data portal.

Offeror(s) must provide its commercially available receipts. At a minimum, offeror must provide data elements as outlined in the RFP Section 1.12.5 Sales Receipt.

20 RFP-Governmentwide Rideshare-Ride-hail

21 1.5 Performance Objectives

On the below bullet says we need to provide access to an online portal to review data analytics. Can you provide an estimate of how many users will need access to the portal?

� Provide data analytics to support number of trips and savings (by agency & Governmentwide) via an online portal.

Offeror(s) can plan on providing access to 3 to 6 individuals at the GSA Program level and at least to 2 points of contact per customer agency. Offeror(s) can acticipate all 24 CFO Act agencies will participate in the usage of the Rideshare solution.

21 RFP-Governmentwide Rideshare-Ride-hail

28 1.14.1 Post-award Kickoff Meeting

You indicate there will be a kickoff meeting within 5 business days of BPA award. What will be the time frame to start providing services after the kickoff meeting?

Work start date will align with IT security approval.

22 VPAT 2.3 10 of 27 Applicable Standards/Guidelines

Is it required to supply both a WCAG 2.0 assessment as well as a Revised 508 assessment? Yes. Both WCAG 2.0 and Revised Section 508 Standards must be completed within the VPAT template.

23 VPAT 2.3 10 of 27 Applicable Standards/Guidelines

Must the vendor have assistive technology embedded in software to be qualified to bid? If not, is there a set of minimum standards that can be used to ensure that what is in place is enough to bid with future development to fill gaps?

Yes.

24 RFP 6 Unnumbered, titled Notice of Request for

Proposal

Will the Government consider extending the deadline for proposals an additional month to December 9, 2019?

An amendment to the solicitation will be issued extending the proposal due date to December 4, 2019.

Rideshare / Ride-hail Solicitation Question & Answer Matrix

47QMCB-19-R-0002Solicitation No.:

Ques Document/Attachment Page # Paragraph Reference Offeror Question Government's Response

Rideshare / Ride-hail Solicitation Question & Answer Matrix

47QMCB-19-R-0002Solicitation No.:

25 RFP 10 Volume 7, Voluntary Product Accessibility

Should offerors provide an Accessibility Conformance Report to demonstrate Section 508 compliance at the time of proposal submission, or may offerors agree to submit such reports after contract award without the Government deeming a proposal non-responsive?

The Accessibility Conformance Report described in the Volume 7 of Contents of Proposals must be submitted at the time of proposal submission.

26 RFP 22 1.9.1, CIO 09-48, IT

Security Procedural Guide: Chapter 6

Mobile Application - IT Security and Privacy Requirements (see also Attachment D)

The RFP states that the Offeror's mobile application "must pass the approval requirements" outlined in CIO 09-48, IT Security Procedural Guide: Chapter 6 Mobile Application - IT Security and Privacy Requirements. Many of these requirements do not address approval. Accordingly, which portions of CIO 09-48, Chapter 6 does the Government consider to be "the approval requirements"?

Prior to BPA award, the Offeror(s) will be asked to prepare a Privacy Threshold Analysis (PTA), for GSA review and approval, to confirm and document PII is not in scope, or to determine which categories of information will be stored, processed, or transmitted by the App. PTAs are required to determine whether a Privacy Impact Assessment (PIA) and/or a System of Records Notice (SORN) is required, and if any other privacy requirements apply to the App. If PII comes into scope, a PIA must be completed for GSA’s review and approval before award.

27 RFP 22 1.9.1, CIO 09-48, IT

Security Procedural Guide: Chapter 6

Mobile Application - IT Security and Privacy Requirements (see also Attachment D)

Does the Government intend to maintain a copy of government data, allowing offerors to manage their own records in accordance with their standard processes?

The Government wil maintain records in accordance with the National Archives and Records Administration policy. The BPA Holder must maintain records in accordance with FAR Subpart 4.7 Contractor Records Retention and make available for examination pursuant to FAR 52.212-5(d).

Offeror Questions