47QMCA26N0077 Request for Information 2026.7.23.pdf

1800 F Street, NW Washington, DC 20405-0002 www.gsa.gov

U.S General Services Administration

Tolling

Request for Information/ Sources Sought

July 23, 2026

THIS IS NOT A SOLICITATION. This is a Request for Information (RFI) Sources Sought issued to conduct market research. This RFI is issued solely for informational and planning purposes - it does not constitute a Request for Quote (RFQ) or a promise to issue a RFQ in the future. This request for information does not commit the government to contract for any supply or service whatsoever. The General Service Administration (GSA) is not, at this time, seeking quotes and will not accept unsolicited quotes. Responders are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to the RFI will be solely at the interested vendor's expense. Not responding to this RFI does not preclude participation in any future RFQ, if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions become government property and will not be returned. This announcement is based upon the best information available and is subject to future modification.

Overview:

The Government is seeking information from interested and qualified vendors that can provide nationwide tolling management services for a large vehicle fleet owned by GSA and leased to other federal agencies consisting of more than 230,000 vehicles, with the potential fleet size and associated requirements to increase over time as well as the possibility to include services for another 200,000+ agency owned, non-postal service, vehicles. Based on where these vehicles operate, the true number is likely closer to 200K for the GSA Fleet with the possibility for an additional 150K agency-owned vehicles. The Government requires a solution that can support toll payment and account management across the United States, including interoperability with multiple tolling authorities and toll collection systems and the ability to integrate with federal government billing and systems of record.

Required or desired capabilities may include centralized program management, transponder, transponderless and license plate toll processing, toll account administration, vehicle enrollment and maintenance, ability to bill by plate and other consolidated billing options, plate-level cost allocation, transaction reporting, data analytics, violation management, dispute resolution, customer service support, device or device-less options, and secure data exchange with

Government fleet management systems.

The Government is also exploring whether the same or similar tolling management services could be made available to agency-owned fleets as an optional service offering. Responses should address the vendor’s ability to support both GSA Fleet leased and agency-owned vehicles, including any operational, technical, pricing, or contractual considerations associated with expanding services to additional fleet categories.

This RFI is intended to assist the Government in understanding the marketplace, identifying capable vendors, assessing available service delivery models, and determining the appropriate acquisition strategy. Responses to this notice will be used for market research purposes only.

Response Instructions:

All interested parties should submit RFI responses to the following point of contacts via email at

Charlene.cardenas@gsa.gov and Leresa.garrett@gsa.gov with subject line, "Response to RFI -

GSA Fleet Tolling Solution" no later than 5:00 P.M. Eastern Standard Time, on August 6th, 2026.

IMPORTANT NOTICE

This RFI is being posted to GSA eBuy and SAM.gov. Your company may receive multiple RFI notifications for this requirement. The number of notifications depends on your awarded contract solutions and socioeconomic set-asides. However, your company only needs to respond to the

RFI once. Please ensure you download and complete the RFI survey questions and upload your responses in the "Capabilities Statement" section of this RFI.

To prevent duplicate submissions, carefully review the RFI title before responding.

Please follow the directions below for developing and submitting a response to the RFI.

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NOTE: Mark your response as "Proprietary Information" if the information is considered business sensitive.

Responses to the RFI should correspond to the numbered topics below, using the paragraph numbers to reference each part of your response. Please respond to all topics. If a topic is not applicable, note "N/A" for that topic in response. Additional information may be requested based on your initial submission.

GSA Fleet will host an Industry Day in the near future. The registration link will be posted on

SAM.gov prior to the event. Please verify that your email address is correct and GSA will send an industry day registration link to the email provided.

http://sam.gov/ http://sam.gov/ http://sam.gov/

1) Cover Sheet. Including:

a) Company name

b) Company mailing address

c) Company website

d) Point of contact (name, phone number, email)

e) Business Size and type of ownership for the organization

f) NAICS code(s)

g) System of Award Management Unique Entity ID (UEI)

h) Estimated Annual Sales for Tolling (could include volume/marketshare)

2) Capability Statement

Qualification Statement must demonstrate knowledge and expertise in providing tolling solutions to include a brief description of past work performed in the area of tolling and any applicable certifications, specific customers, processes, or procedures.

3) Tolling Solutions – types and specifications of tolling solutions/configurations offered, including but not limited to:

a) Transponderless or Digital Tolling

b) Device Hardware owner /partnership(s)

c) Instructions for Installation configurations offered

d) Activation and deactivation procedures

e) Manufacture disposal options

f) Device Transferability

g) Data transmission capabilities

i) Cellular

ii) RFID

iii) Toll by plate

iv) Pay by plate

v) Any proprietary communications solutions

h) Include any technical, commercial or performance limitations

4) Coverage, Reporting and Data – Tolling configuration specifications, interfaces, and administrative reporting capabilities:

a. Describe your solution's ability to provide coverage across U.S. Tolling

Authorities, to include all interfaces and integrations. Include a comprehensive list of available authorities (or conversely which authorities you do not work with)

b. Describe your violation reports, can they be broken down by license plate number and contain, at a minimum, the location and time stamp of the violation

c. Does your solution offer a notification report or means of notifying GSA of any problems / issues within a specific time period. (e.g. identify integration issues between tolling authorities, hardware issues, and significant technical issues

d. Provide details on the secure, web-based User Interface (UI) portal or reports available to GSA Fleet personnel and their customers, or whether your solution instead or has the option to integrate with the Government’s fleet management system.

i. Explain the portal's capacity for toll activity monitoring, cost reporting, centralized control, payment processing, and exception management.

ii. Does the portal allow GSA Fleet to adjudicate or protest specific charges directly?

iii. Outline technical assistance and troubleshooting support provided for these web services.

e. Explain ability to integrate with existing customer systems if this is not already outlined above

f. Data Solutions – Input is desired regarding data storage and transmission capabilities?

g. Specify administrative reporting capabilities, including on-demand viewing and

.CSV downloads for user-defined periods, covering:

i. Enrollment Data: VIN, GSA license plate, device serial/status, enrollment date, and associated tolling authorities.

ii. Disenrollment Data: VIN, GSA license plate, device serial/status, original enrollment and disenrollment dates, and prior tolling authorities.

h. Partnerships & Integrations – Input is desired regarding current integrations with services including but not limited to:

i. Payment for services rendered utilizing Fleet Charge Cards

ii. Ancillary services offered that are TAA and NDAA Section 889 compliance

5) Customer Service – Input is desired regarding the customer service options for the

Tolling service provided, to include but not limited to:

a) Customer service hours of operation

b) Past Performance measure results on customer service effectiveness (i.e., call resolution times, customer satisfaction scores, etc.)

c) Direct contact vs automated messaging

d) Dedicated customer service staff

e) Technical support or maintenance for physical devices as applicable

6) Cybersecurity

a) Is the solution is a cloud-based service (SaaS, PaaS, or IaaS):

b) If yes, is your solution FedRAMP-authorized?

c) Is the solution a contractor-hosted (non-cloud) system

d) Provide a CSRM narrative regarding cybersecurity safeguards currently in place or planned to mitigate remote exploits, intrusions, and breaches

e) Specific practices currently in place to reduce supply chain risk

f) Actions taken to identify, manage and mitigate supply chain and cybersecurity risk

g) Is your product/service 508 compliant? If yes, please describe how

7) Contracting Methods – Input is desired regarding methods of contracting, specifically in the area of:

a) Information to help the government understand how these services are purchased commercially (include typical terms and conditions that are addressed for similar services or contracts of this nature).

b) Estimated pricing and cost information — strictly for market research purposes – that take into consideration GSA's volume and support for a tolling solution program deployed across GSA’s applicable Leased Fleet (200K+ vehicles)

c) Indication of volume discounts that may be available

d) Type of preferred contract used (e.g., Blanket Purchase Agreement, Indefinite, Delivery, Indefinite Quantity, Contract)

Question Matrix

Submit questions to the following Request for Information August 6, 2026 by 5 P.M. Eastern

Standard Time using the following subject line: (47QMCA26N0077 - Questions).

charlene.cardenas@gsa.gov and Leresa.Garrett@gsa.gov

Questions must be submitted using the attached Question Matrix. At a minimum, the offeror must:

● Cite the relevant RFI section and page number

● Clearly convey the question or concern

Written answers will be provided via a solicitation amendment posted on SAM.gov after the

Industry Day. Due regard will be given to the proper protection of proprietary information and anonymity.

https://www.section508.gov/blog/introducing-the-content-library/ mailto:charlene.cardenas@gsa.gov mailto:Leresa.Garrett@gsa.gov