ID11200023_Tab10_Index01_Amend 03_GNMA MBSIBA RFP.docx

Mortgage-Backed Securities Issuance & Bond Administration (MBSIBA)

In support of:

The Government National Mortgage Association (Ginnie Mae)

Full and Open Competitive Procurement using FAR Part 12 Acquisition of Commercial Items in conjunction with FAR Part 15 Contracting by Negotiation

Issued by:

Federal Acquisition Service National Capital Region 1800 F Street NW Washington DC, 20405

NCR Project Number:

ID11200023

Solicitation PIID:

47QFDA20K0027

Issue Date:

August 18, 2020

Amendment 03 September 16, 2020

Table of Contents

SECTION A SOLICITATION/CONTRACT FORM

THE OFFICIAL SF33 SOLICITATION, OFFER AND AWARD

IS INCLUDED AS ATTACHMENT S.

THE SF33 MUST BE COMPLETED AND SUBMITTED WITH THE PROPOSAL

AS DESCRIBED IN SECTION L.10.1.

SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 GENERAL

The work shall be performed in accordance with all sections of this contract. The Contractor shall perform the effort required by this Master Contract on a Firm Fixed Price (FFP), Labor Hour (LH) and Time and Materials (T&M) basis with a single award Indefinite Delivery /Indefinite Quantity (IDIQ) component. Orders issued under the IDIQ component for Task 9 – Enhancements, Integrated Software Development and Next Gen Support; and Task 10 – Conferences and Training may be issued on a FFP and/or LH basis. Travel and Other Direct Costs (ODCs) will be reimbursed at cost.

Work and travel required under this contract may be impacted due to the unpredictable length and severity of COVID-19. If necessary, the CO will work with the Contractor after contract award to develop a plan that outlines the steps the Government and the Contractor will take to prevent and reduce the spread and mitigate the potential effect of COVID-19 on operations. If the plan changes the contract's price or performance time, either directly as part of the change or indirectly by adjusting the conditions of performance, the Contractor may be entitled to an equitable adjustment.

B.2 LINE ITEMS AND PRICES

Contractor shall be responsible for providing all labor, supervision, facilities, equipment and supplies necessary for the performance of the contract unless otherwise specified. The labor rates submitted shall be fully burdened.

For Price proposals, Offerors shall use the Microsoft Excel Spreadsheet in Attachment R – Price Proposal Template (Tab 1- Price Summary), which consists of 10 years of Contractor-Site pricing. The 10 years constitutes the 18-month base period, eight 1-year options, and a final option period of 69-months. The total CLIN price shall be calculated by multiplying the quantity by the unit price. The total contract price will be the sum of all CLIN prices.

The Offeror shall propose ceiling rates for T&M/LH task orders by completing Attachment R – Price Proposal Template (Tab 3 – T&M_/LH Rates). These ceiling rates are to be based upon the highest qualified employee within a given labor category, working in the highest paid area within CONUS, on a highly complex requirement, excluding Top Secret/SCI/or higher. The rates specified in the Price Schedule herein shall be effective through the period of performance. The estimated number of labor hours will be used for evaluation purposes and are subject to change.

The basic Contract will only establish maximum rates for T&M/LH task orders/CLINs, therefore, the proposed ceiling rates do not apply to the fixed price or cost-reimbursement portion of the contract or orders issued under the contract. These rates may only be exceeded when justified, such as for requirements requiring special security clearance or OCONUS related work.

B.34 TIME AND MATERIAL AND LABOR HOUR CONTRACT TYPES

Time and Materials (T&M) and Labor Hour (LH) are defined under FAR Subpart 16.6, T&M and LH Contracts, and other applicable agency-specific regulatory supplements. The Contractor may provide separate and/or blended loaded hourly labor rates for prime Contractor labor, each Subcontractor, and/or each Division, Subsidiary, or Affiliate in accordance with the provisions set forth in FAR 52.216-29, FAR 52.216-30, or FAR 52.216-31. T&M and LH orders require the Labor Categories (LCATs) established in the Master Contract and their associated rates to be identified in the order. Ancillary subcontract labor shall be proposed and awarded as Materials in accordance with FAR 52.232-7, Payments under Time-and-Materials and Labor-Hour Contracts.

B.45 LABOR SUBJECT TO THE SERVICE CONTRACT LABOR STANDARDS (SCLS)

The basic contract labor categories are considered bona fide executive, administrative, professional labor and generally exempt from the SCLS if used to perform professional IT services. The basic contract does not include wage determinations or all applicable clauses for labor categories subject to the SCLS. Each task order will be tailored to include the appropriate clauses and wage determinations. To the extent that any labor is subject to the SCLS and within scope of a task order and the basic contract, such work will be identified under a separate CLIN on the task order and incorporate the appropriate wage determination in accordance with FAR 22.10, Service Contract Labor Standards.

B.56 TRAVEL PRICING

Contractor personnel may be required to travel to support the requirements of this contract. Long distance and local travel may be required in the Contiguous United States (CONUS). Travel will be reimbursed at actual cost in accordance with the limitations set forth in FAR Subpart 31.205-46, Travel Costs. Profit shall not be applied to travel costs. Contractors may apply indirect costs to travel in accordance with the Contractor’s usual accounting practices consistent with FAR 31.2.

B.67 ORDER PRICING (ALL ORDER TYPES)

When adequate price competition exists (see FAR 15.403-1(b)(1)), generally no additional information is necessary to determine the reasonableness of cost or price. If adequate price competition does not exist and no other exceptions apply (see FAR 15.403-1(b)), the Contracting Officer (CO) must request a Certificate of Current Cost and Pricing Data in accordance with FAR 15.403-4.

If a Contractor does not have an approved purchasing system, the Contractor shall request and receive the CO’s consent to subcontract in accordance with FAR 44.201-1(b) Consent to Subcontracts, and FAR 52.244-2, Subcontracts.

SECTION C – PERFORMANCE WORK STATEMENT

C.1 BACKGROUND

The Government National Mortgage Association’s (Ginnie Mae) Mortgage-Backed Securities (MBS) programs include Single Family, Multifamily, Manufactured Housing, Home Equity Conversion Mortgages (HECM) and Multiclass securities. These programs help to channel funds from the nation's capital markets into the housing market. The U.S. Government's full faith and credit guarantee makes MBS securities widely acceptable to capital markets investors which choose to invest in primary mortgages because of the guarantee. Issuers that receive funds through the sale of MBS securities can use the capital to make additional residential and other types of mortgage loans. Through this process, the MBS program increases the overall supply of credit available for housing and helps to ensure that credit is available at reasonable interest rates.

The Ginnie Mae Mortgage-Backed Securities Issuance & Bond Administration (MBSIBA) services are the primary services that support Ginnie Mae’s over $2 trillion MBS portfolio. These services support the day-to-day operations for the Pool Processing Agent and Central Paying & Transfer Agent (PPA/CPTA), the Platinum Trustee and the Multiclass Information Agent program requirements using Ginnie Mae’s proprietary Securitization Platform. These services are highly customized and automated and shall be executed through Ginnie Mae’s proprietary applications contained within Ginnie Mae’s Securitization Platform.

Ginnie Mae’s Securitization Platform is an all-encompassing term for the numerous proprietary business applications, databases and systems necessary to support the issuance and administration of Ginnie Mae’s MBS programs. The Securitization Platform supports Issuer, Document Custodian and Investor user interfaces, including the management of the MyGinnieMae Portal. The Securitization Platform is supported by multiple Ginnie Mae business partners.

C.1.1 Purpose The purpose of this requirement is to obtain services to support Ginnie Mae’s securitization process, which includes MBS pool processing, delivery of securities, collection and payment of funds, transfer of Mortgage Servicing Rights (MSRs), applications Operations and Maintenance (O&M), of the related Ginnie Mae PPA/CPTA systems, mainframe hosting and processing and migration support. Obtaining these services will assist Ginnie Mae with its overall goal of guaranteeing to investors through its MBS program, the timely payment of principal and interest (P&I) due on MBS issued securities that are backed by pools of mortgages insured or guaranteed by the Federal Housing Administration (FHA), the Department of Veterans Affairs (VA), the U.S. Department of Agriculture (USDA), and the Department of Housing and Urban Development’s (HUD) Public and Indian Housing program (PIH). While Ginnie Mae currently securitizes government guaranteed loans, ongoing housing reform initiatives may expand Ginnie Mae’s role in the future.

C.1.2 Agency Mission Ginnie Mae guarantees that investors in bonds guaranteed by its programs will receive the timely payment of P&I. Ginnie Mae is a wholly owned corporate instrumentality of the United States located within HUD. Its powers are prescribed by Title III of the National Housing Act, as amended (12 U.S.C. 1716 et seq.). Through its MBS programs, Ginnie Mae guarantees privately issued securities that are backed by pools of mortgages insured or guaranteed by the FHA, the VA, the USDA Rural Housing Service (RHS), and HUD’s PIH. Ginnie Mae guarantees the registered holder of the securities the timely payment of scheduled monthly P&I payments, loan prepayments and early recoveries of principal on the underlying mortgages. If borrowers fail to make timely payments on their mortgages, the Issuer of the MBS must make the timely payments to the registered holders, using the Issuer’s own resources. The Ginnie Mae MBS Program is governed by guaranty agreements entered into by Ginnie Mae and Issuers according to the terms of the Mortgage-Backed Securities Guide (MBS Guide). The MBS Guide is available on Ginnie Mae’s website at www.ginniemae.gov. Additional program information is available in Attachment – Mortgage-Backed Securities Overview in the Appendix. For a list of acronyms used in this Performance Work Statement (PWS) see Attachment - Acronym Table in the Appendix.

C.2 SCOPE

The scope of the MBSIBA work to be performed under this PWS includes:

(a) Grant and manage access to Ginnie Mae applications via the Ginnie Mae Enterprise Portal and ensure program participants meet MBS program guidelines.

(b) Process mortgage pool and loan information documents for issuing securities and for issuing Platinum pools. This includes performing all required pooling prerequisites and subsequent pooling activities to enable the delivery of securities.

(c) Receive and process Issuer requests to transfer MSR to other Ginnie Mae Issuers in good standing. This includes ensuring that Issuers have submitted all information using the Pool Transfer System (PTS), duly approved and properly executed in accordance with Ginnie Mae program requirements as outlined in the MBS Guide. Collect all required servicing transfer fees and forward to Ginnie Mae.

(d) Deliver issued pools to Federal Reserve for settlement.

(e) Maintain a Central Registry of outstanding Ginnie Mae Single-class and Multiclass Securities. Maintain the official security holder record for each MBS issuance in the Ginnie Mae provided electronic online system on a real time basis. Maintain and update the Ginnie Mae Central Registry of security holders when securities are transferred or exchanged.

(f) Act as Ginnie Mae's collection and paying agent. Act as Ginnie Mae's collection agent for P&I payable by Issuers for all Ginnie Mae I and Ginnie Mae II securities; guaranty fees due to Ginnie Mae for both the Ginnie Mae I and Ginnie Mae II programs; as well as other fees or assessments as described in the MBS Guide. Act as Ginnie Mae's paying agent for Ginnie Mae I and Ginnie Mae II securities; make all emergency payments for Ginnie Mae I securities where the responsible Issuer cannot make payment; and other payments as Ginnie Mae shall require.

(g) Act as the trustee for Platinum MBS. Perform the monthly administration of all Platinum securities, which includes the issuance, delivery of trust receipts and disclosure of factors on Platinum securities. On a monthly basis, perform financial analysis and maintain the Multiclass Database containing information on outstanding Platinum securities, listing of pools backing each Platinum security, and related information.

(h) Act as Ginnie Mae Real Estate Mortgage Investment Conduit (REMIC) Information Agent for all Ginnie Mae guaranteed Multiclass Securities and provide REMIC support services. Maintain Ginnie Mae’s REMIC automated system database on REMIC offering circular supplements, listing of pools backing each REMIC, and related information.

(i) Provide a Data Center Facility that meets FedRAMP requirements. A FedRAMP certification or equivalent incorporating National Institute of Standards and Technology (NIST) SP 800-53 security controls must be met.

(j) Provide O&M, hosting of mainframe infrastructure, ensuring and maintaining compliance, and minor software enhancement services for Ginnie Mae’s systems and applications which will be hosted in the IT Infrastructure Consolidation (ITIC) cloud. This will include establishing and maintaining security of all platforms supported as per Ginnie Mae and federal security requirements. Systems and applications include web-based and mainframe-based technologies, software and related processes. O&M support includes application patching, operating systems and applications, corrective action to production systems from defects (“bug” fixes) as well as changes to accommodate new requirements or minor enhancements to functionality, process improvements, or infrastructure. Provide support for data architecture, configurations, compliance, operational and technical incident reporting, data, quality assurance, and help desk activities. The Contractor shall maintain Ginnie Mae’s mainframe and applications through patch management, security vulnerability remediation, and performance of the system(s).

(k) Provide corrective, adaptive and other major enhancements to existing systems as part of Ginnie Mae’s modernization initiatives. In addition, provide Integrated Software Development and Next Gen support. The Contractor is required to collaborate with Ginnie Mae’s business partners on Integrated Project Teams (IPT) for new software development and Next Gen initiatives that will be undertaken by Ginnie Mae’s Software Development - Information Technology Services Multiple Award Blanket Purchase Agreement (BPA) Contractors. This could include requirements development support, technical design support, testing services, integration of the new or enhanced applications with the MBSIBA systems and applications and deployment into the MBSIBA’s application environment.

(l) Provide program participant training and attend and support Ginnie Mae at conferences relating to MBSIBA activities.

(m) Create and maintain records and archives related to MBSIBA activities.

(n) Implement and maintain a Disaster Recovery (DR) Plan to ensure continuity.

(o) Develop and maintain a Continuity of Operations Plan (COOP) to ensure continuity.

(p) Provide support for audits such as Statement on Standards for Attestation Engagements (SSAE) 18 Type II, Service Organization Controls Report (SOC) I and SOC II, Right to Audit, Federal Information System Controls Audit Manual (FISCAM), Office of Management and Budget (OMB) Circular A-123 - Management's Responsibility for Internal Control (OMB A-123), Office of Inspector General (OIG) audits and other types of reviews and audit support.

(q) If required, provide Data Center Migration services. Support Ginnie Mae and its ITIC Provider in developing and implementing an infrastructure migration plan to migrate the portable systems and applications from the current Contractor sites to the ITIC Provider. This includes migrating the portable hosted systems and applications to the ITIC Provider and establishing and supporting DevSecOps infrastructure for MBSIBA applications.

C.3 CURRENT ENVIRONMENT

C.3.1 OVERVIEW OF INTEGRATED SUPPORT SYSTEMS

Ginnie Mae and its Contractors operate in a highly integrated IT infrastructure and business process environment. Systems, applications and infrastructure used to support the current PPA/CPTA contract are hosted by the PPA/CPTA Contractor. This platform is tightly integrated with systems supported by the ITIC Provider which includes direct connectivity to the ITIC technology environments. There are also several other Contractors that support additional Ginnie Mae key MBS operations, business applications and systems. This requires a high degree of integration, collaboration and coordination between each of Ginnie Mae’s business partners to support the overall Ginnie Mae enterprise. The MBSIBA Contractor will assume application O&M responsibility for all current PPA/CPTA services including mainframe hosting as part of this contract. (See Section H.2 Government Furnished Applications and Source Code for application hosting breakdown. See Section H.3 Contractor Provided Items for application hosting breakdown). The MBSIBA Contractor shall provide the technical and collaborative skills necessary to operate as part of an integrated team across Ginnie Mae ecosystems to include multiple contractors as part of Integrated Project Teams.

C.3.1.1 Division of Contractor Responsibilities The MBSIBA Contractor will be responsible for the engineering, connectivity to Ginnie Mae IT infrastructure, mainframe hosting, security, compliance, O&M, integration, and enhancements of systems and applications necessary to support the services as described within this PWS (See Section H.2 Government Furnished Applications and Source Code for application hosting breakdown. See Section H.3 Contractor Provided Items for application hosting breakdown). The Mortgage-Backed Securities Operations & Analytics (MBSOA) Contractor is responsible for application O&M and enhancements for additional key Ginnie Mae business applications and systems outside of this contract along with the other MBSOA services they provide. Hosting services for these MBSOA applications are currently provided by the ITIC Provider. The ITIC Provider currently shares responsibility with the MBSOA Contractor for the security and O&M of the applications and the infrastructure. The applications are tightly integrated across both the current PPA/CPTA as well as the ITIC Provider with its data centers and systems. The mainframe hosting services currently provided by the PPA/CPTA Contractor will be transitioned to the MBSIBA Contractor with this contract. (See Section H.2 Government Furnished Applications and Source Code for application hosting breakdown. See Section H.3 Contractor Provided Items for application hosting breakdown). During the period of performance of this contract, Ginnie Mae may plan to transition additional portions of the MBSIBA hosted services to an ITIC Provider as described in Task Eleven – Data Center Migration.

Securitization Division of Contractor Responsibilities

· Pool processing, issuance & delivery.

· Calculation, collection and distribution of P&I due security holders.

· Ongoing Bond Administration.

· Platinum Trustee & REMIC Information Agent.

· Engineering, mainframe hosting, security, O&M, and enhancements of IT mainframe infrastructure, systems and applications supporting these services.

· Investor Reporting & Disclosures.

· Ongoing Bond Administration.

· Risk & Information Analytics.

· O&M, security & enhancements for applications and systems supporting these services.

· IT infrastructure and application hosting for MBSOA applications / systems.

· Granting application access for Ginnie Mae applications hosted by the ITIC Provider.

· In the future, there could be one or more ITIC Providers.

Shared Responsibility: MBSIBA, MBSOA & ITIC Provider(s)

· Coordination with Ginnie Mae’s business partners on integrated projects impacting multiple business partners.

· Support integrated MBS business processes and data exchange.

· This work requires high levels of Contractor collaboration.

C.3.2 INFRASTRUCTURE CONSOLIDATION

Currently, Ginnie Mae’s IT and connectivity infrastructure are hosted by two Contractors, the PPA/CPTA Contractor and the ITIC Cloud Provider. The migration of key components of the PPA/CPTA is planned in late FY2021/early FY2022. These components include MyGinnieMae Portal and the securitization platform distributed applications. The mainframe and its infrastructure are not part of the cloud migration effort. They will remain in the PPA/CPTA environment and thus must be migrated to the new MBSIBA Contractor during transition-in as explained in C.4.1.1 Transition-In.

The MBSIBA Contractor shall build and maintain a mainframe environment that performs existing PPA/CPTA processing. MyGinnieMae Portal and the application distributed platform infrastructure is planned for a migration to the cloud and the MBSIBA Contractor will only need to build connectivity to these application components that will be hosted in Ginnie Mae’s ITIC which is its neutral cloud-hosted FedRAMP environment. See Task Eleven – Data Center Migration for information about the Contractor’s role in migration.

If Optional Task Eleven – Data Center Migration is exercised, the MBSIBA Contractor will be required to sustain ongoing production operations during the infrastructure and application migration process and provide technical and operational support for the migration to the ITIC cloud. The MBSIBA Contractor shall assist with the migration of PPA/CPTA applications hosted in the current provider’s data center.

C.3.2.1 Connectivity with Consolidated Infrastructure Ginnie Mae, in coordination with the ITIC Provider and its related providers, will provide connectivity to the ITIC environments via Virtual Private Networks (VPN) for infrastructure related activities. The ITIC Provider shall provide the physical infrastructure to support dedicated connectivity such as routers, firewalls, etc. The ITIC Provider shall provide dedicated connectivity between the MBSIBA Contractor’s data centers and the ITIC environments (currently 50-100MB point to point Ethernet circuits).

C.3.2.2 Troubleshooting The Contractor shall work with Ginnie Mae's ITIC Provider for all IT-related monitoring and troubleshooting activities as well as initiatives. Coordination and management will be provided by Ginnie Mae as explained in Task Six – Operations & Maintenance.

C.3.3 HOSTING SERVICES

(a) The MBSIBA Contractor shall support geographically diverse primary and secondary data centers to ensure disaster recovery and business continuity. These centers shall be provided and operated by the MBSIBA Contractor and used to support all environments to include Production, Development, User Acceptance Testing (UAT), Systems Integration Testing, (SIT), Training, DR, etc. necessary to support the services in this contract. The current PPA/CPTA Primary Data Center is located in Tennessee at the Tennessee Primary [Data] Center (TPC) and the current PPA/CPTA Backup Data Processing Center is located in Central New Jersey (CNJ). The MBSIBA Contractor and PPA/CPTA Contractor shall transition these data center services to the new MBSIBA primary and secondary data centers. The MBSIBA Contractor shall provide a dedicated and geographically diverse (minimum of 150 miles apart) primary and secondary (for DR purposes) data center environment for all activities supported in this contract. The secondary data center shall have a similar configuration as in the primary data center. The data centers and environment shall meet all applicable security requirements included in this contract. The data centers shall meet the Federal Information Security Management Act (FISMA) requirements.

(b) Connectivity between the MBSIBA provided data centers hosting Ginnie Mae applications and the ITIC consolidated Ginnie Mae infrastructure shall be dedicated circuits with a minimal 100MB capacity. An alternate circuit shall be setup for redundancy and for DR scenarios. The two circuits shall have different Internet Service Providers (ISP) to handle connectivity in the event an ISP has an outage. Latency between the MBSIBA Contractor and the ITIC data centers cannot exceed 70MS. Dedicated circuits shall be setup for Internet connectivity with redundant ISP/circuits to handle an ISP related outage/issue. If an issue is experienced, the MBSIBA Contractor shall be able to switch control over to the other ISP. The primary and secondary data centers shall be connected via an Optical Carrier 192 network (10Gbps). The data centers must be able to accept Managed Trusted Internet Protocol Service (MTIPS) / Trusted Internet Connection (TIC) connectivity which will be provided by Ginnie Mae. All connectivity, to include circuits and infrastructure, between the MBSIBA Contractor and the existing PPA/CPTA environments must be provided by the MBSIBA Contractor for the duration of the Transition-In. The minimal throughput is 1GB.

C.3.4 PROGRAM PARTICIPANTS & STAKEHOLDERS

Ginnie Mae’s primary program participants are its MBS Issuers, Document Custodians and Investors. Ginnie Mae’s roles and responsibilities for supporting its program participants are described below along with the supporting roles of the MBSIBA and MBSOA Contractors. The MBSIBA Contractor is expected to provide overarching program support to all Ginnie Mae program participants whose work is dependent upon this contract. Ginnie Mae’s goal is to continuously improve the services, information and training it provides to its program participants to meet program requirements.

(a) Ginnie Mae’s Roles & Responsibilities for Supporting Program Participants

(1) Issuer Relationship Management: Ginnie Mae's Single Family and Multifamily Account Executives (AEs) of the Office of Issuer and Portfolio Management (OIPM) and the Office of Securities Operations (OSO) manage the relationships with the mortgage lenders and servicers who issue securities under Ginnie Mae’s MBS programs. OIPM and the AE’s partner with Issuers including banks, credit unions, housing finance agencies and mortgage banks regarding all matters concerning their participation in Ginnie Mae’s MBS programs. The Office of Enterprise Risk (OER) in collaboration with OIPM actively manages Ginnie Mae’s counterparty risk. In addition, OIPM is the lead on all Issuer and Document Custodian policy related inquiries that are not easily addressed in the MBS Guide.

(2) Monitoring Program Compliance: The Ginnie Mae Monitoring Division manages and undertakes Issuer and Document Custodian Compliance Reviews and other risk monitoring activities to assure program compliance. The Ginnie Mae Asset Management Group is responsible for managing Issuer defaults.

(3) Capital Markets and Multiclass Program: Ginnie Mae’s Office of Capital Markets (OCM) directs and manages all capital markets activities. The office’s prime stakeholders are broker-dealers, asset managers, hedge funds, banks, and insurance companies. OCM also supports Ginnie Mae’s Multiclass programs (REMIC and Platinum) and developing new programs that are designed to broaden the investor base of all Ginnie Mae securities.

(b) MBSIBA & MBSOA Roles & Responsibilities for Supporting Program Participants

(1) Program Support: The MBSIBA Contractor is responsible for supporting Ginnie Mae in the issuance of Single-class MBS and Platinum MBS, the calculation and clearing of timely payments to security holders and as well as ongoing bond administration. Ginnie Mae’s MBSOA Contractor is responsible for Investor Reporting, including publishing payment factors, daily and monthly pool and loan level data disclosures and analytics. Ginnie Mae OSO is also responsible for program support and works collaboratively with Ginnie Mae’s Contractors. (See Task Three – Pool Processing Agent Services and Task Four – Central Paying and Transfer Agent Services for requirements).

(2) Training and Technical Support: Ginnie Mae’s OSO Customer Experience Group is responsible for Customer Adoption, Program Participant Training, and the Centralized Help Desk. The MBSIBA Contractor and MBSOA Contractor both have responsibilities for supporting these functions based on their respective MBS operational roles. In general, the MBSIBA provides pooling processes and systems related training and the MBSOA provides Investor Reporting processes and systems related training to Ginnie Mae and its program participants. In general, both Contractors support customer adoption efforts to ensure users are able to transition to new applications or business processes efficiently. (See Task 10 Conferences and Training for requirements).

(3) Centralized Help Desks: The MBSIBA and MBSOA both provide Help Desk services based on their respective operational roles and the applications they support. (See Section C.4.6.3 Centralized Help Desk for requirements).

C.3.5 DESCRIPTIONS OF APPLICATIONS & DATABASES

The Contractor shall utilize the applications and systems listed below to complete the work outlined in the PWS. The Contractor will be responsible for mainframe hosting and, operating, and maintaining the following applications and systems which will be migrated to the ITIC cloud. (See Section H.2 Government Furnished Applications and Source Code for application hosting breakdown. See Section H.3 Contractor Provided Items for application hosting breakdown.)

MBSIBA Applications and Systems

Legacy IPMS (L-IPMS) Mainframe (Deployed at MBSIBA) Modernized IPMS (M-IPMS) Deployed in AWS Accessed via Ginnie Mae Enterprise Portal (GMEP1.0)*

1. Customer Service Inquiry

2. Generalized Mortgage-Backed Securities Subsystem (GMBS)

(a) Central Registry

(b) Tax Reporting and P&I Processing

(c) Transfer Processing

3. New Pool Processing Subsystem (NPPS)

4. Platinum Pool System

5. Pool Reporting Subsystem (PRS)

1. Adjustable Rate Mortgage (ARM) Index

2. Commitment Management (CM)

3. Congressional Budget (CB)

4. Master Agreements Management System (MAMS)

5. Pool Transfer System (PTS)

6. Report Center

7. Request Pool Numbers (RPN)

8. RSA SecurID Token Management

9. Unclaimed Funds II (UFS II)

*GMEP 1.0 hosts many other applications, however they are out of scope therefore, not listed above.

MyGinnieMae Enterprise Portal* Deployed at AWS

Other Databases / Systems Deployed at AWS

1. Multifamily Pool Delivery Module (MFPDM)

2. Single Family Pool Delivery Module (SFPDM)

3. Platinum Application

4. Unclaimed Funds I (UFS I)

5. Letters of Credit

6. Corrections Help Desk

* MyGinnieMae Portal provides single sign-on access to legacy GMEP 1.0 and GinnieNET.

Note: GMEP 1.0 applications are to be portletized and will be hosted on MGM to enable the decommissioning of GMEP 1.0 in the future.

1. GinnieNET

2. Enterprise Wide Operational Data Store (EWODS)

(a) Online Transaction Processing (OLTP)

3. Public Facing Searchable Databases

(a) Multifamily Database

(b) Platinum Database

(c) REMIC Database

4. SAP Business Objects (BOBJ)

5. Informatica

(a) Legacy IPMS (L-IPMS) Mainframe

(1) Customer Service Inquiry:

The Customer Service Inquiry system is a mainframe-based system. It performs three (3) major functions:

(i) GMBS Registry Inquiry:

The Generalized Mortgage-Backed Securities Subsystem (GMBS) Registry Inquiry system enables users to conduct inquiries on Issuers, investors, certificates, investor distributions and monthly transfer activity.

(ii) GMS File Maintenance:

The Generalized Mortgage Subsystem (GMS) File Maintenance System enables users to update and maintain the files with investors’ names and addresses, payment addresses as well as certificate masters.

(iii) Pool Reporting System:

The Pool Reporting System enables users to look up records by commitment, loan package, pool, Issuer and Multiple Issuer Pool (MIPs).

(2) Generalized Mortgage-Backed Securities Subsystem:

The Generalized Mortgage-Backed Securities Subsystem (GMBS) is a mainframe-based application. It performs three (3) major functions: Central Registry, Transfer Processing as well as P&I payment processing, which includes Tax Reporting.

(i) Central Registry:

The Central Registry stores information on every single security issued. The Central Registry is Ginnie Mae’s official record of an investor’s certificate/position for payment of monthly P&I. Investor data and the corresponding certificate/positions are automatically updated on the Central Registry as a result of new pool issuances or certificate transfers. The Central Registry has an inquiry function which allows for online viewing of certificates/positions. The Central Registry maintains historical data of all outstanding certificate/position and cancelled securities. With this information, the system can generate a certificate history by Issuer, pool or investor. This allows Ginnie Mae to reconstruct certificate ownership throughout the entire life of the pool, thereby, providing a valuable tool for monitoring activity.

(ii) Tax Reporting and P&I Payment Processing:

This application facilitates the collection of P&I from Ginnie Mae I and Ginnie Mae II MBS Issuers. It ensures the timely disbursement to Ginnie Mae investors. Based on Remaining Principal Balances (RPB) reported by Issuers, IPMS/PRS calculates the P&I for each pool. The pool P&I from IPMS/PRS is transmitted to GMBS. GMBS identifies registered holders for the specified record date. The pro-rata share of each open certificate/position is calculated and aggregated for each pool to obtain 100 percent. Edits are built into the payment processing program in GMBS to ensure that the total P&I calculated by IPMS/PRS for each pool is equal to the total P&I being distributed to the investors by GMBS. Exceptions are resolved prior to collecting the P&I from the Issuers. Upon curing all discrepancies, GMBS generates checks and vouchers (Remittance Advices). The checks and vouchers are mailed to certificated security holders one (1) day prior to payment date. On the payment date (20th calendar day) a Fedwire is sent to the Depository for its share of the P&I and to any investor requesting an electronic payment.

(A) This application facilitates the payments to Ginnie Mae I security holders on behalf of Ginnie Mae, when the Issuer of the securities does not or cannot make payments directly. Once the payments are in proof, funds are requested from Ginnie Mae. Payments to investors will be made on the distribution date (upon receipt of funds from Ginnie Mae) to each holder of record as of the record date. For book entry securities, funds will be wired to the Depository; for securities held in physical form checks will be mailed to the investors.

(B) This system facilitates the calculation of factors. A factor is the percentage of the original principal amount that will remain outstanding once the scheduled monthly payment on the securities has been made. These factors are used by securities dealers, investors, and others involved in trading Ginnie Mae securities and are vital to the proper allocation, among classes of Ginnie Mae REMIC securities, of monthly cash flows on the underlying Ginnie Mae MBS.

(iii) Transfer Processing Updates:

This application performs the back-end updates (Issuer re-assignments) that need to occur to complete the pool transfer process.

(3) New Pool Processing Subsystem:

The New Pool Processing Subsystem (NPPS) is a mainframe application that is used to certify, review, and approve loan and pool documents in order to issue new MBS. The main objective of this system is to check transfer eligibility status of pools and Issuer and reassign purchased pools to the purchasing Issuer’s portfolio on the transfer effective date. NPPS performs the following functions:

(i) Accepts for processing and issuance;

(ii) Re-edits pools from GinnieNET and pool delivery modules;

(iii) Allows data entry of manual pools;

(iv) Checks Master Agreements;

(v) Checks Commitment Authority, status, and pool numbers;

(vi) Generates MIPs;

(vii) Releases new issue files to the Federal Reserve;

(viii) Updates Bank’s Fed Delivery System with pool delivery instructions;

(ix) Updates pools to Pool Reporting Module;

(x) Creates investor position on Central Registry;

(xi) Updates the Multifamily Database; and

(xii) Updates Data Disclosure data tables.

(4) Platinum Pool System:

The Ginnie Mae Platinum Pool System is a mainframe application that maintains information on Ginnie Mae I and Ginnie Mae II pools. The Platinum Pool System performs the following functions.

(i) Update or Inquiry Ginnie Mae I and Ginnie Mae II pools;

(ii) Un-Release Function; and

(iii) Platinum Pool Adjustments.

(5) Pool Reporting Subsystem:

The Ginnie Mae Pool Reporting Subsystem (PRS) is a mainframe application that maintains pool level detail for Ginnie Mae I and II pools, loan packages and Platinum pools. There are multiple components to PRS which facilitate payment calculations, P&I collection, Guaranty Fee collection, factor calculation and Platinum pool issuance. PRS performs the following functions:

(i) Processes RPBs that the MBSOA Contractor has released to Enterprise Wide Operational Data Store (EWODS);

(ii) Allows for the manual data entry of RPBs by the PPA/CPTA Contractor;

(iii) Edits RPBs;

(iv) Calculates and disseminates Factors for Ginnie Mae I, Ginnie Mae II, and Platinum pools;

(v) Calculates and generates Ginnie Mae I and Ginnie Mae II Guaranty Fee Automated Clearing House (ACH) Collections;

(vi) Calculates certification due dates;

(vii) Tracks Issuer reassignments and mergers;

(viii) Tracks custodian changes using Snapshot of a pool;

(ix) Calculates Ginnie Mae II P&I collection;

(x) Processes ARM rate changes;

(xi) Maintains MBS and Multiclass pool detail; and

(xii) Updates the Multifamily database.

(b) Modernized IPMS Portal

1. ARM Index:

The ARM Index system is accessed by both PPA operators and Ginnie Mae users. It allows:

(i) PPA ARM viewers to view ARM reports and screens.

(ii) PPA ARM submitters to enter and update index values and submit index records for PPA approval.

(iii) PPA ARM approvers to approve and reject index records submitted by PPA submitters.

(iv) Ginnie Mae ARM viewers to review and approve ARM reports and screens.

(v) Ginnie Mae ARM approvers to approve and reject index records approved by the PPA.

1. Commitment Management:

The Commitment Management (CM) application provides an Issuer with an automated method to:

(i) Submit requests for Commitment Authority;

(ii) Confirm the associated commitment fee;

(iii) Proactively monitor their Commitment Authority balance and request status;

(iv) Submit payment instructions for ACH debit of commitment fees; and

(v) Request reports.

An Issuer must comply with Ginnie Mae’s eligibility requirements and have sufficient Commitment Authority available to successfully issue Ginnie Mae securities. Commitment Authority allows an Issuer to issue up to an authorized dollar amount of securities and constitutes a commitment line balance.

(8) Congressional Budget:

The Congressional Budget (CB) application provides Ginnie Mae Operations with an automated method to:

(i) Update Congressional Budget Allocation Security Access Roles;

(ii) Implement various types of commitment based on program type and track separately (in total and at an individual Issuer level);

(iii) Allocate, adjust, reserve, freeze/restore, ration or delete Congressional Budget Allocation;

(iv) Edit carryover amount and not to exceed controls;

(v) Commitment expiration;

(vi) Perform Issuer initiation rollover; and

(vii) Enter newly allocated budget allocations from Congress.

The CB application also provides the following functionality for Ginnie Mae operations:

(viii) Auto application of freeze annually of congressional budget amounts;

(ix) Auto application of default reserve amount;

(x) Auto application of Fiscal Year initiation; and

(xi) Auto application of Congressional Budget allocation close-out timestamp.

(9) Master Agreements Management System:

The Master Agreements Management System (MAMS) provides Issuers, Subservicers, Participation Agents and Document Custodians with an automated method to:

(i) Input the data required to create the agreements;

(ii) Upload and import scanned copies of the physical documents, where applicable;

(iii) Print agreements;

(iv) Search and view agreements;

(v) Access and view reports; and

(vi) Certify forms using a multi-factor authentication methodology.

(10) Pool Transfer System:

The Pool Transfer System (PTS) application provides an Issuer with an automated method to:

(i) Initiate and update pool transfer request information;

(ii) Import and update pool numbers being transferred;

(iii) View and receive the associated approval documentation;

(iv) Approve or reject pool transfer requests from the selling Issuer;

(v) Access and view reports;

(vi) Confirm associated transfer fees and submit payment instructions for ACH debit; and

(vii) Receive electronic notifications of transfer requests and reports to Ginnie Mae AEs and the Pool Processing Issuer.

(11) Report Center:

The Report Center application provides Ginnie Mae users with access to the already made (canned) IPMS reports generated by each application. Ginnie Mae users can query already made reports, print and Portable Document Format (PDF) these reports. Users cannot generate new customized reports in Report Center.

(12) Request Pool Numbers:

The Request Pool Numbers (RPN) application provides an Issuer with an automated method to:

(i) Submit requests for pool numbers and receive immediate response;

(ii) View available pool numbers;

(iii) Submit override requests to Ginnie Mae AEs for additional pool numbers;

(iv) Download and view status reports, and

(v) Receive auto-reminders of pool number inventory.

(13) RSA SecurID Token Management:

The RSA SecurID token is part of a two-factor authentication process used by Ginnie Mae to ensure that the individuals performing the submission or approval function(s) in Ginnie Mae’s systems are authorized to do so. For example, RSA SecurID tokens must be used by end users responsible for requesting Commitment Authority, managing and submitting Master Agreements, requesting Pool Transfers as well as submitting pools and reports.

The RSA SecurID Token Management application supports the provisioning and administration of Ginnie Mae RSA SecurID tokens. Once an end user has a token, they can access a Ginnie Mae system and/or submit an approval by entering their User ID and password, for that system, followed by entering a personal identification number (PIN), (assigned when a user performs the initial RSA SecurID validation) along with the one-time password provided by the RSA SecurID token.

(i) The token utilizes a database hosted by the PPA/CPTA Contractor. There are several applications that utilize the database.

(ii) The PPA/CPTA Contractor is also responsible for providing and provisioning tokens to authorized signers only.

(iii) Authorized signers must appear on the HUD form 11702. The PPA/CPTA Contractor performs this validation prior to issuing a token.

(14) Unclaimed Funds II:

The Ginnie Mae II program requires the CPTA to make payments directly to the security holder. In the event the funds are not received by the security holder, then Ginnie Mae holds the outstanding payment. The Unclaimed Funds System II (UFS II) allows Ginnie Mae to track and reconcile Ginnie Mae II MBS unclaimed P&I payments. Ginnie Mae’s UFS II is used for tracking, honoring claims from Issuers and investors and reconciling receipt versus payment of unclaimed funds.

1. The Ginnie Mae’s PPA Customer Service Group tracks Ginnie Mae II unclaimed funds on UFS II. Funds for all returned and/or uncashed checks that have aged six (6) months are remitted to Ginnie Mae. All claims received from investors are verified against UFS. If the claims are valid, the funds are requested from Ginnie Mae. On receipt of the funds a replacement check is issued to the investor. Monthly reconciliation reports are forwarded by Ginnie Mae’s PPA to Ginnie Mae for both Ginnie Mae I and II MBS programs.

(c) MyGinnieMae Portal MyGinnieMae serves as the centralized security control solution for Ginnie Mae portals and applications, as well as the identity management solution for its users.