Attachment_D1_-_Performance_Work_Statement.pdf

SOLICITATION NUMBER: 47PJ0018R0074

SERVICE: OPERATIONAL& MAINTENANCE AND RELATED SERVICES

LOCATION(S): Team West Building 56, 67, 810, 75, 85,85A

Denver Federal Center in Lakewood, Colorado

PERIOD OF PERFORMANCE: One (1) One-Year Base Period and Four (4) One-Year Option

Periods

Anticipated Start Date: November 1, 2018

SOLICITATION ISSUE DATE: July 23, 2018

OFFER RECEIPT DATE/TIME: August 31, 2018

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

C. DESCRIPTION/SPECIFICATION/PERFORMANCE WORK STATEMENT

SCOPE .......................................................................................................................13 C.1

C.1.1 Contractor Responsibility for Equipment and Systems

C.1.2 Contractor Responsibilities for Management and Communication

C.1.3 Exclusions

DEFINITIONS .............................................................................................................15 C.2

C.2.1 Acceptance

C.2.2 Acts of God

C.2.3 Additional Services

C.2.4 Advanced Meters

C.2.5 Advanced Metering Systems

C.2.6 Approval

C.2.7 Architectural and Structural

C.2.8 Basic Services

C.2.9 Building Automation System (BAS)

C.2.10 GSALink

C.2.11 Building Operating Plan

C.2.12 Commissioning

Commissioning .............................................................................................17 C.2.12.1

Recommissioning .........................................................................................17 C.2.12.2

Retrocommissioning .....................................................................................17 C.2.12.3

C.2.13 Ongoing Commissioning

C.2.14 Computerized Maintenance Management System (CMMS)

C.2.15 Consumable Parts

C.2.16 Contracting Officer (CO)

C.2.17 Contracting Officer Representative (COR)

C.2.18 Contractor

C.2.19 Contract’s Other Than Normal Working/Duty Hours

C.2.20 Controls and Control System

C.2.21 Defective Service

C.2.22 Emergency

C.2.23 Emergency Callback

C.2.24 Environmentally Sustainable

C.2.25 Existing Deficiency List Report

C.2.26 Exterior

C.2.27 Federal Holidays

C.2.28 Federal Executive Holiday, Unanticipated

C.2.29 Fire Protection and Life Systems

C.2.30 Guiding Principles for Sustainable Existing Buildings

C.2.31 GSA Green Purchasing Program (GPP)

C.2.32 Indefinite Quantity

C.2.33 Miscellaneous Repair

C.2.34 Miscellaneous Work

C.2.35 Modification of Contract

C.2.36 Negligence

C.2.37 Non-Reimbursable Repairs

C.2.38 Normal Working Hours

C.2.39 Occupant Emergency Plan (OEP)

C.2.40 Open Systems

C.2.41 Operations

C.2.42 Performance Based Service Contracting

C.2.43 Performance Work Statement (PWS)

C.2.44 Predictive Maintenance

C.2.45 Preventive Maintenance (Scheduled and Unscheduled)

C.2.46 Product Preference

C.2.47 Quality Assurance Surveillance Plan (QASP)

C.2.48 Quality Control Plan

C.2.49 Repair

C.2.50 Reimbursable Repair

C.2.51 Sequence of Operations

C.2.52 Work Request / Work Order

C.2.53 Standard Services

C.2.54 Service request

C.2.55 Shave Energy

C.2.56 Stewardship

C.2.57 Supervisor, On-Site

C.2.58 Tour

C.2.59 Vertical Transportation Systems

C.2.60 Watch

C.2.61 Government-Furnished Equipment (GFE)

REFERENCES ...........................................................................................................24 C.3

EXISTING DEFICIENCY INSPECTION/INITIAL DEFICIENCY LIST ..........................26 C.4

C.4.1 Initial Inspections

C.4.2 Initial Deficiency List

TRANSITION PHASE .................................................................................................27 C.5

C.5.1 Transition Phase Startup

C.5.2 Transition Phase Startup Schedule

C.5.3 Adjustments and Corrections

PHASE-OUT TRANSITION PERIOD ..........................................................................28 C.6

DEFICIENCY LIST COMPLETION AND WITHHOLDING OF FINAL PAYMENT ........28 C.7

GENERAL AND ADMINISTRATIVE REQUIREMENTS ..............................................29 C.8

C.8.1 Minimum Staffing and Ability to Contact and Communicate with CO or designee 29

C.8.2 Communication Equipment

C.8.3 Onsite Records

C.8.4 Work Request / Work Order and Administrative Support

C.8.5 Use of NCMMS

C.8.6 Quality Control Program

C.8.7 Government Quality Assurance Surveillance Program

Contract Performance ...................................................................................32 C.8.7.1

Methods ........................................................................................................32 C.8.7.2

Records and Files .........................................................................................32 C.8.7.3

Cooperation -- Inspections ............................................................................33 C.8.7.4

Contractor Performance System (CPARS) ...................................................33 C.8.7.5

BUILDING OPERATING PLAN ...................................................................................33 C.9

C.9.1 Building Operating Plan

C.9.2 Contractor Performance Plan

EQUIPMENT INVENTORY .........................................................................................37 C.10

MONTHLY PROGRESS REPORTS ...........................................................................37 C.11

PERFORMANCE REVIEW MEETINGS ......................................................................38 C.12

EQUIPMENT CONDITION ASSESSMENTS ..............................................................38 C.13

OCCUPANT FEEDBACK PROGRAM ........................................................................39 C.14

REFERENCE LIBRARY..............................................................................................39 C.15

REVIEW OF DESIGN DOCUMENTS .........................................................................40 C.16

BUILDING MANAGEMENT AND SUPPORT SERVICES ...........................................40 C.17

INSPECTIONS ASSISTANCE FOR SPACE BUILD OUTS .........................................40 C.18

EMERGENCY SHUTDOWN INSTRUCTIONS AND TOUR CHECKLISTS .................40 C.19

LABELING OF ELECTRICAL CIRCUITS ....................................................................40 C.20

OPERATIONAL REQUIREMENTS .............................................................................41 C.21

C.21.1 General

C.21.2 Extended Operating Hours

C.21.3 Continuity of Operations (COOP)

C.21.4 Emergency Operations Plan

C.21.5 Tenant Environment

C.21.6 Energy and Water Efficiency

SYSTEM PERFORMANCE STANDARDS OR PROCEDURES ..................................43 C.22

C.22.1 Control Systems

C.22.2 Smart Buildings

WORK REQUEST / WORK ORDERS ........................................................................44 C.23

C.23.1 General

C.23.2 Emergency Work Request / Work Order

C.23.3 Emergency Call Back (after hours)

C.23.4 Urgent Work Request / Work Order Response

C.23.5 Routine Work Request / Work Order Response

TOURS .......................................................................................................................45 C.24

C.24.1 General

C.24.2 Operating Logs and Tour Check Sheets

C.24.3 Tour Frequencies

C.24.4 Condensate Pans

C.24.5 Monitoring of Central Plant Equipment

DEMAND RESPONSE PROGRAMS ..........................................................................46 C.25

CURTAILMENT PROGRAM .......................................................................................46 C.26

BAS ALARM RESPONSE ...........................................................................................46 C.27

ADVANCED METERING PROGRAM .........................................................................47 C.28

C.28.1 Verification and Calibration

PROTECTION AND DAMAGE....................................................................................47 C.29

NEGLIGENCE ............................................................................................................47 C.30

KEY CONTROL ..........................................................................................................48 C.31

DISRUPTIVE OR HAZARDOUS TOOLS ....................................................................48 C.32

DISRUPTION TO UTILITIES, LIGHTING, OR SPACE CONDITIONING ....................48 C.33

PLUMBING AND RESTROOMS .................................................................................48 C.34

MAINTENANCE PROGRAM ......................................................................................48 C.35

C.35.1 General

C.35.2 Maintenance Standard

C.35.3 Application of Diagnostic Software

C.35.4 BAS Control Systems

BAS Operating Standards .............................................................................50 C.35.4.1

C.35.4.1.1 GSA-hosted Systems Requirements

C.35.4.1.2 Excepted Systems Requirements (not hosted on GSA’s system infrastructure)

Reporting ......................................................................................................51 C.35.4.2

C.35.5 Smart Building Technology

Trend Toward Integrated Building System Technologies ..............................52 C.35.5.1

C.35.6 Ongoing Commissioning/Re-Tuning Technology

C.35.7 Consumables

WATER TREATMENT ................................................................................................53 C.36

C.36.1 General

C.36.2 Tolerances

C.36.3 Initial Report and Development of Program

C.36.4 Cooling Tower Water Management Plan

C.36.5 Corrosion Monitoring

C.36.6 Monthly Testing

OIL ANALYSIS AND OIL CHANGES ..........................................................................54 C.37

C.37.1 Periodic Oil Analysis

C.37.2 Oil and Refrigerant Additives

LAMPS AND BALLASTS ............................................................................................54 C.38

MAINTENANCE AND REPAIRS .................................................................................55 C.39

C.39.1 General

C.39.2 Finishes

C.39.3 Painting

C.39.4 Architectural and Structural System Maintenance

C.39.5 Interior Signage and Directories

C.39.6 Ecosystems

C.39.7 Historic Building Preservation

C.39.8 Vertical Transportation and Associated Equipment

C.39.9 Flag Procedures

REPAIRS ....................................................................................................................57 C.40

C.40.1 General

C.40.2 Non-reimbursable Repairs

C.40.3 Reimbursable Repairs

C.40.4 Miscellaneous Work

C.40.5 Repair Shared Liability Example

C.40.6 Approval of Work

C.40.7 Invoicing

C.40.8 Ordering Repairs from Outside Source

C.40.9 Force Majeure (Uncontrollable events)

C.40.10 Warranties

C.40.11 Quality of Materials and Replacement Parts

SAFETY & ENVIRONMENTAL MANAGEMENT .........................................................60 C.41

C.41.1 General

C.41.2 Scheduling and Recordkeeping

C.41.3 Refrigerants

Control and Certification ...............................................................................60 C.41.3.1

Certified Handlers .........................................................................................60 C.41.3.2

C.41.4 AQMD Operating Permits

C.41.5 Fuel Storage Tank Management

C.41.6 GSA Waste Diversion Report

C.41.7 Polychlorinated Biphenyl (PCB) Control

C.41.8 Facility Hazards

C.41.9 Workplace Safety

C.41.10 Electrical Safety

C.41.11 Fall Protection

C.41.12 Powered Platforms

C.41.13 LockOut/TagOut

C.41.14 Confined Spaces

C.41.15 Asbestos Management

C.41.16 Hazardous Materials

SDS .............................................................................................................63 C.41.16.1

Disposition of Hazardous Waste ..................................................................63 C.41.16.2

Environmental Reporting .............................................................................63 C.41.16.3

Key Sustainable Product (KSP) Standards ..................................................64 C.41.16.4

Exemptions ..................................................................................................66 C.41.16.5

Proof of Compliance ....................................................................................66 C.41.16.6

Recycled Content Product Purchase Annual Reporting ...............................66 C.41.16.7

Bio-Based Products .....................................................................................66 C.41.16.8

Green Cleaning Plan ...................................................................................66 C.41.16.9

C.41.17 Boiler/Pressure Vessel Operation and Inspection Standards

Boiler Operation and Inspection ...................................................................67 C.41.17.1

Inspection and Test .....................................................................................67 C.41.17.2

Backflow Prevention Devices .......................................................................67 C.41.17.3

Potable Water Systems ...............................................................................68 C.41.17.4

C.41.18 Labeling and Signage

C.41.19 Roof Anchorage Points

FIRE PROTECTION AND LIFE SAFETY EQUIPMENT AND SYSTEMS ...................68 C.42

C.42.1 General

C.42.2 Fire Alarm Control System Services

C.42.3 Water Based Fire Suppression System

C.42.4 Fire-rated Door Assemblies

C.42.5 Fire Damper and Combination Fire/Smoke Dampers

C.42.6 Smoke Doors Assemblies

C.42.7 Smoke Dampers

C.42.8 Portable Fire Extinguishers

C.42.9 Non-Water-Based Fire Extinguishing Systems

C.42.10 Smoke Control Systems

C.42.11 Emergency and Standby Power Systems

C.42.12 Emergency Lighting Systems and Exit Signage

C.42.13 Clean Agent Suppression Systems

C.42.14 Air Sampling Detection Systems

C.42.15 Mass Notification Systems

C.42.16 Fire Pumps, Jockey Pumps, and Auxiliary Pumps

MAINTENANCE AND REPAIR OF VERTICAL TRANSPORTATION SYSTEMS ........73 C.43

SUBMITTAL SCHEDULE, CONTRACTOR DELIVERABLES .....................................74 C.44

FEDERAL REQUIREMENTS ......................................................................................78 C.45 https://insite.gsa.gov/portal/content/530721

H. SPECIAL CONTRACT REQUIREMENTS

Security .......................................................................................................................81 H.1

H.1.1 Security Requirements and Personal Identity Verification Procedures (Non-

Classified Contract)

H.1.2 Qualifications of Offerors

H.1.3 Qualifications of Employees GSAR 552.237-71 (MAY 1989)

H.1.4 Sustainability Determinations

H.1.5 Compliance with Security Requirements

H.1.6 Safeguarding Sensitive Data and Information Technology Resources

Identification Credential ..............................................................................................83 H.2

Escort Requirements ..................................................................................................84 H.3

Standards of Conduct .................................................................................................84 H.4

Removal from Contract Work ......................................................................................84 H.5

Sensitive But Unclassified (SBU) Building Information ................................................86 H.6

H.6.1 Sensitive but Unclassified (SBU) Building Information

Recording Presence ...................................................................................................87 H.7

Government Forms .....................................................................................................87 H.8

Other Contractors .......................................................................................................87 H.9

Ordinances, Taxes, Permits and Licenses ..................................................................87 H.10

Discrepancy in the Specifications ................................................................................87 H.11

Affirmative Procurement Program (APP) .....................................................................88 H.12

H.12.1 Standards

H.12.2 Reporting

H.12.3 Recycle Content Certification

Asbestos Awareness training ......................................................................................89 H.13

Uniforms .....................................................................................................................89 H.14

Personnel Qualifications .............................................................................................89 H.15

H.15.1 Personnel Training

Re-Tuning Training .......................................................................................89 H.15.1.1

H.15.2 Qualifications of Project Manager and Onsite Supervisory Personnel

Qualifications of Project Manger ...................................................................90 H.15.2.1

Qualifications of Onsite Supervisors .............................................................90 H.15.2.2

H.15.3 Qualifications of Technicians

Qualifications of Fire Alarm System Technicians ..........................................91 H.15.3.1

Qualifications of Water-Based Fire Suppression System Technicians ..........91 H.15.3.2

Qualifications of Dry Chemical and Wet Chemical Extinguishing System H.15.3.3

Technicians

Qualifications of Clean Agent Fire Extinguisher System Technicians ............91 H.15.3.4

Qualifications of Halogenated Extinguishing System Technicians .................92 H.15.3.5

Qualifications of Carbon Dioxide Extinguishing System Technicians ............92 H.15.3.6

Qualifications of Ventilation System Fire Extinguishing System Technicians 92 H.15.3.7

Qualifications of Smoke Control Technicians Qualifications of Portable Fire .92 H.15.3.8

Qualification of Fire Damper, Smoke Damper, and Combination Fire/Smoke H.15.3.9

Damper Technicians

Qualifications of Fire-rated and Smoke Door Assemblies Technicians ........93 H.15.3.10

Qualifications of Portable Fire Extinguisher Technicians ..............................93 H.15.3.11

Qualification of Emergency and Standby Power System Technicians ..........93 H.15.3.12

Qualifications of Emergency Lighting Equipment and Exit Signage H.15.3.13

Technicians94

Qualifications of HVAC Technicians ............................................................94 H.15.3.14

Qualifications of AMS, BAS Technicians ......................................................94 H.15.3.15

H.15.3.15.1 Mandatory Training (at least one staff member):

H.15.3.15.2 Optional Training (Recommended for more in depth proficiency):

Qualifications of Electrical Technician ..........................................................95 H.15.3.16

H.15.4 Submission of Resumes for New Employees

H.15.5 State Licensing

H.15.6 Compliance with Federal, State and Local Codes

GOVERNMENT-FURNISHED MATERIALS ...............................................................95 H.16

H.16.1 Requirements for Network Connection

CONTRACTOR FURNISHED MATERIALS ................................................................97 H.17

ADDITIONAL SERVICES [Indefinite Quantity Provisions] ...........................................97 H.18

H.18.1 General

H.18.2 Price Proposal for Additional Services Work

H.18.3 Pricing

H.18.4 Parts and Materials

H.18.5 Labor

H.18.6 Subcontracts

H.18.7 Cost Documentation

H.18.8 Competitive Bid

H.18.9 Method of ordering and invoicing

AWARD FEE ..............................................................................................................98 H.19

STRIKE CONTINGENCY PLAN (SCP) .......................................................................98 H.20

OCCUPANCY EMERGENCY PLAN (OEP) ................................................................99 H.21

CONTRACTOR PANDEMIC PLAN .............................................................................99 H.22

I. List of Exhibits

EXHIBIT 1 -- Quality Assurance Surveillance Plan (QASP)

Contract Deliverable Reference

EXHIBIT 2 -- Green Purchasing Report

EXHIBIT 3 – Waste Division Report

a. Waste is defined as non-hazardous and universal waste generated by the contractors operational activities

b. Diversion is defined as diverting materials from landfills and incinerators via methods such as recycling, reuse, repurposing, scrap, or donation

c. Diversion rates are calculated based on all reimbursable and non-reimbursable work calculated by weight of total non-hazardous and universal waste generated

d. Use all reasonable means divert as much waste as possible

e. Achieve a minimum of 50% waste diversion through waste minimization, recycling, and composting

Required Submittals and Reporting Requirements

Waste Management Plan: To demonstrate compliance with GSA Region 8 Sustainability &

Environmental Management System – Recycling & Universal Water Handling, contractor shall prepare/submit a Waste Management Plan within 14 days of transition period including:

A copy of permit or license for each facility listed used for recycling

Identify materials that cannot be recycled or reused. Provide explanation or justification why they may not

Plan may require revision and resubmission per GSA review and comment

Approval of Contractor’s Plan does not relieve the Contractor of responsibility for compliance with applicable environmental regulations o Waste Reduction Calculations

At the end of each option, the contractor shall submit calculated end-of-project rates for salvage, recycling, and disposal as a percentage of total waste generated o Waste and Diversion Records

Recycling and Processing Facility Records: Indicate receipt and acceptance of recyclable waste by facilities licensed to accept them

Landfill and Incinerator Disposal Records: Indicate receipt and acceptance of waste by landfills and incinerator facilities licensed to accept them

Include manifests, weight tickets, receipts, and invoices

Upload C&D data into ePM using the Master Waste Report OR tracked in another tracking method (if the project(s) falls below the KPI threshold for the year the project was completed)

EXHIBIT 4 -- Smart Buildings

EXHIBIT 5 – Water Treatment

1.0 Introduction

2.0 Types of Recirculation Water Loops

2.1 Open Loop Cooling Water System

2.2 Closed Loop Cooling Water Systems

2.3 Steam and Condensate Recirculation Systems

2.4 Closed Loop Hot Water Systems

2.5 Domestic Hot and Cold Water System

3.0 Water Chemicals Treatment Additives

3.1 Mineral Scale Inhibitor

3.2 Corrosion Inhibitor

3.3 Bacteria Contamination Control

3.4 General Fouling Inhibitor

3.5 Oxygen Corrosion Control

3.6 General Corrosion Control

3.7 Condensate Corrosion Control

4.0 Setting Up a Water Treatment Program

4.1 Open Loop Cooling Water Systems

4.2 Closed Loop Cooling and Hot Water Systems

4.3 Steam and Condensate Recirculation Systems

5.0 Water System Testing

5.1 Water Sampling

5.2 Common Water Chemistry Tests

5.3 Maintenance Parameters

6.0 Alternatives to Chemical Water Treatment

6.1 Pulsed Electromagnetic Fields

6.2 Ozone Generators

EXHIBIT 6 -- Building Information Sheet

C. DESCRIPTION/SPECIFICATION/PERFORMANCE WORK STATEMENT

INTRODUCTION

GSA seeks to establish a partnering relationship with the Contractor to accomplish the requirements in this Contract. The goal of the partnering process is to provide effective problem-finding/problem-solving management team composed of personnel from both parties, thus creating a single culture with one set of goals and objectives. Partnering requires that both parties recognize and address those opportunities and challenges that will be confronted to help maintain the health of the partnership. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to seek Contractor technical, managerial, and decision making expertise to assist GSA in accomplishing these goals and objectives.

This is a Performance Based Service Contract and the success of the Contract depends on the satisfaction of the requirements, but also the satisfaction of our shared customer. Rather than a mere list of activities, this is a written expression of the GSA’s expectation of the service to be performed by the Operations and Maintenance Contractor (known from here on as Contractor).

A higher level of effective communication between the Government and Contractor is essential for partnering and for the performance based service contract to succeed.

The Contractor, through innovation, technology, or other means, shall perform the required maintenance of these facilities by following the Guiding Principles for Sustainable Existing Buildings.

While working with the Government, the Contractor is motivated to obtain GSA’s goals through improved methods of performance to assist GSA in reducing operating cost. The effectiveness of this partnership will be demonstrated in GSA attaining its goals.

This is a fixed-price Contract and while working with the Government in obtaining goals the

Contractor is motivated to find improved methods of performance in order to increase its profits.

Results of an effective partnership should reflect a “mutual win” situation.

SCOPE C.1

C.1.1 Contractor Responsibility for Equipment and Systems

The Contractor shall provide all management, supervision, labor, materials, equipment, and supplies necessary for the maintenance and operation of buildings 56, 67, 810, 75, 85 and 85A

(located within the building envelope and attached to the building exterior) at the Denver

Federal Center, Lakewood, Colorado. To include but not limited to the following:

a. Electrical systems and equipment.

b. Mechanical, plumbing, (where systems are connected to the GSA network, the

Contractor’s employees will need to obtain a GSA ENT account to access systems) and heating, ventilation, exhaust systems and air conditioning (HVAC) systems and equipment.

c. Fire protection and life safety systems and equipment.

d. All Building Monitor and Controls (BMC) system are within the scope of this contract.

These BMC systems may include Building Automation Systems (BAS), Digital Lighting

Systems and Public Address Systems, Energy Management Systems or other building controls systems. BMC systems will be connected to the GSA Network and access to these systems will require GSA ENT network credentials (see section C.35.4.1.1 for details). Contractor will be responsible for hardware and software for listed systems excluding computerized operating systems (For example Windows Server 2008, Linux, etc.). Software maintenance must include security patching and minor revision updates as recommended by system installer. A minor revision is an incremental patch or update to the existing software or firmware version with low risk to existing interoperability.

e. Architectural and structural systems, fixtures, and equipment within the site (within the building envelope and attached to the building exterior).

f. Work Request / Work Order desk operations as identified in Section C.8.4 to include record keeping using a National Computerized Maintenance Management System

(NCMMS) or by other means as well as other administrative functions.

g. RESERVED

h. RESERVED

i. RESERVED

j. Dock levelers and roll-up and sliding garage doors.

k. RESERVED

l. RESERVED

m. Storm drainage systems - reduce storm water pollution by minimizing discharges and runoff to the storm sewer system and environment.

n. The Contractor shall complete roofing system investigations.

o. RESERVED.

p. The Contractor shall maintain kitchen/concessions area drains.

q. The Contractor shall maintain conveying equipment, parking control equipment, and loading dock equipment.

r. RESERVED

s. The Contractor shall provide the CO or their designee copies of all sub-contracts and ensure subcontractors are qualified for performing the work.

C.1.2 Contractor Responsibilities for Management and Communication

The Contractor Shall:

a. Be responsible to make the management and operational decisions to meet the quality standards required under this contract.

b. Use innovation, technology, and other means and methods to develop and perform the most efficient services for the building.

c. Implement an effective Quality Management Plan (QMP), to include Quality Control and

Assurance.

d. Implement an effective service call system, as specified under the C.8.4 Work Request /

Work Order and Administrative Support section of this contract that result in prompt, professional, and courteous resolution of tenant concerns.

e. Keep the Contracting Officer (CO) or designee informed of current status of the work being performed, provide work schedules, provide a major equipment and critical system break down or impairment process, and provide any other pertinent information to the

CO or designee.

f. Reduce the environmental impact of work performed under this contract by using, to the maximum extent practicable, environmentally sound practices, processes, and products required by federal, state or local law, codes or ordinances.

g. Provide training to their employees that will stress stewardship in maintenance practices including but not limited to, the proper use, disposal, recycling, storage, dispensing equipment and packaging of chemicals. Provide documentation that their employees are completing training in the core competences and participating in continual educational training according to the Federal Building Personnel Training Act. Ensure that their employees are properly licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by federal, state or local law, codes or ordinances (H.15. Personnel Qualifications).

h. Federal Requirements: The Contractor shall comply with all applicable Federal, state and local laws, regulations and codes, including any supplements or revisions. The

Contractor shall obtain all applicable licenses training, and permits. If a change in law or regulation requires the Contractor to implement an action that will result in an increase or decrease in Contract price, the Contractor shall implement the required action and within

30 calendar days submit to the CO or their designee a price proposal for such change.

If the CO or their designee determines an equitable adjustment is substantiated a modification to the Contract will be issued.

C.1.3 Exclusions

Excluded from this scope are:

a. Security systems and Access Controls (to include but limited to: Locks, keycard systems, vehicle barrier systems and static and dynamic bollard systems)

b. Telecommunication systems (including GSA switches, Routers, Workstations and peripherals)

c. All Government Furnished Equipment

d. Equipment owned and operated by tenant agencies not included under this contract.

See Attachment D3

e. Furnishings (not installed as fixtures)

f. Paper, soap, and hand-sanitizer dispensing equipment in restrooms.

g. Kitchen appliances and equipment (but ductwork above the ceiling, grease traps with associated piping, and any fire suppression or fire alarm equipment are included in the scope).

h. Equipment owned by servicing public utilities.

i. Upgrade of software and software licenses for NCMMS.

j. Any major revision upgrade of software (minor revision, security patching and firmware patching shall be included as system maintenance.

k. Fitness center equipment.

l. Maintenance of landscape irrigation systems.

m. Mechanical equipment for window washing

n. Elevator and vertical transportation systems, including locks and keycard systems

o. Maintain all fixed equipment and systems, including playground equipment associated with the Child Care Center. The Contractor shall repair systems upon request and according to work items identified by the annual Child Care Center survey.

p. Maintain and repair U.S. flag pole, lighting and pulley system.

DEFINITIONS C.2

C.2.1 Acceptance

“Acceptance” means an authorized representative of the Government has inspected and agreed that the work meets all requirements of this contract, to include documentation requirements.

C.2.2 Acts of God

These are unanticipated grave natural disasters or other natural phenomenon of an exceptional, inevitable, and irresistible character; the effects of which could not have been prevented or avoided by the exercise of due care or foresight.

C.2.3 Additional Services

“Additional services” are services that the Contractor will provide at an additional cost to the

Government, to include all labor, supervision, supplies and materials specifically identified as being outside the provisions of the basic services and included in the offeror’s overall pricing.

The CO or their designee will issue a separate delivery order before work may proceed.

C.2.4 Advanced Meters

Advanced meters are those that have the capability to measure and record interval data (at least hourly for electricity), and communicate the data to a remote location in a format that can be easily integrated into an advanced metering system.

C.2.5 Advanced Metering Systems

A system that collects time-differentiated energy usage data from advanced meters via a network system on either an on-request or defined schedule basis. The system is capable of providing usage information on at least a daily basis and can support desired features and functionality related to energy use management, procurement, and operations, U.S. Department of Energy, EERE: Guidance for Electric Metering in Federal Buildings, (February 3, 2006).

C.2.6 Approval

“Approval” means the Government has reviewed submittals, deliverables, and administrative documents (e.g., insurance certificates, installation schedules, planned utility interruptions, etc.)

and has determined the documents conform to contract requirements.

C.2.7 Architectural and Structural

“Architectural and structural” systems include all building structure, envelope, building improvements and finishes, and site improvements (e.g., paving, walkways, asphalt, etc.) to the property line.

C.2.8 Basic Services

The Basic Services of the contract consist of the recurring contract requirements for which the

Contractor is paid as a base price, i.e., the requirements established by the contract statement of work and related general and administrative requirements that do not contain provisions for separate reimbursement. Indefinite Quantity requirements (Additional Services and

Reimbursable Repairs) are requirements outside of Basic Services, for which payment is made on a case-by-case basis.

C.2.9 Building Automation System (BAS)

The “building automation system” is a system controlling and monitoring building HVAC, and possibly other systems, to include all device, field, and global controllers, instrumentation, networking infrastructure, computers and peripherals, software, programming, database files, and licenses. A System Integrator is the "BAS support vendor," or "BAS Dealer/Distributor," or a brand software company such as,"JCI," "Siemens," "Honeywell," or a branch or independent

BAS vendor.

C.2.10 GSALink

GSAlink is a strategic platform to leverage automated building analytics technology to measure and substantially lower operational expenses in the existing owned building portfolio through on going commissioning. GSAlink is a hardware and software solution to capture real-time building systems point data, apply rules-based analytics software to the data, and spot trends and deficiencies while reporting actionable events to building operators, O&M contractors, and GSA

Service Center property managers. This platform is provided to the O&M to help meet their contractual requirements to the GSA of running the building in the most efficient and energy savings way possible.

C.2.11 Building Operating Plan

The “building operating plan” is a mandatory plan that the Contractor prepares for Government approval that describes the Contractor’s program for operating and maintaining the building, to include both normal circumstances and contingencies.

C.2.12 Commissioning

A practice used to optimize and verify performance of fundamental building systems

Commissioning C.2.12.1

With respect to a facility, means a systematic process –

a. of ensuring, using appropriate verification and documentation, during the period beginning on the initial day of the design phase of the facility and ending not earlier than 1 year after the date of completion of construction of the facility, that all facility systems perform interactively in accordance 17 with—

1. the design documentation and intent of the facility; and

2. the operational needs of the owner of the facility, including preparation of operation personnel; and

3. the primary goal of which is to ensure fully functional systems that can be properly operated and maintained during the useful life of the facility.

Recommissioning C.2.12.2

A process –

(i) of commissioning a facility or system beyond the project development and warranty phases of the facility or system; and

(ii) the primary goal of which is to ensure optimum performance of a facility, in accordance with design or current operating needs, over the useful life of the facility, while meeting building occupancy requirements.

Retrocommissioning C.2.12.3

A process of commissioning a facility or system that was not commissioned at the time of construction of the facility or system.

C.2.13 Ongoing Commissioning

The practice of optimizing system performance by continuing to fine-tune equipment so will result in actively preventing problems for the lifetime of the building. GSA’s Ongoing

Commissioning efforts will focus on maintaining the facility in the optimized state resulting from

TBC and Re/Retro Commissioning efforts. GSA will achieve this through its relationship with its service providers (Operations and Maintenance/Custodial/Repair and Alterations/IT/Utilities) and the use of technology (networked systems/Advanced Meters/Smart Buildings/GSALink).

C.2.14 Computerized Maintenance Management System (CMMS)

A “computerized maintenance management system” is a database and application software package that automates the O&M and repairs record keeping requirements. GSA’s National

Computerized Maintenance System (NCMMS) is designed to enhance efficiency and effectiveness of maintenance activities. Typical features include planning, scheduling and monitoring of work orders and maintenance needs.

The National NCMMS (NCMMS) is a central repository (Database) for all maintainable GSA

Assets. The NCMMS provides a mandatory, Agency-Wide means and method for processing and reporting all maintenance work done for GSA regardless of Region or Contractor.

C.2.15 Consumable Parts

“Consumable parts” or components are parts or components that customarily require regular replacement rather than repair in a maintenance program and shall be disposed of properly.

Examples include, but are not limited to: oil, grease, belts, filters, ballasts, lamps, etc.

C.2.16 Contracting Officer (CO)

Contracting Officer (CO) has the overall responsibility for the administration of this contract.

The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

C.2.17 Contracting Officer Representative (COR)

Contracting Officer's Representatives (COR) or their designee shall be appointed by letter from the CO. CORs or designees will be the primary Government representatives for the administration of Contract, shall have proper training and experience in inspecting contracts, but will not have the authority to modify the contract.

C.2.18 Contractor

“Contractor” as used in this document refers to the company or firm awarded this contract.

C.2.19 Contract’s Other Than Normal Working/Duty Hours

Hours other than those identified as Normal Working Hours.

C.2.20 Controls and Control System

A “control system” is any low-voltage control, communication and monitoring system, including but not limited to stand alone devices, field and global controllers, instrumentation, networking infrastructure, computers and peripherals, software, programming, database files, and licenses.

Examples are the Building Automation System (BAS), Advanced Metering System (AMS), and lighting control systems. Fire protection systems and security systems are excluded from this definition for purposes of this Contract and are defined separately. Gateway devices, mapping software and files for data interchange between a control system and a fire protection or security system are considered part of the control system.

C.2.21 Defective Service

A unit of service that does not conform with specified contract requirements.

C.2.22 Emergency

The term “Emergency” includes bombings, and bomb threats, civil disturbances, fires, explosions, electrical failure, loss of water pressure, building flooding, sanitary and sewer line stoppage, chemical and gas leaks, medical emergencies, hurricanes, tornadoes, floods, and earthquakes. The term does not apply to civil defense matters such as potential or actual enemy attacks.

C.2.23 Emergency Callback

An “emergency callback” is a Work Request / Work Order or other request for service placed outside of normal working hours and of such a nature that response cannot wait for the resumption of the next day’s normal working hours.

C.2.24 Environmentally Sustainable

Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, products and chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Attributes of environmentally sustainable products include those that are energy efficient, water-efficient, biodegradable, environmentally preferable, non-ozone depleting, contain recycle content, nontoxic or less toxic, EPA-designated and bio based.

C.2.25 Existing Deficiency List Report

The “existing deficiency list report” or “existing deficiency list” is a list of deficiencies that may exist in the equipment and systems covered by this performance work statement, as well as the

Contractor's itemized price (including, but not limited to, labor, materials, overhead, and profit) for correcting each deficiency.

C.2.26 Exterior

This includes entrances; landings; steps; sidewalks; parking areas; arcades; courts; planters;

lawns; irrigation systems; fountains; security bollards; gates; fences; flagpoles; building-mounted, pole, and ground lighting; etc. located adjacent to the facility extending to the legal property line.

C.2.27 Federal Holidays

“Federal holidays” for the purposes of this contract are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. When Federal holidays fall on weekends, a weekday is typically designated as the holiday. Holidays that fall on Saturday are observed on the previous

Friday and holidays that fall on a Sunday are observed on the following Monday. Veterans’ Day is always on the 11th of November and Thanksgiving is always the 3rd Thursday of November.

C.2.28 Federal Executive Holiday, Unanticipated

Unanticipated holidays declared by the president will count as Federal holidays. As long as the

Contractor pays employees as if it were an anticipated Federal holiday, the Contractor will be paid for the unanticipated holiday as if it were a normal Federal Holiday.

C.2.29 Fire Protection and Life Systems

“Fire protection and life safety systems” are systems and equipment installed in the building to

(1) detect fire and products of combustion, (2) notify building occupants and emergency responders, (3) initiate smoke control systems (4) initiate fire suppression systems, (5) control or suppress fires and (6) facilitate or enhance emergency egress. These systems also may communicate with other major building systems for fire and smoke control, elevator recall, and utilities control. Life safety systems and equipment includes emergency lighting, exit signage, special egress door locking arrangements, and exit stair markings.

C.2.30 Guiding Principles for Sustainable Existing Buildings

Guiding Principles is a certification program compilation of best practices that support sustainability and high-performance building and operations. This integration of processes that delivers a healthy, productive and safe working environment that minimizes resources use, is environmentally responsible and factors in a building's life-cycle. This is a requirement of

EO13693.

C.2.31 GSA Green Purchasing Program (GPP)

Guiding Principles is a certification program compilation of best practices that support sustainability and high-performance building and operations. This integration of processes that delivers a healthy, productive and safe working environment that minimizes resource use, is environmentally responsible and factors in a building's life-cycle.

C.2.32 Indefinite Quantity

“Indefinite quantity” provisions permit the Government to order work, in addition to the basic services, and upon acceptance permit additional payment to the Contractor.

C.2.33 Miscellaneous Repair

Work required preventing a breakdown of a piece of equipment or system, or put equipment or systems back in service after a breakdown or failure.

C.2.34 Miscellaneous Work

“Miscellaneous work” is additional labor that is performed at the request of the tenant agency and/or GSA (i.e., they are part of basic services). The Contractor may also have to provide consumable materials to complete the request. Miscellaneous work is treated as a Service Call and is included in the Basic Operations and Maintenance price quoted per month on the bid sheet. During normal duty hours, minor tasks related to day-to-day operational requirements requested by the CO or designee consists of, but is not limited to: hanging pictures, maps and bulletin boards; trimming door bases; and other similar functions as directed. Miscellaneous work shall be accomplished in the same time frame as routine service calls during normal business hours unless otherwise directed by the CO or designee.

C.2.35 Modification of Contract

Modification is a bilateral or unilateral change in the terms of a contract.

C.2.36 Negligence

“Negligence” is the failure to use due care under the circumstances. It is the doing of some act which a person of ordinary prudence would not have done under similar circumstances or failure to do what a person of ordinary prudence would have done under similar circumstances.

C.2.37 Non-Reimbursable Repairs

A “non-reimbursable repair” is a repair that is the Contractor’s responsibility with no additional reimbursement from the Government.

C.2.38 Normal Working Hours

“Normal working hours” is the hours of building operations under most circumstances when all services shall be provided to all occupants.

C.2.39 Occupant Emergency Plan (OEP)

The lead agency in each building is responsible for development and enforcement of the building’s “Occupant Emergency Plan” (OEP). The OEP details what the building tenants shall do in case of an emergency. The plan identifies floor wardens, shelter in place locations etc.

C.2.40 Open Systems

An “open systems” solution is based on industry standard open protocols. This environment and solution is typically designed, procured, installed and maintained in a manner that provides the building owner with as many competitive configuration options as possible while maintaining the integrity of the supported manufacture system. The solution must be procured and installed so that the result delivers device level interoperability amongst different manufactures residing on a common network. In addition, the solution must be maintained with no future need for the original (installing) contractor. Additions, modifications, and retrofits can easily, without significant additional cost, be made to the system without dependence on the original installing contractor nor require substantial engineering or other technical development.

By purchasing an 'open system' the GSA is not restricted to a single source or product to control, maintain, update or replace any components of the system. Pressure from large customers of building automation systems has helped to drive the industry to adopt more of these open concepts, but the GSA must enforce these requirements to continue to drive the industry to complete open standardization. “Open” applies to communication protocols, software and business practices.

C.2.41 Operations

“Operations” is the continual process of using building equipment systems to accomplish their function, optimize building performance, and improve energy efficiency. Operations includes analysis of requirements and systems capabilities, operating controls and control systems, responding to Work Request / Work Orders, touring and observing equipment performance and condition, adjusting equipment, identifying needed maintenance and repairs to equipment, and maintaining lubrication and chemical treatments, etc.

C.2.42 Performance Based Service Contracting

The procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the

Government.

C.2.43 Performance Work Statement (PWS)

The Performance Work Statement details the work requirement and can be referred to as the specification or contract.

C.2.44 Predictive Maintenance

“Predictive maintenance” is a program of maintenance activities in which scheduling of maintenance is derived from monitoring the operating condition, or changes in the operating condition, of equipment being maintained.

C.2.45 Preventive Maintenance (Scheduled and Unscheduled)

“Scheduled preventive maintenance” is a program of maintenance activities performed based on a fixed schedule or on equipment runtimes. “Unscheduled preventive maintenance” is all work performed including adjustments and procedures necessary to sustain the proper operation of all building equipment and systems pending a scheduled procedure. Examples are: ensuring sequences of operation; operational schedules; heating and cooling reset schedules; optimum start and stop procedures are utilized and ensuring that all equipment such as dampers and valves are kept fully functional, and repaired immediately should a failure occur.

C.2.46 Product Preference

Use of “environmentally sustainable”…