REVISED Section CC Custodial.pdf

CC. DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

CUSTODIAL AND RELATED SERVICES

CC.1 General This portion on the Statement of Work relates to the Custodial and Related Services. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards.

The contract consists of two major functional areas: standard services and above standard services.

Custodial and related services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Property Management organizations that have been adopted by GSA’s regional leadership.

All references incorporated herein as Web sites (URL’s) are accurate as of February 2020, and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

CC.2 Contractor Shall

● Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract.

● Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

● Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

● Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

● Implement an effective Quality Control Plan (QCP).

● Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

● Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO or their designee.

● Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

● Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-19 or at the ASTM web site. Information on these items is also available on the web site: Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s website (www.issa.com).

CC.2.1 Cleaning Hours The performance of the cleaning at building(s) shall take place as follows:

Federal Parking Garage: between the hours of 7:00 a.m. and 10:00 p.m., Monday through Friday, excluding Federal holidays.

San Antonio Federal Bldg: between the hours of 7:00 a.m. and 10:00 p.m., Monday through Friday, excluding Federal holidays.

J Woods U S Courthouse: between the hours of 7:00 a.m. and 10:00 p.m., Monday through Friday, excluding Federal holidays.

Spears Training Center: between the hours of 7:00 a.m. and 10:00 p.m., Monday through Friday, excluding Federal holidays.

Garcia FB / U S Courthouse: between the hours of 7:00 a.m. and 10:00 p.m., Monday through Friday, excluding Federal holidays.

Pearsall FB USPO: between the hours of 7:00 a.m. and 10:00 p.m., Monday through Friday, excluding Federal holidays.

In addition to this schedule, the 1st & 7th floor restrooms of the San Antonio Federal Building, 727 E. Cesar Chavez must also be serviced between 11:00am - 1:00pm each day, M-F.

The hours shall not be changed unless authorized by the CO or their designee.

CC.2.2 Building Information Data Sheet Estimates The figures contained in the Building Information Data Sheet are estimates. It is the Contractor's responsibility to notify the CO or their designee if it is believed that the information provided is incorrect.

CC.3 Green Cleaning The Contractor is required to conduct custodial and related services in a manner as to utilize industry best practices and guiding principles to minimize the Government’s Environmental Footprint. This requires annual reporting of non-bio-based, bio-based, sustainable, and green products and materials.

The policy of GSA is to bring most, but not all, of its owned buildings into conformity with the most current and Government-accepted version of LEED for Existing Buildings (LEED-EB) current rating system by the U.S. Green Building Council (www.usgbc.org). Only in those instances where GSA is pursuing LEED-EB certification will additional LEED-EB scope requirements be added to this specification as specified in Section H.8 ‘LEED-EB.’

CC.4 Sustainable Purchasing The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources. Contractor shall select and track cleaning product and materials purchases as described herein.

CC.4.1 Sustainable Product Standards In the performance of this contract Contractor shall purchase and use, to the extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

● Key Sustainable Products (KSPs): Categories of products and standards designated by GSA as those most commonly purchased in the execution of contracts and task or delivery orders for supplies and services performed at GSA property. Use of KSPs is mandatory. See the Green Procurement Compilation at https://sftool.gov/greenprocurement for a partial list of products that comply with the KSP standards.

● Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive Procurement Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

o For other purchases, unless the Contractor receives an exemption from the Contracting Officer or their designee, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited; Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

● Contractor shall also ensure that (a) Green cleaning products and processes are compliant with the Guiding Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval/Green Label Vacuum Program (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

CC.4.2 RESERVED

CC.4.2.1 RESERVED

CC.4.2.2 RESERVED

CC.4.3 Green Cleaning Plan The Contractor shall submit a green cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and green cleaning quality control processes. The Green Cleaning Plan shall be submitted to the COR 7 calendar days prior to start date.

CC.4.4 Asbestos Awareness Training (Include if contract has locations which contain asbestos or where it has been presumed) The Contractor shall ensure that all employees, including replacement workers, receive asbestos training and refresher training appropriate to their level of activity and OSHA class of work, in accordance with 40 CFR § 763 http://www.access.gpo.gov/nara/cfr/waisidx_06/40cfr763_06.html and 29 CFR §1910. The Contractor shall follow all instructions for each asbestos class job as outlined in 29 CFR §1910. The training shall be provided by the Contractor for their employees, at no additional expense to the Government, within sixty

(60) calendar days of the employees’ commencement of employment on this contract. The Contractor shall submit written certification to the CO or their designee within five (5) days after the completion of the training.

CC.4.5 Safeguarding Sensitive Data and Information Technology Resources In accordance with FAR 39.105, this section applies to all users of sensitive data and information technology (IT) resources, including awardees, contractors, subcontractors, lessors, suppliers and manufacturers. The following GSA policies must be followed. These policies can be found at http://www.gsa.gov/directives or https://insite.gsa.gov/portal/content/657310

a. CIO P 2100.1 GSA Information Technology (IT) Security Policy.

b. CIO P 2100.2B GSA Wireless Local Area Network (LAN) Security

c. CIO 2100.3B Mandatory Information Technology (IT) Security Training Requirement for Agency and Contractor Employees with Significant Security Responsibilities

d. CIO 2104.1A GSA Information Technology IT General Rules of Behavior

e. CIO 2105.1 B GSA Section 508: Managing Electronic and Information Technology for Individuals with Disabilities

f. CIO 2106.1 GSA Social Media Policy

g. CIO 2107.1 Implementation of the Online Resource Reservation Software

h. CIO 2160.4 Provisioning of Information Technology (IT) Devices

i. CIO 2162.1 Digital Signatures

j. CIO P 2165.2 GSA Telecommunications Policy

k. CIO P 2180.1 GSA Rules of Behavior for Handling Personally Identifiable Information (Pll)

l. CIO 2182.2 Mandatory Use of Personal Identity Verification (PIV) Credentials

m. CIO P 1878.2A Conducting Privacy Impact Assessments (PIAs) in GSA

n. CIO IL-13-01 Mobile Devices and Applications

o. CIO IL-14-03 Information Technology (IT) Integration Policy

p. HCO 9297.1 GSA Data Release Policy

q. HCO 9297.2B GSA Information Breach Notification Policy

r. ADM P 9732.1 D Suitability and Personnel Security

CC.5 Standard Services

CC.5.1 Interior Services The Contractor shall provide interior standard services for the work items listed below.

CC.5.1.1 Performance Standards The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s ‘Quality Assurance Surveillance Plan (QASP).’

CC.5.1.2 Floor Care The Contractor shall provide a floor maintenance schedule to the CO or their designee 7 calendar days prior to the start date of each year the contract is in effect.

Bare Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.(All spaces)

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary. These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry.

Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms shall not be used to clean any other areas.

Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices.’ The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO

CIRCUMSTANCES SHALL BURNISHING, HIGH SPEED BUFFING, OR DRY STRIPPING METHODS BE

USED ON ACBM FLOORING.

ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material. Asphalt plank floors shall be maintained in accordance with the manufacturer's instructions.

Granite and Marble Floors: All applicable floor areas shall be maintained in accordance with industry standards, and the standard identified in the Contractor’s ‘Quality Control Plan.’

Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

SPRAY BUFFING RESILIENT FLOORS:

Spray buffing shall be accomplished monthly.

Resilient floors shall be free of marks, skipped areas, and streaks. Walls, baseboards, doors, and other surfaces shall be free of splashing and marks. The finished area shall have a uniform luster. There shall be no buildup of finish in corners or crevices.

STRIPPING/FINISHING/SEALING:

Stripping/finishing/sealing shall be accomplished annually.

● Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, scuff marks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR

DRY STRIPPING METHODS BE USED ON ACBM FLOORING.

● Finishing Floors: Walls, baseboards, and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks, and skipped areas. The applied finished area shall have a uniform luster.

● Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

● Wood Floors: There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

CC.5.1.3 Carpets and Rugs -Extraction (Public Areas Only): Carpet extraction shall be performed annually.

Build-up, spills, and crusted materials shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold.

Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Vacuuming: Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.’

CC.5.1.4 Floor Mats and Runners The Government shall furnish all mats and runners.

Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing.

Any mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’

In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

CC.5.1.5 Restrooms, Shower Rooms, Locker Rooms and Holding Cells Cleaning: All areas shall be cleaned using a disinfectant cleaner. Fixtures (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall maintain a high level of luster and be free of dust, spots, soiled substances, discoloration, buildup, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids and waste. Remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents.) Graffiti that cannot be removed with such normal cleaning methods shall be reported to the CO or their designee.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

● Dispensers: The Contractor shall provide dispensers. The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes.

-Floors: Floor care requirements are in paragraphs C.C.5.1.1 and C.C.5.1.2.

Receptacles: The Government shall provide receptacles. The Contractor shall empty, clean, and sanitize the sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR §1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

CC.5.1.6 Dispensers (in areas other than toilet rooms) and Drinking Fountains

● Clean and Sanitize: The Contractor shall provide dispensers. The Contractor shall replenish supplies and fill dispensers (paper towel and soap dispensers not located in a restroom, shower room, locker room, or holding cell) as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. All dispensers shall be cleaned with a disinfectant cleaner leaving no dust, spots, soiled substances, discoloration, mold, build-up, or excess moisture.

● Drinking Fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustations. Drinking fountains shall be sanitized and present a lustrous appearance.

CC.5.1.7 Interior Surfaces

Surfaces: All interior surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) below 10 feet of the floor shall be free of dirt, oil spots, streaks, spots, hand marks, encrustation, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed. Surfaces shall be free of excessive dust with a preference to using a micro-fiber or damp cloth, or backpack vacuum fitted with the appropriate dusting tool. All glass, clear partitions, mirror surfaces, plate glass and other glass below 10 feet of the floor shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots, grime, and shall not be cloudy. All wall surfaces shall be free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations.

CC.5.1.8 Walls All wall surfaces below 10 feet of the floor shall be free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration.

CC.5.1.9 RESERVED

CC.5.1.10 RESERVED

CC.5.1.11 Trash and Wastebaskets All trash (including restrooms) shall be collected and removed to a location designated by the CO or their designee. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

The Contractor shall notify the CO or their designee of any item or material identified by the Environmental Protection Agency (EPA) and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries as specified in 40 CFR § 260-273.

CC.5.1.12 Recyclables The Contractor shall provide all labor, and the means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas as designated by the CO or their designee and as described in Section 10.2.0. ‘Recycling.’

CC.5.1.13 Elevators and Stairways

● Door Tracks: Tracks shall be free of dirt, debris, built up grime, dust, and other extraneous matter.

Exterior and Interior Car Surfaces: Surfaces shall be clean and free of finger marks, smudges, and spills. Floor care requirements are in paragraphs CC.5.1.1 and CC.5.1.2.

● Exposed Surfaces, Treads, Risers and Landings: Stairways, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

CC.5.1.14 Interior Plate Glass Clean plate glass (spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. The cleaning height restriction is not applicable to this glass. Also, this glass is not considered exterior windows and will be cleaned as often as needed to meet the standard

CC.5.1.15 Spot Cleaning of Interior Surfaces of Windows Cleaning: The interior surface of windows shall be spot cleaned and free of removable spots and debris

CC.5.1.16 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) Dusting of Blinds and Coverings shall be performed quarterly. All blinds, coverings, cord tapes, and valances shall be free of dust. Blinds and coverings shall be free of removable spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair. The Contractor shall provide a blind and covering dusting schedule to the CO or their designee 7 calendar days prior to the start date of each year the contract is in effect.

CC.5.1.17 Fine Arts Collection – INTERIOR The CO or their designee shall identify artworks in the building which are considered part of GSA’s Fine Arts Collection. The Contractor shall work with the CO or their designee and Regional Fine Arts Officer to determine the best way to ensure that regular maintenance such as floor polishing, dusting, and window washing are accomplished in these areas; and to identify and help mitigate site-specific hazards such as pests that may damage the artworks.

CC.5.1.18 Policing Inside Areas High traffic areas (public restrooms, break areas, vending areas, corridors, and lobbies) shall be free of papers, trash, and other discarded materials.

CC.5.1.19 RESERVED

CC.5.1.20 Public Concessions Areas (break areas, and vending machine areas) furniture shall be clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks, and soil. Floors shall be maintained using the floor care standard requirements in this contract. Floors in seating areas shall be cleaned only if open during the normal scheduled cleaning hours.

CC.5.1.21 Postal Space -Cleaning: Postal space areas include, but are not limited to, service and box lobbies, swing rooms, work rooms, restrooms, locker rooms, supply rooms, vestibules, and loading docks. All areas shall be cleaned in accordance with the standard services requirements. The United States Postal Service is responsible for the painting of the floor in work rooms.

CC.5.1.22 Fitness Centers, Health Units and Laboratories Cleaning: Areas such as fitness centers, health units, and laboratories shall be cleaned in accordance to the standard service requirements.

Surfaces: All metal (door frames, handles, and fixture) and glazed surfaces (including partitions), shall be sanitized and made free of smears, finger marks, and streaks. Floor mats shall be free of dust, dirt, spots, streaks, and smudges. Cleaning shall be performed under and around without moving or lifting items.

Locker exterior surfaces shall be free of dust and streaks.

CC.5.2 Exterior Services The Contractor shall provide exterior standard services for the work items listed below.

CC.5.2.1 Performance Standards The Contractor shall provide all resources, labor, tools, equipment, transportation, hauling away, disposal, training, supplies, materials, and oversight to ensure that quality and performance standards are successfully achieved.

CC.5.2.2 Exterior Plate Glass Clean plate glass (spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. The cleaning height restriction is not applicable to this glass. Also, this glass is not considered exterior windows and will be cleaned as often as needed to meet the standard.

CC.5.2.3 Window Washing (Exterior Surfaces of Windows) Exterior surfaces of the glass shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. Windows shall be cleaned annually. Cleaning frequencies that are above standard shall be completed on a reimbursable basis to the Contractor. Cleaning of the exterior surfaces of the windows shall be coordinated with the CO or their designee to maximize cost effective operations. Window washing shall be in accordance with ANSI/IWCA I-14.1 as well as all Federal, State and local regulations.

The Contractor shall submit to the CO or their designee a written Window Washing Safety Plan no later than 10 calendar days after the contract start.

CC.5.2.4 Canopies, Sally Ports, and Overhangs Cleaning: All canopies, sally ports, and overhangs and anything affixed to or included in the surfaces of canopies, sally ports, and overhangs shall be clean and free of all dirt, dust, cobwebs, nests, bird excrement, trash, and debris. These areas shall be cleaned semi-annually.

CC.5.2.5 Hard Surface Areas Cleaning: All areas (sidewalks, brick areas, around light poles, hard surfaces, parking lots, surface parking, garages, dock areas, moats, platforms, driveways, ramps, lanes, etc.) shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oil, and grease. No residual dirt shall remain after the removal of the debris.

Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

CC.5.2.6 Ash Receptacles and Trash Containers Cleaning: All solid waste/trash shall be collected and removed to a location designated by the CO or their designee. Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and free of dirt, dust, [ash, cigarette butts, debris, residue, and spilled materials. Sand in ash receptacles shall be replenished as necessary. Plastic liners for all trash containers shall not be torn, worn, or contain residue.

CC.5.2.7 Exterior Surfaces (Signs, Tables, etc.)

Cleaning: Surfaces shall be clean, with no dirt, dust, residue, streaks, spots, soil substances, discoloration, or cloth streaks. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations. Spill residue and clean-up materials used shall be disposed of properly.

CC.5.2.8 Graffiti Removal Remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents.) Graffiti that cannot be removed with such methods shall be reported to the CO or their designee.

CC.5.2.9 Excrement Removal (Human, Bird and Animal) Cleaning: All steps, stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement while following established safety precautions as outlined in the Center of Disease Control protocols. Knowledge of safety requirements in cleaning areas contaminated by bat, pigeon, or other avian pest excrement is required. The Contractor shall fully train all employees designated to perform these services in accordance with Occupational Safety and Health Administration (OSHA) standards and OSHA approved Federal, State, and local regulations.

CC.5.2.10 Policing Outside Areas Policing: All areas including lawn, grounds, planted areas, sidewalks, hard surfaces, parking areas, garages, docks, platforms, driveways, ramps, lanes, etc. shall be cleared of gum, litter, debris, paper, trash, and other discarded materials.

Unimproved Grounds: All areas shall be cleared of trash, debris, and other discarded material each time the native grasses, weeds, etc. are cut.

Fence Lines: Fence lines shall be cleared of trash, debris, and other discarded materials.

CC.5.2.11 Fine Arts Collection EXTERIOR The CO or their designee shall identify artworks located on the exterior of the building(s) which are considered part of GSA’s Fine Arts Collection. The Contractor shall work with the CO or their designee and Regional Fine Arts Officer to determine the best way to ensure that regular maintenance such as watering, fertilizing, mowing, weeding, etc. are accomplished and to identify and help mitigate site-specific hazards such as pests that may damage the artworks.

San Antonio Art Sculpture Cleaning Quality Requirements: All surfaces of the stone art sculpture at the front of the San Antonio Federal Building shall be kept free of biological growth or algae, all dirt and debris.

The McKay Lodge Fine Arts Conservatory Laboratory, Inc prescribes a weekly washing using a “hose attached to the outdoor hose bib located at the corner of the building. Washing will remove products of dry deposition which appear to be a major source of soiling and which are likely to supply a food source for biological growth.” POWER WASHING IS NOT PERMITTED ON THIS SCULPTURE. NO CHEMICALS are to be used on this sculpture.

CC.5.2.12. Cleaning Incinerators / RESERVE

CC.5.3 Snow and Ice Removal The Contractor shall perform snow and ice removal standard services for the snow and ice removal program. Snow and ice removal from entrances, steps, landings, sidewalks, vehicular courts, driveways, plaza areas, roadways, parking areas, handicapped accessibility areas, and approaches are included in the standard service price. This does not include snow and ice removal requiring heavy equipment (ride-on equipment such as front end loaders, backhoes, bobcats, snow plows, etc.)

The Contractor shall clear snow and ice before the normal building operating hours to prevent slip hazards. Furthermore, the Contractor shall clear snow and ice during normal building operating hours and is authorized to divert work to accomplish the task. The Contractor shall notify the CO or their designee of the diversion within 1 hour. The CO or their designee retains the right to determine what type of services and the duration of diverted services for the removal of snow and ice.

The GSA Ordering Official may order additional snow and ice removal services (during weekends, or holidays). The task order shall reflect the days and hours required for snow and ice removal.

The Contractor shall submit a detailed snow removal plan that meets the needs of the GSA. The snow and ice removal plan shall be submitted to the COR 10 days after the contract start date. At a minimum, the snow removal plan shall include the following items:

-Coordination measures (to ensure appropriate levels of effort for the conditions of the building) -Equipment -Personnel -Snow removal event triggers -Treatment areas requiring de-icing -Approved materials and chemicals -Safety plan -Notification procedures Chemicals and/or sand shall be used to reduce safety hazards due to ice and snow. All chemicals used shall be certified as EPA ‘Safer Choice.’ Products with no comparable substitute shall comply with Federal specifications and local codes and be approved by the CO or their designee prior to the first inclement weather event. No sodium chloride or calcium chloride salt shall be used due to environmental risk. Less disruptive chemicals such as magnesium chloride, potassium acetate, and potassium chloride are viable alternatives. The Contractor shall ensure there is an adequate supply of chemicals and sand on site or readily available to cover unexpected snow and ice occurrences.

CC.5.4 Grounds Maintenance The Contractor shall perform grounds maintenance standard services for the work items listed below. Contractor shall use recovered organic materials for fertilizer whenever possible.

CC.5.4.1 Landscape Erosion Management The Contractor shall employ environmentally sustainable, low-impact strategies such as temporary and permanent seeding, mulching, earth dikes, silt fencing, sediment traps and sediment basins to correct existing erosion such as typically found as the result of foot traffic killing the vegetation, steep slopes where sheet flow from storm water exceeds existing vegetation holding power, or point storm water outflow that exceeds the holding power of the vegetation covering the soil.

CC.5.4.2 Grounds Maintenance Services General: Grounds maintenance in the standard services shall benefit the environment and generate cost savings to the Federal Government. The Contractor shall maintain all plants, trees, shrubs, ground covers, and lawns in a manner that prolongs life and sustains a healthy appearance. The Contractor shall seek to prevent pollution by, among other things, reducing fertilizer and pesticide use to protect the environment, using integrated pest management techniques, recycling green/landscape waste, and minimizing runoff. The Contractor shall use approaches that preserve and protect native plants and wildlife that is entrusted to the Government, and that support habitats for pollinators, including honey bees, native bees, birds, bats, and butterflies.

CC.5.4.3 Composting To reduce the amount of material being disposed of in landfills, the Contractor is required to compost, to the greatest extent possible, yard waste generated by the Contractor's operations. The Contractor shall not compost material on-site unless authorized by the CO or their designee. The Contractor shall utilize an approved recycling or composting facility or compost the material at the Contractor's own facility. Where applicable, the Contractor shall work with on site cafeterias and wet stands to recover and compost all possible materials. Contractor shall work with on site cafeterias and wet stands to recover and compost all possible materials. The Contractor is responsible to pay for composting services for all landscaping and cafeteria debris.

CC.5.4.4 Trees and Shrubs Maintenance: Tree supports shall be kept in good condition, functioning at all times and be removed when no longer needed. All trees and shrubs shall be fully protected. Tree stakes, tree ties, and guy wire shall be of materials that are comparable to those existing on site, and shall be replaced or repaired by the Contractor as needed. Supports or braces are to be repositioned as often as necessary to prevent damage to the tree or shrub trunk. Sand pans can be used for trees and shrubs to protect the plant trunk from the mower, and help to avoid over watering. Keep shrubs and trees trimmed to present an attractive appearance.

Trimming: To promote optimum efficiency and safety for all foot and vehicular traffic, trees and shrubs shall be kept trimmed to clear all roads, drives, and walking areas. Any limbs and branches touching or brushing buildings, fences, or other structures are also to be trimmed to provide clearance and free air circulation around the plant.

Pruning: Trees and shrubs shall be pruned by the Contractor to remove dead or diseased foliage or branches to help control or direct growth, increase quality, and to add structural strength to the trees and shrubs.

Survey: A certified arborist shall provide a survey of all the trees and an evaluation of their condition.

Tree maintenance shall be performed only by arborists or arborist trainees who, through related training, on-the-job experience, or both, are familiar with the practices and hazards of arboriculture and the equipment used in such operations. This standard shall not take precedence over arboricultural safe work practices. Operations shall comply with applicable Occupational Safety and Health Administration (OSHA) standards, ANSI Z133.1, as well as State and local regulations.

Climbing spurs shall not be used when climbing and pruning trees. Tree branches shall be removed in a manner not to cause damage to other parts of the tree, other plants, or property. Branches too large to support with one hand shall be precut to avoid splitting of the wood or tearing of the bark. Where necessary, ropes or other equipment shall be used to lower large branches or portions of branches to the ground.

This survey shall be completed 30 days from the start date of each year the contract is in effect. The evaluation shall include a plan and price list for any special treatment not covered by this contract. Soil samples shall be taken and analyzed at the Contractor’s expense by an approved testing laboratory from areas where plant health problems occur. Recommendations of the testing laboratory should also be submitted with a plan and price list for any special treatment not covered by this contract. Plans and price lists shall be submitted to the CO or their designee.

CC.5.4.5 Mulching Contractor shall maintain and replace existing mulch as necessary. Replacement mulch shall be commercial grade shredded hardwood bark, or equivalent, including rubber. It shall be free of sticks, stones, clods, or other foreign materials. A sample of proposed mulch and chips shall be submitted to and approved by the CO or their designee prior to use. All areas to be mulched shall be raked, debris removed, edges reestablished, and any excessive mulch buildup worked into existing soil or removed, at the discretion of the CO or their designee, prior to mulch application.

CC.5.4.6 Mowing and Edging Contractor shall mow and edge all turf areas at a frequency and method that ensures that all areas present an attractive appearance at all times. Mulching mowers shall be used; however, non-mulching mowers are permitted at some sites and shall be approved by the CO or their designee. Grass clippings shall be cleared from walkways and roadways and blown onto the grass. As appropriate, grass clippings shall be left in place, composted, or mulched as coordinated by the CO or their designee.

CC.5.4.7 Leaf Removal The Contractor shall remove leaves, as necessary, to maintain a neat and clean appearance. Leaves should be composted as appropriate. Throughout the year, the Contractor shall remove minor accumulations due to isolated leaf drop and shall check all storm drain openings on the premises and remove any leaves or debris that have accumulated. Care shall be taken to remove leaves in existing mulched areas to maintain a neat and clean appearance without substantial reduction in mulch depth or damage to herbaceous or woody plant material.

CC.5.4.8 Overseeding, Dethatching and Plugging Over-seed, dethatch, and plug as necessary to prevent bare areas and promote even growth of turf areas following common and local landscaping practices.

CC.5.4.9 Fertilization All lawns, trees, and ground cover shall be fertilized consistent with common local landscaping practices.

Application by the Contractor shall employ the best practices to minimize chemical runoff. Fertilizer used shall be of a balanced type that supplies all nutrients required for providing sustainable growth and development. The fertilizer application rate for the trees will be determined by tree type, girth, and height. Prior to application, the Contractor shall schedule time of application with the CO or their designee.

CC.5.4.10 Flowerbeds and Planted Areas Flowerbeds and planted areas are to be free from weeds and debris. Replacement plants shall be supplied by the Government. These plants will be placed by the Contractor when requested by the CO or designee.

CC.5.4.11 Plant Replacements

The Contractor shall be responsible for all costs associated with the replacement of all planted materials that have been damaged as a direct result of the Contractor’s lack of oversight, neglect, or lack of proper care and maintenance. The Contractor shall use replacement plants that are native to the area to reduce the use of irrigation water and meet the requirements in Section CC.5.4.9 ‘Flowerbeds and Plants’

CC.5.4.12 Soil and Ground Covers Aeration: Soil shall be aerated (frequency is dependent on the type of soil and grass but no less than one aeration per year) by manual or mechanical methods of piercing the ground to provide an adequate air supply to the soil and promote sustained plant life.

Cultivation: Soil shall be cultivated to ensure the topsoil is loose for the purposes of gas exchange, water penetration, and soil aeration.

Groundcover: All areas shall be maintained to promote healthy and sustained growth. Ground cover must present a neat appearance.

CC.5.4.13 Unimproved Grounds / RESERVE

CC.5.4.14 Fence Lines Maintenance: Grass, native grasses, weeds, and other growths at fence lines including Land Ports of Entry, shall be controlled and not exceed 6 inches in height. Any chemical treatment used must be approved by the CO or their designee prior to use. Application of any chemicals must be accomplished by a Licensed Pest Control Operator. Application of chemicals shall be documented in a record log book on the types of pesticides applied and date(s) of application.

CC.5.4.15 Weeds Maintenance: All area sidewalks, parking lots, and roadways (excluding unimproved grounds) are to be free of excessive weeds and unwanted growths.

CC.5.4.16 Irrigation System Walk-through Initial Deficiency Walk-Through: The Contractor shall conduct a walk-through to inspect all irrigation systems (sprinklers, rain and freeze sensors, and drip systems) and submit a list of all damages to those systems to the CO or their designee. List of damages is due 15 calendar days prior to start date.

CC.5.4.17 Watering Watering: All watering cycles shall be conducted at times that minimize inconvenience to the building occupants and visitors and maximize percolation. Watering shall be performed to minimize run-off into drains and sewers. Entrances and exits shall not be wet during the arrival and departure of occupants and visitors. Watering shall be accomplished using a drip, soaker hose, or another water-saving irrigation system device. During periods of water restrictions, watering guidelines by the local water district shall apply. The Contractor shall not be responsible for the replacement of landscaping materials that die as a result of a lack of proper access to water during these periods of water restrictions by municipalities.

Hand Watering: When mechanical irrigation is not available or is malfunctioning, the Contractor shall use alternative hand watering methods, such as gator bags, or equivalents to ensure, promote, and maintain healthy growth. Watering shall be performed to minimize run-off into drains and sewers.

CC.5.4.18 Adjust, Clean and Set Automatic Controllers Irrigation System Settings Irrigation systems with automatic controllers shall be set for the most energy efficient watering periods. When watering lawns, the Contractor must make sure that the sprinklers and drip heads eject water evenly and covers all lawn areas, planted areas, and shrubs. The Contractor must ensure irrigated water does not spray on to paved areas or walkways and run-off into drains and sewers. The Contractor shall notify the Government of operational malfunctions, breakages, or failures of the irrigation system. The Contractor shall notify the COR of the necessary irrigation system settings that will ensure that the irrigation systems are used in an efficient manner considering local weather and local mandates.

Irrigation systems that are damaged by the Contractor due to neglect shall be repaired by the Contractor. The Contractor shall be responsible for all costs incurred to repair and test the system.

Repairs shall be performed by qualified personnel such as the Contractor, the Contractor’s sub-contractor, or the O&M Contractor. All repairs shall be performed using industry practices.

The Contractor shall be responsible to notify the Government in the event of operational malfunctions, breakages, or failures to the irrigation system, which affects the Contractor's ability to provide proper irrigation to building’s landscaping. Failure to make timely notification to the CO or their designee shall result in the Contractor replacing damaged landscaping materials.

CC.5.4.19 Integrated Pest Management Plan (IPM) The Contractor shall utilize the Integrated Pest Management Plan for controlling pests and disease to ensure that the landscapes, trees, and shrubs are free of disease and pest infestation.

CC.6 Above Standard Services

The Contractor shall provide interior and exterior above standard services to fulfill the Government’s intermittent need for additional services within the scope of this contract. At the request of the Contracting Officer or their designee, the contractor shall furnish all labor, equipment, supplies, and materials to accomplish these tasks. Above standard services will be awarded separately as a Task Order against this contract. The CO or their designee will request proposals for above standard services in accordance with Section HC.21. These services are in addition to the services specified as a standard service.

The Contractor shall not divert workforce to accomplish above standard services.

The Government reserves the right to obtain supplies and services from other sources if prices are found not to be fair and reasonable, based on competitive fair market prices.

In the course of performing this contract, the contractor may identify above standard service projects that are within the scope of this contract and improve the overall appearance or functionality of the facility. Upon identification, the contractor shall prepare a proposal to execute the project. The proposal shall be forwarded to the CO and COR for evaluation. The proposal may be used by the CO and the COR as a basis for award, negotiation, planning, or budgeting purposes. The Government reserves the right not to utilize the contractor to execute the project or seek alternate means. The contractor shall not proceed with the prior without explicit approval of the CO.

Services with Quality Standards

CC.6.1 Carpet Extraction (Private Areas) The quality standard for providing above standard service is the same as that described in Section (___)

CC.6.2 Carpets and Rugs.

The quality standard for providing above standard service is the same as that described in Section CC.5.1.3 Carpets and Rugs.

CC.6.3 Window Washing (Exterior Surfaces of Windows) The quality standard for providing above standard service is the same as that described in Section CC.5.2.3 Window Washing (Exterior Surfaces of Windows).

CC.6.4 Washing Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) Contractor shall wash both sides of the blinds and coverings. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair. The Contractor shall coordinate this requirement with the CO or their designee.

CC.6.5 Tree Thinning Tree thinning shall reduce the density of live branches towards developing…